ROOM Hotel & Suites

Hotels
8.7 (72 reviews)
Boulevard 18 Sur 5546, Jardines de San Manuel , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Tour desk
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good service
Convenient location
Cleanliness noted positively
Cons:
Issues with cleanliness
Lack of response for billing
Minor maintenance problems

Categories

Cleanliness
7.94
Reported issues with dirty sheets and a clogged shower drain.
Service
9.41
General positive reviews indicating good service, although there were some issues with billing responsiveness.
Location
9.45
Conveniently located near family, contributing to a positive stay.
Room Quality
7.9
Complaints about small TV and the room needing some maintenance.
Amenities
8.43
Amenities like Netflix availability noted, but issues with mini fridge and lack of soap.
Value for Money
8.39
Price concerns mentioned, impacting perceived value.
Food and Beverage
8.94
Breakfast not enjoyed, but no major complaints otherwise.
Overall Experience
9.11
Overall pleasant experience with minor issues, leading to a good overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:30

Property Description

Modern Accommodation in Puebla

Located in Puebla, ROOM Hotel & Suites offers modern 4-star accommodation with a terrace and free WiFi throughout the property. The hotel provides free private parking and a tour desk for guests' convenience. Each room is equipped with a desk, flat-screen TV, private bathroom, and comfortable bedding. Some rooms feature balconies with mountain views, adding a touch of luxury to your stay.

Convenient Amenities

Guests at ROOM Hotel & Suites can enjoy the convenience of free WiFi, a tour desk, and free private parking. The non-smoking property ensures a comfortable environment for all guests. The safety deposit box in each room provides added security for your belongings.

Nearby Attractions

ROOM Hotel & Suites is conveniently located near popular attractions such as Estrella de Puebla and the International Museum of the Baroque, allowing guests to explore the city with ease. The hotel's proximity to Hermanos Serdán International Airport makes it a convenient choice for travelers.

To experience modern comfort and convenience in Puebla, book your stay at ROOM Hotel & Suites today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 16 years old stay for MXN 300 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 72 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.11
B
Berzain • couple • mx
10
Pros:

La ubicación es excelente, esta limpio y el acceso a las instalaciones es fácil y seguro.

Cons:

No tuve ningún inconveniente.

2026-01-25 • via Nuitee
S
Saul • family_with_children • mx
7
Pros:

No tuvimos oportunidad de disfrutar el desayuno.

Cons:

En las dos habitaciones no hubo canales disponibles para disfrutar en la espera de ir al evento que teniamos programado, y en algunas de las habitaciones las sabanas se encontraban sucias (manchadas).

2026-01-19 • via Nuitee
L
López • couple • mx
10
Linda estancia!
Pros:

Muy tranquilo y muy limpio. Y la comodidad de entrar solo con la clave de acceso y de tener una cafetería al pie.

Cons:

Hasta ahorita todo muy bien. Es la segunda vez que nos hospedamos ahí y estamos muy satisfechos.

2026-01-09 • via Nuitee
D
Daniela • family_with_children • mx
7
2025-11-16 • via Nuitee
R
Rudy • couple • mx
10
2025-11-13 • via Nuitee
M
Michael • couple • mx
9
Conociendo Puebla.
Pros:

Se puede poner cuenta de netflix para ver películas, sin embargo la TV es pequeña, quizá una de 43" sería mejor.

Cons:

Si traen maletas grandes considere que debe subir escaleras 1 o 2 niveles.

El frigobar estaba muy caliente y parece que no enfría.

2025-10-26 • via Nuitee
J
Juan Ramón • solo_traveller • mx
10
2025-10-03 • via Nuitee
R
Rudy • solo_traveller • mx
9
2025-09-30 • via Nuitee
G
González • extended_group • mx
8
2025-09-28 • via Nuitee
E
ERICKA ACEVEDO • couple • mx
10
Pros:

Todo excelente!

Cons:

Que no hay jabón de tocador

2025-09-18 • via Nuitee
R
Rogers • family
4
Pros:

Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden

2025-09-05 • via Nuitee
A
Alvaro • family_with_children • mx
10
2025-09-04 • via Nuitee
G
GABRIELA • extended_group • mx
9
2025-08-23 • via Nuitee
J
Jesús Alejandro • partner
10
Pros:

Muy bonito

2025-08-12 • via Nuitee
E
ERICKA ACEVEDO • couple • mx
10
Pros:

Esta cerca de mis familiares a quienes voy a visitar, tranquilidad. Es la segunda vez que me hospedó ahí y la verdad me encanta.

Cons:

El desagüe de la ducha (coladera) se anegaba (tapada) y en una parte de la habitación había un poco de humedad....en si solo son detalles. No había jabón para manos.

2025-08-07 • via Nuitee
S
Sanchez Jimenez • couple • mx
10
2025-08-07 • via Nuitee
R
Ramón RB • family_with_children • mx
10
2025-08-06 • via Nuitee
R
Ramón RB • couple • mx
10
Pros:

Instalaciones y ubicación

Cons:

Precio

2025-08-02 • via Nuitee
E
Enrique
10
Pros:

Muy limpio

2025-07-15 • via Nuitee
R
Ramón RB • couple • mx
10
2025-07-05 • via Nuitee