Courtyard Santa Fe

Hotels
•
Courtyard by Marriott
7.9 (382 reviews)
3347 Cerrillos Road , Santa Fe , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Convenient location
Cons:
Poor cleanliness
Noisy room
Disappointing food

Categories

Cleanliness
6.48
Multiple mentions of cleanliness issues including mold, unclean fridge, and garbage in lobby.
Service
8.95
Generally friendly staff, but mixed experiences with responsiveness and handling of issues.
Location
9.49
Location is frequently mentioned positively, with convenience highlighted.
Room Quality
7.44
Comments about noisy equipment and discomfort suggest room quality is below expectations.
Amenities
7.47
Several amenities not working and lack of expected features like breakfast.
Value for Money
7.93
Disappointment mentioned regarding prices not matching the quality expected.
Food and Beverage
6.98
Food at the Bistro was described as disappointing.
Overall Experience
8.45
Mixed reviews with some positive aspects but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:44

Property Description

Convenient Location: Situated just 5 miles from Santa Fe Airport, Courtyard Santa Fe offers easy access for travelers.

Modern Amenities: Enjoy free Wi-Fi, a flat-screen TV with premium channels, and a minibar in each guest room. Indulge in healthy breakfast options and Starbucks coffee at The Bistro, and unwind in the indoor heated saltwater swimming pool.

On-Site Features: Take advantage of the fitness center, restaurant, and evening cocktails. Explore nearby attractions like the Georgia O’Keefe Museum and Loretto Chapel.

Experience comfort and convenience at Courtyard Santa Fe. Book now for a memorable stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Pets are allowed for a non-refundable fee. Please contact the hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 382 reviews
Cleanliness: 6.48
Service: 8.95
Location: 9.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.45
D
Dennis • couple • us
10
2026-02-13 • via Nuitee
F
Fabiola • family_with_children • us
10
2026-01-20 • via Nuitee
C
calebmO2299EO • Solo travel
2
THE WORST HOTEL IN SANTA FE
Pros:

I previously stayed at this property and experienced a bed bug issue in my room. I decided to return after seeing that the hotel had replaced its furniture, believing the issue had been addressed and wanting to give the property another opportunity.

Today, I contacted the front desk for assistance with internet access because the access code provided was not working. I was unable to log in using my room number and last name, as the system repeatedly returned an error. I spoke with Andrew, the General Manager, to explain the issue. Before I could fully describe the problem, I was cut off and told, “You have too many issues. I want you out of my establishment now. You have two hours.”

I was effectively kicked out of the hotel for requesting working internet access.

For context, I originally booked my stay from Monday, January 12 through January 16. On January 16, I spoke with the General Manager and requested to extend my stay by an additional week, which he agreed to. However, after raising the internet access issue today, he stated that I was no longer welcome due to my “issues.”

Those “issues” included:

Encountering bed bugs during a previous stay

Being unable to access the hotel’s internet

My room not being ready upon check-in at approximately 10:00 PM on January 12, despite the reservation being made weeks in advance

I explained that these concerns should not be considered unreasonable and do not align with Marriott’s operational standards or guest service values. In response, I was told to leave.

Additionally, a front desk manager told me to “get the f$ck out” and shouted, “You live off your mom’s money,” an entirely inappropriate and unfounded remark. I work for a living, and there was no justification for such a comment. When I requested her name, it was refused. On camera, she can be heard yelling, “Get the fck out.”

My experience at this hotel was acceptable until my interaction with the General Manager and his assistant manager. Their conduct was hostile, unprofessional, and completely unacceptable. I will never stay at this property again, and I believe both individuals should be terminated for their behavior and for the way they treat guests.

2026-01-19 • via Tripadvisor
D
Darrell • couple • us
9
2026-01-19 • via Nuitee
C
Cody • family_with_children • us
8
2026-01-19 • via Nuitee
B
Beverly • extended_group • us
8
Pros:

The pool

Cons:

No free breakfast

2026-01-19 • via Nuitee
D
Diane • solo_traveller • us
10
2026-01-19 • via Nuitee
M
MARY • couple • us
10
It was a great.
Pros:

I really liked the courtyard. We enjoyed our afternoons sitting in the courtyard. The convience of a guest laundry was also a plus.

Cons:

I don't think there was anything that needed improvement.

2026-01-19 • via Nuitee
T
Tony • couple • us
9
it was great
Pros:

did not eat breakfast

Cons:

Irony board was bent it broke on the last day

2026-01-19 • via Nuitee
J
Jennifer • family_with_children • us
7
2026-01-17 • via Nuitee
A
Angela • solo_traveller • us
2
Not good but has potential to be a good place
Pros:

Friendly staff.

Cons:

My fire alarm went off for no reason at 7 am and it took 15 min for someone to come help. The fan AC made a terrible loud noise off and on.

2026-01-15 • via Nuitee
S
Swoverland • family_with_children • us
1
2025-12-31 • via Nuitee
G
Gillian • solo_traveller • au
8
Good
Pros:

Photos on booking.com were different to actual, I'd suggest there was a refurb as interior was much nicer than I had anticipated

Cons:

Airport shuttle didn't start until 9am which was too late for my flight, also wifi wasn't working for part of stay

2025-12-30 • via Nuitee
P
Paul • couple • us
8
Cons:

Had run out of complementary water. The icemaker on the first floor was non-in operation. Stay there three months ago the icemaker was not working then. You were done at that time they would’ve had that fixed.

2025-12-19 • via Nuitee
A
Ariel • family_with_children • nz
10
2025-12-16 • via Nuitee
C
Catherine • solo_traveller • ch
9
2025-12-15 • via Nuitee
C
Christopher • couple • us
10
2025-12-10 • via Nuitee
P
Paul • couple • us
8
Just because I booked thru booking would not slip my reservation by one day.
2025-11-21 • via Nuitee
J
James • solo_traveller • us
7
Won’t go again.
Pros:

Location

Cons:

Poor lighting
Coffee machine pods wrong ones
Heater very very noisy. Broken

2025-11-12 • via Nuitee
K
Ksha • solo_traveller • us
10
2025-11-11 • via Nuitee