Holiday Inn - Amarillo East by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (312 reviews)
7799 I-40 East , Amarillo , us

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
High breakfast costs

Categories

Cleanliness
6.41
Several reviews noted issues such as long hairs, toenail clippings, and dead flies. Specific mentions of poor cleaning standards.
Service
9.38
Several positive mentions of staff accommodating guests and providing good service. Strong feedback on staff interactions.
Location
8.92
Location is convenient for travelers, with proximity to I40 mentioned positively.
Room Quality
7.87
Rooms were generally comfortable, but issues raised about cleanliness affected perception.
Amenities
8.4
Some good amenities mentioned, but breakfast not included in room pricing affected the score.
Value for Money
7.36
Some complaints about additional costs for breakfast and services not meeting expectations.
Food and Beverage
8.41
Breakfast was noted as good, but some guests unhappy about its cost.
Overall Experience
8.88
General sentiment leans positive with notable complaints about cleanliness overshadowed by good service experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:09

Property Description

Welcome to Holiday Inn - Amarillo East, an IHG Hotel!

Luxurious Accommodation: Enjoy a 3-star stay with access to our fitness centre and shared lounge, perfect for relaxation and socializing.

Sun Terrace & 24-Hour Service: Unwind on our sun terrace or take advantage of our round-the-clock front desk for all your needs, ensuring a stress-free stay.

Convenient Location: Just 11 km from Austin Park and 4 km from Rick Husband Amarillo International Airport, making travel a breeze.

Book now for an unforgettable stay at Holiday Inn - Amarillo East, an IHG Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 312 reviews
Cleanliness: 6.41
Service: 9.38
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.36
Food and Beverage: 8.41
Overall Experience: 8.88
N
Natalie • family_with_children • us
4
Don't stay here! We paid a nice amount for the stay here and ended up with heartbreak.
Pros:

The property was nice and clean. The food attendant was amazing! She welcomed everyone who came to breakfast. She refilled coffee for elderly people. She made sure everything was full. At one point a grandmother and her grand daughter came in at the very last minute. She had stated that they had come in after 1 am. The front desk morning girl was rude and indifferent. She told her she was too late. The breakfast attendant came over and told the front desk lady that they were fine to come have breakfast! She was wonderful as was the evening lady the evening we got there.

Cons:

I am thoroughly upset that a higher end hotel did not have security. We were moving our son and his family back to New Mexico. We had a U-Haul with a tow trolley. We were told to park around back which we did. It was broken in to that night, Our suitcases were stolen (3) in which diamond earrings were in one. My son, with Down Syndrome, had a suitcase with special clothes and products he needed. His brand new specially made wheelchair was damaged as they walked on it. My brand new grand baby's stroller and crib were taken. One Smart TV was taken while the other one was kicked in in the back. When reporting it to the same rude front desk lady, she uncaringly dismissed it stating they did not have security or cameras in the back and there wasn't anything they could to. We called the police and even though there were footprints and handprints, they wouldn't come out. They just took a report. We stayed at a Holiday Inn in Saint Louis, where they were exceptional, kind, and had security. I called specifically to check on security before booking and it was confirmed, We are so upset that this property didn't care, take a report, or offer any kindness during this duress!

2026-06-16 • via Nuitee
A
Alek Skorpiozi • solo_traveller • us
7
2026-05-07 • via Nuitee
E
ERIC • couple • us
7
2026-04-30 • via Nuitee
W
William • solo_traveller • us
8
Very pleasant stay! Slept well! Left early on the 26th.
Pros:

All was very good!

Cons:

I liked the place sooo.

2026-04-27 • via Nuitee
A
Abigail • couple • us
10
2026-04-06 • via Nuitee
R
Rebecca • family_with_children • us
9
Pros:

The room was clean, fast check-in, and good location.

Cons:

Pillows were not comfortable.

2026-04-05 • via Nuitee
A
Adrian • couple • us
8
2026-04-02 • via Nuitee
K
Kelly • family_with_children • us
8
2026-03-30 • via Nuitee
M
Melba • family_with_children • us
10
Our stay was nice. It was very comfortable and clean.
Pros:

The staff was super nice.

Cons:

That we had to pay for the breakfast.

2026-03-26 • via Nuitee
O
Omar • family_with_children • mx
10
Pros:

Eade of access, friendly and understanding staff.

2026-03-15 • via Nuitee
J
Joyce Polley • solo_traveller • us
9
Pros:

Nice and clean

Cons:

Had to pay for breakfast wasn’t included in the price

2026-03-08 • via Nuitee
D
Denisse • family_with_children • us
8
2026-01-31 • via Nuitee
V
Vellios • family_with_children • us
8
2026-01-16 • via Nuitee
A
Aye • couple • us
7
2026-01-15 • via Nuitee
E
EVELINA • family_with_children • us
10
2025-11-25 • via Nuitee
J
James • family_with_children • us
10
Pros:

Good

Cons:

Good

2025-11-10 • via Nuitee
J
Jackie • couple • us
10
2025-10-30 • via Nuitee
T
Tracy • family_with_children • us
10
Lovely
Pros:

I liked it all, great place and great staff especially the bartender!

Cons:

Nothing could have been better!

2025-10-25 • via Nuitee
A
Arvid • solo_traveller • us
9
Very nice hotel
Pros:

We liked the breakfast and would pay the $10 for it as it was very good

2025-10-16 • via Nuitee
D
Dalia • family_with_children
4
Pros:

Room was hot. Called front desk for help and said I would be moved rooms since maintenance was not there. (No problem things happen)
Was told to stay in the room and they would come up with new keys.
It took like 30 minutes in a hot room till I left downstairs to see what the hold up was. Front desk was on her phone. Very inconvenient since it was late at night and we just wanted to sleep and rest.

2025-10-12 • via Nuitee