Hotel Indigo - Winston-Salem Downtown by IHG

Hotels
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Hotel Indigo
8.3 (275 reviews)
104 West Fourth Street , Winston-Salem , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Cons:
Parking inconvenience
Cleanliness issues

Categories

Cleanliness
7.3
Cleanliness can be better based on a specific review.
Service
8.8
The staff understand good customer service and were always friendly and helpful.
Location
8.8
Centrally located and easy to explore the area.
Room Quality
8.8
Rooms are well-decorated and comfortable with good amenities.
Amenities
8.3
Excellent amenities with good value, though parking could be inconvenient.
Value for Money
7.8
Good value considering the service and quality.
Food and Beverage
8.3
High-quality service at the onsite restaurant.
Overall Experience
8.3
Overall, a very positive experience with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:16

Property Description

Luxurious Accommodation
Hotel Indigo - Winston-Salem Downtown offers 4-star accommodation with air-conditioned rooms, modern amenities, and a focus on guest comfort. Enjoy a cozy room with a flat-screen TV, coffee machine, and a private bathroom, ensuring a relaxing stay.

Dining Experience
Indulge in a culinary journey at the on-site restaurant offering delicious American cuisine. With options for vegetarians, dairy-free, and vegans, there is something to satisfy every palate. Additionally, guests can grab a snack at the in-house bar or explore nearby dining options.

Convenient Facilities
From a fitness centre and private parking to a business area, this hotel caters to all your needs. Benefit from free WiFi, room service, and a 24-hour front desk for a seamless stay. Don't miss the chance to experience comfort and convenience at Hotel Indigo - Winston-Salem Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8.3
Based on 275 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.3
Overall Experience: 8.3
R
Ryan • couple • us
1
Cons:

Power was out for half our stay. Was told manager would call us and never did.

2026-05-13 • via Nuitee
T
Thomas • couple • us
10
Stayed here for our anniversary. Was everything I was hoping it would be. Will definitely be back.
Pros:

Great location, huge room, really comfortable bed, great esthetic, nice bar with good drinks, easy check in/out.

Cons:

Nothing

2026-05-10 • via Nuitee
M
michellemM990WN • Business
8
The cleanliness was immaculate. From the lobby to the room. Everyone was so welcoming
Pros:

I really enjoyed my stay at this nice establishment. My room was spotless. Everyone was welcoming. Only negatives are when we were sitting down for dinner, we overheard some of the employees discussing, what I assumed to be other employees and we just felt that was very unprofessional and unpleasant. Besides that the location was great. In the heart of downtown I wouldn’t expect anything less. They exceeded my expectations

2026-04-20 • via Tripadvisor
D
DeHra • couple • us
1
First impression was absolutely amazing…. Bravo to the day staff!
Pros:

The property is beautiful, but the building is old and there are things that need to be taken care of maintenance wise

Cons:

I cut my foot on a nail in my bedroom the night auditor that was there. It was a older African-American woman. She was really kind. She was very concerned and she acted as if she truly cared about the fact that I hurt myself on their property and then the young lady that was behind the bar was very kind and acted like she was very concerned now Vivek the Manager and then the young lady that was there when I left at 4 o’clock in the morning they acted like I was bothering them and I understand it was very early in the morning but that is not how you treat a customer so now me and Indigo hotel have a problem cause I was gonna try to do this thing the nice way but since you wanna act like I’m bothering you we have a problem

2026-03-31 • via Nuitee
S
Sarah • family_with_children • us
8
2026-03-20 • via Nuitee
L
laura • couple • us
8
Overall good price to stay downtown.
Pros:

Clean with a great bathroom.

Cons:

No blow drier or luggage rack.

2026-03-18 • via Nuitee
J
Jennifer • couple • us
10
Fabulous staff made me (and my dog) feel right at home! Beautiful old building in a nice part of the city. Great decor a
Pros:

Great location, beautiful lobby and bar/restaurant area, amazing amazing staff!!

2026-03-13 • via Nuitee
J
Jonathan • couple • us
9
2026-02-26 • via Nuitee
E
Elsabet • extended_group • gb
8
2026-02-25 • via Nuitee
K
Kayla • couple • us
10
Pros:

I loved the cleanliness , how quiet it was and how friendly the staff was ! 10/10 stay

Cons:

N/A

2026-01-30 • via Nuitee
T
Thomas • couple • us
6
2026-01-19 • via Nuitee
K
Koredell • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Marni • family_with_children • us
7
2026-01-19 • via Nuitee
A
Alvaro • couple • pa
8
Good stay.
Pros:

Breakfast was good. Breakfast included in the tariff is not true. you have a bonus for 20$ per room, totally different. Staff is very kind, very educate and solve any problem you have with a smile.

2026-01-06 • via Nuitee
F
FarAway46975685418 • Business • Dallas, Texas
2
Credit Cards Stolen From Room.
Pros:

On night 1 of 3 (New Years Eve) someone in the hotel entered our room, went thru my wallet, took one credit card, copied info from 2 others as well as my bank card. We were alerted by both credit card companies and our bank. All charges (there were dozens) were in Winston Salem and online. Desk clerk (night clerk) asked us if we had a dog which was strange. Whoever entered our room closed the curtains which was our first clue (this was while DND sign was on the door). We’ve reported to IHG Corporate and all they did was call front desk. We’ve been waiting for a call back from manger for 3+ hours now. Lovely hotel but clearly they’ve got a serious issue here (given a previous reviewer also had items stolen from their valeted car).

2026-01-03 • via Tripadvisor
R
Rebecca • solo_traveller • us
8
2025-12-13 • via Nuitee
M
Manish • couple • us
2
2025-11-22 • via Nuitee
D
Dmitry • solo_traveller • us
10
Perfect for business traveler
Pros:

Exceptional and new facility, with a very central location and pristine rooms.

2025-11-20 • via Nuitee
L
lisacN1156GS • Business
4
The hotel is nice but parking sucks and is two blocks away from the hotel!
Pros:

The hotel is not bad and very chic. However, the parking lot for the hotel is two blocks away. If you arrive at any time following sunset, you will have to lug your things two blocks, in the dark, to the hotel. If arriving at night, you are almost forced to do valet parking at $30 a day. Lastly, please keep in mind that the valet, forgot about me once I requested my car, not only through the app, but also speaking with him to get added to the car return list. When confronted, he seemed as though he had forgotten that I was waiting, could not find my keys and stated that someone else had went to grab my keys. About 10 minutes later, while I'm watching, he finds my keys and then frantically goes to get my car. I waited for my car for over an hour just because he forgot. The hotel is nice, but parking was not considered, and valet does not seem to know what they are doing. Beware!!!

2025-10-24 • via Tripadvisor
G
Gilbert • family_with_children • fr
8
Pros:

etablissement confortable, bien situé

Cons:

il a fallu se battre pour ne pas régler les petits déjeuner qui étaient inclus lors de notre réservation sur booking (heureusement, j'avais imprimé notre réservation qu'il a fallu leur traduire) parking un peu cher

2025-10-22 • via Nuitee