The Cascades Hotel at Sun City Resort

Hotels
•
Sun International
7.8 (103 reviews)
R556, Moses Kotane, North West, 0316 , Moses Kotane , ZA
27-14-5571000

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Arcade/game room
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
Nightclub
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Outstanding service
Excellent facilities
Cons:
Building seems a bit dated

Categories

Cleanliness
6.85
The building seems a bit dated, implying a need for modernization.
Service
8.31
Outstanding service and excellent facilities.
Location
8.35
Standard quality for this hotel tier.
Room Quality
7.31
The building seems a bit dated, indicating room quality needs modernization.
Amenities
8.83
Particularly enjoyed the Wave pool, indicating high quality.
Value for Money
7.3
Standard quality for this hotel tier.
Food and Beverage
7.85
Particularly enjoyed the Breakfast, indicating good quality.
Overall Experience
7.62
A nice experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:38

Property Description

Indulge at the Spa: Treat yourself to massages, body treatments, and facials.
Adventure and Entertainment: Safari outings, a casino, and a golf course are just the beginning.
Fine Dining and Recreation: Enjoy international cuisine, 24-hour room service, and multiple bars.

Pamper yourself with a visit to the spa, encounter local wildlife on a safari, and enjoy recreational amenities like a casino and golf course. Book now to experience luxury at The Cascades Hotel!

Important information:

  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JHB

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.8
Based on 103 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 7.31
Amenities: 8.83
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 7.62
O
Olaitan • family
8
Pros:

The cascades was a nice experience, i think it needs a little bit of modernization to further improve the experience. The building seems a bit dated.

2025-09-18 • via Nuitee
K
Karen • family
10
Pros:

Outstanding service and excellent facilities. Particularly enjoyed the Wave pool and Breakfast

2025-09-04 • via Nuitee
L
Lisa
8
Pros:

Stay was comfortable and convenient. All in all a great stsy

2025-07-06 • via Nuitee
M
Marj • friends
10
Pros:

Thought they would have an in house fitness centre but otherwise very nice place.

2024-10-17 • via Nuitee
L
Lynette • partner
8
Pros:

I loved most things about the Cascades Hotel and Sun City. The hotel is a little dated but this is made up for by the facilities and ease of getting around the hotel and complex in general

2024-10-16 • via Nuitee
H
HILLARY
10
Pros:

Everything is good except the furniture and finishing in the rooms are quite old fashion for such a beautiful hotel

2024-07-05 • via Nuitee
K
Kaveri
10
Pros:

Great venue for couples and families.

2024-05-07 • via Nuitee
K
Kerry • family_with_children
10
Pros:

Loved our stay and kids really enjoyed !

2024-03-08 • via Nuitee
R
Rachel • family
4
Pros:

Pros - water park is fab for kids, grounds are lovely

Cons - Old property, rude staff (especially at check in - never seen anything like it), took ages to have sofa bed in family room made up, sofa was missing cushions, lights in room didn't work, bath didn't drain, mould in shower

2023-12-23 • via Nuitee
M
Mark
6
Glory days well behind it
Pros:

Tired, under occupied and felt a shadow of what it used to be. Bar closed early, restaurant very average and reception staff unhelpful, asking for £80 for a 2 hour check out extension when the hotel was almost empty.

2023-11-17 • via Nuitee
B
Bruce • family
10
Pros:

Feels like one of the high end Las Vegas resorts

2023-11-04 • via Nuitee
D
Debbi
8
Pros:

The facilities are quite dated but the staff were wonderful and we thoroughly enjoyed our stay! Great location for accessing Sun City.

2023-09-01 • via Nuitee
L
LUZOLO JOSEPH • family
8
Pros:

Convenience

2023-08-20 • via Nuitee
J
Jonathan
4
Pros:

The hotel is ok, but service levels are lousy.

In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out).

Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway.

So I’ll never return, and my recommendation would be you don’t go either.

2023-06-11 • via Nuitee
R
Raouf
8
Pros:

Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect

2023-05-11 • via Nuitee
J
Johanna • family
8
Pros:

Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it.
Grill room at the palace. Amazing food.
Disliked the Greek restaurant. Food was not up to standard.

2023-04-02 • via Nuitee
A
Anita • partner
6
Pros:

We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news.
The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted.
After an hour of standing around, not knowing what is happening, they finally gave us a room.
No compensation, no sympathy, nothing.
Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it.
Nice TV with various channels.
Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice.
Would rather stay at one of the other places in future.

2023-03-23 • via Nuitee
S
Shaun • family_with_children
8
Pros:

The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.

2023-03-13 • via Nuitee
J
JASON
6
Pros:

It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.

2023-02-18 • via Nuitee
R
Richard • family
10
Pros:

Very much enjoyed the property. Great golf course and good food. Very relaxing vacation.

2022-12-05 • via Nuitee