Holiday Inn Express Mountain View South Palo Alto by IHG

Hotels
•
Holiday Inn Express
9 (241 reviews)
1561 West El Camino Real , Mountain View , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Convenient location
Affordable
Cons:
Dirty room
Rude service
Limited parking

Categories

Cleanliness
8.25
There were reports of dirty sheets and foul smells, impacting cleanliness.
Service
8.75
Some staff were helpful, but there were complaints about rude front desk personnel.
Location
9.75
Location was described as convenient and quiet, with no negative sentiment.
Room Quality
7.75
Issues with outdated facilities and maintenance, such as a broken safe and noisy air conditioner.
Amenities
9.25
Breakfast variety and safety of parking were mentioned positively.
Value for Money
8.75
Value considered reasonable but affected by service and cleanliness issues.
Food and Beverage
9.75
Breakfast received high praise for variety and quality.
Overall Experience
9.75
Despite some issues, many guests indicated that they enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 19:44

Property Description

Free Hot Breakfast and WiFi
Start your day right with a complimentary hot breakfast at Holiday Inn Express Mountain View-South Palo Alto. Stay connected with free WiFi in all rooms.

Modern Rooms with Amenities
Relax in modern rooms equipped with a flat-screen TV, a microwave, a refrigerator, and an en suite bathroom. Enjoy the convenience of a seating area and a work desk.

Convenient Location
Located just 6 km from San Jose International Airport, and close to Stanford University and California's Great America amusement park, our hotel is the perfect choice for both business and leisure travelers.

Experience comfort and convenience at Holiday Inn Express Mountain View-South Palo Alto. Book your stay now.

Important information:

Cancelations must be made before 16:00, one day prior to arrival date to avoid any charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-01-31 until 2025-12-25

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 241 reviews
Cleanliness: 8.25
Service: 8.75
Location: 9.75
Room Quality: 7.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.75
Overall Experience: 9.75
M
Maria Elena • extended_group • ar
7
2026-01-25 • via Nuitee
C
Catherine • couple • us
9
2026-01-02 • via Nuitee
T
Tammy • family_with_children • us
8
2025-11-09 • via Nuitee
H
HolbrookBarry • couple • us
10
Had a great time
Pros:

Breakfast was great location great

2025-10-13 • via Nuitee
T
Takeshi • solo_traveller • us
7
2025-10-11 • via Nuitee
P
Pakou • partner
10
Pros:

Love the breakfast , one of the best

2025-10-10 • via Nuitee
M
Micaela • partner
10
Pros:

It was great

2025-10-08 • via Nuitee
M
Margery • family_with_children • us
9
Pros:

The breakfast had a variety of foods and was plentiful.. The staff were friendly and helpful.

Cons:

There is only a limited number of parking spots, especially after 8 pm.
I wasn't able to watch any cable.shows on the television because the hotel had just set up a new WiFi and it constantly popped up on the screen. One staff attempted to resolve the issue but was unable to.

2025-10-08 • via Nuitee
B
BASUKI
8
Pros:

Just typical hotel chain.

2025-10-07 • via Nuitee
K
Karen
10
Pros:

Parking Area was safe

2025-10-06 • via Nuitee
C
Christie • family
10
Pros:

The location was convenient it was quiet, clean, and affordable compared to some other places in the area.

2025-10-03 • via Nuitee
W
William FX
2
Pros:

Ok at best

2025-10-01 • via Nuitee
A
Aaron
10
Pros:

Simple and clean. They didn’t bring any fresh towels up during my stay though.

2025-09-26 • via Nuitee
A
Anna
6
Pros:

The room was clean, but the safe didn’t work, the desk chair hydraulic was broken and didn’t stay up, made it hard to work. The air conditioner was very noisy and the elevator made a lot of noise and had an expired certificate - 2023.

2025-09-26 • via Nuitee
D
Dmitry
2
Bad customer service
Pros:

This review is for the second reservation we were forced to make because our first reservation for two beds wasn’t available. Front desk person was rude and didn’t explain why our reservation for two beds isn’t available. He made us get a second room which cost us more than twice. We’ve used hotels.com for dozen of years and hopefully you can resolve it and hotel should refund us cost for one rxtra room

2025-09-15 • via Nuitee
D
Dmitry
2
Room unavailable and made us get 2nd room
Pros:

We reserved a room with two beds. Upon arrival, they said they don’t have the room and if we want to stay we need to get another second room. And the front desk person was rude. Wanted us to get second room directly through him instead of hotels.com. BTW, both hotels.com and IHG website was showing there were multiple two bed rooms still available while we were checking in.

2025-09-14 • via Nuitee
J
Joanna • couple • us
10
2025-09-12 • via Nuitee
G
Gulnara
10
Pros:

Awesome hotel!

2025-09-08 • via Nuitee
D
Dong Hee • family
8
Pros:

I liked that they provided a simple but varied breakfast for free.

2025-09-03 • via Nuitee
F
Fady • friends
2
Pros:

One of the worst hotels you will ever experience. Rooms are dirty and will get you sick. Stay away at all cost.

2025-09-02 • via Nuitee