Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2394 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2394 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
M
Matthias • couple • de
6
2026-05-09 • via Nuitee
G
Grace • couple • gb
8
Really enjoyable stay!
Pros:

Loved the spa so much, in addition to this the location was amazing. I thought to price of parking was reasonable in comparison to some of the other places in the area, £12 and you can stay parked until 1pm the next day. Love the ability to check in online, it saves a lot of time. We only stayed one night but it definitely was worth the money.

Cons:

At the time of our stay unfortunately the sauna was closed which was disappointing, however, the steam room and pool are still open for use!

2026-05-09 • via Nuitee
A
Annabel • couple • gb
9
Great
Pros:

All of it

Cons:

Paying a holding deposit (£50) per night of your stay, and having to wait for it to be refunded days later

2026-05-09 • via Nuitee
A
Alex • couple • gb
6
2026-05-09 • via Nuitee
M
Matthews • couple • gb
5
Overpriced carpark charge and adding the vat on check out i thought was a sly move
Pros:

For the price it was dissappinting

Cons:

Being rushed with food eating cereal and then hot breakfast arrives

2026-05-08 • via Nuitee
C
Charles • solo_traveller • gb
5
2026-05-07 • via Nuitee
E
Ella • solo_traveller • gb
6
Ok could be better.
Pros:

We liked the location. Near the beach and walking distance from town. Beds were comfy and clean. Fine for a pit stop. Staff were helpful.

Cons:

The number one issue was a mandatory holding payment of £50 per night on your card!! No pre warning of this when booking, seemed excess and unusual from hotels. To be clear I wasn't charged but it is disconcerting. The shower ran either too hot or too cold. The spa facilities lacked sun beds / comfortable seating and felt a little unsanitary.

2026-05-07 • via Nuitee
R
Rebecca • couple • gb
8
2026-05-07 • via Nuitee
M
Moore • couple • gb
9
Generally we enjoyed our stay and loved the area. Staff were very nice.
Pros:

We liked the upgrade to the room having a balcony though we didn't request it!

Cons:

Unfortunately, on the first night, the bath plug and overflow didn't work and we had to dig out the pop up bathplug with a teaspoon as bath leaked through the overflow, The bathroom floor was flooding and we had to mop up water which kept on coming until we managed to get the pop up plug out. We reported it to reception and the fault was repaired next morning!

2026-05-06 • via Nuitee
R
Radosveta • solo_traveller • gb
10
Pros:

Everything any time

2026-05-06 • via Nuitee
S
sue • couple • gb
9
Staff all very nice and helpful especially restaurant manager Tom
Pros:

Lovely location and nice comfortable hotel

Cons:

Nothing

2026-05-06 • via Nuitee
R
Raluca • solo_traveller • ro
10
2026-05-05 • via Nuitee
O
Omair • couple • gb
8
2026-05-05 • via Nuitee
A
Andrew • couple • gb
8
Good hotel would stay again
Pros:

Had everything we needed, bed comfortable, loved the balcony

Cons:

Floor creaked loudly everytime we moved, felt sorry for the people below us!

2026-05-04 • via Nuitee
S
Shadell • family_with_children • gb
8
2026-05-04 • via Nuitee
D
Deborah • solo_traveller • gb
4
Not so good
Pros:

Good location

Cons:

Room service very unprofessional

2026-05-04 • via Nuitee
A
Aleksandra • solo_traveller • gb
9
2026-05-03 • via Nuitee
A
Andre • couple • de
9
Tolle Lage und gutes Preis- Leistungsverhälts.
Pros:

Wir hatten ein großes Zimmer mit ausreichend Platz. Der vorhandene Spa Bereich, obwohl die Saune leider wegen Reparaturarbeiten nicht genutzt werden konnte.
Das Frühstück war großzügig und für jeden etwas dabei.

Cons:

Die Sauberkeit im Spa-Bereich. Beispielsweise die Fensterbereiche, aber auch die Dampfsauna. Hier fehlt in unseren Augen die Möglichkeit mit einem Wasserschlauch die Bänke vor Nutzung einmal abzuduschen. Der alte Teppichboden in den Fluren und Zimmern.

2026-05-03 • via Nuitee
A
anita • couple • gb
9
Had a lovely time chilled and food snd facilities excellentl
Pros:

The hotel in a good place clean food very good and spa excellent .

Cons:

I like a mattress that is soft and bed was firm so not a good night for me x maybe on book ask that question if soft bed or firm required

2026-05-03 • via Nuitee
C
Carol • couple • gb
9
Relaxing
Pros:

Excellent choices for breakfast. Pastries great. Good location.

2026-05-02 • via Nuitee