Best Western Plus The Connaught Hotel and Spa

Hotels
Best Western Plus
8.8 (2693 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

Parking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

8.8
Based on 2693 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
A
Allyson couple gb
7
Disappointed. Not of the standard we expected
Pros:

Staff were friendly. Spa area was nice.

Cons:

No hot water in our room most days. Breakfast hot items were not hot ! Bed was very hard and bottom sheet on bed was a double sheet folded In Half which didn’t fit the mattress. Big brown stain on mattress.

2026-09-11 via Nuitee
P
Pamela couple gb
5
Very disappointed.
Pros:

Not impressed with room for 41/2 stars I’ve stayed in better for less cost, stained curtains, net curtains hanging of, had to stand on chair to get to safe, lots of dust and cobwebs at top of ceiling, very disappointing for what they charge.wouldn’t recommend to anyone .

Cons:

Price doesn’t reflect the comfort for a room that small, had to pay for parking and breakfast wasn’t included, I’ve stayed in a few best westerns and that was by far worse one.

2026-09-11 via Nuitee
J
Joan solo_traveller gb
7
Pre cruise stay
Pros:

Restaurant was very good. The waiter was great even though he was on his own.

Cons:

Bed was a little uncomfortable

2026-09-11 via Nuitee
J
Jessica couple gb
8
Pros:

Great location and good facilities. The spa facilities were really nice, although the gym is quite small. As we were only staying for a short trip, it was perfectly fine for us.

The hotel is really close to the town centre and the beach, which was amazing and made it very convenient for getting around.

Cons:

The only minor downside was a random noise we could hear at night. We weren’t sure whether it was coming from the air conditioning or somewhere else. The walls also seemed a little thin, so you could hear quite a bit from outside the room.

Other than that, we had a lovely stay. The staff were friendly and helpful, and we’d happily stay again.

2026-09-10 via Nuitee
L
Lord Eric couple nl
8
Twee nachten welke prima verliepen in de ruime suite en met goed ontbijt.
Pros:

Het ontbijt was prima. Suite was ruim en comfortabel, al had de kleine bank wel vervangen mogen worden.

Cons:

De kraan in de badkamer liep niet erg goed; slap straaltje water.

2026-09-09 via Nuitee
T
Tolley family_with_children gb
9
Cute place for our mini holiday
Pros:

The pool, the staff. Room was also lovely.

Cons:

I couldn’t find any towels for the spa and it was always unmanned down there but hey I survived!

2026-09-09 via Nuitee
V
Viktorija couple gb
5
2026-09-08 via Nuitee
A
Alina solo_traveller gb
8
2026-09-08 via Nuitee
A
Abdil Aziz couple gb
5
2026-09-07 via Nuitee
K
Kerry couple gb
10
Lovely stay
Pros:

Very nice hotel very clean
Comfortable situated in a good area for all amenities

2026-09-06 via Nuitee
M
Mary solo_traveller gb
8
Lovely location and very clean and spacious.
Pros:

The location was perfect - less than a 5 minute walk to the beach.
The bar and lounge were lovely, but we weren’t there long enough to enjoy the facilities.

Cons:

My bed was a little hard but not uncomfortable, unfortunately the light over the bed didn’t work but I wasn’t there long enough for it to be a problem.

2026-09-06 via Nuitee
M
Martina extended_group gb
7
Average stay, room for improvement
Pros:

Location

Cons:

Cobwebs in room, poor quality of food

2026-09-06 via Nuitee
S
Serap couple gb
10
2026-09-06 via Nuitee
P
Paula solo_traveller gb
8
Pros:

The hotel staff were lovely and very helpful. The location for the beach was great. Rooms were very comfortable and the breakfast was very good.

Cons:

The hotel stands within a rundown residential area, heading towards the town.

2026-09-06 via Nuitee
L
Laura couple gb
8
Brilliant stay very quiet and peaceful with good facilities. Very clean and tidy.
Pros:

Good location and friendly staff. Room clean and cleaned regularly and room well stocked and quiet.

Cons:

Door lock wasn’t secure had to get maintenance and this took a long time. Locks on doors to spa were temperamental.

2026-09-05 via Nuitee
C
Colette solo_traveller gb
10
Excellent hotel
Pros:

Lovely hotel, great staff, great facilities , good food snd drink. Very good value for money

Cons:

Nothing

2026-09-05 via Nuitee
J
John couple gb
8
Pros:

Excellent location, smart, clean and tidy.

Cons:

Air con was faulty in our room and the one next door and even though it wasn’t on it kept making a noise all night leading to a terrible nights sleep.

2026-09-05 via Nuitee
C
Carol couple gb
8
Great location
Pros:

Great location and comfortable room.

Cons:

The flooring on the balcony is very unstable and is in real need of maintenance. Then slabs are loose and insecure

2026-09-05 via Nuitee
N
Nora couple gb
6
Disappointed
Pros:

Staff were friendly and decor downstairs was nice

Cons:

I do not think this is a 4 star hotel. I also think it is overpriced. Room was small with terrible view and someone’s swimming trunks on the roof. The room staff had black plastic bags outside every room from morning until at least 1.30pm. It was very messy and I think laundry trolleys would be nicer. I think the pool area is too small and not relaxing enough.
The breakfast was okay and we had lunch which was okay too.

2026-09-05 via Nuitee
A
ANNISHA couple gb
8
2026-09-04 via Nuitee