Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2308 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

From 1st July we need to advise guests that there will be a £2.40 visitor charge which is not included in their bedroom ratesParking is subject to availability due to limited spaces.
Swimming pool: Closed from Fri, Dec 25, 2026 until Fri, Dec 25, 2026
Spa/wellness center is closed from 2026-12-25 until 2026-12-25
Sauna is closed from 2026-12-25 until 2026-12-25
Fitness center is closed from 2026-12-25 until 2026-12-25
Hot tub/jacuzzi is closed from 2026-12-25 until 2026-12-25

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2308 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
S
Siobhan • couple • gb
10
2026-03-04 • via Nuitee
D
Debbie • solo_traveller • gb
10
Pros:

Loved the gins

Cons:

Confusion at checkout

2026-03-03 • via Nuitee
A
Anthony • couple • gb
7
2026-03-02 • via Nuitee
A
Annabell • couple • gb
7
Good
Pros:

Sauna was great and we have massage and treatments

Cons:

The floors to old

2026-03-01 • via Nuitee
O
Oliver • family_with_children • ch
8
Pros:

Freundliche Bedienung, kleines aber hübsches Zimmer

2026-03-01 • via Nuitee
K
Knight • couple • gb
10
2026-02-28 • via Nuitee
W
Wayne • couple • gb
10
2026-02-27 • via Nuitee
F
Ford • couple • gb
9
Pros:

Nice relaxing hotel staff very helpful and food was very good

2026-02-27 • via Nuitee
C
Charlotte • couple • gb
7
Reasonably comfortable, good location staff were helpful.
Pros:

We were given a room with a balcony, this was nice.

Cons:

The water barely came out of the shower head so we resorted to showering after using the pool and hot tub

2026-02-26 • via Nuitee
C
Charlotte • couple • gb
8
2026-02-22 • via Nuitee
B
Belinda • couple • gb
10
Wonderful night
Pros:

Wonderful stay, very clean & comfortable. Great room, very good facilities.

2026-02-22 • via Nuitee
S
Su • solo_traveller • gb
8
Great overnight stay for a family wedding. Friendly staff, great facilities and an amazing breakfast!
Pros:

Location was central and close to everything you needed to be by.

Cons:

Parking was very overcrowded even around the property.

2026-02-22 • via Nuitee
L
laura • couple • gb
7
Lovely location, just in need of a few tweaks
Pros:

The property is central for everything, bars, restaurants, the beach. Great location

EV charging was £20. However this was unlimited charge for 24hrs. - great value for a long journey home.

Cons:

Unfortunately the rooms were far too hot. We used the air conditioning throughout the whole stay. When waking up there was black debris on the table from the air conditioning, it needs a good clean, it was also very loud. The main rooms door, are very heavy and bang when closing. The location of my room was next to the lift. You could hear the lift shutting each time it was used.

2026-02-22 • via Nuitee
F
Francesca • solo_traveller • gb
3
2026-02-14 • via Nuitee
S
Simon • solo_traveller • gb
10
2026-02-14 • via Nuitee
J
Jessica • couple • gb
6
2026-02-13 • via Nuitee
A
Antony • couple • gb
8
Good hotel, great location and facilities
Pros:

Location and price

Cons:

Pillows were rubbish

2026-02-11 • via Nuitee
A
Andrew • couple • gb
8
Pleasant stay
Pros:

Very good breakfast,comfortable clean rooms,good value for money hotel.

Cons:

Parking fee of £12....should be free!!

2026-02-11 • via Nuitee
G
Gordon • couple • gb
8
2026-02-11 • via Nuitee
P
Paul • couple • gb
9
Brilliant and great value for money
Pros:

The location is great, the staff were very friendly

Cons:

Nothing

2026-02-11 • via Nuitee