Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2300 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Welcoming staff
Clean and well-maintained hotel
Good location
Cons:
Food quality issues
Some rooms outdated
Cold pool water

Categories

Cleanliness
9.05
The reviews mention that the hotel was clean and well-maintained.
Service
9.55
Staff were frequently noted as welcoming and helpful, providing excellent service.
Location
9.05
The hotel is centrally located, making it convenient for guests.
Room Quality
8.55
While some rooms were noted as basic or outdated, others were spacious and clean.
Amenities
8.55
Amenities like the spa and pool received mixed reviews but were generally appreciated.
Value for Money
8.55
Some guests felt their experiences did not match the cost, especially with issues regarding food.
Food and Beverage
8.05
Several complaints about food quality and service; more positive mentions required for a higher score.
Overall Experience
9.05
Overall, guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:09

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

From 1st July we need to advise guests that there will be a £2.40 visitor charge which is not included in their bedroom ratesParking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2300 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 9.05
S
Simon • solo_traveller • gb
10
2026-02-14 • via Nuitee
F
Francesca • solo_traveller • gb
3
2026-02-14 • via Nuitee
J
Jessica • couple • gb
6
2026-02-13 • via Nuitee
C
Culkin • solo_traveller • gb
7
Pros:

Everything

Cons:

Notting

2026-02-11 • via Nuitee
A
Antony • couple • gb
8
Good hotel, great location and facilities
Pros:

Location and price

Cons:

Pillows were rubbish

2026-02-11 • via Nuitee
A
Andrew • couple • gb
8
Pleasant stay
Pros:

Very good breakfast,comfortable clean rooms,good value for money hotel.

Cons:

Parking fee of £12....should be free!!

2026-02-11 • via Nuitee
P
Paul • couple • gb
9
Brilliant and great value for money
Pros:

The location is great, the staff were very friendly

Cons:

Nothing

2026-02-11 • via Nuitee
G
Gordon • couple • gb
8
2026-02-11 • via Nuitee
C
Caroline • couple • gb
9
Pros:

I loved the Lily Suite and the overall hotel and leisure facilties.

2026-02-09 • via Nuitee
J
Janet • couple • gb
9
Really enjoyed our short stay at connaught hotel.
Pros:

Excellent breakfast. Comfy bed. Helpful staff.

2026-01-31 • via Nuitee
R
Richard • family_with_children • gb
4
States 4 star, some elements 2 star - Not good value for money. Would not stay again
Pros:

Good park outside the front of the hotel with no charge (As had been warned that we might need to park on the street)

Cons:

Room tired
The reception staff not very friendly
Breakfast poor quality - Poor quality bread, cooked breakfast - greasy spoon style, anything other than one choice with additional charges, jam in plastic squirty pots.

2026-01-30 • via Nuitee
B
billfinnimore • Couples
10
Really good to stay here
Pros:

Everything very good. Lovely staff. Excellent service. They know how to treat customers!. A good choice to make for any length of stay.

2026-01-28 • via Tripadvisor
M
Mark • couple • gb
10
2026-01-26 • via Nuitee
R
Rick • couple • gb
8
2026-01-22 • via Nuitee
1
103hazelp • Friends getaway
10
Grwat
Pros:

The staff, food and hotel are always great. The hotel was in the process of being upgraded. Keep going

2026-01-21 • via Tripadvisor
A
Alison • solo_traveller • gb
8
2026-01-21 • via Nuitee
C
Christopher • couple • gb
7
Good value for money.
Pros:

Nice room though bathroom a bit dated … nice gym, friendly receptionist and waitress at breakfast. Bed very comfortable and quiet room.

Cons:

Horrible pillows , and breakfast food was all a bit dead looking and cold. Bathroom in room was bit dated and 4/5 in cleanliness

2026-01-21 • via Nuitee
T
Trudie • couple • gb
8
2026-01-20 • via Nuitee
M
Matt • couple • gb
6
Mediocre. Could do with being a bit more user friendly
Pros:

A third floor room with a dormer type balcony. A decent comfortable bed. Room very clean throughout.

Cons:

Parked in the hotel's main car park and on checking in I was told that I had to move my car into a different parking area along the side of the building as this area was due to be worked on. A bit annoying as I had to go back out in the rain and then was charged an additional £12 for the privilege which I felt was a bit naughty. Some signage or prior warning would have been nice.
Had to use a doorbell and then resort to knocking on a window to get back in later in the evening as the main entrance was locked. Staff member eventually appeared but somewhat interogative and wanted my name and room number. A fob type method to regain entry would certainly have been a better experience. Badly lit grounds and lots of rain puddles resulting in wet shoes and socks. The room door card then refused to work and I couldn't get back into the room, so by now I wasn't particularly impressed. Lavatory difficult to flush. Balcony door difficult to open and close. Woken up the following morning by somebody using a hammer drill in a nearby room. A frustrating place to be but did the job.

2026-01-20 • via Nuitee
J
Jade • family_with_children • gb
10
I loved it
Pros:

Always enjoy my stay at the Connaught hotel
Friendly staff
The breakfast staff were friendly & reception

2026-01-20 • via Nuitee