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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Kid-friendly buffet
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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24-hour security
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located just off Interstate 64 and close to Norfolk International Airport, DoubleTree by Hilton Norfolk Airport offers a complimentary airport shuttle, indoor/outdoor pool, and free Wi-Fi.
Comfortable Rooms and Facilities
Guest rooms feature a 27-inch cable TV, MP3 alarm clock, coffee maker, ironing facilities, and hair dryer. The hotel also boasts a well-equipped gym, business center, and a relaxing hydromassage tub.
Delicious Dining Options and Nearby Attractions
Enjoy American cuisine at Max & Erma's Restaurant or opt for room service. Explore nearby attractions like Norfolk Botanical Garden and the Waterside entertainment area, both just a short distance away.
Book your stay at DoubleTree by Hilton Norfolk Airport for a convenient and comfortable experience.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible at a location nearby (reservation is not possible).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: Yes
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: Yes
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
As a Hilton Diamond member, I rarely write negative reviews. I understand that mistakes happen, and I generally try to give hotels the benefit of the doubt. Unfortunately, my recent stay at the DoubleTree Norfolk was marked by repeated service failures and an even more troubling management response.
During a stay of more than two weeks, my room was not serviced on three separate occasions. While missing housekeeping once may be understandable, having it happen repeatedly during an extended stay is unacceptable. Each time I reported the issue, I was assured that housekeeping would return later that evening to correct the problem. On every occasion, no one came.
As a result, I was left multiple nights with dirty towels, an unmade bed, overflowing trash, and a room that simply had not been maintained. The inconvenience was frustrating, but what concerned me more was the apparent inability—or unwillingness—to follow through after acknowledging the problem.
What ultimately compelled me to write this review was my interaction with the General Manager. Rather than focusing on a solution, he explained that the housekeeping staff's schedule was not flexible enough to address the issue. When I respectfully expressed concern that this was not an acceptable answer after multiple service failures, the conversation deteriorated. The General Manager became argumentative, raised his voice, and ultimately hung up on me while I was speaking.
That moment transformed this from a housekeeping issue into a leadership issue.
Every hotel occasionally encounters operational challenges. What distinguishes great hotels from poor ones is how management responds when things go wrong. In this case, I experienced repeated service failures, broken promises to correct them, and a management response that was dismissive and unprofessional.
As one of Hilton's most loyal customer segments, Diamond members choose Hilton because we expect a consistent level of service and respect across the brand. This experience left me questioning whether those standards are being upheld at this property.
My hope is that Hilton corporate leadership reviews guest feedback carefully and takes steps to address both the operational shortcomings and the customer-service culture reflected in this experience. The DoubleTree brand—and Hilton's reputation more broadly—deserves better.
I cannot recommend this property based on my experience.
The hotel was very nice for the price. The room was nice and the bed was comfortable.
There were stains in the carpet and no microwave in the room.
It was a nice room but the fire alarm kept going off and ruined our morning. We checked out early due to this.
The location of the room and the cleanlinest of the rooms
Respectable staff very friendly people I love it here
N/A
Spacious room
Very clean
Clean friendly
Na
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