DoubleTree by Hilton Norfolk Airport

Hotels
•
Doubletree by Hilton
8.2 (550 reviews)
1500 North Military Highway , Norfolk , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly service
Convenient airport location
Clean hotel
Delicious food
Cons:
Cleanliness issues
Noisy hallways
Lack of nearby restaurants

Categories

Cleanliness
7.45
Feedback indicated cleanliness issues, particularly in bathrooms and hallways.
Service
8.95
Front desk staff and other personnel received high praise for friendliness and helpfulness.
Location
8.45
Conveniently located near the airport, though not very close to restaurants.
Room Quality
7.95
Generally acceptable but noted some issues like noisiness from other guests.
Amenities
8.45
Positive mentions of hotel amenities like cookies and shuttle service.
Value for Money
7.95
Guests felt they received good value based on service and location.
Food and Beverage
8.45
Food received positive remarks, but noted some popular items were unavailable.
Overall Experience
7.95
Mixed feelings based on overall satisfaction; some enjoyed their stay fully, while others had issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:35

Property Description

Convenient Location and Amenities
Located just off Interstate 64 and close to Norfolk International Airport, DoubleTree by Hilton Norfolk Airport offers a complimentary airport shuttle, indoor/outdoor pool, and free Wi-Fi.

Comfortable Rooms and Facilities
Guest rooms feature a 27-inch cable TV, MP3 alarm clock, coffee maker, ironing facilities, and hair dryer. The hotel also boasts a well-equipped gym, business center, and a relaxing hydromassage tub.

Delicious Dining Options and Nearby Attractions
Enjoy American cuisine at Max & Erma's Restaurant or opt for room service. Explore nearby attractions like Norfolk Botanical Garden and the Waterside entertainment area, both just a short distance away.

Book your stay at DoubleTree by Hilton Norfolk Airport for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 550 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 7.95
A
Armonti • couple • us
10
2026-03-27 • via Nuitee
J
Jeramis • solo_traveller • us
8
2026-03-24 • via Nuitee
D
Danielle • solo_traveller • us
10
Pros:

Location is primo just by the airport in a safe area of Norfolk. The room was huge and the bed and pillows a dream. The staff went out of their way to make sure I had everything I needed. The bartender and waitresses were exceptional.

2026-03-23 • via Nuitee
T
Theresa • extended_group • us
10
Pros:

Everything was wonderful

Cons:

Na

2026-03-22 • via Nuitee
D
Dallas • couple • us
8
2026-03-21 • via Nuitee
D
Dominic • family_with_children • us
4
Disappointing and not restful.
Cons:

Very noisy hallways, children running around for both days of our stay despite notifying the front desk. Service at the restaurant was poor, food came out staggered at all different times and the wait staff was nowhere to be found.

2026-03-19 • via Nuitee
P
Peterson • couple • us
8
Nice hotel but they should offer complimentary coffee to guests!
Pros:

Clean, safe, well-maintained, friendly staff

Cons:

I still cannot get over that for the amount the rooms cost, there is no complimentary coffee in the morning!!! Just for that, I will not go back. That is such a little detail that would not cost the hotel much but would have made our stay perfect.

2026-03-17 • via Nuitee
S
Shanyia • couple • us
7
It was decent , staff was friendly , but not up to my expectations
Pros:

Comfortable bed

Cons:

I normally don’t give bad reviews but the Bathroom was dirty, no trash bag in trash can . Trash was left in the trash before we gt there just not worth what I paid

2026-03-16 • via Nuitee
T
Tracy • couple • us
10
Wonderful place to stay
Pros:

The people went above and beyond to make sure your experience was good. Alphonso our shuttle driver and the ladies at the desk on 3-14 when we checked in were awesome

Cons:

It was all great

2026-03-15 • via Nuitee
C
Charles • couple • us
9
2026-03-13 • via Nuitee
T
Teonia • family_with_children • us
8
Great stay, would book again
Pros:

The staff were friendly and I enjoyed the breakfast. It was fresh and reasonable.

Cons:

I was not aware that they offered a cruise shuttle as an option. On the website it only mentioned the airport shuttle. I was staying there before my cruise and would have booked the shuttle vs paying a high priced lyft

2026-03-08 • via Nuitee
J
joshua • solo_traveller • us
10
2026-03-07 • via Nuitee
K
Karen • solo_traveller • gb
8
Good comfortable stay near to the airport.
Pros:

The room and especially the bed, were very comfortable. The food was good.

Cons:

There was some confusion over the free shuttle bus when going back to the airport. Breakfast service could be improved. Communication with the hotel prior to arrival was difficult.

2026-03-07 • via Nuitee
P
PVLSBL • couple • us
8
2026-03-06 • via Nuitee
B
Brooklyn • couple • us
8
2026-03-06 • via Nuitee
G
greenwood • solo_traveller • us
9
Nice
Pros:

Like it

Cons:

Nothing

2026-03-04 • via Nuitee
D
Deborah • couple • us
10
2026-03-03 • via Nuitee
A
Anna & Paul • solo_traveller • us
10
2026-03-02 • via Nuitee
G
Graeme • couple • gb
10
Pros:

Size of rooms

Cons:

Some of the other guests were very vey loud during the night time

2026-03-02 • via Nuitee
T
Too • couple • us
2
Pros:

I liked the location

Cons:

I didn't like that the staff waited until I checked in to tell me that the water would be off most of the day the day after. Housekeeping did not clean my room due to me not being there, I wasn't there because the water was off and I thought they would at least change the towels. I didn't like when I went to the restaurant the lady offered me water while I waited for my food and never gave it to me until about 20 minutes later when I asked again. This was by far my worst hotel experience ever.

2026-03-01 • via Nuitee