Tru By Hilton Crossett

Hotels
•
Tru by Hilton
8.5 (233 reviews)
920 Unity Road , Crossett , us
+1 870-304-1040

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Good breakfast variety
Cute and comfortable design
Cons:
Rooms need more cleaning
High price for value
Issues with facility maintenance

Categories

Cleanliness
6.64
Several comments noted that the rooms and bathrooms could have been cleaner, suggesting a need for improvement.
Service
8.61
Service was rated positively but had instances where issues were not adequately addressed.
Location
9.65
The hotel is considered the best place in a small town, indicating a favorable location.
Room Quality
7.6
Some complaints about wear and tear in the rooms suggest that while satisfactory, improvement is needed.
Amenities
9.13
The hotel has good amenities, including free coffee and lobby games, enhancing the overall experience.
Value for Money
8.09
Concerns were raised about high prices in relation to the quality of the facility, especially for guests visiting family.
Food and Beverage
9.14
The breakfast was noted for its good variety, contributing positively to the overall dining experience.
Overall Experience
9.11
Despite some issues, many enjoyed their stay and considered it to be a pleasant experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:40

Property Description

Modern Accommodation with Outdoor Pool

Located in Crossett, Tru By Hilton Crossett offers modern 3-star accommodation with air-conditioned rooms and free WiFi. Guests can relax by the outdoor swimming pool and enjoy the comfort of well-equipped rooms, each featuring a private bathroom and a flat-screen TV with cable channels.

Convenient Amenities and Services

The hotel provides essential amenities such as bed linen, towels, and a 24-hour front desk with helpful staff ready to assist guests with any inquiries. Whether for business or leisure, Tru By Hilton Crossett ensures a comfortable stay for all visitors.

Accessible Location

Conveniently situated near Monroe Regional Airport, just 81 km away, the hotel offers easy access for travelers. Explore Crossett with ease and return to the welcoming atmosphere of Tru By Hilton Crossett for a relaxing stay.

Important information:

Service pets for the physically disabled are allowed for free.

Please note there is a USD 50 fee for emotional or mental support animals. Cats are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 233 reviews
Cleanliness: 6.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 9.11
O
Odessa • couple • us
7
Convenient
Pros:

Location/staff

Cons:

Computer system was down, so it took a very long time to check in. Note that stated they had an ant problem.

2026-08-28 • via Nuitee
S
Sheila • family_with_children • us
5
The stay was ok but the space was too compact.
Pros:

N/A

Cons:

My room was infested with ants

2026-08-17 • via Nuitee
B
BRIAN • couple • us
5
2026-08-11 • via Nuitee
C
Christian • family_with_children • us
3
400 for a tiny room full of ants is wild
Pros:

Pool was good

Cons:

Rooms kind of sucked.

2026-07-22 • via Nuitee
K
Kevin • couple • us
7
Cons:

I was charged on my card on booking. Com and at the hotel

2026-07-13 • via Nuitee
S
Smith • solo_traveller • us
10
2026-07-04 • via Nuitee
R
ray • couple • us
8
2026-06-28 • via Nuitee
S
Seth • solo_traveller • us
1
Pros:

The pool was a nice way to cool down after a long day the pool table was nice but could use some new pool sticks.

Cons:

Had no hot water in both of the rooms I booked

2026-06-22 • via Nuitee
S
Seth • solo_traveller • us
3
Pros:

The pool was nice and so was the pool table

Cons:

Need new pool sticks for the pool table and the hotel had no hot water

2026-06-22 • via Nuitee
C
Carrie • couple • us
7
Our stay was overall good but the ants in our room were annoying
Pros:

Loved the out door pool and friendly staff

Cons:

There was a lot of little black ants in our room

2026-06-21 • via Nuitee
J
Jill • solo_traveller • us
1
Very disappointed in our stay. Our previous experience a few months prior was exceptional and we gave a 5 star review f
Pros:

The lobby and room was clean.

Cons:

There was no hot water the night we arrived. The desk clerk said nothing about it when we checked in. It was late when we went to take a shower and found there was no hot water. We just thought the hot water had been used up and would be better in the morning, but it wasn’t. Come to find out, some repairs had been made the day of our arrival, but the problem was not fixed. The desk clerk never apologized or offered any reimbursement for the inconvenience. We were told we needed to pay an additional $25 for incidentals but when we asked her what the incidentals were, she couldn’t tell us. She just said Booking.com paid for our room but not the incidentals and that we would have to make a separate payment for that. We received no receipt for it. There was nothing in any of the policies we looked at that said there would be additional charges. There were no eggs and bacon when we went down for breakfast. A line of people were waiting for some to be put out. We decided to get a cup of coffee and there was no caffeinated coffee.

2026-06-07 • via Nuitee
L
Leslie • solo_traveller • us
1
Pros:

Staff was nice and it was clean

Cons:

Room was extremely small 4 the price. No microwave. No hot water in shower...

2026-05-21 • via Nuitee
T
Tonna • extended_group • us
10
Everything was exceptional!!! Great place to stay
Pros:

It's was very very nice. Great continental breakfast and very comfortable.

Cons:

Nothing.

2026-04-11 • via Nuitee
J
Jessica • family_with_children • us
9
Quick trip through Crossett
Pros:

Great front desk staff experience! She was very accommodating and the facility was nice and clean.

Cons:

Water pressure in the shower wasn't the greatest

2026-03-13 • via Nuitee
J
Jessica • family_with_children • us
9
nice stay
Pros:

The location was good as we were traveling to Lake Village. The front desk staff was very helpful and got me into a good room where we would not hear the early morning guests leaving. We also enjoyed the pool table.

Cons:

Water pressure in the shower wasn't the best, and I feel like I struggled to get the room temperature where I needed it. But overall no complaints. Those were just very minute issues.

2026-03-13 • via Nuitee
B
Biggs • solo_traveller • us
1
2026-02-11 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-01-31 • via Nuitee
D
Dana • family_with_children • us
9
Pros:

I took my elderly mom to stay during ice storm. Staff was great especially considering they did not get to go home and had to stay overnight several nights as well. They worked hard to manage all of the reservations coming and going with the storm and power company workers. They were patient with everyone during a tough time.

2026-01-27 • via Nuitee
J
Jill • solo_traveller • us
10
One of the best hotels we have encountered!
Pros:

The property was very clean and the staff was always friendly. We really liked the breakfast. It was so nice to have hot scrambled eggs and a sausage different than other places we have stayed. The pancake machine was a nice surprise!

Cons:

Nothing. We were pleased with everything.

2026-01-20 • via Nuitee
R
Robert • extended_group • us
7
i like the facility but it needs attention. The price is excessive.
Pros:

The breakfast was typical continental fare for that type of facility. It was acceptable but undistinguished.

Cons:

I stayed 4 years ago when the facility was pristine and now is showing signs of wear and tear and needs attention. My shower door as well as in my sister's room would not close and the floor would have a big puddle after each use. Staff looked at the problem but offered no solution. The light blocking screen was miss rolled and when i tried to lower it the valence fell of cutting my arm. Apparently, it had fallen off before and been reinstalled improperly. Obviously, the price is geared toward corporate guests. For a guest visiting family, a five-night stay would be over $1000. Why pay resort prices in a sad town like Crossett?

My view was a gravel lot with a big pile of gravel, same as 4 years ago.

2026-01-19 • via Nuitee