Tru By Hilton Crossett

Hotels
•
Tru by Hilton
8.5 (223 reviews)
920 Unity Road , Crossett , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great service
Good breakfast variety
Cute and comfortable design
Cons:
Rooms need more cleaning
High price for value
Issues with facility maintenance

Categories

Cleanliness
6.64
Several comments noted that the rooms and bathrooms could have been cleaner, suggesting a need for improvement.
Service
8.61
Service was rated positively but had instances where issues were not adequately addressed.
Location
9.65
The hotel is considered the best place in a small town, indicating a favorable location.
Room Quality
7.6
Some complaints about wear and tear in the rooms suggest that while satisfactory, improvement is needed.
Amenities
9.13
The hotel has good amenities, including free coffee and lobby games, enhancing the overall experience.
Value for Money
8.09
Concerns were raised about high prices in relation to the quality of the facility, especially for guests visiting family.
Food and Beverage
9.14
The breakfast was noted for its good variety, contributing positively to the overall dining experience.
Overall Experience
9.11
Despite some issues, many enjoyed their stay and considered it to be a pleasant experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:40

Property Description

Modern Accommodation with Outdoor Pool

Located in Crossett, Tru By Hilton Crossett offers modern 3-star accommodation with air-conditioned rooms and free WiFi. Guests can relax by the outdoor swimming pool and enjoy the comfort of well-equipped rooms, each featuring a private bathroom and a flat-screen TV with cable channels.

Convenient Amenities and Services

The hotel provides essential amenities such as bed linen, towels, and a 24-hour front desk with helpful staff ready to assist guests with any inquiries. Whether for business or leisure, Tru By Hilton Crossett ensures a comfortable stay for all visitors.

Accessible Location

Conveniently situated near Monroe Regional Airport, just 81 km away, the hotel offers easy access for travelers. Explore Crossett with ease and return to the welcoming atmosphere of Tru By Hilton Crossett for a relaxing stay.

Important information:

Service pets for the physically disabled are allowed for free.

Please note there is a USD 50 fee for emotional or mental support animals. Cats are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 223 reviews
Cleanliness: 6.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 9.11
T
Tonna • extended_group • us
10
Everything was exceptional!!! Great place to stay
Pros:

It's was very very nice. Great continental breakfast and very comfortable.

Cons:

Nothing.

2026-04-11 • via Nuitee
J
Jessica • family_with_children • us
9
Quick trip through Crossett
Pros:

Great front desk staff experience! She was very accommodating and the facility was nice and clean.

Cons:

Water pressure in the shower wasn't the greatest

2026-03-13 • via Nuitee
J
Jessica • family_with_children • us
9
nice stay
Pros:

The location was good as we were traveling to Lake Village. The front desk staff was very helpful and got me into a good room where we would not hear the early morning guests leaving. We also enjoyed the pool table.

Cons:

Water pressure in the shower wasn't the best, and I feel like I struggled to get the room temperature where I needed it. But overall no complaints. Those were just very minute issues.

2026-03-13 • via Nuitee
B
Biggs • solo_traveller • us
1
2026-02-11 • via Nuitee
N
Nicholas • solo_traveller • us
10
2026-01-31 • via Nuitee
D
Dana • family_with_children • us
9
Pros:

I took my elderly mom to stay during ice storm. Staff was great especially considering they did not get to go home and had to stay overnight several nights as well. They worked hard to manage all of the reservations coming and going with the storm and power company workers. They were patient with everyone during a tough time.

2026-01-27 • via Nuitee
J
Jill • solo_traveller • us
10
One of the best hotels we have encountered!
Pros:

The property was very clean and the staff was always friendly. We really liked the breakfast. It was so nice to have hot scrambled eggs and a sausage different than other places we have stayed. The pancake machine was a nice surprise!

Cons:

Nothing. We were pleased with everything.

2026-01-20 • via Nuitee
R
Robert • extended_group • us
7
i like the facility but it needs attention. The price is excessive.
Pros:

The breakfast was typical continental fare for that type of facility. It was acceptable but undistinguished.

Cons:

I stayed 4 years ago when the facility was pristine and now is showing signs of wear and tear and needs attention. My shower door as well as in my sister's room would not close and the floor would have a big puddle after each use. Staff looked at the problem but offered no solution. The light blocking screen was miss rolled and when i tried to lower it the valence fell of cutting my arm. Apparently, it had fallen off before and been reinstalled improperly. Obviously, the price is geared toward corporate guests. For a guest visiting family, a five-night stay would be over $1000. Why pay resort prices in a sad town like Crossett?

My view was a gravel lot with a big pile of gravel, same as 4 years ago.

2026-01-19 • via Nuitee
T
Tabeyon • extended_group • us
9
NO MICROWAVE IN ROOM WAS THE ONLY PROBLEM
2026-01-19 • via Nuitee
C
Calvin • family_with_children • us
10
Pros:

N/A

Cons:

N/A

2026-01-19 • via Nuitee
A
Alice • family_with_children • us
4
The best place in a small town. Book on an app. Everytime I called Hilton I was quoted a higher $
Pros:

The room was clean and it had good air-conditioning when I finally managed to turn it on.

Cons:

staff were frequently not at the front desk. there were no towels in the room and the airconditioning was difficault to control. It seemed to be set remotely. The breakfast was decent , but not very nutritious.

2026-01-19 • via Nuitee
D
Dianne • family_with_children • us
10
2026-01-19 • via Nuitee
D
Dianne • couple • us
10
2026-01-01 • via Nuitee
D
DeDe Kelly • couple • us
7
2025-12-30 • via Nuitee
C
Carl • couple • us
10
2025-12-12 • via Nuitee
S
Shirley • family_with_children • us
9
2025-12-06 • via Nuitee
M
michael • family_with_children • us
10
Pros:

great rooms great service

Cons:

evrything

2025-11-05 • via Nuitee
S
SANDRA • couple • us
10
Excellent staff!
Pros:

Breakfast was very good! Good variety!

2025-11-02 • via Nuitee
M
Margo
10
Pros:

Nice, just wished the pool was open.

2025-10-10 • via Nuitee
S
sherrie • pet
6
Pros:

What I didn’t like was we had lots of ants, they had to come spray our room. There was hair in the shower & some thing sticky on the shower door. Also cob webs in every single corner. We were told there wasn’t anything the could do. What I liked was the decoration & the water/ice machine. Very quiet. Pet friendly & lots of space for the dogs. Glinda was great!!! Thanks so much Glinda!!!

2025-10-06 • via Nuitee