Tru By Hilton Crossett

Hotels
•
Tru by Hilton
8.5 (233 reviews)
920 Unity Road , Crossett , US
+1 870-304-1040

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Good breakfast variety
Cute and comfortable design
Cons:
Rooms need more cleaning
High price for value
Issues with facility maintenance

Categories

Cleanliness
6.64
Several comments noted that the rooms and bathrooms could have been cleaner, suggesting a need for improvement.
Service
8.61
Service was rated positively but had instances where issues were not adequately addressed.
Location
9.65
The hotel is considered the best place in a small town, indicating a favorable location.
Room Quality
7.6
Some complaints about wear and tear in the rooms suggest that while satisfactory, improvement is needed.
Amenities
9.13
The hotel has good amenities, including free coffee and lobby games, enhancing the overall experience.
Value for Money
8.09
Concerns were raised about high prices in relation to the quality of the facility, especially for guests visiting family.
Food and Beverage
9.14
The breakfast was noted for its good variety, contributing positively to the overall dining experience.
Overall Experience
9.11
Despite some issues, many enjoyed their stay and considered it to be a pleasant experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:40

Property Description

Modern Accommodation with Outdoor Pool

Located in Crossett, Tru By Hilton Crossett offers modern 3-star accommodation with air-conditioned rooms and free WiFi. Guests can relax by the outdoor swimming pool and enjoy the comfort of well-equipped rooms, each featuring a private bathroom and a flat-screen TV with cable channels.

Convenient Amenities and Services

The hotel provides essential amenities such as bed linen, towels, and a 24-hour front desk with helpful staff ready to assist guests with any inquiries. Whether for business or leisure, Tru By Hilton Crossett ensures a comfortable stay for all visitors.

Accessible Location

Conveniently situated near Monroe Regional Airport, just 81 km away, the hotel offers easy access for travelers. Explore Crossett with ease and return to the welcoming atmosphere of Tru By Hilton Crossett for a relaxing stay.

Important information:

Service pets for the physically disabled are allowed for free.

Please note there is a USD 50 fee for emotional or mental support animals. Cats are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 233 reviews
Cleanliness: 6.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 9.11
A
Angela • family_with_children • us
8
Clean and a great location
Pros:

Great location and clean.

Cons:

Knock at the door by housekeeping before check out time.

2026-11-02 • via Nuitee
A
Alexander • couple • us
8
2026-10-29 • via Nuitee
C
Chris • solo_traveller • us
8
Pros:

Price was raused quite a bit over normal rates. Set a price and stick with it instead of gouging due to demand.

Cons:

Thermostat very bright and right next to the bed. Towel hooks on wrong side of shower. No water available but staff did provide a single daily water bottle.

2026-10-15 • via Nuitee
A
Angela • family_with_children • gb
10
Reasonably priced hotel
Pros:

It was as expected

2026-10-13 • via Nuitee
W
William • couple • us
9
2026-09-18 • via Nuitee
W
Waymond • couple • us
8
2026-09-07 • via Nuitee
A
Ava • couple • us
8
The location is very good. Staff is very courteous and helpful. Lots of towels and nice toiletries Room was clean but ha
Pros:

Very good location, really nice staff, Wonderful amenities

Cons:

I couldn’t reach the shower head to adjust it The soap and lotion at the sink were also mounted too far back and too high.

2026-09-05 • via Nuitee
D
Dawn • solo_traveller • us
9
2026-09-03 • via Nuitee
O
Odessa • couple • us
7
Convenient
Pros:

Location/staff

Cons:

Computer system was down, so it took a very long time to check in. Note that stated they had an ant problem.

2026-08-28 • via Nuitee
S
Sheila • family_with_children • us
5
The stay was ok but the space was too compact.
Pros:

N/A

Cons:

My room was infested with ants

2026-08-17 • via Nuitee
B
BRIAN • couple • us
5
2026-08-11 • via Nuitee
C
Christian • family_with_children • us
3
400 for a tiny room full of ants is wild
Pros:

Pool was good

Cons:

Rooms kind of sucked.

2026-07-22 • via Nuitee
K
Kevin • couple • us
7
Cons:

I was charged on my card on booking. Com and at the hotel

2026-07-13 • via Nuitee
S
Smith • solo_traveller • us
10
2026-07-04 • via Nuitee
R
ray • couple • us
8
2026-06-28 • via Nuitee
S
Seth • solo_traveller • us
3
Pros:

The pool was nice and so was the pool table

Cons:

Need new pool sticks for the pool table and the hotel had no hot water

2026-06-22 • via Nuitee
S
Seth • solo_traveller • us
1
Pros:

The pool was a nice way to cool down after a long day the pool table was nice but could use some new pool sticks.

Cons:

Had no hot water in both of the rooms I booked

2026-06-22 • via Nuitee
C
Carrie • couple • us
7
Our stay was overall good but the ants in our room were annoying
Pros:

Loved the out door pool and friendly staff

Cons:

There was a lot of little black ants in our room

2026-06-21 • via Nuitee
J
Jill • solo_traveller • us
1
Very disappointed in our stay. Our previous experience a few months prior was exceptional and we gave a 5 star review f
Pros:

The lobby and room was clean.

Cons:

There was no hot water the night we arrived. The desk clerk said nothing about it when we checked in. It was late when we went to take a shower and found there was no hot water. We just thought the hot water had been used up and would be better in the morning, but it wasn’t. Come to find out, some repairs had been made the day of our arrival, but the problem was not fixed. The desk clerk never apologized or offered any reimbursement for the inconvenience. We were told we needed to pay an additional $25 for incidentals but when we asked her what the incidentals were, she couldn’t tell us. She just said Booking.com paid for our room but not the incidentals and that we would have to make a separate payment for that. We received no receipt for it. There was nothing in any of the policies we looked at that said there would be additional charges. There were no eggs and bacon when we went down for breakfast. A line of people were waiting for some to be put out. We decided to get a cup of coffee and there was no caffeinated coffee.

2026-06-07 • via Nuitee
L
Leslie • solo_traveller • us
1
Pros:

Staff was nice and it was clean

Cons:

Room was extremely small 4 the price. No microwave. No hot water in shower...

2026-05-21 • via Nuitee