Holiday Inn Express Boise - University Area by IHG

Hotels
•
Holiday Inn Express
9 (243 reviews)
475 W Parkcenter Blvd, Boise, Idaho, 83706 , Boise , US
1-208-345-2002

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Facilities

Free breakfast
Proposal/romance packages available
Express check-out
Fireplace in lobby
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Good breakfast options
Cons:
Issues with cleanliness in some areas
Unexpected fees
Wi-Fi frustrations

Categories

Cleanliness
8.46
Multiple reviews mentioned clean rooms, but some issues with stains and dirty elevators were noted.
Service
9.43
Numerous reviews highlighted friendly and helpful staff.
Location
9.47
Many guests praised the prime location near attractions and restaurants.
Room Quality
8.92
General sentiment indicated rooms were comfortable, but some complaints about specific details.
Amenities
8.95
Guests appreciated the amenities, including breakfast and pool, though minor frustrations were voiced.
Value for Money
8.41
Some guests noted unexpected fees, but overall value is perceived as decent.
Food and Beverage
9.46
Positive comments regarding breakfast and dining options were consistent.
Overall Experience
8.93
Most guests expressed satisfaction with their stays, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:19

Property Description

Luxurious Amenities

Indulge in the outdoor pool, spa tub, and fitness center. Enjoy free Wi-Fi, an arcade, and gift shops. Savor room service, join the social reception, and relish a daily buffet breakfast.

Convenient Facilities

Benefit from the business center, express check-out, and 24/7 front desk. Host events in the 960 sq ft space with conference facilities. Plus, take advantage of the complimentary airport shuttle service.

Cozy Accommodations

Unwind in air-conditioned rooms with premium bedding, microwave, and LCD TV. Stay connected with free Wi-Fi, and unwind with cable TV. Freshen up in the private bathroom with complimentary toiletries.

Book your stay now at Holiday Inn Express Boise - University Area, an IHG Hotel, and experience the best of Boise!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 243 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 8.93
M
marvinb621 • Family • Berrien Center, Berrien County, Michigan
10
Great facility
Pros:

The room was clean and we had all the expected items clean and ready. The breakfast was super with everything from yogurt to tacos and lots more with great ambiance to eat. The exercise room and jacuzzi were in great shape.

2026-01-23 • via Tripadvisor
D
D8959PMrobs • Business
10
Quiet and close to restaurants
Pros:

Stayed 2 nights. It was quiet and clean.

2026-01-23 • via Tripadvisor
C
carolhU390GL • Family • Riverside, California
10
All Good!
Pros:

The location provided easy access to all the places we went. We had a lovely view of the mountains from our room. The room was clean and comfortable. Breakfast buffet was quite good. The guest sitting area is very welcoming and staff was very responsive to every inquiry and request. Bonus! The pool and spa were heated and available until 11pm!!

2026-01-19 • via Tripadvisor
1
157tarim • Family
10
Great stay again.
Pros:

Great experience again. I have family in the area so I have stayed there multiple times.
The only thing I can remember wishing for was a lid on the toilet, I don't like looking at toilet bowls or worrying something will fall in.
The staff are all friendly and helpful.

2026-01-19 • via Tripadvisor
E
ek464 • Solo travel
10
Outstanding as usual
Pros:

Outstanding as usual. The staff always accommodates me especially when I arrive early which I did for a medical procedure. I appreciate the accommodation and great customer service.

2026-01-07 • via Tripadvisor
L
Lawrence
10
Pros:

Everything was nice. The room was comfortable and clean. There are restaurants within walking distance

2025-10-09 • via Nuitee
D
dickk572 • Couples • Anacortes, Fidalgo Island, Washington
2
Beware of hidden fees!
Pros:

Was charged a $15/nite "facility fee" not mentioned on the online registration. Desk clerk was unable to explain what it was for. Looks like Holiday Inn is taking the lead from Las Vegas hotels in charging made up hidden fees. Have been a loyal customer for many years. NO MORE! B and B's, Air BNB or VRBO for us from now on.

2025-10-04 • via Tripadvisor
T
Tammy
10
Pros:

Loved everything about our stay! Really loved the extra touches for the football fans that stayed at the hotel for the game!

2025-10-02 • via Nuitee
T
Traci • family
10
Pros:

Perfect location for a Boise State football game!!!

2025-10-01 • via Nuitee
K
Kenneth • family
10
Pros:

It was everything I would expect from a stay at a hotel. Every expectation was met during out stay!!

2025-09-30 • via Nuitee
J
jenny • family
2
Pros:

The lobby and common areas of hotel seem to be kept fairly well, however is a different story when you go to the rooms where you are greeted with cream faux snake skin head boards that are crumbling, mildew in the grout of the shower, mold next to the tub area that someone has attempted to paint over- however it is bleeding out from underneath the paint. The carpeting looks like no one vacuums the edges of-the room, and behind the dresser is caked in dust. The largest eyesore, however, was that one whole wall of the room had peeling paint at the top 1/4 of the wall, indicating some sort of water damage or problems in the room. I was very disappointed with the maintenance manager’s response to my complaint and lack of solutions or compensation for our poorly maintained room, even after she acknowledged that the room was unacceptable. Simply told us we could check out early.

Since I boked through a third-party (Expedia), the manager stated she could offer no compensation or future compensation as a result of our complaint, leaving us to elevate this with Expedia. Even after elevating this issue with Expedia, the main general manager has not followed up to make things right. I’m very dissappointed.

2025-09-30 • via Nuitee
P
Paolo • family
10
Pros:

Friendly staff, clean

2025-09-30 • via Nuitee
V
Vincent • family
6
Pros:

The courtesy van did not pick us up at our Rendevous area. We waited for 1 1/2 hours and called six times!

2025-09-29 • via Nuitee
T
Tammy
10
Great place to stay
Pros:

Clean, comfortable bed, nice shower, very friendly staff. Close to the College. Would stay again.

2025-09-29 • via Nuitee
J
John
10
Pros:

Great location. Good restaurants nearby and close to river for morning run.

2025-09-28 • via Nuitee
E
Erik
10
Pros:

The staff was great and the rooms are clean and comfortable

2025-09-28 • via Nuitee
J
Joel
10
Pros:

Great check-in.

2025-09-26 • via Nuitee
S
Svetlana
10
Pros:

Very nice super friendly hotel.

2025-09-26 • via Nuitee
J
Jackie
10
Pros:

Room was great and staff was pleasant and helpful

2025-09-25 • via Nuitee
J
Jo
8
Pros:

We stay here at least once a year, great location.

2025-09-23 • via Nuitee