Gran Central Suites

Hotels
8.4 (4023 reviews)
Calle Minas 12 , Madrid , es

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Well-located
Helpful staff
Cons:
Issues with cleanliness
Noise from adjacent rooms

Categories

Cleanliness
7.9
Multiple reviews reported cleanliness issues, including dust and unclean bathrooms.
Service
9.4
Overall, service was noted to be helpful and kind, with specific complaints only related to hot water issues.
Location
9.9
Positive reviews highlighted excellent location with easy access to local amenities.
Room Quality
7.4
Small rooms and noise complaints led to lower scores in this category despite reports of comfort.
Amenities
8.4
Amenities were noted as basic but sufficient; some issues with equipment in the kitchen.
Value for Money
7.4
Several reviews indicated that the hotel was overpriced given the associated issues.
Food and Beverage
7.9
Breakfast received mixed reviews regarding variety and timing of delivery.
Overall Experience
8.9
Despite some issues, many guests had a pleasant experience overall, particularly with location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:34

Property Description

City-Centre Luxury Accommodation

Modern Amenities
Gran Central Suites offers fully equipped units with air conditioning, flat-screen TV, and kitchen facilities. Guests can enjoy free WiFi, streaming services, and a safety deposit box for a comfortable stay.

Convenient Location
Located near major attractions like Gran Via and Plaza de España Metro Station, guests can easily explore the city. The aparthotel's private entrance and family rooms cater to the needs of every traveler.

Explore Madrid
With cycling and sightseeing opportunities nearby, guests can immerse themselves in the vibrant culture of Madrid. Don't miss out on a chance to experience the city from the heart of the action at Gran Central Suites.

Important information:

Please note that the property is located on upper-level floors with no elevator access.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 4023 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.9
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.4
Food and Beverage: 7.9
Overall Experience: 8.9
F
Fabiola Barrios C. • family_with_children • ve
10
2026-02-14 • via Nuitee
T
Tommaso • couple • it
8
2026-02-14 • via Nuitee
N
Nanceska • family_with_children • mk
8
2026-02-13 • via Nuitee
V
virgiliu • couple • ro
9
Good services.
Pros:

The places around, Universidad, Malasana, Gran Via.

Cons:

Nothing.

2026-02-13 • via Nuitee
G
Giorgia • extended_group • it
9
2026-02-12 • via Nuitee
L
Laurent • extended_group • fr
9
2026-02-12 • via Nuitee
O
oscar • family_with_children • es
8
2026-02-12 • via Nuitee
L
Lucio • family_with_children • it
10
Pros:

Location, very clean, staff very helpful

Cons:

Nothing

2026-02-12 • via Nuitee
S
Sara • family_with_children • es
7
Hemos estado bastante bien
Pros:

La ubicación nos gustó y la zona tranquila

Cons:

Las escaleras de acceso un coñazo porque tenían inclinación y con un carro de bebé más aún. La cuna de viaje el colchón que tenía era muy fino y mi bebé no dormía muy a gusto.

2026-02-12 • via Nuitee
L
Luis • family_with_children • es
10
Pros:

Todo perfecto, muy contentos un sitio muy cómodo y muy bien ubicado.

2026-02-12 • via Nuitee
M
MARLENES MUGARRA CUTINO • family_with_children • it
10
2026-02-11 • via Nuitee
S
Sarah • extended_group • es
9
2026-02-10 • via Nuitee
Y
YOLANDA • family_with_children • es
7
2026-02-10 • via Nuitee
M
MARIA EVA • family_with_children • ar
9
Pros:

El apartamento sumamente cómodo y muy bien equipado.

Cons:

La falta de ascensor, aunque sólo era 1 piso por escalera.

2026-02-10 • via Nuitee
N
nanysolei • family_with_children • ch
10
Pros:

El apartamento en general esta muy bien equipado

Cons:

La ducha muy reducida y la televisión nunca logre que funcionará

2026-02-09 • via Nuitee
L
Londoño suarez • extended_group • es
9
2026-02-09 • via Nuitee
E
Emilio • extended_group • it
8
2026-02-09 • via Nuitee
C
Cintia Lorena • family_with_children • es
10
2026-02-09 • via Nuitee
E
Enrico • couple • br
7
2026-02-09 • via Nuitee
T
Thais • extended_group • br
7
Pros:

Bem próximo aos principais pontos de turismo, podemos fazer tudo a pé.

Cons:

Local não tem elevador e só fomos informados disso uma semana antes da viagem, como estávamos vindo de Roma, possuíamos quatro malas grandes ... nos colocaram no segundo andar onde a escada de madeira dificultou a subida, bem como o quarto apertado.
A limpeza só aconteceu uma vez, assim como a troca de toalhas (para o frio que estava fazendo e a falta de ventilação no quarto, as toalhas não secavam totalmente), mas o que mais deixou a desejar foi justamente no dia da limpeza colocarem uma fronha suja no travesseiro... (ahh, no sofá cama para minhas filhas não havia travesseiro, pedi mais dois e me foi negado dizendo que no meu quarto teriam dois a mais e que tb teriam almofadas que elas poderiam utilizar (normalmente eu durmo com dois, mas tive que me adaptar);
Na cozinha faltou o básico (sabão para lavar a louça, pano para secar o chão e pano de prato, dentre outras coisas para manter o mínimo de limpeza);
A Internet funcionava muito mal, assim como a TV, que estava travando e falhando;
O banheiro não trancava, eles adaptaram colocando um "gancho";
Para pessoas passarem apenas 1 ou 2 noites é válido, mas ficar mais dias que isso, eu não indico.
As fotos não condizem totalmente com o local.

2026-02-08 • via Nuitee