Belfry & Spa by Ligne St Barth

Hotels
8.6 (1354 reviews)
66-68, rue de la Grotte , Lourdes , fr

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Cleanliness issues
Inconsistent service quality

Categories

Cleanliness
7.74
Some reviews mentioned cleanliness issues, indicating it's below the expected standards for a 5-star hotel.
Service
9.21
Overall, the staff was described as friendly and helpful, with many positive comments highlighting their professionalism.
Location
9.75
Location received consistently positive feedback, praised for its convenience and beauty.
Room Quality
8.2
Rooms received mixed reviews; some were described positively, while others felt lacking in certain areas.
Amenities
8.23
Amenities were positively mentioned, but some reviews pointed out that certain features did not meet expectations.
Value for Money
8.19
Guests felt that the pricing did not always match the quality of service received.
Food and Beverage
8.74
Food quality was praised generally, but there were mentions of disappointments in menu items.
Overall Experience
8.71
Mixed experiences reflected in the overall satisfaction, with the positives largely overshadowing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:48

Property Description

Luxurious 5-Star Experience in Historic Lourdes

Indulgent Spa Experience: Enjoy our heated indoor swimming pool, terrace jacuzzis, steam room, and saunas. Our Spa is a haven for relaxation, open exclusively for adults most hours, with a special time slot for children.

Gourmet Dining and Views: Delight in dinner at our restaurant from Tuesday to Saturday. Our rooms offer stunning views of the sanctuary and river, with premium amenities like flat-screen TVs and Acqua di Parma toiletries.

Convenient Location and Services: Benefit from our on-site private parking, pet-friendly policy, and buffet breakfast featuring organic local products. With proximity to the train station and airport, your stay at Belfry & Spa promises both luxury and convenience.

Ready to experience the epitome of luxury and comfort? Book your stay now at Belfry & Spa by Ligne St Barth.

Important information:

Access to the spa for children is limited to the pool only.

The spa is open from 10:00 AM to 10:00 PM upon client request.

Children aged below 18 years are not allowed to use the jacuzzi.

Private parking is available for EUR 20 per night.

When traveling with pets, please note that an extra charge of EUR 25 per night applies.

A buffet breakfast is available for an extra charge of EUR 23 per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VSA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

Location

Guest Reviews

8.6
Based on 1354 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
W
Wayne • family_with_children • us
10
I loved this place! I 100% recommend this hotel!
Pros:

I loved that it was older and it was a beautiful building. The staff was amazing the food was so delicious. I loved this part of our trip and if I came back, I would want to only stay at this hotel.

Cons:

There was nothing that we didn’t like.

2026-06-26 • via Nuitee
G
Gina • solo_traveller • ch
8
Agréable malgré tout
Pros:

Il faut reconnaître d’abord que cet hôtel n’est pas un cinq étoiles. Il n’en a pas les caractéristiques, ni en termes de confort ni en ce qui concerne les services. Ceci dit, dans toutes autres catégories, il pourrait être considéré comme un bon voire un très bon établissement. Les personnes qui y travaillent sont chaleureuses, c’est propre, ma chambre était plutôt confortable et finalement il est assez bien situé.

Cons:

On peut vraiment regretter cette indication peu pertinente de cinq étoiles, même si elle est sans doute officielle. Les clients qui choisissent cet hôtel en se basant sur la catégorie indiquée seront forcément déçues et risquent de porter un jugement sans doute trop sévère par rapport aux qualités de l’établissement.

2026-06-22 • via Nuitee
B
Bruno • couple • br
6
Pros:

Good facilities, friendly staff and great location

Cons:

For the amount of money that I paid I was expecting a bit better. They are not flexible with their customers. Check in time is too late (4pm) and even so the hotel was empty they didn’t let us check in a bit early.

2026-06-21 • via Nuitee
M
Maria • extended_group • us
8
Pros:

The proximity to the Sanctuary!

Cons:

The corridors are too dark

2026-06-20 • via Nuitee
C
Clarisse • solo_traveller • re
10
2026-06-20 • via Nuitee
L
Louis Christian • solo_traveller • fr
9
Superbe visite à Lourdes!!!
Pros:

Tout !!! Le charme de l’hôtel !!! Le design !!! Le personnel!!! Le restaurant!!! Le service!!!!!

2026-06-17 • via Nuitee
S
Sylvianne • couple • ch
9
2026-06-16 • via Nuitee
8
849SteveH849 • Couples • Peterborough, Cambridgeshire, England
2
Service far below the standards of any hotel never mind 5 star.
Pros:

My wife and I have just spent 5 nights at the Belfry. Our experience was very disappointing due to very poor service and the very poor attitude of the staff and the owner. It fell far below the standards you would expect at any reasonable hotel never mind a 5 star hotel
The main issue arises from the breakfast room being unstaffed once the breakfast has been laid out. The only person around was the receptionist in the adjacent hotel lobby so we had to bring these matters to her attention.
On 3 of the 5 breakfasts the coffee machine was out of service when we arrived. One of these mornings the hot food pots were empty as was the tray for tomatoes. The knife for the bread was unsuitable and due to the receptionists denial I had to show her it couldn’t cut the baguettes. We left the breakfast room after 15 minutes and still no hot food.
When we left the breakfast room the receptionist proceeded to chastise me for raising my complaints. It caused her embarrassment, it wasn’t her job; I should speak to the manager.
On then asking to speak to the manager she replied I couldn’t as she wasn’t available and has been told not to say where the manager is or when she is available. She gave me a card but it had the phone number of the phone next to her on the reception desk and the general email address of the hotel.
This poor service and resulting tension made us feel so uncomfortable that I emailed my complaint as requested and asked for a refund (everything had to be pre-paid) for the remaining 3 nights as we wanted to check out such was our disappointment. The manager, Victoria, emailed refusing our refund request but as a gesture of goodwill offered complimentary breakfast for the remaining 3 nights. Within 10 minutes another email arrived “clarifying” her offer in that she would not charge us for breakfast if we chose not to have it! So the goodwill gesture is not to charge us for something if we don’t have it.

2026-06-15 • via Tripadvisor
Y
Yann • couple • fr
9
Idéal.confort.
Pros:

Accueil.
Confort.
Qualités des services.
Emplacement idéal.

2026-06-14 • via Nuitee
T
tedg855 • Couples
10
Excellent hotel
Pros:

Good location friendly staff good size rooms excellent carpark with ev charging.

2026-06-13 • via Tripadvisor
N
nat22 • couple • fr
7
Pros:

literie très confortable et grand lit, grande chambre et parking parfait.
Piscine magnifique !!!!eau chaude parfait.

Cons:

très déçu par le restaurant n a pas du tout correspondu a nos attente, c est vraiment dommage.(menue a 45 euros) nul!

2026-06-13 • via Nuitee
J
Josselin • solo_traveller • fr
9
Séjour apprécié
Pros:

La chambre, les service, la disponibilité du personnel

Cons:

Les plats du restaurant- quantité

2026-06-13 • via Nuitee
D
Donna • couple • gb
1
I will not go back and cut our stay short it was so bad .
Pros:

Nothing . It is not a 5* hotel.

Cons:

There is no lounge to relax & have coffee. The bar did not open until 5pm. The fixtures & fittings in the room were shocking-cheap white Formica. The snacks were left on a plate - dreadful presentation . One mars bar -£5, one bag of haribo & one bag of Maltesers . The bedding was ruched & rough . The main stairs were covered in artificial grass as was the tiny lift . The spa was not open and the hotel is run on a shoestring .

2026-06-12 • via Nuitee
M
Michael • solo_traveller • us
10
2026-06-07 • via Nuitee
A
ANGE-MARIE • couple • ch
9
2026-06-07 • via Nuitee
A
Aaron • couple • au
9
A well worth hotel stay in Lourdes.
Pros:

The staff were very helpful, Lilly is possibility the loveliest person I have ever met.
The hotel is well located, and the pool and spa are a great addition. The breakfast was great too.

2026-06-05 • via Nuitee
P
PATRÍCIA • couple • br
8
2026-06-05 • via Nuitee
M
M'hamed • solo_traveller • ma
6
2026-06-03 • via Nuitee
C
Claudia • extended_group • br
7
Funcionarios, de un modo geral, muito antipáticos. Tivemos a sorte de encontrar una funcionaria do restaurante que foi m
2026-06-01 • via Nuitee
C
Curious59550734320 • Couples
10
Outstanding hotel
Pros:

We were greeted by your front desk manager concierge Marie. She was very kind and helpful especially since she spoke to us in English.
Our room was immaculate and large. Very welcoming comfortable and elegant. Breakfast was not included but reasonably priced and delicious.

2026-05-30 • via Tripadvisor