Sunshine City Prince Hotel

Today is our first night here in sunshine prince hotel i really want to cry we will be staying upto april 5 2026
Worst hotel the room is super small and no ventillation i am perspiring in the room theres no aircon

Bad hotel bad service worst nightmare

Currently staying in this hotel at the end of a Wendy wu tour of Japan.
The hotel is in a good location and has direct bus links from airport however I would not recommend the hotel, the rooms are dreadful like sealed boxes with no ventilation.
My observations
Old in need of updating
Very small rooms, we had to move rooms as they gave us a double and the bed was against the wall, so you couldn’t access both sides of the bed.
The so called air conditioning dial in room produces no air at all so the rooms are unbearable, extremely hot and airless so you can’t sleep, I considered sleeping in the reception area. Kept telling them rooms are to hot but they didn’t do anything
The bathroom is accessed via a big step
Room so small no room for your suitcases, so don’t bring many clothes.
No bar in the hotel
No seating areas so if you have to checkout and wait for your transfer there is nowhere to wait

Horrid end to our holiday horrid hotel if your thinking of a tour and they use this hotel don’t book with them,

Location was great- connection to the mall and 24 hour convivence store Family Mart - great pricing - no jumping because it is in-house. Walking distance to the Ikebukuro Station. Service staff is very courteous and do try to do what is under their control. Room was clean and no disturbing noise. Big lobby well kept. The only problem is the room air circulation or lack of. Unfortunately the windows cannot be open to vent the room. If it wasn't for the air circulation I would have given this 5 star.

We recently stayed at this hotel for 3 nights. Overall the experience was good but the air conditioning was not our room and our floor was so hot it was very uncomfortable.
When we spoke with the desk clerk we’re advised that there was nothing could be done and was offered a fan.

We checked into three rooms for our entire family for three nights, arranged by our tour group from the U.S. The problems started immediately when my wife found two blood stains on the bedsheet in room 1418. The pillows were extremely thin, and the bathroom was equipped with only two toothbrushes. On top of that, the room was very cold and had no heating.

We called the front desk, and someone came to check the air conditioning. He confirmed that the heating was not functioning and said someone would come to fix it. However, no one came, and we had to sleep in the cold that night (January 11).

The next morning, we contacted the front desk and were told that we would be moved to another room on the 14th floor. Surprisingly, when we returned in the evening, we were given key cards for room 2419. I reminded them that we were promised a room on the 14th floor, especially since the key cards only work on a single floor.

A male manager (with glasses) told me that due to miscommunication with his staff, we could either move back to the cold room or stay on the 24th floor, separated from our family members. He was rude and disrespectful, despite knowing that we had suffered through a cold night without heating.

I have traveled to Japan many times, and this hotel—Sunshine City Prince Hotel—has the worst customer service I have ever experienced. Even the breakfast was very disappointing. I ended up taking my family to the fish market instead.

I strongly recommend that Gate1 **not** book this hotel for travelers, so they can have a better impression of Japan.
Sunshine City Prince Hotel, shame on your customer service.

Worst customer service I ever experienced in my life, they’re expecting us to double pay for the rooms and we were three hours of the check the standing after 20 hour flight and they didn’t care, it was a problem from Trip.com so please never ever use Trip.com

I stayed here with my Mother in October-and we were fully satisfied with all at this lovely hotel!.
Exellent room,Exellent breakfast,Exellent service at the reception and a very nice Family Mart Shop.
We will definately be back here again on our next trip to Tokyo!.

The room is old, but still in a good condition
The breakfast is good, and the location is great.

Connecting with sunshine city mall and it has a great variety of shops in the mall.

Walking distance to higashi Ikebukuro and Ikebukuro station.

Love the front desk and guest services staff, friendly and helpful, will stay again next time travel to Tokyo.

nice gem of a hotel

Very conveniently located as it's connected to Sunshine City Mall and less than a ten minute walk to Ikebukuro Station, and there's a Family Mart located on the first floor. The views are always spectacular. The staff are very friendly and even though the room wasn't immediately ready when using self check-in, the staff were helpful at reception and everything was sorted promptly. It's also easy to get to and from the airport with the Airport Limousine service and they have a luggage forwarding service in the lobby as well. This will always be my go-to hotel to stay in whenever I visit Tokyo.

Hotel is very well located, staffs very friendly and very helpful. We really enjoyed our stay.

Air conditioning is poor. Room is still warm even the thermostat is adjusted to cooler setting

Sunshine Prince Hotel was so nice the view was nice, staff were nice, the room was a lil small but manageable and it was a 14 min walk to the train which is not bad. I definitely would come again.

Hard bed and thin walls

very accessible

Loved it was attached to Sunshune city mall with loads of shopping, activities, and restaurants! Located close to lots of shops and a quick walk to Ikebukuro station. Room was clean and large. Loved they provided comfy pjs, toothbrush & toothpaste, shampoo, conditioner, body wash, body scrubber (towel) and clean towels and slippers daily. Would stay again.

Seemed safe, attached to huge mall, 12 minute walk to major train station, very busy lobby, lots of large groups.

Convenient

Very clean hotel in a convenient location of the city that is easy to get around.