Sunshine City Prince Hotel

Hotels
•
Prince Hotels
8.8 (193 reviews)
3-1-5 Higashi-ikebukuro, Toshima-ku, Tokyo, Tokyo-to, 170-8440 , Tokyo , JP
81-3-3988-1111

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Facilities

Meeting rooms
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Clean
Convenient Location
Good Amenities
Friendly Staff
Cons:
Poor Service Experience
Room Size Issues

Categories

Cleanliness
8.8
Many reviews mention the cleanliness of the hotel positively, though there are some mentions of room comfort being impacted by temperature control.
Service
8.8
While one review expressed severe dissatisfaction with customer service, other reviews indicate satisfactory service overall.
Location
9.3
Most reviews highlight the convenient location, especially being connected to a mall and close to public transportation.
Room Quality
8.3
Mixed comments regarding room size and temperature control; some rooms are described as tiny or needing better climate control.
Amenities
9.3
Reviews praise the various amenities offered, including access to dining options and convenience stores.
Value for Money
8.3
One review mentions the hotel as somewhat pricey for what it offers, suggesting some guests may feel underwhelmed.
Food and Beverage
8.8
Food is generally reported as good in the reviews, contributing positively to the guest experience.
Overall Experience
8.8
Overall, guests express satisfaction with their stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:46

Property Description

Discover the vibrant heart of Tokyo at Sunshine City Prince Hotel, where comfort meets convenience.

Modern Guestrooms: Experience tranquility in one of our 1,085 well-appointed guestrooms, featuring refrigerators and flat-screen televisions. Stay connected with complimentary wired internet while enjoying private bathrooms equipped with premium toiletries.

Gourmet Dining: Savor a culinary adventure at Cafe & Dining Chef’s Palett, one of our four exquisite restaurants. Indulge in a daily buffet breakfast — kids under three eat free!

Strategic Location: Nestled just minutes from popular attractions like Sunshine City Shopping Mall and Anime Tokyo Station, your adventure begins right outside our doors.

Secure your stay at Sunshine City Prince Hotel today and immerse yourself in the captivating essence of Tokyo!

Important information:

  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.8
Based on 193 reviews
Cleanliness: 8.8
Service: 8.8
Location: 9.3
Room Quality: 8.3
Amenities: 9.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
K
K4339OKmarcot • Family
2
Worst experience with customer service ever
Pros:

Worst customer service I ever experienced in my life, they’re expecting us to double pay for the rooms and we were three hours of the check the standing after 20 hour flight and they didn’t care, it was a problem from Trip.com so please never ever use Trip.com

2025-12-30 • via Tripadvisor
T
thomasbP7284II • Family • Taarnby, Taarnby Municipality, Copenhagen Region, Zealand
10
Very nice hotel!.
Pros:

I stayed here with my Mother in October-and we were fully satisfied with all at this lovely hotel!.
Exellent room,Exellent breakfast,Exellent service at the reception and a very nice Family Mart Shop.
We will definately be back here again on our next trip to Tokyo!.

2025-11-03 • via Tripadvisor
S
Sanchanko • Solo travel • Tokyo, Tokyo Prefecture, Kanto
6
Good location
Pros:

The room is old, but still in a good condition
The breakfast is good, and the location is great.

Connecting with sunshine city mall and it has a great variety of shops in the mall.

Walking distance to higashi Ikebukuro and Ikebukuro station.

2025-10-21 • via Tripadvisor
J
Jia • partner
8
Pros:

Love the front desk and guest services staff, friendly and helpful, will stay again next time travel to Tokyo.

2025-10-12 • via Nuitee
N
Nabeed • friends
8
Pros:

nice gem of a hotel

2025-10-09 • via Nuitee
J
Jennifer • partner
10
Pros:

Very conveniently located as it's connected to Sunshine City Mall and less than a ten minute walk to Ikebukuro Station, and there's a Family Mart located on the first floor. The views are always spectacular. The staff are very friendly and even though the room wasn't immediately ready when using self check-in, the staff were helpful at reception and everything was sorted promptly. It's also easy to get to and from the airport with the Airport Limousine service and they have a luggage forwarding service in the lobby as well. This will always be my go-to hotel to stay in whenever I visit Tokyo.

2025-10-08 • via Nuitee
A
Anthony
10
Pros:

Hotel is very well located, staffs very friendly and very helpful. We really enjoyed our stay.

2025-10-04 • via Nuitee
F
Fernando • family
6
Pros:

Air conditioning is poor. Room is still warm even the thermostat is adjusted to cooler setting

2025-10-04 • via Nuitee
N
Necole
10
Pros:

Sunshine Prince Hotel was so nice the view was nice, staff were nice, the room was a lil small but manageable and it was a 14 min walk to the train which is not bad. I definitely would come again.

2025-10-02 • via Nuitee
R
Richie
2
Pros:

Hard bed and thin walls

2025-10-01 • via Nuitee
S
Sherry Mae
10
Pros:

very accessible

2025-09-28 • via Nuitee
C
Christine • family
10
Pros:

Loved it was attached to Sunshune city mall with loads of shopping, activities, and restaurants! Located close to lots of shops and a quick walk to Ikebukuro station. Room was clean and large. Loved they provided comfy pjs, toothbrush & toothpaste, shampoo, conditioner, body wash, body scrubber (towel) and clean towels and slippers daily. Would stay again.

2025-09-28 • via Nuitee
R
Robert J • family
8
Pros:

Seemed safe, attached to huge mall, 12 minute walk to major train station, very busy lobby, lots of large groups.

2025-09-27 • via Nuitee
W
Wing Sze
10
Ms
Pros:

Convenient

2025-09-26 • via Nuitee
D
Domenic • partner
8
Pros:

Very clean hotel in a convenient location of the city that is easy to get around.

2025-09-23 • via Nuitee
R
Ryan
8
Pros:

Overall it was good. Airport limousine bus service is nice and easy to use to get here. Kinda pricey for what you get though

2025-09-20 • via Nuitee
D
Douglas
10
Pros:

Spacious room, great view. Also was respect for elderly say holiday and they allowed for me an early check in which was great as I was very tired travelling from Osaka.

2025-09-16 • via Nuitee
K
Keon • family
10
Pros:

Convenient location

2025-09-16 • via Nuitee
W
Wendy Hue • family
8
Pros:

Very clean and convenient, connected to a mall with lots of shoppings and eating options.

2025-09-14 • via Nuitee
N
Noel
10
Pros:

Convenient area, absolutely love this hotel

2025-09-14 • via Nuitee