Grand Prince Hotel Shin Takanawa

Hotels
•
Prince Hotels
8.6 (249 reviews)
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612 , Tokyo , JP
81-3-3442 1111

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Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Concierge service
Outdoor pool - seasonal
Elevator
ATM/banking
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness issues
Dated facilities
Language barriers with staff

Categories

Cleanliness
7.4
Guests reported cleanliness issues like dirty carpets and overall dated appearance.
Service
9.4
Generally positive comments about the staff's helpfulness, although some noted language barriers.
Location
8.9
Conveniently located near Shinagawa Station and quiet surroundings.
Room Quality
8.4
Mixed reviews, with some rooms being described as clean while others felt dated.
Amenities
9.4
Offers good amenities including club access, a 7-11, and food/bar options.
Value for Money
8.4
Perceived well for the price, though the restaurant was considered overpriced for average food.
Food and Beverage
7.9
Average feedback on food options with some complaints about pricing.
Overall Experience
9
Overall good experience with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 14:10

Property Description

Discover the elegance and comfort of Grand Prince Hotel Shin Takanawa, nestled in the vibrant heart of Tokyo.

Unmatched Amenities
Relax and recharge in our 24-hour fitness center or take a refreshing dip in the seasonal outdoor pool. With complimentary wireless internet and concierge services, your convenience is our priority.

Culinary Delights
Savor delectable Chinese cuisine at Koki-Den, one of our two on-site restaurants, or unwind with drinks at the lounge. Start your day right with our hearty buffet breakfast available daily.

Event Facilities
Planning a meeting or event? Our spacious conference area spans 25,801 square feet, catering to all your professional needs with ease and sophistication.

Immerse yourself in luxury—book your stay at Grand Prince Hotel Shin Takanawa today!

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.6
Based on 249 reviews
Cleanliness: 7.4
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 9.4
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 9
N
Nicole
10
Pros:

Beautiful place and spacious room

2025-10-12 • via Nuitee
T
Takuya
10
Pros:

Nice

2025-10-11 • via Nuitee
K
Ken • family
10
Pros:

We got Club access, and that was great for breakfast (and drinks in the afternoon/evening). Loved this hotel for our first visit to Japan. Easy access to the Shinagawa Station, beautiful Japanese garden, and even a 7-11 downstairs. The hotel staff were all so nice!

2025-10-11 • via Nuitee
R
Rashida • partner
2
Pros:

This hotel is dirty, It’s a shame because the exterior is beautiful and it’s close to the train station. The carpet was dirty and the room look dated but even that is ok. I had to give it a 1 star because a roach crawled out of the drain as I was taking a shower. It was huge and disgusting!!! Japan in general is such a clean country so I was really taken back by this.

2025-10-11 • via Nuitee
S
Sergio
10
Pros:

Great experience

2025-10-11 • via Nuitee
V
VENUS
10
Pros:

Clean big rooms the staff very helpful

2025-10-10 • via Nuitee
A
Ashley • friends
4
Pros:

Room was clean with a lovely view from the 10th floor.
The pool was closed seasonally, the sauna cost extra, and guests with tattoos weren’t allowed in. The restaurant near the checkout area was overpriced for pretty average food. The “gym” is two treadmills.

2025-10-08 • via Nuitee
D
Dana
6
Pros:

The smell of the first room reeked of bad cologne or perfume. Staff was nice enough to move us quickly. The room was very dated and carpets not that clean. Would expect more from a Prince hotel product. Key thing to note is that this hotel is at the top of a hill, something to consider when traveling with children or elders. Close to the Shinagawa train station but all uphill

2025-10-07 • via Nuitee
J
Justin
8
Pros:

rooms are old comparing to near by prince hotels

2025-10-06 • via Nuitee
E
Eric
10
Pros:

Walls was dirty but hotel clean.

2025-10-06 • via Nuitee
H
Hamsa Shijas • friends
10
Pros:

My favorite hotel in Shinagawa

2025-10-06 • via Nuitee
J
Julia
10
Pros:

Great location. Easy access to the Shenagawa Station.
Hotel was very comfortable and well maintained. Staff was polite and helpful

2025-10-06 • via Nuitee
J
Jean
10
Pros:

The hotel was really nice and clean and had lots of food and bar options. Would recommend the hotel but Shinagawa is a little out of the way for what we wanted to do. The train station is only a short walk away however

2025-10-05 • via Nuitee
G
Gina • friends
10
Pros:

Great service provided by hotel staff, big, clean rooms and convenience store right downstairs. Overall a great experience!

2025-10-03 • via Nuitee
G
Gregory
10
Pros:

Wonderful hotel with very attentive staff. This is my default hotel when in Shinagawa

2025-10-03 • via Nuitee
J
John • family
10
Pros:

Great

2025-10-02 • via Nuitee
D
Duc • family
10
Pros:

Very nice clean and friendly staff. Mosquitos.

2025-10-02 • via Nuitee
C
ChaoHua • friends
4
Pros:

This so-called five-star hotel is far from meeting the standard it claims. When we arrived and when we checked out, there wasn’t even a doorman or concierge at the entrance. We were traveling with three large suitcases and a companion who is nearly seven months pregnant, yet no staff member offered any assistance. Even when we asked for help, the attitude we received was reluctant and unwelcoming.

For a hotel that accommodates so many international guests, the staff’s lack of English is unacceptable. On two occasions, I encountered employees who did not speak a word of English, and my requests had to be passed on to others. But even the staff they handed me over to struggled to communicate.

As for the room, the facilities were old and outdated, nothing like what you would expect from a real five-star hotel. Overall, this experience was extremely disappointing and nowhere near the level of other five-star hotels I have stayed at.

2025-10-01 • via Nuitee
I
Irene • family
10
Pros:

We chose this hotel because location is quiet and near train station. The lobby is expansive! There's a 7 eleven in the basement!! Bedroom size is adequate meaning, western standard, not cramp! Housekeeping daily, white, white, crisp sheets, fluffy towels and night gowns so comfy to wear!

2025-09-30 • via Nuitee
E
Einav • family
8
Pros:

The staff is very nice and really trying to help but doesn’t know English at all..
The property is very nice, the lobby is nice and big and comfortable and the Japanese garden is amazing.
One very big problem was the beds, so uncomfortable!!! Couldn’t sleep at night and woke up with a back pain. Very extra hard mattress.

2025-09-28 • via Nuitee