Four Seasons Hotel Montreal

Luxury, service, spa

C’est un vrai 5 étoiles surtout si vous prenez des suites

Great restaurant and hotel. Very modern and cool. Professional staff.

The staff are well trained and helpful. Bed was extremely comfortable. Gym well equipped and the hotel is in a great location

The hotel staff is doing a very good job, particularly the concierge team. The check-in and check-out experience was excellent, as was the communication prior to our arrival. Our preferences were recognized and remembered, and from a service perspective, we experienced the personalized attention expected from a luxury brand.

Unfortunately, the property itself is a completely different story and was very disappointing.

The rooms feel extremely basic and empty, closer in appearance and finishing to a 2–3-star European hotel than to a property carrying a luxury brand name. There is little more than painted walls, beds and a small counter. They did not even invest in a proper full headboard or sufficient detailing that could have added some sense of warmth and luxury.

The bathrooms follow the same approach, with basic sanitary ware, inexpensive-looking materials and poor-quality finishing. The public areas were equally surprising. Even the elevators have very cheap-looking ceramic tiles, poorly executed grout and simply painted walls, creating an atmosphere more reminiscent of a basic public building than a luxury hotel.

It appears that the property underwent a retrofit where costs were cut at almost every possible corner. Even within those limitations, the design is very hit-and-miss and lacks the refinement, materials and attention to detail expected at this level.

This creates a significant disconnect: we received the signature service, but without the visual experience, quality or feeling of luxury that should accompany it.

The staff deserves recognition for delivering such good service despite a physical product that simply does not match the positioning or expectations of the brand. Overall, very disappointing.

We were surprised that the four seasons hotel is of such poor quality.

Mooie kamer, goed ontbijt.
Behulpzaam en vriendelijk personeel.
Goede ligging.

Beautiful place to stay

The hotel is run superbly by the staff from check-in to the Concierge Dimitri, Henry, Veronica to servers Rosalie, Evelyn, Emma, Melanie, Stefan, & Aisha at Marcus and Marcus lounge. Drinks and eats unbelievable. The rooms are perfection. Location fantastic. we will return!l, sad to leave.

酒店设施服务一流。

Great hotel. Expensive but worth it.

Our stay at the Four Season in Montreal was our first Four Seasons experience. I will say it did not disappoint. The staff (from the front desk to the doormen) were incredibly friendly, they remembered our names and who we were. We are a family of 6 and they treated us warmly the entire time.

It was our son's birthday and they had a special treat for him waiting in the room.

The rooms were incredibly clean and comfortable. We would not have known anyone else was staying there while in our rooms, it was so quiet. The pool was very clean and perfect temperature. They had a sauna and steam room as well. Along with a very clean gym.

The location was pretty good. Easy access to the metro. Walkable to fancy shops and food.

We would love to be able to return. The brand is definitely not a usual stay for us budget wise. But the value was definitely there. We now know why people are willing to spend that much money on a hotel. None of us wanted to leave.