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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Room service
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Terrace
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Family rooms
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Garden
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Breakfast in the room
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Games room
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Spa/wellness center
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Currency exchange
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Solarium
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Allergy-free room
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Luxurious 5-Star Oasis in Bacalar
Exquisite Amenities: Casa Chukum boasts an outdoor swimming pool, lush garden, shared lounge, and a charming terrace, offering guests a serene retreat in Bacalar.
Upscale Comfort: Each room is elegantly designed with a desk, flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even feature a balcony for a picturesque view.
Convenience at Your Fingertips: With a 24-hour front desk, concierge service, free WiFi, and safety deposit boxes in all units, Casa Chukum ensures a seamless and secure stay for all guests.
Experience luxury and relaxation at Casa Chukum - Book your stay now for an unforgettable getaway in Bacalar!
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for MXN 100 per person per night when using an existing bed.
Children from 13 years old to 16 years old stay for MXN 150 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Excelente atención del personal muy amables y atentos a todas las necesidades!
Muy buena ubicación cercana al centro y a la laguna
Habitaciones con lo necesario y cómodas
Servicio de bebidas y alimentos muy limitado y en horarios cortos
We loved every minute of our stay. The hotel is super clean and perfectly located close to everything.
Communication was excellent, and the owner was incredibly helpful—she even gave us a ride! On top of that, she arranged a fantastic catamaran trip with a captain for us, which was a highlight of our vacation.
We highly recommend this wonderful hotel !!
Alles bestens
Emplacement parfait. A 2 pas de la lagune. Le personnel est agréable et arrangeant, la patronne nous a même ramené à la station ADO.
Le service d’excursion était top.
Et le petit cadeau de fin qui fait plaisir.
Rien à signaler…
Schönes kleines Hotel mit eigenem Pool. Sehr hilfsbereites freundliches Personal. Gute Tipps für Ausflüge und Abendessen.
Nichts
Die Terrasse und das Personal
Der schöne Garten
Der Pool wurde nie richtig gereinigt und war daher unbrauchbar
Das laute Geplätschere des Wasserfalls nervt
Hunde und Katzen die auf dem Tisch rumlaufen
Im Spiegel sieht man nichts da kein Licht
La tranquilidad para descansar
Que no incluye el desayuno
Hermosa la anfitriona divino el personal y gracias por toda la ayuda, aun nos falta 1 dia
All the staff make up feel like home.
Perfect place : calm, nice, super design and wonderful staff! The Best hotel from all the points of view !
Silencio, patio interior, Front desk amable y útil en dar info para tours traslados y restaurantes. Habitación cómoda con aire acondicionado.
La piscina recibe sombra todo el día. Tal vez si cortaran un poco de follaje de los árboles podría mejorar… y tal vez una bomba o algo que oxigene y limpie un poco más la piscina. Usamos la alberca de Casa México finalmente.
Super well located hotel with a lovely pool and comfy bed. The staff were very friendly and helpful.
The room was a bit dingy (no window in the bathroom) and the aircon needed replacing as it was old and too noisy to sleep with.
La disponibilité et la serviabilité du personnel
Emplacement central
Décoration originale
Vriendelijke en behulpzame mensen
localisation
personnel
style de l’hôtel
eau fraîche à disposition
chambre un peu humide
Personeel was heel vriendelijk en behulpzaam. We waren veel te vroeg ter plaatse maar we mochten al wel onze koffers bij hun achterlaten, zodat wij niet onze koffers in de auto hoefden te laten tijden een boottour
Het water in het zwembad was niet echt helder maar het was niet smerig.
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