Casa Chukum - Hotel Boutique

Hotels
9.4 (1069 reviews)
Avenida 3 esquina con calle 28 , Bacalar , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noisy surroundings

Categories

Cleanliness
8.48
The cleanliness was criticized for not being up to standard, particularly with regard to the bed and stains.
Service
9.99
Positive mentions of friendly and accommodating staff.
Location
9.99
Convenient location near restaurants and attractions as noted positively in several reviews.
Room Quality
8.94
Mixed sentiments with some rooms not being clean and an uncomfortable experience reported.
Amenities
9.47
Basic amenities were available, though some expected ones were missing according to reviews.
Value for Money
8.93
Concerns about the value for money based on the cleanliness and issues reported.
Food and Beverage
9.48
Breakfast was satisfactory, but not exceptional; however, some negative aspects were mentioned.
Overall Experience
9.95
Many guests enjoyed their stay despite some issues; still had a generally positive view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:22

Property Description

Luxurious 5-Star Oasis in Bacalar

Exquisite Amenities: Casa Chukum boasts an outdoor swimming pool, lush garden, shared lounge, and a charming terrace, offering guests a serene retreat in Bacalar.

Upscale Comfort: Each room is elegantly designed with a desk, flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even feature a balcony for a picturesque view.

Convenience at Your Fingertips: With a 24-hour front desk, concierge service, free WiFi, and safety deposit boxes in all units, Casa Chukum ensures a seamless and secure stay for all guests.

Experience luxury and relaxation at Casa Chukum - Book your stay now for an unforgettable getaway in Bacalar!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for MXN 100 per person per night when using an existing bed.
    Children from 13 years old to 16 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1069 reviews
Cleanliness: 8.48
Service: 9.99
Location: 9.99
Room Quality: 8.94
Amenities: 9.47
Value for Money: 8.93
Food and Beverage: 9.48
Overall Experience: 9.95
D
Dario • solo_traveller • it
8
Un po' caro ma consigliato
Pros:

Hotel curato nei dettagli con piscina giardino e zona colazione molto bella. Letti comodi. Servizio molto attento.

Cons:

Camere piccole. Prezzo elevato. Acqua calda doccia non costante.

2026-04-17 • via Nuitee
J
Jesus • extended_group • ch
10
Muy muy agradable .
Pros:

La acogida, nos sentimos como invitados , Erick y Samantha harán lo imposible para facilitar su estancia.

Cons:

Prácticamente nada , todo correcto .

2026-04-16 • via Nuitee
F
Fabienne • solo_traveller • fr
10
Pros:

Extraordinaire. Hôtel plein de charme avec une décoration originale. Chambre spacieuse, propre, super équipée. Belle piscine. Enfin bref, tout y est. Aucun regret sauf peut-être de ne pas avoir prolonger un peu plus mon séjour 😁

Cons:

Rien a dire, tout a été parfait avec en prime la petite photo de famille a nôtre départ 👌

2026-04-15 • via Nuitee
C
Celeste • family_with_children • ar
10
2026-04-13 • via Nuitee
Žan • couple • si
10
Perfect!
Pros:

We liked everything, especially staff is extremly friendly! Good breakfast, good location, clean. Will deffo book again if we come to Bacalar!

Cons:

/

2026-04-06 • via Nuitee
B
BG_SG • solo_traveller • ch
9
Hotel im Zentrum von Bacalar
Pros:

Sehr nettes, motiviertes Personal und perfekte Lage. Sauberer Pool, schöne Dachterrasse und grüner Innenhof. Hotel bietet auch Bootsausflüge an. 2 liebe Hauskätzchen und ab und zu nette Hunde der Besitzerfamilie sind ebenfalls eine Bereicherung. Frühstück gibt's gegen separate Bezahlung und in der Nähe viele weitere Optionen. Lage fussläufig zu Hauptplatz und Lagune, auch nachts. Die selben Besitzer haben auch noch ein neues Hostel (México Lindo) für Reisende mit tieferem Budget.

Cons:

Fotos vom Bootsausflug wurden versprochen, sind aber auch eine Woche später nicht eingetroffen.

2026-04-06 • via Nuitee
K
Kim • couple • de
9
Pros:

Man fühlt sich direkt wie zu Hause. Es ist ein wirklich tolles Hotel mit noch tolleren Leuten! Wir haben bei Ankunft direkt die Segeltour auf der Lagune gemacht - danke Leo es war toll!
Wir wurden sogar zur ADO Busstation gefahren.

Cons:

Der Wasserdruck ist leider nicht so gut

2026-04-05 • via Nuitee
R
Rachele • family_with_children • be
8
Pros:

Lo staff sono tutti gentilissimi, vi consiglio anche l’escursione in barca con Leo ed Héctor

Cons:

Manca il phone per i capelli che quando piove aiuta sempre

2026-04-04 • via Nuitee
Y
Yannik • couple • de
10
Pros:

Extraordinary amazing staff, super friendly and helpful with everything including giving recommendations, inviting us to the other hostel for pizza night and taking time to tell us more about Bacalar and its amazing history
Beautiful garden, nice rooftop with beautiful view on the lagune
Room is been cleaned every day and totally enough

Cons:

The optional breakfast has a bit small portions

2026-04-01 • via Nuitee
J
Jorn • solo_traveller • nl
10
Excellent
Pros:

Colorful hotel, perfect location. Clean room, friendly and helpful staff.

2026-03-31 • via Nuitee
E
Elisa • couple • de
10
Enjoyable!
Pros:

Very warm welcome from the staff; facilities exceeded expectations (especially after we figured out how to properly close the sliding door to the balcony - no more noise afterwards!). The pool is in a super lovely, lush garden. Quirky artworks all around.

2026-03-31 • via Nuitee
M
Michael • couple • it
10
2026-03-29 • via Nuitee
C
CLAUDE • couple • ca
10
Souvenir inoubliable
Pros:

Tout simplement tout tout tout
Je suis d habitude très négative mais cette place là est tout simplement spectaculaire
Même le staff WOW

Cons:

Rien

2026-03-29 • via Nuitee
P
Paul • family_with_children • gb
10
Really enjoyed and such lovely owners
Pros:

The customer service was excellent. Lovely atmosphere and made to feel very welcome. Very good value for money.

Cons:

It was all good

2026-03-29 • via Nuitee
C
cristiano klug • solo_traveller • br
10
Execelente hotel
Pros:

Agradeço a todos da Casa Chukum, me senti em minha própria.casa!!! Todos muito prestativos, ajudam nas indicações de passeios e na cidade. Café da manhã muito bom . Agradeço ao Paulo pelas dicas de Bacalar!!

2026-03-28 • via Nuitee
C
cristiano klug • solo_traveller • br
10
Pros:

Agradeço a todos da Casa Chukum, me senti em minha própria.casa!!! Todos muito prestativos, ajudam nas indicações de passeios e na cidade. Café da manhã muito bom . Agradeço ao Paulo pelas dicas de Bacalar!!

2026-03-28 • via Nuitee
M
monica • extended_group • ca
10
The rooms were good and location made everything even better
Pros:

Location was fantastic…close to everything we needed

Cons:

The door lock …using a code every time I entered

2026-03-27 • via Nuitee
T
THIERRY • family_with_children • fr
10
Bacalar est magnifique ainsi que l’hotel
Pros:

Hôtel très bien Debby est une hôtesse particulièrement gentille. Le personnel est très bien

2026-03-23 • via Nuitee
E
Elifnaz • couple • nl
9
2026-03-22 • via Nuitee
S
susan • solo_traveller • us
9
Truly a great place to stay!
Pros:

The staff were truly wonderful,both welcoming and helpful

Cons:

There were a few mosquitoes biting me!

2026-03-21 • via Nuitee