Hotel Italia Cuenca - Tranvía Centro y Aeropuerto

Hotels
•
Independent
8.4 (14 reviews)
AV. HUAYNA CAPAC, AV. ESPAÑA, Cuenca, CUENCA , Cuenca , EC
593-968838441

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Gift shops or newsstand
Shopping on site
Television in common areas
See all facilities

Review Highlights

Pros:
Helpful and nice staff
Bilingual staff
Assistance with bags

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 14:19

Property Description

Convenient Amenities and Services

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. Additional amenities at this hotel include a television in a common area and a reception hall.

Dining and Socializing

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Comfortable Accommodation and Location

Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. The hotel is in the heart of Cuenca, within a 5-minute drive of major attractions. Book your stay at Hotel Italia now for a delightful experience in Cuenca!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUE

Property Policies

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.4
Based on 14 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
S
Sidney
10
Pros:

The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags.

2025-02-22 • via Nuitee
W
William
10
Pros:

It’s on a traffic circle so there is some traffic noise; but it dies down at night.

2025-01-26 • via Nuitee
T
Tooru
10
スタッフの対応はとてもフレンドリーで気持ちよかった。
Pros:

チェックイン当日時間前の朝８時に着いて荷物のみをフロントに預けようと思って尋ねたとろろ部屋の用意が出来ているので追加料金無しで部屋に入れてくれた。チェックアウトも１２時が決まりでしたがバスの都合で午後７時頃迄部屋にいれるか尋ねたとろろ追加料金無しでOKとのことでした。フロントの男性も女性も常に笑顔で接してくれて気持ち良かったです。朝食も美味しいく品数も沢山というわけではありませんが十分な量と味でした。部屋のバスタブは私の使い方がわからなかったかもしれませんが下側の水栓からお湯が出なくてシャワーから湯槽にお湯を張りました。部屋は清潔に保たれて良かったですが、スリッパが無かったので次回はスリッパを持参する予定です。クエンカの街はキレイでゴミも少なく世界遺産に登録されているように中世のスペイン風の建物が残っている街でした。

2024-09-01 • via Nuitee
M
MARLON
8
Muy buena
Pros:

Muy buena

2024-07-18 • via Nuitee
R
Romel • friends
6
Pros:

El hotel es viejo, y al estar cerca del terminal terrestre lo hace ruidoso. Las ventanas no cierran bien y entra frío. No me gustó en general. Relación precio y comodidad le daría 2,5 estrellas.
Espero mejoren sus instalaciones.

2024-06-17 • via Nuitee
M
Monica
6
Pros:

Mejorar la calidad del desayuno

2024-02-07 • via Nuitee
L
lucia • family_with_children
8
Pros:

Está un poco deteriorada pero el servicio es muy bueno

2023-05-30 • via Nuitee
M
Michael • partner
8
Pros:

Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk.
I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.

2020-01-07 • via Nuitee
V
Verified traveler • family_with_children
4
Pros:

Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.

2019-12-12 • via Nuitee
J
JOSE LUIS
6
Pros:

Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa

2019-12-10 • via Nuitee
W
Werner
10
Pros:

Reception super friendly and went out of their way to help us out and get us to the Airport in view of the strikes etc. muchas muchas Gracias. Nota 10!

2019-10-12 • via Nuitee
V
Verified traveler • self
10
Pros:

Exellent location, and great staff and service! Thumps up for Hotel Italia!

2019-05-03 • via Nuitee
M
Michael
8
Very helpful and friendly staff
Pros:

The good thing about this hotel is the friendly staff, which try to help you in any way.
The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.

2019-03-31 • via Nuitee
R
RonB • self
10
Pros:

Very Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline).
Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.

2019-03-27 • via Nuitee