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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Parking garage
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Wheelchair accessible
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Prime Location
Situated directly across from Adelaide Convention Centre and The Parliament of South Australia, Grosvenor Hotel Adelaide offers a historic stay with air-conditioned rooms and satellite TV.
Convenient Accessibility
Just a short 10-minute stroll to Adelaide's city centre and Adelaide Oval, and a mere 2 minutes away from Adelaide Casino, our hotel provides easy access to key attractions. Explore further with Adelaide Zoo only a 20-minute walk from the property.
Modern Comforts
Experience modern furnishings in all our rooms, complete with a work desk and tea/coffee facilities. Stay connected with complimentary in-room WiFi and enjoy seamless connectivity throughout the property.
Book your stay at Grosvenor Hotel Adelaide for a blend of historic charm and contemporary convenience.
Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Needs modernization.
Staff was great, the room was lovely & clean….i had the best sleep before and after a 6 day trek in the Clare Valley..perfect position in town for restaurants etc….next door to the Strathmoor was perfect.
It was a shame the lifts were out, but the staff were amazing bringing our luggage up straight away & when we were leaving
Well located
Staff very friendly and helpful
Bed comfortable
Room clean
Lift not operating
Need to climb 70stairs
Found out too late to move to alternative hotel as our pick up for tours were from hotel very early in morning
There was no compensation for the lack of lift
The hotel’s location was very convenient for attending events at the Adelaide Convention Centre.
• The housekeeping staff member I interacted with was polite and pleasant.
• The iron and ironing board were useful and appreciated during a conference stay.
• The television was a good size and worked well.
• I particularly enjoyed the heritage character and décor of the hotel.
• The courtesy phone call prior to arrival advising that the lifts were out of service was thoughtful and appreciated.
• The room was quiet, the bed was comfortable, and the sheets were clean.
1. During check-in, my driver’s licence and bank card were taken out of my sight. As these are important identification and financial documents, I found this uncomfortable. I would have preferred both items to remain visible while being processed. In addition, when the bond pre-authorisation was unsuccessful, I was advised that a charge would instead be made to my card. I felt I needed to intervene and request that no transaction be processed until I had the opportunity to move funds and confirm the arrangement.
2. The bathroom layout was awkward. The shower head directed water outside the shower area, resulting in water collecting on the bathroom floor. The unusual shower door arrangement appeared to be an attempt to manage this issue but was not fully effective. The towel rail placement above the toilet cistern was also impractical.
3. Because of the water on the floor, I needed to use extra towels during my stay. After the first night’s housekeeping service, replacement towels were not provided. This was rectified on the second night.
4. The air-conditioning controls were not intuitive. The room allowed fan speed adjustment only, with no apparent temperature control. I had to contact reception to understand how the system operated.
5. One of the wall power outlets would not accommodate the iron plug. The outlets at the desk worked correctly.
6. The fixed anti-theft coat hangers in the wardrobe were inconvenient and made it difficult to organise clothing normally. Standard removable hangers would provide a more practical guest experience.
7. The wifi landing page seemed to want to collect my information rather than facilitate my internet usage.
Amazing customer service
Nothing
Breakfast was a little ordinary and not much fresh fruit
Having to climb so many steps because the lift was broken
The twin room we had was a really large size and the shower was also really large which was great
The grand chancellor was really good as Grosvenor transferred us because they couldn't get lift working for 2 weeks seems bit poor in today's circumstances
Location and staff
No lift
The location was incredibly good for the price
The place was extremely dated. It hasn’t seen a renovation, improvement or a fresh coat of paint since it opened. It lacked basic things which are common place now days. There was no Air conditioning for the room, the fan I had no idea if it even worked or did anything besides make a loud noise. The windows had a cheap frosted plastic over it and didn’t open. The lift was broken and reading one review it was apparently broken for 6 months. I found a cockroach in my room one morning and part of the roof was falling off.
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