DoubleTree by Hilton Ottawa Downtown

Hotels
•
Doubletree by Hilton
8.2 (1559 reviews)
33 Nicholas Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Nice breakfast
Cons:
High parking cost
Cleanliness issues
Noise from other guests

Categories

Cleanliness
7.78
Issues mentioned with cleanliness such as dust balls and dirty areas in common spaces.
Service
9.25
Staff received positive remarks for kindness and helpfulness.
Location
9.29
Multiple reviews praised the perfect location for access to downtown and attractions.
Room Quality
7.74
Mixed reviews on room size and comfort, some mentioned issues with noise.
Amenities
7.77
Some amenities were noted as lacking or needing improvements, like the gym.
Value for Money
7.23
Complaints about high parking costs indicate concerns about value.
Food and Beverage
8.28
Breakfast received positive feedback, but restaurant options were seen as limited.
Overall Experience
8.25
Generally positive experiences with notable highlights like location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:22

Property Description

Modern Comfort in Downtown Ottawa

Convenient Location: Situated in downtown Ottawa, Novotel Ottawa is a mere 5-minute walk from the trendy Byward Market district, offering guests easy access to local attractions.

Dining Experience: Indulge in a culinary journey at the on-site Albion Rooms restaurant, known for its locally sourced ingredients and innovative menu. Sip on craft beers, wines, and cocktails at the well-stocked bar.

Relaxation and Fitness: Unwind in the indoor pool and hot tub or stay active at the 24-hour fitness centre. The hotel also provides complimentary work stations in the lobby for guests' convenience.

Book your stay at Novotel Ottawa now to experience modern amenities and exceptional service in the heart of the city.

Important information:

Breakfast-inclusive rates include breakfast for adults and up to 2 children aged 0–5 years.

Parking is owned by a third party company. The entrance is on Daly Avenue. Availability is first come, first served. Limited oversize vehicle (max 6'6") parking available.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1559 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
K
Kirsty • solo_traveller • ca
7
2026-04-15 • via Nuitee
I
Isabelle • solo_traveller • ca
8
Pros:

Location

Cons:

High fee for dog. $35 would be acceptable

2026-04-15 • via Nuitee
V
Vanessa • solo_traveller • br
9
2026-04-14 • via Nuitee
S
Severine • solo_traveller • fr
10
2026-04-13 • via Nuitee
F
Felipe • family_with_children • ca
10
2026-04-10 • via Nuitee
G
Glenda • couple • ca
8
2026-04-09 • via Nuitee
W
Wieslaw Jan • couple • ca
9
2026-04-06 • via Nuitee
A
Alexandra • family_with_children • ca
8
Superbe emplacement pour un séjour shopping et culturel
Pros:

L'emplacement est excellent pour une journée shopping et un souper dans le Byward market. Stationnement facilement accessible. Hôtel à distance de marche de plusieurs musées.

Cons:

Aucune surveillance à la piscine, impossible d'y passer un bon moment, car les règles de non sauts et autres n'étaient pas respectées.

2026-04-06 • via Nuitee
K
Kate • family_with_children • ca
8
2026-04-05 • via Nuitee
R
Rebecca • extended_group • gb
10
2026-04-05 • via Nuitee
P
Pennino • extended_group • ca
8
Excellent location and nice clean rooms. Too bad the lobby was under construction during our stay.
Pros:

Location

Cons:

Work being done in the lobby that we weren’t notified about.

2026-03-25 • via Nuitee
N
Nathalie • family_with_children • ca
8
Presque parfait
Pros:

Les biscuits chauds

Cons:

Les rénovations en cours qui seront très apprécié une fois terminés.

2026-03-21 • via Nuitee
S
shelly ann • extended_group • ca
9
Great stay
Pros:

Clean rooms,,great ambiance from staff.

Cons:

Room was a bit small

2026-03-12 • via Nuitee
J
Janine • couple • ca
8
2026-03-10 • via Nuitee
F
Frederic • family_with_children • ca
9
2026-03-06 • via Nuitee
C
Caroline • family_with_children • ca
10
2026-03-06 • via Nuitee
J
jean-francois • extended_group • ca
10
Pros:

Très bien situé, pleins d'activités a pieds de l'hôtel
Le personnel est juste parfait, du restaurant a la réception

Cons:

J'aurais dû rester plus longtemps

2026-03-02 • via Nuitee
M
MichaelB909 • Couples
10
Nice rooms,great location.
Pros:

Nice rooms in a great location. Close to Byward Market and Rideau Center. Lots of different restaurants in the area, easy walking. Staff was very helpful with requests and cab arrangements. Doubletree was an upgrade from the Novotel it used to be. Ottawa Transit changed their routes so there’s no good direct route from the airport anymore, but the cab was not expensive.

2026-02-18 • via Tripadvisor
P
Péan • extended_group • ca
9
2026-02-10 • via Nuitee
A
Andreia • solo_traveller • ca
8
2026-02-09 • via Nuitee