Facilities

Free breakfast
Free beach club nearby
Free WiFi
Terrace
Garden
Continental breakfast
Designated smoking area
Street parking
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Nice private jacuzzi
Cons:
Cleanliness issues
Property closure without notice

Categories

Cleanliness
8.11
The room had many spider webs around, indicating a lack of attention to detail.
Service
9.58
Staff was friendly, providing good service despite the issues faced.
Location
9.12
The location was good with nice views but there were concerns about the property being closed.
Room Quality
8.57
Room quality was affected by cleanliness issues.
Amenities
9.6
Private jacuzzi was nice and added value to the stay.
Value for Money
9.06
Overall experience was decent but the property closure impacted perceived value.
Food and Beverage
9.81
Not mentioned, assumed to be standard quality for this hotel tier.
Overall Experience
9.78
Despite some issues, the overall experience was positive with good staff and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:49

Property Description

Discover a slice of paradise at Orchid House Tulum Jungle, where luxury meets nature in the heart of Tulum.

Unwind in Serenity
Relax on our private beach or indulge in our hot tub, surrounded by stunning landscapes. Explore the area with our bicycle rentals and bask in the tranquility of our dedicated picnic area.

Gourmet Delights
Savor exquisite meals at our onsite restaurant or enjoy room service during limited hours. Wrap up your day with refreshing drinks at our beach bar or poolside bar while enjoying the warm sunset.

Comfort & Connectivity
Stay connected with complimentary Wi-Fi in all rooms, featuring rainfall showers, ceiling fans, and safes for your convenience. Plus, enjoy the ease of our 24-hour airport shuttle service for your travel needs.

Elevate your Tulum experience—book your stay at Orchid House Tulum Jungle today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 89 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 9.6
Value for Money: 9.06
Food and Beverage: 9.81
Overall Experience: 9.78
M
Marienny • partner
8
Pros:

They are very attentive and friendly. The facilities were a little wonky, the shower water would get stuck on one setting hot or cold. The room had many spider webs around. The private jacuzzi was nice and so were the views. Overall 8/10

2025-08-31 • via Nuitee
V
Venus • family
2
Pros:

Property did not let us know it was closed took us to a sister property wasn’t to my liking also was no one else at the property but workers. Which made us nervous. So we ended up booking another property. Staff was friendly though

2025-08-26 • via Nuitee
J
Jarred • partner
10
Pros:

Poolside bar and restaurant. Plunge pools drained each day. Continental breakfast was delicious and many more options to purchase if wanted more. Shower and jungle view of full wall of windows made this have a nice luxury feel. Beautiful boutique hotel. Very odd almost hidden entrance. Took a moment to find find.

2025-06-11 • via Nuitee
D
Daniela
10
Pros:

Loved my stay here and can’t wait to go back. Miss the kitties !

2025-06-09 • via Nuitee
T
Terrance • partner
10
Pros:

The entire stay was amazing and the staff onsite was amazing and attentive! It’s a really beautiful atmosphere and hotel. I will definitely go back agin!

2025-05-30 • via Nuitee
R
Romuald • partner
10
Pros:

Omg, this place has my heart and I’ll return again. 1000/10 thank you so much for being nice and professional during our stay ♥️♥️♥️

2025-05-17 • via Nuitee
M
Mary
10
Pros:

Such an amazing place to relax and enjoy the nature . Exactly what I needed .

2025-05-16 • via Nuitee
K
Kerry
10
Pros:

I loved my stay! Everyone is wonderful!

2025-05-08 • via Nuitee
C
Cindy • partner
10
Pros:

We love that Tulum is a jungle. Trees, vines and plants embrace this property offering tranquility. They have a sister hotel at the beach and we used it one day with no minimum spend. We rented bikes directly from the front desk for $16 each one day. The food in the restaurant was pretty good. Frank was very friendly and welcoming at the front and Jose, our pool bartender, made great drinks and was so fun to talk to and help us with our Spanish. The hotel is a 3 mile bike ride to the beach. However, we chose it because we spent our time in Aldea Zama. It’s a short walk to a market, 7-11, coffee shops and restaurants.

2025-05-04 • via Nuitee
N
Nazim • partner
10
Pros:

Hidden gem in the jungle. For couples who value privacy, excellent service, GREAT FOOD, and a relaxing vacation...Orchid House is the place to go! We enjoyed our long weekend trip in a beautiful spacious room with privacy and the relaxation we needed. The food is freshly prepared and sooo incredibly good. The bar and drinks were the best around. The staff is very friendly and accommodating. We can't wait to go back. Thank you!!

2025-05-04 • via Nuitee
C
Carolyn • partner
10
Pros:

We chose the garden suite. Unfortunately we were not able to use the separate outdoor tub but would havebif we had time. We are dinner at the "Nest". It is located at the rooftop of the hotel. Great food and service. The place was amazing. You felt like you were in the jungle but not really. The plants and natural materials made it so pretty.

2025-05-02 • via Nuitee
C
Creishawn • friends
10
Pros:

Staff was very friendly and all around great. They are very accommodating for whatever you need. Not far from anything around the city.

2025-04-22 • via Nuitee
N
Neil • partner
10
Pros:

Room was clean and very well maintained! Very quiet and peaceful area that was nice to enjoy some time at the hotel as part of our trips. We loved our room that had an amazing shower and then an outdoor bath to relax and listen to the jungle. The staff are extremely nice and go over and above to help you out. Don't skip on this one!

2025-04-17 • via Nuitee
J
Jedediah • partner
8
Pros:

Good

2025-04-17 • via Nuitee
I
Irina • partner
10
Pros:

Tulum is beautiful, but it is limited in transportation options. There are only rental cars, bikes, or motorcycles available.

2025-04-09 • via Nuitee
M
Michelle • family_with_children
6
Pros:

The pictures were misleading, it seems like it’s been lacking in maintenance for some time. I wish the rooms had a better smell, felt damp at night. The sheets had some stains on them. The hotel is in a safe area, but it is also lacking in curb appeal. Definitely felt far from everything and left one night early to go to a hotel on the beach. The only plus was the food which was excellent.

2025-03-27 • via Nuitee
R
RICHARD
10
Pros:

Excellent service

2025-03-22 • via Nuitee
J
Jessica
6
It’s fine
Pros:

The bar staff were super friendly. The breakfast was delicious. The number of added charges are ridiculous, and the front desk staff was super slow.

2025-02-25 • via Nuitee
J
Jessica
10
Incredible place! Must Stay!
Pros:

BEST STAFF BEST HOTEL! i will be back! Most incredible experience i have ever had. it is a MUST stay.

2025-02-21 • via Nuitee
D
Daniela
10
Pros:

So far I love this hotel.
I am so glad I found it. Everyone is very helpful and the property is very nice.

2025-02-14 • via Nuitee