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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Squash
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Pet bowls
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Steam room
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Beauty Services
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Personal trainer
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Garage
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Swimming nearby
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Electric bicycle charging station
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in the indoor pool, hot tub, and private balconies offered at this Victoria hotel. Relax with free WiFi and flat-screen cable TV in every room, along with cozy bathrobes and complimentary toiletries in the private bathrooms.
Convenient Location
Just a 3-minute walk from the ferry terminals, Hotel Grand Pacific is perfectly situated for easy travel. Explore Beacon Hill Park a short 5-minute walk away, or visit the iconic BC Parliament Buildings a mere 120 meters from the hotel.
Dining Excellence
Satisfy your taste buds at The FATHOM Restaurant & Terrace, The FATHOM Lounge, and The Courtyard Café. With a fitness centre on-site, this hotel has everything you need for a memorable stay.
Book now for an unforgettable experience at Hotel Grand Pacific!
Please note, a maximum of 2 pets per room are allowed. Their combined weight must be 18 kg or under. A weekly fee of CAD $50 (plus taxes) per week will be charged to guests traveling with pets. Guide and service dogs are accepted with documented proof upon arrival. However, they are not permitted in food and beverage areas.
When booking more than 9 rooms, different policies and additional supplements may apply.
Underground parking is available at a cost to registered hotel guests. Maximum height of the parkade is 6.3 feet (6'4"). Over-height parking is located across the street from the hotel at a cost and is subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Public parking is possible on site (reservation is not needed) and costs CAD 21 per day.
Location
Guest Reviews
Staff was very polite, the location was perfect! Central to everything we wanted to do. The Hotel is beautiful, and clean. The beds were comfortable. Unfortunately we did not have time to check out the gym or pool, but from what we saw passing by they were well kept. They could use more parking, however we did have a spot each night (I can see it being an issue when the hotel is at max capacity).
The view from our patio was lovely, however if you are looking to sleep in please keep in mind that there are several water plane taxis that begin taking off in the morning, so you can hear them, it's not too loud unless you are a light sleeper. The fridge was on the coldest setting, but it didn't get very cold.
Great view of the city from our balcony. Room was very spacious and had good HVAC.
Nothing
ハーバービュースイートを予約した時、なるべく上層階で角部屋を希望したらその通りにしてくれた。スタッフの方々、メンテナンスの人、お掃除の人、皆さん笑顔で親切でした
ホテル内のレストランFATHOMもすごく美味しかったです
部屋の電気を全て付けないと、コーヒーメーカーが動かないという配線工事？になっていること、あらかじめ書いていて欲しかった
Friendly, helpful staff. Very pleasant hotel to stay at. Excellent location.
Nothing!
Staff went above and beyond putting a proper fridge and sharps container in my room for insulin storage and needle disposal. Location was great too.
Great location, wonderful staff, well appointed.
A little dated and the bed was harder than I am used to
On arrival you were greeted with a luxury style hotel lobby and lounge bar. The reception staff were very friendly and polite as were all staff.
The room as mentioned on other posts is a little dated and quite dark. However, was spacious and clean. The location is excellent for visiting Victoria.
We used the patio for afternoon drinks in happy hour and would like to mention Ryan and Reid who were super friendly and gave great service and recommendations.
Our stay was comfortable and would return if I come back to Victoria.
Great room, brilliant location, good parking and friendly staff.
The damage deposit return process was not at all clear to me. The building is quite ugly from the outside.
Location
Outdated Washroom
We recently stayed at the Hotel Grand Pacific while my husband was in Victoria competing in the Ironman. Given the nature of the trip, getting a good night’s sleep and being comfortable in the room was extremely important to us.
Unfortunately, the air conditioning in our room did not work properly during our stay. We reported the issue to the front desk and were told a technician would come take a look at it. However, when we returned to the room later, nothing had changed and the room was still uncomfortably warm. We ended up having to keep the patio door open just to get some airflow.
We brought the issue up again at checkout, hoping there would at least be some acknowledgment or effort to make things right, but the response was basically just “sorry to hear that.” There was no compensation, follow-up, or real concern shown, which was disappointing considering the cost of the stay.
The hotel itself also felt quite outdated. The decor throughout the property was very dark and dated, and overall it did not feel like the experience matched the price point we paid.
That said, there were a few positives. The location is excellent and very convenient for exploring Victoria, and the food at Fathom restaurant was genuinely great.
One other thing worth noting is parking costs. Self-parking is $28/day, while valet parking is $35/day.
Overall, while the location and restaurant were highlights, the lack of responsiveness regarding the air conditioning issue and the dated feel of the hotel made the stay feel overpriced and not worth the money.
Nice place. A bit pricey for a dated hotel. AC didn’t work at all.
Excellent location
Room incredible-suite with amazing views
A couple of the staff were a little unconventional and made our dining experience a little uncomfortable
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