Days Inn by Wyndham Parsippany

Labai blogai. Kambariai nevalyti, grindys purvinos, vonioje pilna plaukų, patalynė nešvari ir skylėta, kambariuose baisi smarvė , rankšluosčiai purvini, apšvietimas veikė ne visur. Buvo šlykštu net liestis prie daiktų. Užsakėme 2 kambarius, buvome 4 žmonės. Pusryčiams buvo tik 3 riekės duonos ir pienas. Daugiau visiškai nieko. Jeigu galite nevažiuoti čia, tai nevažiuokite !

When we arrived on Saturday afternoon, we were concerned about the "sketchy" appearance of the back parking lot, which was full of trash, pallets, shopping carts, debris, and personal items. Going into the lobby we immediately noticed that it wasn't air conditioned. We weren't offered a second room key, but we didn't need it for this stay. Our room needed it's renovation completed. The mirror had not been hung. One lamp shade was damaged and missing it fastener. The tub surround looked like it had been replaced but the old fixtures were still there. The sink also had an old fixture with missing parts. Our air conditioner made a constant rattling all night.

Staff unprofessional she said sit-up on me rude behaviour

⭐️ 1 STAR — $400 FOR A ROOM I ALREADY BOOKED? ABSOLUTELY NOT. 🤡

I have stayed in some questionable hotels in my life, but this one deserves a special award for creative accounting, customer service from hell, and apparently inventing new ways to charge tourists.

I booked a NON-SMOKING room through Booking.com. My reservation said NON-SMOKING. Pretty clear.

When I arrived, the woman at reception informed me that apparently Booking.com had made a “mistake” and I had supposedly booked a smoking room. Her solution?

Pay another $400 USD for the non-smoking room.

Excuse me?! 😂
I told her that I booked a non-smoking room, and if Booking.com had somehow messed up the reservation, she could take it up with Booking.com. I certainly wasn’t handing over another $400 because the hotel and Booking.com allegedly couldn’t communicate.

Her response was basically: “It’s Booking.com’s problem. This happens ALL THE TIME.”

Well, if it happens all the time, maybe stop treating unsuspecting guests like an ATM every time it does. 🤷‍♂️

Then things got even better.

She started telling ME that I was being rude while she was literally yelling at me and arguing with me at the front desk. At one point another guest walked in, and instead of politely helping her, this woman told the poor woman that she had to wait because she was too busy dealing with me.

So apparently I was simultaneously the rude customer AND the reason she couldn’t provide basic customer service to someone else. 😂

Ma’am, I didn’t walk into YOUR workplace screaming at YOU. I walked into a hotel expecting the room I had already booked and paid for.

The attitude was outrageous, the $400 demand was ridiculous, and blaming Booking.com while admitting “this happens all the time” was the cherry on top of this absolute mess.

I genuinely started wondering if I had accidentally booked a room at The Grand Theft Auto Hotel. 😂

I refused to pay the extra $400 because I had already booked what I wanted.

Le personnel est peu souriant.
Chambre tout juste propre sans plus et les couloirs laisse à désirer.
Salle de bain/toilette petite.
Petit dej : pain de mie, beurre, lait, café et thé c'est quasiment tout...

The breakfast. 2 types of cereal and toast. Usually it's more items then that.

Nada, la verdad. Pero me impactó que ofrece desayuno y cuando nos levantamos (temprano) pues era la final. Había además de café, solo pan para tostar y mermelada. Eso no es desayuno. La próxima que coloquen ofrecemos pan y café

Le monsieur à l’accueil, ce n’est pas du tout professionnel, c’est de la honte de mettre quelqu’un comme lui à l’accueil pour accueillir les clients

NOTHING

EVERYTHING