City Hotel Shanghai

Hotels
7.9 (1086 reviews)
No.5-7 shaanxiRd(S),Shanghai , Shanghai , cn

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Good amenities
Cons:
Old rooms
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.6
Several reviews mention cleanliness issues, specifically in relation to the old rooms and some dirty spots.
Service
8.6
General sentiment indicates that the staff is friendly and helpful, positively mentioned in multiple reviews.
Location
8.6
Repeatedly praised for its excellent location near various attractions and amenities.
Room Quality
7.1
Many reviews note that the rooms are old and in need of renovation.
Amenities
8.1
Facilities like the pool and gym received positive comments, though some amenities may need updates.
Value for Money
8.1
Several reviews appreciated the value offered, despite some concerns about specific areas.
Food and Beverage
7.1
Feedback on breakfast varied, with specific complaints about limited options for non-Asian visitors.
Overall Experience
8
Overall experience reflects the average sentiment, balancing positive aspects with some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:01

Property Description

Convenient Location and Nearby Attractions
City Hotel Shanghai is situated near major subway stations and popular shopping districts, offering guests easy access to the city's vibrant attractions.

Modern Rooms and Amenities
Guests can enjoy well-appointed rooms with contemporary decor, large windows, and essential amenities for a comfortable stay, including a minibar and flat-screen TV.

Dining Options and Leisure Facilities
With 7 dining outlets, a heated indoor pool, fitness center, sauna, and more, City Hotel Shanghai provides a diverse range of dining and leisure experiences for guests to indulge in during their stay.

To book your stay and experience the best of Shanghai, reserve now at City Hotel Shanghai.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CNY 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 230 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1086 reviews
Cleanliness: 7.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 7.1
Overall Experience: 8
C
Christian couple fr
10
C’est un super Hotel bien placé avec un Accueil extraordinaire, je recommande fortement
Pros:

Ce que j’ai adoré dans cet hôtel, il y a l’emplacement qui est vraiment au centre de la ville du quartier français, la propreté des chambres qui sont faites chaque jour, mais vraiment ce que j’ai le plus aimé, c’est le personnel qui est toujours présent pour nous et plus particulièrement GIGI qui m’a énormément aidé, que serait-ce pour m’orienter dans la ville me conseiller sur les visites à faire, mais aussi pour la configuration de mes applications de paiement elle m’a été d’une aide précieuse. D’ailleurs si vous êtes français, je vous conseille d’aller la voir car elle a réussi à communiquer avec moi et prendre le temps pour nous aider.C’est tellement important d’avoir quelqu’un de bienveillant lorsque nous sommes dans un pays étranger, Alors un grand merci à elle.

2026-07-04 via Nuitee
C
christophe solo_traveller fr
5
Pros:

Hotel qui vieilli mal. Tout est un peu, cracra, un peu moisi, taché où un peu sale.
Beaucoup d'humidité, votre serviette ne sèche jamais et de plus la VMC ne fonctionnant pas ça se rajoute au phénomène.
J'ai lu que les lits étaient un peu ferme... Non, en fait un peu ferme c'est un choix. Là, plus ferme c'est la prison du moyen, âge. Les lits sont durs comme une plaque de béton. Horrible.
Il faut aussi savoir que la piscine et la salle de sport appartiennent à un club. En, conséquence la salle est géniale pour un hôtel mais la piscine n'est absolument pas une piscine d'hôtel. Pas de chaise longue où de siiege et même pas la place pour une serviette. Donc après votre plongeon dans la piscine les profs et les gamins du coin qui prennent des cours en faisant des longueurs vous font comprendre que vous les saoulez a vouloir juste faire trempette. Et donc petit bain gênant et retour dans votre chambre humide.
A part ça la relation publique gigi est très sympa, le reste du personnel qui ne parle pas anglais ne se sent pas vraiment concerné. Très moyen.

Cons:

Les lits catastrophiques, la piscine, l'humidité, zéro placard ou rangement. Le petit déjeuner pas au niveau d'hôtels similaires.
Les photos sur booking ne correspondent pas du tout.

2026-07-03 via Nuitee
R
Rozzino couple br
7
Very Good breakfast
Pros:

Location

Cons:

Smoke smell in the floors

2026-07-01 via Nuitee
G
Gumzla solo_traveller rs
10
Excellent Stay in the Heart of Shanghai
Pros:

Excellent stay! The hotel has a perfect location in the heart of Shanghai, making it easy to explore the city. The rooms were clean and comfortable, the staff was friendly and helpful, and the breakfast offered a great variety of food. I would also highly recommend the restaurant on the 4th floor. The food was delicious, and the prices were surprisingly affordable. I had a steak, soup, and ice cream for dessert for around €12, which was excellent value for money. Everything was well organized, and I felt welcome throughout my stay. I would definitely stay here again and highly recommend this hotel to anyone visiting Shanghai.

Cons:

The only thing I would suggest is renovating the rooms on the lower floors as well. The hotel is excellent overall, but updating those rooms would make the experience even better.

2026-06-30 via Nuitee
A
Ashraf Shafik couple ae
7
2026-06-30 via Nuitee
S
Slobodan couple rs
8
Breakfast is same and ordinary every day. Should be more variety of food.
Pros:

To improve itself

Cons:

It’s too old

2026-06-29 via Nuitee
S
Samir couple se
8
Bra vistelse till bra pris. Prisvärt.
Pros:

Bra hotell. Ganska centralt, städningen är inte topp, personalen är okay men det var svårt att kommunicera med de och få hjälp då ingen kunde engelska. De debiterade oss för en flaska vatten som de har lagt i rummet och man behövde att signera för att få låna en paraply och man fick låna bara en paraply per rum och de inte accepterade att låna paraply för oss både. Mattan var ganska dammig. Gymmet var bra. Man var tvungen att köpa huvud cap för att komma i simbassängen.

Cons:

Städning av mattan är dålig. Personal kan inte engelska och det var svårt att kommunicera och få hjälp.

2026-06-26 via Nuitee
A
Amine couple de
8
2026-06-26 via Nuitee
M
Michel solo_traveller fr
8
Pros:

The pool though it is fairly samall.

Cons:

Occasionally the staff's attitude can be cavalier.

2026-06-24 via Nuitee
P
Priya solo_traveller ie
9
Stay was very good.
Pros:

The location was very good , walking distance to shopping centre/mall.

Cons:

I liked everything

2026-06-24 via Nuitee
D
Dream solo_traveller bd
7
2026-06-24 via Nuitee
D
Dream solo_traveller bd
7
2026-06-24 via Nuitee
F
FAITH CONNIE couple sg
8
Na
Pros:

Convenience

Cons:

Staff were friendly and prompt

2026-06-23 via Nuitee
R
Ruben couple es
3
No volvería, un hotel con mucha humedad.
Pros:

Bastante céntrico

Cons:

Nos pusieron en la planta 19, había MUCHA humedad, incluso me enfermé por esto. El precio que tiene no es realmente lo que vale.

2026-06-23 via Nuitee
C
Chao solo_traveller de
7
2026-06-23 via Nuitee
R
Riku solo_traveller jp
6
Pros:

無料で部屋をアップグレードいただけました。部屋もきれいです。

Cons:

Wi-Fiがとても弱くほとんど使えなかったです。シャワーも水漏れがありました。

2026-06-22 via Nuitee
G
GIULIANA solo_traveller it
10
Grattacielo tra gli altri
Pros:

Dalle finestre dei piani alti si gode un bel panorama, le camere sono grandi. Ma attenzione all'acqua che trovate in camera, le bottiglie sembrano tutte in omaggio, invece alcune si pagano. C'è anche un robot che consegna in camera le vostre richieste. Poco personale della reception parla inglese, ma c'è sempre qualcuno che lo capisce. Hanno un deposito per i bagagli. Nel complesso un buon albergo.

Cons:

La moquette nelle camere, presentava evidenti macchie. In alcune camere la vasca da bagno invece della doccia.

2026-06-20 via Nuitee
J
Jonathon solo_traveller ca
3
2026-06-19 via Nuitee
E
eva solo_traveller es
10
Pros:

La neteja, la ubicació, l'amabilitat del personal

2026-06-19 via Nuitee
D
Dr. Sentot couple de
5
Wir werden nicht mehr in diesem Hotel übernachten
Pros:

Die Lage ist nicht so schlecht. Die U-Bahn Station kann man zu Fuss in ca. 10 Minuten erreichen.

Cons:

Das Hotel kommt langsam in die Jahre. Der Teppich im Zimmer ist schmutzig.

2026-06-18 via Nuitee