Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Comfortable rooms with nice views
Cons:
Issues with cleanliness
Poor value for money in some cases
Dated facilities and amenities

Categories

Cleanliness
7.73
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
Service
9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
Location
9.24
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
Room Quality
8.19
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
Amenities
8.22
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
Value for Money
7.68
Some guests felt that the experience did not justify the price, with mentions of billing errors.
Food and Beverage
8.23
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
Overall Experience
8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxury Accommodation with Stunning Views
The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina.

Top-Notch Amenities
Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service.

Vibrant Dining Experience at The Backyard
Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable.

Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 30 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4781 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
A
Ardak • solo_traveller • kz
10
2026-04-19 • via Nuitee
H
Helen • family_with_children • au
8
Cairns, for us, is a great place when you have active small children. Hotel location excellent.
Pros:

This is our third year staying at the Shangri La Hotel with grandchildren. Feel qualified to compare just how we felt this time around. Presenting my booking at reception the receptionist I feel didn't understand just what I had booked through their booking team. In short, a suite of 2 rooms. Our wait at reception at 3 pm was around 20 mins and then I had to wait while my actual booking was confirmed. I would ring the day before to confirm just what I had booked in future. There were other guests who had similar frustrations - never before have we experienced the huge wait and misunderstanding. Having two grandchildren of 5 and 7, it was not the best of situations.
We were then told that the hotel had no restaurant at the present which was doing evening meals. You could order room service or eat at The Pool Bar. Normally wouldn't bother us all too much but weather being consistent rain and where we ate over across the park etc. just meant we had to factor in time walking there.
We always find the staff helpful, cheerful and happy to oblige.
This year 2026, I would give the hotel a rating of around 7/8 out of 10. Its location is superb, just unfortunate that they
had a new restaurant under construction which we didn't know about and what seemed like a lack of wait staff, reception people and a concierge available at times.

Cons:

Please refer to aforementioned.

2026-04-18 • via Nuitee
C
Carly • couple • au
10
Lovely place to stay and staff were lovely too.
Pros:

On the marina and close to food and shopping strip.

2026-04-17 • via Nuitee
A
Anna • couple • au
8
2026-04-17 • via Nuitee
S
Sarah • family_with_children • au
10
Pros:

Room was very nice and modern.

2026-04-17 • via Nuitee
K
Kerryn • family_with_children • au
10
Pros:

Spacious and very comfortable. Beds were super comfortable. Coffee machine was a welcome bonus.

Cons:

Check in took a little longer than expected.

2026-04-17 • via Nuitee
P
pixie • family_with_children • au
8
Pros:

Location very central to everything

2026-04-17 • via Nuitee
A
Adam • solo_traveller • pg
9
Pros:

I have stayed many times in the past but not recently. The room was well priced, clean and modern, the pool is great, i also thought the room service menu was very good value. Will be returning soon!

2026-04-17 • via Nuitee
A
Alfred • couple • at
7
Schönes Hotel in bester Lage
Pros:

Frühstück war sehr gut, auch das Schwimmbad war sehr schön

Cons:

Die Matratze war sehr weich, die Hausbar am Abend war personell nicht gut besetzt

2026-04-17 • via Nuitee
D
Dheer • couple • au
2
I think my money is just gone down the drain - not good value for money. will write more elsewhere.
Pros:

Nothing went well at all.

Cons:

1. Rooms looked like a 1 star place, very basic; no amenities as expected from a 5-star properties; dirty passages; very limited staff at the front desk, and most did not even know about their products. For example, there is an American staff and I asked that no one kept English Breakfast tea in the room that morning. His reply: "The hotel is short of English Breakfast tea and is not available". This was such a lie and later when I asked the cleaning lady outside my room, she handed me few sachets of that tea. The coffee shop is very basic, and the preparations were below standard.

2026-04-16 • via Nuitee
C
Chanroo • couple • us
10
2026-04-16 • via Nuitee
J
Jacky • family_with_children • au
6
2026-04-16 • via Nuitee
Y
Yuefeng • family_with_children • au
8
Pros:

Great location

2026-04-15 • via Nuitee
M
Margaret • solo_traveller • au
9
Clean convenient accomodation very central. Friendly staff!
Pros:

2 mins walk to the pier where every boat/tour leaves from. Towels provided for reef etc - slept really well, nice and quiet

2026-04-15 • via Nuitee
M
marion • couple • nl
7
Is dit een Shangri La?
Pros:

Dag en nacht open

Cons:

Koude zakelijke entree.
Kamer ook zakelijk ingericht en was wel aan een opknapbeurt toe.

2026-04-14 • via Nuitee
A
Amanda • family_with_children • au
10
2026-04-14 • via Nuitee
J
Juliet • couple • au
9
2026-04-14 • via Nuitee
S
Stephanie • solo_traveller • nz
10
Great views
Pros:

Location - Marina Views
Staff - so friendly
Food and drink choices - Horizon Club Lounge
Facilities - pool and gym

Cons:

$500 bond - high compared to other hotels. Luckily I knew this but could be an unexpected expense to others. And takes 7 days to reappear in your account after checking out.

2026-04-14 • via Nuitee
D
Debi • solo_traveller • za
9
Pros:

The pool. Very comfortable beds and pillows,great shower and lovely views.

Cons:

Just the corridor to the rooms needs a bit of upgrading, like a coat or pain and new carpets but decor and finishing inside the rooms was superb as well as the front entrance

2026-04-13 • via Nuitee
S
Shannon • solo_traveller • au
9
Very pleasant experience
Pros:

Location & view

Cons:

Breakfast staff seemed overwhelmed

2026-04-13 • via Nuitee