Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Comfortable rooms with nice views
Cons:
Issues with cleanliness
Poor value for money in some cases
Dated facilities and amenities

Categories

Cleanliness
7.73
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
Service
9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
Location
9.24
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
Room Quality
8.19
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
Amenities
8.22
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
Value for Money
7.68
Some guests felt that the experience did not justify the price, with mentions of billing errors.
Food and Beverage
8.23
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
Overall Experience
8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:32

Property Description

Luxury Accommodation with Stunning Views
The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina.

Top-Notch Amenities
Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service.

Vibrant Dining Experience at The Backyard
Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable.

Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.4
Based on 5234 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 8.7
T
Tim • extended_group • us
10
Marvelous!
Pros:

My stay at Shangti-La was excellent! Ellen at the Reception Desk and your Bellman (a Canuck)who handled our baggage, couldn’t have been nicer and more helpful!!! Tell the Canuck, I apologize for forgetting his name, but I’m 68 and my memory is not what it once was or was it never that good for names, the latter!!!!

In short, an excellent experience.

I’m retired and travel a lot, primarily for pleasure!

I plan to make Shangri-La my one and only Accommodation in Cairns.

Thank you!

Cons:

Me!!!

2026-10-14 • via Nuitee
D
Donna • solo_traveller • au
10
Pros:

Great location and wonderful staff

Cons:

Nothing, everything was wonderful

2026-10-13 • via Nuitee
A
Anita • couple • au
8
I would stay here again, but would investigate other hotel prices before recommending
Pros:

Room was lovely, loved the ensuite

Cons:

It’s looking a little tired. Deck around the pool needs to be addressed

2026-10-13 • via Nuitee
C
Catherine • extended_group • au
9
Lovely hotel in great location
Pros:

The location was fantastic. The rooms and facilities were very good. Staff very helpful

Cons:

We liked everything

2026-10-13 • via Nuitee
W
William • family_with_children • au
5
Pros:

Location was ok

Cons:

This is not a 5-star hotel. It smells damp and is beyond outdated. Food was left in the hallways from room service and the aircon rattled all night. It needs a serious upgrade and is not a Shangri-La experience. Staff were lovely, but upkeep is needed. With newer 5 Star Hotels in Cairns, this place can't rely on a former glory.

2026-10-13 • via Nuitee
J
jamie • couple • au
10
Staff outstanding & lovely
Pros:

Location

Cons:

Pool area in need of maintenance

2026-10-13 • via Nuitee
N
Nally • family_with_children • au
10
Fantastic place to stay.
Pros:

Excellent location and very clean and pool is amazing

2026-10-12 • via Nuitee
P
PETRU • family_with_children • nz
9
2026-10-12 • via Nuitee
K
Keiko • couple • jp
10
大満足
Pros:

部屋が広くベッドの寝心地も良くリラックス出来た。プールも広くプールサイドのサンベッドもいつも使えた。記念日に嬉しい配慮をしてくださった。

Cons:

特に無し。

2026-10-12 • via Nuitee
M
Michelle • couple • au
8
Pros:

comfortable bed

2026-10-11 • via Nuitee
S
Shan • solo_traveller • au
10
Every aspect of my stay was covered - amazing.
Pros:

My room was upgraded. The view was great. The staff exceeded expectation and nothing was too difficult for them. Front of house could not have been more helpful and the staff looking after us at the function were on top of everything. The food was exceptional for a catered mass produced conference.

Cons:

The only criticism was my fridge froze overnight so my morning coffee I had to boil the jug to defrost the milk for my nespresso. But really not an issue at all.

2026-10-11 • via Nuitee
B
Beverley • couple • gb
8
2026-10-09 • via Nuitee
C
Christine • couple • au
9
Pros:

Location, staff, pool

2026-10-09 • via Nuitee
C
Charlee - Shae • couple • au
10
2026-10-09 • via Nuitee
M
Marlon and Magdalena (Maggie) • solo_traveller • au
8
Great reception staff - thank you wish I got all your names so as management can give you incentives
2026-10-08 • via Nuitee
P
Patterson • solo_traveller • au
10
2026-10-08 • via Nuitee
A
Amir • solo_traveller • au
9
2026-10-07 • via Nuitee
J
Jurate • couple • lt
3
Neapsigaukite, tai ne penkių žvaigždučių viešbutis, nors ir geroje vietoje
Pros:

Viešbutis yra labai patogioje vietoje

Cons:

Viešbutis pristatomas, kaip penkių žvaigždučių. Tačiau, jau nuo atvykimo sukelia neigiamą nuostabą. Niekas nepasitinka prie viešbučio durų, personalas dirba labai neprofesionaliai ir atmestinai. Kai atvykome, vadybininkė, pasakiusi , kad viešnagė apmokėta iš anksto, priminė mums, kad užsisakėme pusryčius,kurie nebuvo apmokėti, bet ir informavo, kad galime rinktis pusryčiauti ar ne viešbutyje ir pabrėžė, kad mokėsime tik tada, jei pusryčiausim. Gavosi taip, kad dėl užimtumo, negalėjome pusryčiauti viešbutyje ir net nebuvome užsukę į pusryčių patalpą, tačiau išvykstant vadybininkas, kai jį informavom , kad pusryčių paslauga nepasinaudojom, pareiškė, kad atliko tyrimą ir nustatė, kad mes užsisakėm pusryčius ir , nepaisant to, kad jų nevalgėm vis tiek turim susimokėti. Aš manau, kad čia yra apiplėšimas vidury baltos dienos ir visai nepanašu į penkių žvaigždučių viešbučio aptarnavimą. Keliauju daug ir visada , atėjus pusryčių darbuotojas pažymi iš kokio kambario žmonės pusryčiauja. Taigi elementaru, kad jei tu net nebuvai pusryčių zonoje, tai tavęs negalėjo pažymėti, kaip pusryčiavusio ir natūralu, kad jei nesinaudojai paslauga, tai ir nemoki už tai. Tai tik vienas aspektas. Antras-viešbutis yra taip nudrengtas, kad penkių žvaigždučių kategorija jam gali tik sapnuotis. Nors lova buvo patogi ir patalynė bei rakšluoščiai geros kokybės ir švarūs, tai apie baldus kambaryje to pasakyti negalima. Sofos ir minkštasuolio apmušalai buvo tokio nešvarumo, kad atsisėsti ant jų nesinorėjo. Balkono baldai irgi buvo apdulkėję ir nešvarūs. Vonios kambaryje ventiliacija veikė tokiu intensyvumu, kad sušaldavai, kol nusiprausdavai. Viešbutį, geriausiu atveju galima būtų priskirti trijų žvaigždučių kategorijai.

2026-10-07 • via Nuitee
N
Norma • solo_traveller • au
10
Very comfortable and lovely view
Pros:

Close to everything

Cons:

N/A

2026-09-19 • via Nuitee
M
mitchell • family_with_children • au
9
2026-09-19 • via Nuitee