Crowne Plaza Louisville Airport Expo Ctr by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (696 reviews)
830 Phillips Lane , Louisville , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Nice pool
Cons:
Dog hair in rooms
Food quality inconsistent

Categories

Cleanliness
7.53
Generally clean, but noted issues with dog hair in some rooms.
Service
9
Staff was very friendly, accommodating, and went above and beyond.
Location
9.04
Great location with easy access to nearby attractions.
Room Quality
7.99
Rooms were clean and well-maintained, though some needed updates.
Amenities
8.02
Amenities like the pool and restaurant were liked, but some noted prices as a concern.
Value for Money
7.98
Good value considering the location and services, despite some high food prices.
Food and Beverage
7.53
Mixed reviews on food quality; some meals were not up to standard.
Overall Experience
8.5
Overall enjoyable stay with few complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:52

Property Description

Convenient Location near Churchill Downs
Situated just a stone's throw away from Churchill Downs, the Crowne Plaza Louisville Airport Kentucky Expo Center offers unparalleled convenience for guests looking to explore the vibrant city of Louisville, Kentucky.

Top-Notch Amenities
Indulge in a range of amenities during your stay, including complimentary high-speed internet access in each guestroom, a 24-hour fitness centre to keep up with your workout routine, and a refreshing indoor/outdoor pool for ultimate relaxation.

Dining Excellence
Savor delicious meals throughout the day at the on-site Blue Horse restaurant, serving up a diverse menu to cater to every palate. Whether it's breakfast, lunch, or dinner, guests can enjoy a delightful dining experience without having to leave the hotel premises.

Book your stay at the Crowne Plaza Louisville Airport Kentucky Expo Center now to experience the perfect blend of comfort, convenience, and exceptional service.

Important information:

Room rates with breakfast included are intended for only 2 guests. Additional guests may purchase breakfast.

Guests will be required to present a valid credit card at check-in for incidentals or damages.

Pet Fee: 75 USD per day nonrefundable not to exceed 225 USD if staying more than 3 days. A maximum of 2 dogs, weighing under 50 lbs (22.6 kg) can be accommodated.


Restaurant open daily :
6:30 AM - 10:30 AM, 11.00 AM - 2.00 PM, and 5.00 PM - 10.00 PM Monday through Thursday
6:30 AM - 11:30 AM, 12.00 PM - 2.00 PM, and 5.00 PM - 11.00 PM Friday and Saturday
6:30 AM - 11:30 AM, 12.00 PM - 2.00 PM, and 5.00 PM - 9.00 PM SundayGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Guest Reviews

8.2
Based on 696 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8.5
A
Amanda couple us
9
2026-08-27 via Nuitee
D
Donna family_with_children us
10
Pros:

Very Clean

Cons:

Very Clean

2026-08-26 via Nuitee
C
Cynthia family_with_children us
9
Great experience, excellent value. Would 100% recommend!
Pros:

We came up Louisville for my children to compete in the state fair. I was impressed by the room and the complementary breakfast.

Cons:

There were tons of golf carts parked in the main parking lot. I had to park around back and walk to the front.

2026-08-26 via Nuitee
S
SHERRI couple us
10
2026-08-25 via Nuitee
R
Ryan extended_group us
10
2026-08-24 via Nuitee
A
Amanda family_with_children us
9
Perfect
Pros:

Restaurant on location

Cons:

They had to come fix the air. Set on 68° was 78° in the room. But it only took them 45 minutes.

2026-08-23 via Nuitee
S
Sherry family_with_children us
10
It was enjoyable.
Pros:

It was very convenient to everything we wanted to do, very comfortable, clean, and accommodating.

2026-08-22 via Nuitee
S
Susan couple us
10
Enjoyed the property except for the pool atrium.
Pros:

Newly renovated, clean and modern.

Cons:

Pool area extremely warm. Definitely unusable for adults. That was the reason I chose the place. Need some type of cooling and ventilation.

2026-08-22 via Nuitee
D
Doug solo_traveller us
6
Pros:

Nice clean and good location.

Cons:

There was a large wet area on the carpet by the ac unit in our room. The room smelled musty.
No coffee available to guests without making it in the room.

2026-08-19 via Nuitee
T
Twyla solo_traveller us
8
Pros:

The hotel is conveniently located by the airport and the interstate. The hotel is like 3 minutes from the airport. Directly across the street. I couldn't hear any planes takeoff or land.
Had 2 entrances to the room. One lead to the outside that offered a short cut to the lounge and main lobby. As well as the pool and gym.
The hallways are long!!
My room was accommodating for two people and the beds were comfortable.
Adequate lighting and charging outlets for phones.

Cons:

My room on the second floor had 2 entrances. The second door lead outside to what would have been a balcony, instead it was a rooftop with HVAC units. But it did have stairs that offered a short cut to the lobby.

2026-08-18 via Nuitee
Q
Quneshia couple us
8
2026-08-18 via Nuitee
C
Charles couple us
10
Pros:

The whole stay from the room, to the restaurant, to the bar, and big compliments to the staff!!

2026-08-17 via Nuitee
L
Lee Ann couple us
7
It was pleasant.
Pros:

Everything was good

Cons:

Everything was good except that the landscaping lights lit our room up like it was the 4th of July😳 There were only wooden blinds and no curtains to block out the light, the blinds were useless. I wouldn’t stay in that room or ground floor again if this is the case for all ground floor rooms. We also had a broke trim piece that took a picture of and reported immediately

2026-08-15 via Nuitee
D
DAISY couple us
10
2026-08-14 via Nuitee
M
Myra couple us
9
My stay was great!
Pros:

Convenient location, clean facility and comfortable

Cons:

Sometimes got conflicting information about services, (e.g. availability of scooters versus manual wheelchairs)

2026-08-12 via Nuitee
T
Travis solo_traveller us
9
Pros:

Very clean

Cons:

Need bigger trash cans

2026-08-09 via Nuitee
D
Dawn extended_group us
10
2026-08-07 via Nuitee
A
Arikia couple us
5
Wish I had a better experience
Pros:

I love the location of the property right next to Kentucky Kingdom, airport and numerous restaurants. That’s always a plus.

Cons:

The front desk clerk was a bit rude. She didn’t greet me whatsoever. No Hello ma’am, How can I help you or anything. No thank you enjoy your stay at the end of our transaction.
She flat out said, “I need your ID and card on file”. Her nationality is Indian or an Arabica. I handed her my card in her hand and she shoved mine back to me on the counter desk as if she didn’t she I had my hand out to receive my card the same way I handed it to her to me that’s rude and bad customer service.

My room number was 617 King suite. I paid $400 for my stay plus a $100 hold when you don’t know when the hold will be released back to you. My room 617 was dirty. The carpet could have been vacuum better. It was all kind of hair on the floors all over the room including the bathroom. The wall in the bathroom had a lot of blood stains on the wall by the toilet. I forgot to get a picture. It could have been something else either way it was nasty and should be cleaned off. Make-up on the pillowcase. I do not wear makeup at all.
Either way, I doubt I will ever stay here again.
Hopefully the next person experiences will be better.
Beware of dirty dishes as well, if you eat anything check your glassware.

2026-08-07 via Nuitee
D
Dennis family_with_children us
10
2026-08-06 via Nuitee
J
Jameshiaunna family_with_children us
10
2026-08-06 via Nuitee