Best Western East Towne Suites

Hotels
Best Western
8 (488 reviews)
4801 Annamark Drive , Madison , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable
Cons:
Cleanliness issues
Room condition
Pool availability

Categories

Cleanliness
7.58
Some cleanliness issues reported, but overall standard quality.
Service
8.55
Staff were friendly and accommodating, providing good service.
Location
9.09
Great location, walkable to several restaurants and shopping.
Room Quality
7.04
Room felt dated and had issues, but spacious with a nice layout.
Amenities
7.57
Pool not available during stay, affecting the experience.
Value for Money
8.03
Hotel was affordable, but some issues noted relative to cost.
Food and Beverage
8.08
Breakfast was well-received, adding to the overall value.
Overall Experience
8.05
Decent stay overall, with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:39

Property Description

Convenient Location near University of Wisconsin – Madison

Luxurious Suites with Modern Amenities

Relaxing Indoor Pool and Fitness Center

Experience comfort and convenience at Best Western East Towne Suites. Each suite is equipped with premium amenities including a flat-screen TV, microwave, and refrigerator. Start your day with a complimentary hot breakfast before exploring nearby attractions like Olbrich Botanical Gardens. Unwind in the indoor pool and hot tub or maintain your workout routine at the 24-hour fitness center. With a free airport shuttle and business center, our hotel caters to all your needs. Book now for a memorable stay in Madison.

Important information:

Please note taxes are not included in the rates and will be applied. Taxes apply even in the event of a cancelation.

Shuttle services run from 06:00 through 23:00. Airport shuttle arrangements must be made at least 24-hours in advance.

Guests must contact hotel directly before arriving with pets.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 488 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
D
Davron family_with_children us
10
Pros:

Everything was nice

Cons:

N/A

2026-01-28 via Nuitee
S
Susan couple us
8
2026-01-28 via Nuitee
X
xpress family_with_children us
9
Pros:

Location

Cons:

All good.

2026-01-27 via Nuitee
D
Danielle couple us
8
Pros:

Very comfortable and nice sized room!

Cons:

The pool was closed and it was freezing in there!

2026-01-24 via Nuitee
K
Kayla couple us
8
2026-01-20 via Nuitee
J
Jonathan Cristopher solo_traveller cl
4
No lo se
Pros:

Buen desayuno pero todos los dias lo mismo

Cons:

3 dias sin aseo en la habitación y la atención de conserje deja bastante que desear, el tipo le preguntaban algo y se notaba la molestia en su cara y comportamiento.

2026-01-19 via Nuitee
K
Kyle family_with_children us
10
Clean and spacious
Pros:

Room was spacious. Everything was super clean. Coin laundry in the building was SO helpful to have. Breakfast was amazing. Breakfast attendant was at the top of his game. Great location and good value.

2026-01-19 via Nuitee
K
Kelly family_with_children us
10
Pros:

quiet, clean and close to many amenities

2026-01-19 via Nuitee
K
Kim family_with_children us
10
Great facility that I would heartily recommend.
Pros:

Breakfast was terrific, the room was very clean and the pillows were like sleeping on a cloud. Quiet setting as we did not here any road noise. That's always good!

Cons:

Really nothing. We were tied on arrival having just driven 150 miles. We were greeted cordially, the room was just what we needed and we got an outstanding nights sleep.

2026-01-19 via Nuitee
T
Tantynita solo_traveller us
1
Poor hotel
Pros:

Nothing at all the WiFi is terrible and the workers steals money off your card I still haven’t received my money back

2026-01-19 via Nuitee
K
Kevin couple us
9
2026-01-19 via Nuitee
D
Denise family_with_children us
1
Cons:

Dog whinning starting at 4:30am! Asked to speak to manager...and nothing back!

2026-01-19 via Nuitee
C
Cayan couple us
8
Pros:

Clean and spacious. Breakfast was not great but overall great stay

2026-01-15 via Nuitee
B
Brenda couple us
1
Went to stay a week and they didn’t let us know about the charges for my pet and as I was checking out they brought up e
Pros:

Area

Cons:

The staff

2026-01-02 via Nuitee
L
Lionel Jospin solo_traveller us
9
2026-01-02 via Nuitee
Y
Yasmin couple us
10
2025-12-28 via Nuitee
C
Cameron couple us
8
Not bad
Pros:

Staff was great good for just passing by or a cheaper stay

Cons:

Bed was a little old and needs replacing soon

2025-12-17 via Nuitee
N
Noah family_with_children us
7
2025-12-15 via Nuitee
R
Robinson family_with_children us
7
Pros:

The staff was friendly and accommodating

Cons:

We booked specifically for the pool. Unfortunately the pool was not available only the hot tub. If entertainment equipment is down or out of order that is something guest should be made aware of at the time of booking so other options or accommodation can be made.

2025-12-09 via Nuitee
R
rsvl404 Family Roseville, Minnesota
8
A solid choice
Pros:

I was a bit hesitant after seeing some negative reviews, but overall, I would say this hotel is a solid choice. Yes, it is not new, but a lot of it has been refreshed, and it is generally clean. Yes, the doors have some dings and dents, but they are solid, and the general construction is solid, so it is remarkably peaceful (important to know given its proximity to a busy interstate highway and busy local roads). Yes, some caulk was applied inelegantly in the bathroom, but it was clean, and the shower's temperature and pressure were great. Breakfast choices were many, and coffee is available in the lobby around the clock.

2025-11-30 via Tripadvisor