Best Western East Towne Suites

Hotels
•
Best Western
8 (525 reviews)
4801 Annamark Drive , Madison , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable
Cons:
Cleanliness issues
Room condition
Pool availability

Categories

Cleanliness
7.58
Some cleanliness issues reported, but overall standard quality.
Service
8.55
Staff were friendly and accommodating, providing good service.
Location
9.09
Great location, walkable to several restaurants and shopping.
Room Quality
7.04
Room felt dated and had issues, but spacious with a nice layout.
Amenities
7.57
Pool not available during stay, affecting the experience.
Value for Money
8.03
Hotel was affordable, but some issues noted relative to cost.
Food and Beverage
8.08
Breakfast was well-received, adding to the overall value.
Overall Experience
8.05
Decent stay overall, with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:39

Property Description

Convenient Location near University of Wisconsin – Madison

Luxurious Suites with Modern Amenities

Relaxing Indoor Pool and Fitness Center

Experience comfort and convenience at Best Western East Towne Suites. Each suite is equipped with premium amenities including a flat-screen TV, microwave, and refrigerator. Start your day with a complimentary hot breakfast before exploring nearby attractions like Olbrich Botanical Gardens. Unwind in the indoor pool and hot tub or maintain your workout routine at the 24-hour fitness center. With a free airport shuttle and business center, our hotel caters to all your needs. Book now for a memorable stay in Madison.

Important information:

Please note taxes are not included in the rates and will be applied. Taxes apply even in the event of a cancelation.

Shuttle services run from 06:00 through 23:00. Airport shuttle arrangements must be made at least 24-hours in advance.

Guests must contact hotel directly before arriving with pets.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 43.43
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 525 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
R
Richard • couple • us
8
2026-05-26 • via Nuitee
H
Holly • solo_traveller • us
9
2026-05-26 • via Nuitee
R
Rich • solo_traveller • us
10
2026-05-24 • via Nuitee
B
Barthuly • solo_traveller • us
10
2026-05-19 • via Nuitee
V
Vaden • solo_traveller • us
1
2026-05-13 • via Nuitee
Q
Qwanecsia • solo_traveller • us
1
Very disappointed
Pros:

Nothing

Cons:

The stay was one of the worst stay that I have had. My kids all got bite the first two days being there before I finally found a bed bug in the bed with me. I took it to front desk at 6:00 am where I was told I could move rooms but was able to because the had to fine one never got that room because it was taking to long had to leave for work so told I could take care of it later. When I returned it was a different person working and want in her phone and said that her boss said that all that they can do for me is change the sheets this was Tuesday I had no where else to go so I had to stay but never laid in the bed again I slept in a chair the last 3days of my stay

2026-05-10 • via Nuitee
C
Charity • solo_traveller • us
10
2026-05-10 • via Nuitee
E
Elliott • solo_traveller • us
7
2026-05-09 • via Nuitee
A
Aimee • extended_group • us
10
Just a great place.
Pros:

Breakfast was so delicious with a lot of options!

2026-05-09 • via Nuitee
M
MATTHEW • solo_traveller • us
10
2026-05-06 • via Nuitee
M
Magnus • solo_traveller • se
7
2026-05-06 • via Nuitee
S
shaneiseh2026 • Business
4
Comfortable but Needs Improvements
Pros:

Overall, my stay was decent, but there were several issues worth mentioning.

The room itself was cozy, and the bed was very comfortable, which I definitely appreciated. However, the overall appearance of the hotel feels outdated. The carpet throughout the property is worn and dated, and the bathtub in my room had visible stains, which wasn’t the best first impression.

When I first entered my room, I did what I normally do — inspect everything. I noticed right away that the patio door would not lock. For safety reasons, I went back downstairs and requested to be relocated (Room 250). The staff moved me to another room (Room 237). Once again, I inspected the room and noticed the plug from the AC unit was hanging from the socket. Additionally, the bed and TV were slightly smaller than in my original room. At that point, I wasn’t thrilled and returned to the lobby to ask if I could go back to my original room because I didn’t want to continue searching for a suitable room.

The pool was extremely cold — freezing, honestly — and completely unbearable to enjoy. If you’re looking forward to swimming, be prepared for that.

Breakfast was another disappointment. For non-pork eaters, there were essentially no protein options available. No turkey bacon, turkey sausage, chicken sausage, or turkey ham. The cereal options could also be better. It would be nice to see additional yogurt toppings like strawberries, blueberries, or granola to improve the overall breakfast experience.

In summary, while the bed was comfortable and the room was cozy, the outdated features, maintenance issues, cold pool, and limited breakfast options leave room for improvement. With some updates and attention to detail, this hotel could provide a much better guest experience.

2026-05-02 • via Tripadvisor
D
Denise • solo_traveller • us
9
She's the light ✨️ of my Jesus.
Pros:

When we were greeted they were very friendly. The girl, I think her name was Jennifer or Jessica, said our room was on the 1st floor. I asked for something on a different floor and she was very accommodating and gave us a room and we were able to enjoy the sunrise. She offered suggestions of places to eat. Very friendly.

Cons:

The food could have been a little bit warmer. It was luke warm.

2026-04-30 • via Nuitee
J
Jean • solo_traveller • us
10
Pros:

The staff was awesome and the facility was very clean. Great breakfast choices! Waffles were amazing! Biscuits and gravy was great!

Cons:

Beds were very soft. Could have choice of granola for the yogurt(only had dried blueberries). It would be nice if the pool/hot tub was open until midnight for adults only!

2026-04-27 • via Nuitee
B
Brad • couple • us
7
Not very cheap to stay here
Pros:

The location, and the breakfast

Cons:

The bathroom, too crowded, toilet stool was a joke, no extra wash clothes or towels

2026-04-27 • via Nuitee
J
Jeff • couple • us
7
2026-04-27 • via Nuitee
J
Jean • solo_traveller • us
10
2026-04-27 • via Nuitee
S
Sherry • couple • us
9
Overall was a great stay and I will definitely be back again.
Pros:

I really liked the breakfast and the shower was amazing.

Cons:

The employee at the desk could have explained about the extra charge... extra blankets and towels would have been nice. It was me and my husband so two towels not enough with me having extremely long hair. The patio door needs oiling it squeaked and hard to open. The light out on the balcony didn't work either.

2026-04-21 • via Nuitee
T
Taylor • extended_group • us
10
2026-03-23 • via Nuitee
P
Pat • family_with_children • us
8
Great
Pros:

It was a great stay

Cons:

Time that the ool was oen

2026-03-22 • via Nuitee