Emerald Hotel & Suites Calgary Airport

Hotels
6.1 (1162 reviews)
2750 Sunridge Boulevard Northeast , Calgary , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good/central location (close to mall)
Some renovated/clean rooms
Comfortable bed reported by some
Family room availability
Cons:
Dirty rooms, mould, filthy towels
Poor value / overpriced and deposit issues
Breakfast limited or stale (croissants, cookies only)
No drinking water/insufficient replenishment and broken coffee maker
Room issues: noisy fridge, lumpy pillows, moving/poor mattress, small rooms, AC problems

Categories

Cleanliness
3.8
Multiple reviews mention dirty rooms, mould, filthy towels and surface-only cleaning; a few reports note recently renovated/clean rooms, but cleanliness is generally poor.
Service
9.9
Consistently reported as friendly and helpful by several guests (staff assisted with room changes and issues); there are isolated reports of rude staff, but overall service sentiment is strongly positive.
Location
10
Multiple mentions of good location and proximity to the mall; location is repeatedly cited as a strong point.
Room Quality
5.4
Mixed reports: some rooms newly renovated and comfortable, others have noisy fridges, lumpy pillows, moving/poor mattresses, small rooms and AC/TV issues—overall average room quality.
Amenities
5.3
Guests report missing basics (no drinking water/tea replenished, vending machine suggested, bathtub hard to enter, broken coffee maker, no tissue box) though services/premises are noted by some; amenities are inconsistent.
Value for Money
3.9
Several guests describe the hotel as overpriced (one cited $300/night), and at least one report of a withheld security deposit; overall value is rated poorly.
Food and Beverage
4.4
Breakfast offerings frequently criticized (stale/day-old croissants, only cookies and milk or limited options), low coffee quality and few replenished items—F&B is below expectation.
Overall Experience
6.1
Mixed overall: many strong negatives around cleanliness, amenities and value, balanced by notably friendly staff and good location leading to an overall middling experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:03

Property Description

Convenient Location
Located in the prime Northeast Calgary district, Emerald Hotel & Suites Calgary Airport offers easy access to Calgary's top attractions, including Calgary Tower, Calgary Zoo, and Stampede Park.

Comfortable Accommodation
Each room at our 2-star hotel is equipped with a desk, private bathroom with free toiletries, flat-screen TV, and air conditioning. Some rooms even feature a cozy seating area and a wardrobe for your convenience.

Great Amenities
Enjoy free WiFi throughout the property and benefit from our 24-hour front desk service. Plus, rest assured in our non-smoking environment, just 3 km away from Calgary International Airport.

Book your stay at Emerald Hotel & Suites Calgary Airport for a seamless and comfortable experience.

Important information:

Cash or Pre-paid credit cards are not accepted. A visa/debit card will be treated as a debit card, and and damage deposits on debit cards is $300.

Please note that the Property is undergoing Minor Renovations at the moment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

6.1
Based on 1162 reviews
Cleanliness: 3.8
Service: 9.9
Location: 10
Room Quality: 5.4
Amenities: 5.3
Value for Money: 3.9
Food and Beverage: 4.4
Overall Experience: 6.1
P
PORTIA • solo_traveller • ca
8
Nice
Pros:

Location

Cons:

Not clean the bathroom

2026-08-29 • via Nuitee
P
PORTIA • solo_traveller • ca
8
2026-08-29 • via Nuitee
A
ankit • solo_traveller • ca
1
2026-08-26 • via Nuitee
M
Muhammad • solo_traveller • ca
8
2026-08-24 • via Nuitee
C
Clayton • couple • ca
9
2026-08-24 • via Nuitee
D
Denise • solo_traveller • gb
9
Pros:

Had everything we needed

2026-08-23 • via Nuitee
A
Alexander • couple • ca
8
Microwaved some popcorn and tucked into bed, the only difference from a stay at home apart from location being we had ca
Pros:

Air conditioning and utility accomodations were lovely such as the mini fridge, powerful air conditioning, and microwave, alongside those outside of the room such as ice and waste disposal.

Cons:

No in built lighting existed outside of the bathroom so all sources of lighting were secondary and ambient, such as a lamp or the window.

2026-08-23 • via Nuitee
V
VIKAS • solo_traveller • ca
5
2026-08-22 • via Nuitee
H
Harnoor • family_with_children • ca
1
2026-08-22 • via Nuitee
M
Mary Rose • family_with_children • ca
8
Staff was very accommodating and he was very nice.
2026-08-22 • via Nuitee
P
preet • couple • ca
1
Pros:

nothing

Cons:

nothing

2026-08-21 • via Nuitee
K
Kim • solo_traveller • ca
8
Fine
Pros:

What breakfast????

2026-08-19 • via Nuitee
H
Hannah • family_with_children • ca
1
Disappointing
Pros:

Nothing

Cons:

Very gross and dirty hair everywhere spider webs. The towels were not folded it looked used. Verycspelly hallways would not go again

2026-08-19 • via Nuitee
L
Lovedeep • couple • ca
3
2026-08-18 • via Nuitee
F
Fowsi • solo_traveller • ca
10
Exlent
Pros:

Good customer service well trained stuffing

Cons:

Cleanes
Customer Experience

2026-08-18 • via Nuitee
M
Ma Theresa • family_with_children • ca
9
Comfortable
Pros:

The guy frontdesk staff is friendly and give great servce

2026-08-16 • via Nuitee
A
Adham • solo_traveller • ca
1
2026-08-15 • via Nuitee
T
Tracy • couple • ca
6
2026-08-15 • via Nuitee
A
Anmoldeep • solo_traveller • ca
10
2026-08-14 • via Nuitee
O
Onkar • solo_traveller • ca
1
Pros:

Nothing, no water in the room, you can charge for it but at least provide it

2026-08-13 • via Nuitee