Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Value for money
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.89
There were issues with dirty showers and unclean fridges, impacting the perception of cleanliness.
Service
8.86
Mixed experiences; some staff provided good service, but self-check-in process was not welcoming.
Location
9.4
Great location, convenient to transport and amenities.
Room Quality
7.35
Room conditions varied, some rooms were small or had issues, but others were satisfactory.
Amenities
8.38
Basic amenities; proper kits missing, but standard offerings for this hotel tier.
Value for Money
8.34
Generally good value, especially considering location and prices.
Food and Beverage
6.39
Limited menu options and service quality were disappointing.
Overall Experience
8.36
Overall positive, but significant improvements needed in cleanliness and service consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:55

Property Description

Central Location in Sydney CBD
Novotel Sydney City Centre offers a prime location in the heart of Sydney CBD, providing easy access to iconic attractions such as the Sydney Harbour Bridge and the Sydney Opera House. Explore The Rocks precinct and Darling Harbour just moments away, ensuring a memorable stay filled with adventure and discovery.

Modern Amenities and Comfortable Rooms
With 283 spacious and freshly refurbished rooms spread across 22 levels, guests can enjoy a comfortable stay with essential amenities including free Wi-Fi, TV, air conditioning, and more. The hotel's fitness centre, 24-hour front desk, and self-check-in desk cater to all guest needs, promising a seamless and convenient experience.

Onsite Dining and Convenient Services
Indulge in a delicious buffet breakfast at the hotel's restaurant or opt for in-room dining with an all-day menu. Benefit from onsite parking, luggage storage, and proximity to Wynyard train station for easy exploration of the city and hassle-free transfers from Sydney Airport. Book your stay at Novotel Sydney City Centre for a memorable Sydney experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Guests are kindly requested to inform the hotel in advance of their preferred bedding configuration. This can be noted in the Special Requests Box during booking or by contacting the hotel using the contact details found on the booking confirmation. Please note that there is limited parking and is on first come, first serve basis. We are located next to Wynard Train Station.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8
Based on 1839 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 8.36
K
Kerryn • solo_traveller • au
8
2026-08-22 • via Nuitee
M
Megan • solo_traveller • nz
8
Tidy, basic accommodation in excellent location. Would stay again
Pros:

Tidy, excellent location. Automated check in.

Cons:

Received phone call regarding frequent flier club as result of my stay.

2026-08-21 • via Nuitee
E
Ebony-rose • couple • au
10
2026-08-21 • via Nuitee
P
Paul • solo_traveller • au
9
2026-08-20 • via Nuitee
E
Emily • solo_traveller • au
5
Average property and service but great location
Pros:

Location

Cons:

No bottled water in room, price too high, no one answered phone

2026-08-20 • via Nuitee
J
Jungwoo • couple • au
9
2026-08-20 • via Nuitee
C
Cherie • extended_group • au
9
2026-08-20 • via Nuitee
A
Ashley • solo_traveller • au
7
2026-08-19 • via Nuitee
C
Chasilu • couple • au
9
2026-08-17 • via Nuitee
Z
Zenaida • family_with_children • ph
7
2026-08-17 • via Nuitee
R
Roberto • family_with_children • it
5
Servizio deludente
Pros:

Posizione centrale

Cons:

Servizio di housekeeping che è mancato un giorni

2026-08-17 • via Nuitee
A
Alan • couple • au
8
2026-08-16 • via Nuitee
G
Grainne • solo_traveller • au
10
2026-08-15 • via Nuitee
S
Stephen • couple • au
8
2026-08-15 • via Nuitee
E
Emmy • couple • au
10
It was great , comfortable , clean and great location making it easy to see and do things
Pros:

The location

Cons:

Nothing

2026-08-14 • via Nuitee
J
John • couple • au
9
Great central location
Pros:

Tidy and close to public transport options. Easy to get there on the train from the airport. Plenty of food options nearby.

2026-08-14 • via Nuitee
A
Ahmad • family_with_children • au
8
2026-08-12 • via Nuitee
R
Roberto • family_with_children • it
4
Pros:

Posizione

Cons:

Servizio pessimo e dimensioni stanza ridotte

2026-08-12 • via Nuitee
D
Darryl • couple • nz
5
Disappointing. Too expensive for what it is.
Pros:

Location

Cons:

Room was very small, had worn carpets and overall for the price, absolutely not worth it. In addition, I wanted to make a local call during my stay, and I couldn't make a call from my room phone - which one wonders why there is a phone in the room at all. Instead, I had to use the phone in reception...just to make a local call. I registered my frustration with the hotel staff, and the person I spoke to just shrugged it off. Definitely wouldn't stay there again next time I'm in Sydney.

2026-08-11 • via Nuitee
K
King • solo_traveller • au
7
2026-08-10 • via Nuitee