Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Value for money
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.89
There were issues with dirty showers and unclean fridges, impacting the perception of cleanliness.
Service
8.86
Mixed experiences; some staff provided good service, but self-check-in process was not welcoming.
Location
9.4
Great location, convenient to transport and amenities.
Room Quality
7.35
Room conditions varied, some rooms were small or had issues, but others were satisfactory.
Amenities
8.38
Basic amenities; proper kits missing, but standard offerings for this hotel tier.
Value for Money
8.34
Generally good value, especially considering location and prices.
Food and Beverage
6.39
Limited menu options and service quality were disappointing.
Overall Experience
8.36
Overall positive, but significant improvements needed in cleanliness and service consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:55

Property Description

Central Location in Sydney CBD
Novotel Sydney City Centre offers a prime location in the heart of Sydney CBD, providing easy access to iconic attractions such as the Sydney Harbour Bridge and the Sydney Opera House. Explore The Rocks precinct and Darling Harbour just moments away, ensuring a memorable stay filled with adventure and discovery.

Modern Amenities and Comfortable Rooms
With 283 spacious and freshly refurbished rooms spread across 22 levels, guests can enjoy a comfortable stay with essential amenities including free Wi-Fi, TV, air conditioning, and more. The hotel's fitness centre, 24-hour front desk, and self-check-in desk cater to all guest needs, promising a seamless and convenient experience.

Onsite Dining and Convenient Services
Indulge in a delicious buffet breakfast at the hotel's restaurant or opt for in-room dining with an all-day menu. Benefit from onsite parking, luggage storage, and proximity to Wynyard train station for easy exploration of the city and hassle-free transfers from Sydney Airport. Book your stay at Novotel Sydney City Centre for a memorable Sydney experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Guests are kindly requested to inform the hotel in advance of their preferred bedding configuration. This can be noted in the Special Requests Box during booking or by contacting the hotel using the contact details found on the booking confirmation. Please note that there is limited parking and is on first come, first serve basis. We are located next to Wynard Train Station.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 50 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1555 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 8.36
L
Luis • extended_group • au
8
2026-02-15 • via Nuitee
H
Harwood • solo_traveller • au
4
Cons:

Air con v noisy

2026-02-14 • via Nuitee
G
Grant • family_with_children • au
8
Pros:

Central to circular quays

Cons:

Air conditioning could have been better

2026-02-13 • via Nuitee
J
James • solo_traveller • au
8
2026-02-13 • via Nuitee
A
Adrianne • family_with_children • nl
6
Pros:

De bedden

Cons:

De ligging van de kamer. Het uitzicht. Geen bar of restaurant

2026-02-13 • via Nuitee
R
Rose • solo_traveller • au
8
2026-02-12 • via Nuitee
M
MITCH • couple • au
10
2026-02-12 • via Nuitee
M
Marcelo • family_with_children • br
9
2026-02-10 • via Nuitee
H
Harmony • couple • au
3
2026-02-10 • via Nuitee
A
Akira • couple • au
9
2026-02-09 • via Nuitee
D
Damien • couple • au
6
Pros:

Location, easy check in and checkout

Cons:

Terribly uncomfortable bed and pillows. Tiny room and bathroom for the cost.

2026-02-08 • via Nuitee
E
Ewan • couple • gb
5
2026-01-31 • via Nuitee
D
Debra • couple • au
10
Great location and awesome staff and facility
Pros:

The room was very clean ,all staff was very helpful and friendly .

Cons:

Every thing was excellent.

2026-01-31 • via Nuitee
H
Holland • solo_traveller • au
8
2026-01-31 • via Nuitee
Y
yousif • couple • au
2
Cons:

They robbed me. They said to pay extra so it comes with a view. But It didn’t

2026-01-30 • via Nuitee
O
Ocha • extended_group • id
10
Good location, cozy room
Pros:

The location

Cons:

Everything is good

2026-01-30 • via Nuitee
J
James • solo_traveller • us
9
Would 100% stay again. Location is excellent and room met my needs.
Pros:

Location to everything

Cons:

All the pillows were very full and firm. I think they could have one medium and one firm per side instead of 4 firms. Mattress was great.

2026-01-29 • via Nuitee
M
Mikhail • couple • ru
10
Pros:

Очень удобно расположен.

2026-01-27 • via Nuitee
G
Gavin • family_with_children • au
7
It was OK,
Pros:

Great location, OK views.

Cons:

Room was small, lifts broke down, had to ask for hand towels and toilet paper, no sugar for the coffee, 2 adults and one child but only 2 cups/glasses.

2026-01-27 • via Nuitee
T
Tracey • extended_group • au
10
2026-01-27 • via Nuitee