Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Value for money
Cons:
Cleanliness issues
Poor food service

Categories

Cleanliness
6.89
There were issues with dirty showers and unclean fridges, impacting the perception of cleanliness.
Service
8.86
Mixed experiences; some staff provided good service, but self-check-in process was not welcoming.
Location
9.4
Great location, convenient to transport and amenities.
Room Quality
7.35
Room conditions varied, some rooms were small or had issues, but others were satisfactory.
Amenities
8.38
Basic amenities; proper kits missing, but standard offerings for this hotel tier.
Value for Money
8.34
Generally good value, especially considering location and prices.
Food and Beverage
6.39
Limited menu options and service quality were disappointing.
Overall Experience
8.36
Overall positive, but significant improvements needed in cleanliness and service consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:55

Property Description

Central Location in Sydney CBD
Novotel Sydney City Centre offers a prime location in the heart of Sydney CBD, providing easy access to iconic attractions such as the Sydney Harbour Bridge and the Sydney Opera House. Explore The Rocks precinct and Darling Harbour just moments away, ensuring a memorable stay filled with adventure and discovery.

Modern Amenities and Comfortable Rooms
With 283 spacious and freshly refurbished rooms spread across 22 levels, guests can enjoy a comfortable stay with essential amenities including free Wi-Fi, TV, air conditioning, and more. The hotel's fitness centre, 24-hour front desk, and self-check-in desk cater to all guest needs, promising a seamless and convenient experience.

Onsite Dining and Convenient Services
Indulge in a delicious buffet breakfast at the hotel's restaurant or opt for in-room dining with an all-day menu. Benefit from onsite parking, luggage storage, and proximity to Wynyard train station for easy exploration of the city and hassle-free transfers from Sydney Airport. Book your stay at Novotel Sydney City Centre for a memorable Sydney experience.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Guests are kindly requested to inform the hotel in advance of their preferred bedding configuration. This can be noted in the Special Requests Box during booking or by contacting the hotel using the contact details found on the booking confirmation. Please note that there is limited parking and is on first come, first serve basis. We are located next to Wynard Train Station.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 50 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1566 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 6.39
Overall Experience: 8.36
L
Lenie • couple • au
8
2026-04-11 • via Nuitee
J
JANINE • couple • au
9
Great spot. Convenient and great hotel.
Pros:

Great. Queen bed. 11th floor.

Cons:

Slef check in. Whilst not personal, it was very quick.

2026-04-11 • via Nuitee
V
VINCENT • family_with_children • nc
8
Excellent séjour avec un personnel avenant
Pros:

Très bon accueil, personnel agréable, souriant que ce soit pour l’hôtel ou le restaurant.
Excellents petits déjeuners.
Emplacement idéal pour les transports.

Cons:

Les moquettes dans les chambres sont trop vieilles et le nettoyage quotidien de la salle de bain n’est pas satisfaisant

2026-04-11 • via Nuitee
J
Julie • solo_traveller • au
8
Comfortable stay in excellent location, close to transport and city/circular quay. Could improve on customer service
Pros:

Location, room comfort and size.

Cons:

Self check-in, water temp variation, access at front, lack of instructions re hotel facilities/wifi.

2026-04-10 • via Nuitee
C
Cheryl • couple • au
8
2026-04-07 • via Nuitee
J
JULIE • family_with_children • gb
10
Pros:

Great location and excellent facilities in the room

2026-04-07 • via Nuitee
P
Phuong • couple • au
8
Good location,closed to train station
Pros:

location, comfort bed

Cons:

breakfast was not good , the cakes and pastry were very dry ( not fresh)

2026-04-07 • via Nuitee
C
Courtney • couple • au
7
2026-04-07 • via Nuitee
S
Susan • couple • au
10
2026-04-07 • via Nuitee
S
sunil • family_with_children • au
2
Dissapointed
Pros:

Location

Cons:

The bed was too small. There were no complementaries that I expected, like a bottle of water.

2026-04-07 • via Nuitee
R
Rosemarie • family_with_children • au
4
Pros:

None

Cons:

Not friendly staff 😒

2026-04-06 • via Nuitee
R
Robert • couple • au
9
Great overnight stay in the city.
Pros:

Everything

2026-04-06 • via Nuitee
B
Bayley • solo_traveller • nz
8
Location great good stay.
Pros:

Location is prime

Cons:

Not cleaned to the best standard and items from last guests in the room.

2026-04-06 • via Nuitee
M
Matile • family_with_children • au
10
2026-04-03 • via Nuitee
M
Marc • couple • au
10
2026-04-03 • via Nuitee
M
Martha • solo_traveller • us
10
Perfect location for a tourism-focused stay in Sydney.
Cons:

The breakfast buffet was subpar.

2026-04-01 • via Nuitee
M
Melinda • couple • au
9
Comfortable
Pros:

Nice comfortable room. Bathroom was small by adequate. Very central location.

Cons:

No room service after 9pm and not many other options to eat late around the hotel.

2026-03-31 • via Nuitee
S
Sam • couple • au
1
Never stay
Pros:

Room was absolutely shit. Very small, bathroom was small and absolutely disgusting. Air conditioning was the worse. One min super cold and another min super hot.

Cons:

I didn’t like anything, the air conditioning was jet engine sound and I never ever recommended to stay in that hotel. I stayed 100 of hotels in my life but this is the worse hotel me and my partner stayed ever. Sorry to say this but we both stayed at Novotel before and we loved it, but this was the worse experience we ever had in our life.

2026-03-30 • via Nuitee
E
Elizabeth • solo_traveller • au
9
2026-03-29 • via Nuitee
T
Trevisi • couple • au
8
Pros:

Location, room and staff were great. Rooms are very modern and enjoyable.

Cons:

Bathroom was disappointing and felt like it was well behind the room.
Car park was a nightmare and was ridiculously tight to navigate with tiny spots.
Smart TVs are a bit outdated and make it difficult to stream.

2026-03-27 • via Nuitee