Holiday Inn Express Rochester - University Area by IHG

Hotels
•
Holiday Inn Express
7.5 (898 reviews)
717 East Henrietta Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.14
Multiple comments indicated cleanliness issues, such as smeared mirrors and unclean toilets.
Service
8.11
Most comments highlight friendly and helpful staff, although some issues were reported.
Location
8.15
The location was convenient for access to the airport and attractions, but difficult to find in the dark.
Room Quality
6.6
Several comments noted issues like broken furniture and not cleaning the room properly.
Amenities
8.13
Overall amenities were satisfactory, but there were mentions of things not functioning properly.
Value for Money
7.59
Good breakfast options included in the price, but extra fees mentioned impacted perception.
Food and Beverage
8.14
Generally positive comments about breakfast quality and variety, despite a few concerns.
Overall Experience
7.11
A mix of experiences; some guests had good stays while others encountered significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:55

Property Description

Convenient Location
Located just a 7-minute drive from Marketplace Mall, Holiday Inn Express Rochester - University Area offers easy access to shopping and entertainment.

Modern Amenities
Enjoy the indoor pool, fitness center, and free Wi-Fi during your stay. The spacious rooms are equipped with all the essentials for a comfortable visit, from air conditioning to a flat-screen TV.

Complimentary Services
Relax in the lounge with complimentary continental breakfast, make free local phone calls, and take advantage of the pet-friendly policy at this welcoming hotel.

Book your stay at Holiday Inn Express Rochester - University Area for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 898 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.15
Room Quality: 6.6
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 7.11
G
Georgia • couple • us
10
Great
Pros:

Location

Cons:

Too loud

2026-04-24 • via Nuitee
M
Melissa • solo_traveller • us
5
2026-04-21 • via Nuitee
K
Khiasha • couple • us
1
Hotel dirty . Sheets weren’t clean stains on sheets and bugs
Pros:

Did not dirty

Cons:

Dirty . Bugs.

2026-04-13 • via Nuitee
• couple • us
8
2026-04-10 • via Nuitee
S
Stanislav Spektor • family_with_children • ca
8
Cons:

At this time, no coffee in room, missing towels (3 for 4 people), swimming pool had filtration issue and closed one evening.

2026-04-08 • via Nuitee
M
Marshay • family_with_children • us
1
2026-04-07 • via Nuitee
J
Joanne • solo_traveller • us
10
Pros:

Newly renovated rooms; everything was clean and fresh. Great breakfast area - spacious, clean, lots of light even on a cloudy day.

2026-04-03 • via Nuitee
C
Carolina • solo_traveller • mx
3
Pros:

Location si OK.

Cons:

The room was filthy, with stains and trash left behind, clearly no one bothered to clean it properly.
The staff were incredibly rude and unhelpful, acting like guests were a nuisance rather than a priority.

2026-04-03 • via Nuitee
S
Sweezey • family_with_children • us
8
2026-04-02 • via Nuitee
L
Luca • solo_traveller • it
5
2026-03-28 • via Nuitee
P
Peichang • family_with_children • ca
10
2026-03-28 • via Nuitee
C
Charmine • couple • us
1
Pros:

Outside was clean

Cons:

Shower smelt like sewer
Ants were crawling around
Room was dirty
Bathroom wasn’t prepared (towels and toilet paper)

2026-03-26 • via Nuitee
P
Powley • couple • ca
9
Room was clean minus the shower it could’ve been cleaned better but over all I enjoyed my stay and I will be booking the
Pros:

Clean,friendly

Cons:

Nobody came to my room to do room service upgrade the wifi it’s not that strong I was having some issues and nobody could solve the problem

2026-03-23 • via Nuitee
J
Joshua • family_with_children • us
8
2026-03-23 • via Nuitee
L
Lovelip • family_with_children • us
10
Pros:

Pool

Cons:

El baño necesita pasa mano

2026-03-16 • via Nuitee
N
Nicole • couple • us
6
Overall I enjoyed my stay and look forward to coming back and using your hotel again
Pros:

Very clean and they had a pool

Cons:

There was only one working elevator so that made it hard getting up and down to the 5th floor

2026-03-16 • via Nuitee
M
Mark • solo_traveller • us
9
2026-03-14 • via Nuitee
S
Sweezey • family_with_children • us
8
2026-03-14 • via Nuitee
L
Lisa • family_with_children • us
10
2026-03-08 • via Nuitee
J
Joseph • family_with_children • us
5
2026-03-05 • via Nuitee