Holiday Inn Express Rochester - University Area by IHG

Hotels
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Holiday Inn Express
7.5 (889 reviews)
717 East Henrietta Road , Rochester , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.14
Multiple comments indicated cleanliness issues, such as smeared mirrors and unclean toilets.
Service
8.11
Most comments highlight friendly and helpful staff, although some issues were reported.
Location
8.15
The location was convenient for access to the airport and attractions, but difficult to find in the dark.
Room Quality
6.6
Several comments noted issues like broken furniture and not cleaning the room properly.
Amenities
8.13
Overall amenities were satisfactory, but there were mentions of things not functioning properly.
Value for Money
7.59
Good breakfast options included in the price, but extra fees mentioned impacted perception.
Food and Beverage
8.14
Generally positive comments about breakfast quality and variety, despite a few concerns.
Overall Experience
7.11
A mix of experiences; some guests had good stays while others encountered significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:55

Property Description

Convenient Location
Located just a 7-minute drive from Marketplace Mall, Holiday Inn Express Rochester - University Area offers easy access to shopping and entertainment.

Modern Amenities
Enjoy the indoor pool, fitness center, and free Wi-Fi during your stay. The spacious rooms are equipped with all the essentials for a comfortable visit, from air conditioning to a flat-screen TV.

Complimentary Services
Relax in the lounge with complimentary continental breakfast, make free local phone calls, and take advantage of the pet-friendly policy at this welcoming hotel.

Book your stay at Holiday Inn Express Rochester - University Area for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 889 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.15
Room Quality: 6.6
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 7.11
L
Luca • solo_traveller • it
5
2026-03-28 • via Nuitee
P
Peichang • family_with_children • ca
10
2026-03-28 • via Nuitee
C
Charmine • couple • us
1
Pros:

Outside was clean

Cons:

Shower smelt like sewer
Ants were crawling around
Room was dirty
Bathroom wasn’t prepared (towels and toilet paper)

2026-03-26 • via Nuitee
P
Powley • couple • ca
9
Room was clean minus the shower it could’ve been cleaned better but over all I enjoyed my stay and I will be booking the
Pros:

Clean,friendly

Cons:

Nobody came to my room to do room service upgrade the wifi it’s not that strong I was having some issues and nobody could solve the problem

2026-03-23 • via Nuitee
J
Joshua • family_with_children • us
8
2026-03-23 • via Nuitee
N
Nicole • couple • us
6
Overall I enjoyed my stay and look forward to coming back and using your hotel again
Pros:

Very clean and they had a pool

Cons:

There was only one working elevator so that made it hard getting up and down to the 5th floor

2026-03-16 • via Nuitee
L
Lovelip • family_with_children • us
10
Pros:

Pool

Cons:

El baño necesita pasa mano

2026-03-16 • via Nuitee
S
Sweezey • family_with_children • us
8
2026-03-14 • via Nuitee
M
Mark • solo_traveller • us
9
2026-03-14 • via Nuitee
L
Lisa • family_with_children • us
10
2026-03-08 • via Nuitee
J
Joseph • family_with_children • us
5
2026-03-05 • via Nuitee
H
Herbert • family_with_children • us
6
Pros:

I love the fact that the hotel offers hot breakfast daily. The staff is very friendly, rooms are decent.

Cons:

The only thing I didn't like was the fact that I spent all thst money to stay four nights and I did not get any type of room service, housekeeper never came to change the beds ,take garbage or anything.

2026-03-03 • via Nuitee
W
Whidney • solo_traveller • us
10
Fin de semana de cumpleaño de mi hijo. Excelente servicio buena la comida todo la habitación limpia en fin 5 👌
Pros:

Servicio de primero

Cons:

La piscina tenía demasiado Clorox

2026-02-28 • via Nuitee
A
Andrea • family_with_children • us
10
Great place to stay.
Pros:

Very clean and the staff was friendly and helpful.

Cons:

Nothing!!

2026-02-25 • via Nuitee
A
Ashley • couple • us
9
Good especially for the short notice needed
Pros:

Easy to find, good breakfast

Cons:

Microwave still had crumbs in it
Fridge had someone else’s drinks in it still
Holders for soap and lotion falling apart and rusty
Toilet tank had card board underneath to help stabilize
Sprinkler head in shower no cover

2026-02-23 • via Nuitee
A
Ashton • solo_traveller • us
5
2026-02-23 • via Nuitee
K
Kaydeom • couple • gb
1
Won’t be coming back again I wouldn’t recommend.
Pros:

Very bad

Cons:

Didn’t like much it wasn’t clean at all. Staff weren’t friendly either.

2026-02-13 • via Nuitee
P
Paulo Henrique • couple • us
1
2026-02-12 • via Nuitee
H
Haylea • solo_traveller • us
1
Less than 4 hours.
Pros:

There were bed bugs. I reported this to the front desk and checked out immediately. Did not receive a refund.

Cons:

No bed bugs. A refund.

2026-01-31 • via Nuitee
K
Kelsey • couple • us
5
Pros:

Everyone was nice

Cons:

Heater in our room 302 didn’t work properly, toilet didn’t flush properly

2026-01-30 • via Nuitee