Holiday Inn Express Rochester - University Area by IHG

Hotels
•
Holiday Inn Express
7.5 (935 reviews)
717 East Henrietta Road , Rochester , us
+1 585-272-7800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.14
Multiple comments indicated cleanliness issues, such as smeared mirrors and unclean toilets.
Service
8.11
Most comments highlight friendly and helpful staff, although some issues were reported.
Location
8.15
The location was convenient for access to the airport and attractions, but difficult to find in the dark.
Room Quality
6.6
Several comments noted issues like broken furniture and not cleaning the room properly.
Amenities
8.13
Overall amenities were satisfactory, but there were mentions of things not functioning properly.
Value for Money
7.59
Good breakfast options included in the price, but extra fees mentioned impacted perception.
Food and Beverage
8.14
Generally positive comments about breakfast quality and variety, despite a few concerns.
Overall Experience
7.11
A mix of experiences; some guests had good stays while others encountered significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:55

Property Description

Convenient Location
Located just a 7-minute drive from Marketplace Mall, Holiday Inn Express Rochester - University Area offers easy access to shopping and entertainment.

Modern Amenities
Enjoy the indoor pool, fitness center, and free Wi-Fi during your stay. The spacious rooms are equipped with all the essentials for a comfortable visit, from air conditioning to a flat-screen TV.

Complimentary Services
Relax in the lounge with complimentary continental breakfast, make free local phone calls, and take advantage of the pet-friendly policy at this welcoming hotel.

Book your stay at Holiday Inn Express Rochester - University Area for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Guest Reviews

7.5
Based on 935 reviews
Cleanliness: 6.14
Service: 8.11
Location: 8.15
Room Quality: 6.6
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 7.11
J
Jeannie • couple • us
9
2026-09-11 • via Nuitee
C
charmaine • couple • us
10
excellent
Pros:

How clean the hotel and room was

2026-09-09 • via Nuitee
D
Dongjin • solo_traveller • kr
9
Pros:

.

Cons:

.

2026-09-06 • via Nuitee
D
diop • couple • us
3
Cons:

Bed was smelling

2026-09-05 • via Nuitee
B
Brown • solo_traveller • us
9
2026-09-04 • via Nuitee
M
Mike • couple • us
10
2026-09-01 • via Nuitee
J
JIA LIN • extended_group • us
10
I don’t know how to write. But I will book this one again and again
Pros:

The staffs are very nice!

Cons:

None

2026-08-27 • via Nuitee
S
Stephen • couple • us
10
2026-08-21 • via Nuitee
C
Courtney And Dereka • family_with_children • us
7
met the minimum needs - kids had fun
Pros:

They offered a great variety for breakfast. Lots of options (pancakes, sausage, omlettes, oatmeal, dry cereals, pastries coffee , tea, and juice. The quality was not an issue at all.

Cons:

Breakfast was good BUT very crowded. I stood at the table as my family sat and enjoyed, due to very limited seating. It wasnt a HORRID experience but definitely there is room for improvement!

2026-08-19 • via Nuitee
L
Laurent • extended_group • fr
3
mauvais accueil
Cons:

petit déjeuner vraiment très mauvais

2026-08-18 • via Nuitee
A
Arlene • family_with_children • us
9
Pros:

The commode was leaking and an old roll chain to the desk made it hard to get to the closet and chase chair. Other wise it was good.

2026-08-06 • via Nuitee
P
Philip Chao • solo_traveller • ca
7
Comfy beds. Wonderful breakfast. Tasty coffee.
Pros:

Rooms. Beds. Swimming Pool. Tasty Breakfast. 24 hour coffee machine. Great location.

Cons:

Inefficient and untrained staff. No change/shower rooms for the pool. Not enough towels.

2026-08-05 • via Nuitee
K
Kay • family_with_children • us
7
Pros:

The beds were comfortable.

Cons:

It wasn’t very quiet.

2026-08-05 • via Nuitee
S
Samson • family_with_children • us
10
A good comfortable stay
Pros:

Clean and Comfortable, and modernised.

Cons:

Not a lot of room in the breakfast area which was pretty busy.

2026-08-04 • via Nuitee
A
Allison • family_with_children • us
10
Thank you. My brother was very happy with the room and being so close to the hospital.
Pros:

It was very close to the hospital where my
Mom was. I booked the room for
My brother when we found out my mom was going to need to be on comfort care. My mom died sooner than we were hoping and my brother just wanted to go home and be in his emotions and the third party was going to charge me for the full stay, but then they decided not to.

Cons:

Booking through a third party

2026-08-02 • via Nuitee
M
melanietL7561NA • Family • Toronto, Ontario
2
Beware: parents of infants and small children that sleep in cribs, they only have 1 available in the whole hotel.
Pros:

We booked our hotel through Expedia which stated that there were cribs available and it was a “family friendly” hotel.

I put a crib request in for our infant daughter. I understand requests aren’t “guaranteed” but when we arrived for check in around 1AM after an 8 hour drive we were told there is only 1 crib in the whole hotel and it was already in use… so there was so crib available.

Needless to say we did not end up staying that night and had to scramble to find another hotel with availability and a crib at 1AM with a small child.

Luckily the lady working was nice and cancelled our reservation without charging so I appreciated that but it still left us in a scramble in the middle of the night with a small child. Beware if you have small children who sleep in cribs that this hotel only has 1 crib in the whole hotel and it’s first come first serve so even though this resort is saying it’s family friendly and that they have “cribs available” it’s misleading.

2026-07-27 • via Tripadvisor
T
Thami • couple • za
10
2026-07-21 • via Nuitee
H
Hungate • solo_traveller • us
10
2026-07-19 • via Nuitee
I
Ibrahim • couple • us
10
Good staff
Pros:

Everything

Cons:

Nothing

2026-07-18 • via Nuitee
R
Rajesh • family_with_children • ca
8
Perfect place for us
Pros:

Everything
Very efficient staff Donna in the Front Desk

Cons:

Nothing

2026-07-15 • via Nuitee