Hampton Inn Charleston-Southridge

Hotels
Hampton Inn
9.2 (795 reviews)
#1 Preferred Place , Charleston , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor breakfast quality
Dirty rooms

Categories

Cleanliness
8.78
Various mentions of cleanliness being an issue, notably dirty rooms and complaints about hair in the bathroom.
Service
9.75
The staff was frequently described as friendly and professional.
Location
9.79
Multiple reviews praised the location for its accessibility to restaurants and attractions.
Room Quality
9.24
Rooms were generally described as clean and comfortable, but some issues with bed quality were noted.
Amenities
9.27
Positive mentions of amenities like the heated pool and complimentary coffee, with some concerns about breakfast.
Value for Money
8.73
Some guests felt the prices were high compared to other similar hotels.
Food and Beverage
8.28
Breakfast received mixed reviews, with complaints about quality and options.
Overall Experience
9.75
Most reviews reflected a positive overall experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:40

Property Description

Convenient Location in Southridge Centre
Located in the bustling Southridge Centre, our hotel offers easy access to shopping, dining, and a complimentary shuttle to Yeager Airport.

Modern Amenities for a Comfortable Stay
Guests can enjoy a complimentary breakfast, stay active in the fitness center, take a dip in the indoor pool, or relax in the outdoor patio with a children's play area.

Explore Nature and History Nearby
Just a short distance away, guests can explore Kanawha State Forest's outdoor activities or visit the historic East End district for a glimpse into the city's past.

Book your stay at Hampton Inn Charleston Southridge for a perfect blend of convenience, comfort, and exploration.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CRW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 795 reviews
Cleanliness: 8.78
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.75
S
stephenrJ2164SX Couples
8
A pleasant experience!
Pros:

Excellent clean spacious room! Our visit was great from the start with a very friendly desk check-in experience. She helped us locate a local nice restaurant to watch the final FIFA match game!

The room was very clean and tidy. The bathroom and shower was also spacious with all the amenities we needed. The TV was large and had a great picture and it allowed for us to use our streaming service to watch the movies we wanted.

The pool and spa was excellent and refreshing!

The only reason i did not give this hotel a full 5 star rating was because the under-counter refrigerator was a bit noisy at times. Placing a rubber pad underneath may help reduce the noise.

Overall a great refreshing visit and i will be happy to visit again!

2026-07-24 via Tripadvisor
C
Carolyn couple gb
10
Excellent
Pros:

Lovely, clean and spacious room and bathroom, and comfy bed. Great amenities in the room inc coffee/tea making facilities and also toiletries. Breakfast and the catering area was wonderful. Staff were polite, helpful and welcoming.
the swimming pool was an added bonus

Cons:

Fridge made a buzzing noise which made getting to sleep a little difficult which we notified the staff about for future attention.

no shower, toilet or changing room at the swimming pool area

2026-07-24 via Nuitee
J
Jennifer family_with_children us
9
2026-07-23 via Nuitee
A
Anita solo_traveller us
10
Everything was wonderful, we will be back! 😃😃
Pros:

Comfortable bed, large bathroom sink, nice breakfast room

2026-07-18 via Nuitee
A
Angellete couple us
9
2026-07-07 via Nuitee
K
Kagel solo_traveller us
9
A great spot for families
Pros:

Traveling with a child, they LOVED the pool. The staff were very friendly when we checked in, and the breakfast was what we were looking for.

Cons:

The hotel could use a new coat of paint/some small renovations, and the air conditioner was loud. But only small complaints overall.

2026-07-07 via Nuitee
D
Dillon family_with_children us
10
Nice relaxing clean hotel
Pros:

The staff was super friendly and room was clean.

2026-07-06 via Nuitee
J
Jordan couple us
10
2026-07-03 via Nuitee
N
Nicole solo_traveller ca
10
2026-06-30 via Nuitee
H
H4265HOjodyw Family
10
Amazing Staff
Pros:

Lori at the front desk went out of her way to assist in accommodating my family, Mary F. I wish I had you for a housekeeper! The hotel was one of the cleanest we ever stayed at! And Wendy puts up a well diversified breakfast.( And the counters are clean. )…thank you all for a wonderful stay. Thank you Kayla for providing these ladies name. Don’t hesitate to stay here travelers.

2026-06-26 via Tripadvisor
L
Leah couple us
10
2026-06-25 via Nuitee
M
Missy couple us
8
Nice stay.
Pros:

Great stay. Comfy beds. Friendly staff, great location

Cons:

The hot tub was not hot enough.

2026-06-23 via Nuitee
C
Colleen solo_traveller us
10
Good overall experience
Pros:

Felt safe

Cons:

Room too warm

2026-06-23 via Nuitee
R
Raymond solo_traveller us
8
Pros:

Great location- near several restaurants and stores

2026-06-23 via Nuitee
A
Anthony family_with_children us
10
2026-06-21 via Nuitee
A
Anita solo_traveller us
10
Great room, nice breakfast, bathroom had lots of counter space, loved everything about our stay there
Pros:

Large room & very comfortable bed. The shower was great.

2026-06-21 via Nuitee
T
Terrence solo_traveller us
10
Best Hampton Inn I have been in
Pros:

Everything

2026-06-21 via Nuitee
G
GAtraveler514 Solo travel Atlanta, Georgia
4
Not great in last visit
Pros:

I have stayed here 3 times this year. Each visit was different first visit was ok, except for loud cars doing donuts on the adjacent parking lot on Friday night. Second visit was very unpleasant with unsupervised children running up and down hallways at night-Ball tournament attendees. Third visit was absolute worst. Again another tournament, I picked my room in alignment with my profile. After a long day of travel arrived and found I did not get my selected room - which I questioned and was told no, you are in different room. Went to that room right beside the elevator ice machine and maintenance room. The exact opposite of what my HILTON honors profile requests. I went back to request a different room and was told that was the only room available. Room smelled like fuel and smelled-not good with respiratory conditions-a night of headaches. Room was clean however smelled - Next day went to different desk person & lady kindly moved me for remainder of stay but first night was a nightmare-not only for smell but noice by the elevator and loud cars racing on the Bass Pro type store lot behind hotel.
Hotel is located nest good shopping and food. Rooms and public spaces were clean. Suggestions include: mattresses need replaced - hotel could use a steam clean/refresh, hold a couple of alternative rooms, and have a quiet sign for 11PM for adults to align by (similar to Hilton Garden Inn). Read HILTON guest profiles.

2026-06-14 via Tripadvisor
M
Morris solo_traveller us
8
2026-06-10 via Nuitee
S
Shelley Callahan family_with_children us
9
Nice place! Would stay again
Pros:

This was good - nice breakfast, the pool and gym were awesome - the location was near restaurants, which made it easy - was on the pricery side I thought for the hotel being a little older but that is summer travel! Like, don't get a cheap hotel - dog friendly, kid friendly, nice staff

2026-06-10 via Nuitee