Montcalm Piccadilly Townhouse, London West End

Hotels
London Premier
9 (6708 reviews)
65-73 Shaftesbury Avenue , London , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Attentive service
Comfortable rooms
Cons:
Limited food options
Noise from the street
Small rooms

Categories

Cleanliness
8.5
Multiple reviews mentioned cleanliness positively, but there were some concerns about amenities.
Service
10
Staff received numerous compliments for being attentive and helpful across multiple reviews.
Location
9.5
Location was highlighted as fantastic, especially for access to nearby attractions.
Room Quality
8.5
Some reviews mentioned comfortable rooms, but several noted issues such as size and noise.
Amenities
8.5
Noted issues with amenities like lack of room service and missing items in the bathroom.
Value for Money
9
General sentiment of value was good but noted small room sizes and lack of dining options.
Food and Beverage
8.5
Breakfast options were limited and the hotel did not include meal services.
Overall Experience
9.5
Many guests had a positive view of their overall stay, highlighting special experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:41

Property Description

Luxurious Boutique Bedrooms
Indulge in the stylish rooms at The Piccadilly London West End, featuring mood lighting, luxury bathrooms, and modern amenities for a comfortable stay.

Convenient Location
Located in London's vibrant Theatreland, immerse yourself in the city's culture with theatres, cinemas, and dining options just steps away from the hotel.

Exceptional Services
Enjoy the convenience of a 24-hour front desk, a fitness centre, and a variety of dining options including a bar and a lounge for relaxation.

Experience the epitome of luxury and convenience at The Piccadilly London West End. Book now for an unforgettable stay!

Important information:

For reservations of 9 rooms or more, 25% of the total cost will be charged upon booking. This amount is nonrefundable. The remaining 75% will be charged 14 days before arrival. For reservations of 9 rooms or more, cancelations must be made at least 28 days before arrival. In the event of a no-show or late cancellation, the hotel will charge 100% of the total booking. The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 6708 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
M
Mobile57838602436 Couples
10
Wonderful stay
Pros:

Choose the hotel initially due to its excellent location to theatre land and the sites of London.
Pleasantly surprised how nice the hotel is. Had a fabulous welcome from reception with a complimentary glass of Prosecco. The room was a good size with great amenities and such a comfortable bed. Room was very clean.
All of the front of house staff were brilliant. So warm and helpful. We’re even given a goody bag as we left.
Planning to book this hotel again soon.
Peter

2026-04-11 via Tripadvisor
M
MELISSA couple au
10
Pros:

The location is fabulous. The staff were very friendly and helpful. Loved our stay.

2026-04-11 via Nuitee
E
Elizabeth couple gb
5
Great location, nice staff, hotel itself disappointing,
Pros:

Good location for theatres, Soho etc. staff friendly.

Cons:

It isn’t a 5⭐️ property. Weird open wardrobe or maybe just the door missing? Good sized bathroom but nowhere to put anything in bathroom. Generally tired.

2026-04-11 via Nuitee
J
Jonny couple gb
10
Fantastic stay, great location, we will definitely stay again.
Pros:

Staff went above and beyond, very welcoming and helpful. They made extra effort to help celebrate my partners 40th birthday which really added to our stay. Fantastic location for what we needed. Room was comfy, clean and quiet, which was great given the busy location. Would definitely recommend.

Cons:

Nothing.

2026-04-11 via Nuitee
Y
Yvonne family_with_children de
9
2026-04-11 via Nuitee
C
Charlotte family_with_children gb
10
Perfect location and a nice bit of luxury. Perfect for the theatre!
Pros:

Perfect location, beautiful hotel and the room offered a little bit of luxury for a special trip, some really nice touches. Would most definitely stay here again and highliy recommend.Staff really friendly and helpful. Fabulous location for the theatre!

Cons:

Fabulous stay, room felt quite warm despite aircon being on but not a problem in April...

2026-04-11 via Nuitee
S
Shane solo_traveller au
7
2026-04-11 via Nuitee
S
Senay solo_traveller de
9
2026-04-10 via Nuitee
P
Pei Gee couple gb
10
Amazing stay!
Pros:

Location, exceptional service by the team!

2026-04-10 via Nuitee
P
Pei Gee couple gb
10
Amazing stay!
Pros:

Location, exceptional service by the team!

2026-04-10 via Nuitee
8
80charlottet Family
10
Fantastic location
Pros:

Lovely rooms, very luxurious. Checked in by Bohdana, thank you to all front desk team throughout our stay - Aura, Doina, Tilly, Josh, Wiki, Bohdana and Fabian. Safe area. Close to Chinatown, restaurants, cafes, Lego store, m and m store, open top bus, so many theatres, National Gallery, etc. A wonderful stay. On busy street but rooms very quiet. Thank you!

2026-04-09 via Tripadvisor
C
Connector54036889171 Solo travel
10
Excelent Hotel !!
Pros:

Great Hotel in a great place, in the center of the city, close to anywhere in London using public tranport, room was big and nice, bathroom perfect, with free Soapsmith toiletries, cleaning was great, stuff very helpfull, I would like to mention expressly: Aura, Doina, Tilly, Josh, Wiki, Bohdana and Fabian.
Breakfast was great, they have a nice bakery in which you can find anything.
My place to stay whenever I would be back in London ¡!

2026-04-09 via Tripadvisor
N
Nicole couple au
8
Very comfortable room with unbeatable location
Pros:

Amazing location in the heart of Soho, short walk to tube stations and surrounded by cafes/restaurants.
Room was comfortable and clean and staff friendly - were able to leave our suitcases after checkout whilst we had time to explore more.
Really nice shower!

Cons:

Room was very warm and we were unable to make it cooler or open the windows. We were only staying for a few days so it wasn’t too much of an issue, but could be something to consider for a longer stay.

2026-04-09 via Nuitee
J
Joanne couple gb
10
2026-04-09 via Nuitee
R
Roslyn couple gb
10
Nice over night stay - good nights sleep in a quiet room in a central location.
Pros:

Excellent location for our needs - easy to find

Cons:

Nothing

2026-04-09 via Nuitee
F
Fleur couple gb
10
Overall a very good stay in a great location, just a little pricey compared to others hotels.
Pros:

Excellent location. The staff were very friendly and courteous. They were helpful and we felt well looked after. Comfortable beds. Our room was lovely and quiet as we requested this. A front room would have been very noisy.

Cons:

Not enough plug points. Whilst Gail’s for breakfast was good quality, £15 per person wasn’t enough. It’s is very expensive there. We had to pay extra ourselves to enable us to have fruit juice as well as coffee. I too of a fair expensive one nights stay this was disappointing.

2026-04-09 via Nuitee
S
stents2026 Solo travel
10
A good hotel experience makes the trip
Pros:

This is a lovely hotel with great rooms and a friendly welcoming staff, who are very helpful.

2026-04-08 via Tripadvisor
J
joris family_with_children nl
9
Vriendelijke staf, goed bed & douche in hartje Soho
Pros:

Geweldige locatie. Midden in Soho

Cons:

Kamer aan de straat kant kan nogal luidruchtig zijn. Je zit vlak bij uitgaansleven en je hoort het verkeer op straat

2026-04-08 via Nuitee
C
Colin couple gb
10
Pros:

We had an amazing two night stay and have to say from arrival everyone was so welcoming we arrived early and they stored our bags and offered to phone us as soon as room was ready. When we arrived our bags had been brought up to our room we had complimentary bottle of wine, fruit and water which was such a lovely touch. The hotel location is perfect and super comfortable beds we will definitely stay here again can’t recommend it enough. Massive thank you to the front desk team Aura, Doina, Tilly, Josh, Wiki, Bohdana and Fabian they went above and beyond to make our stay so enjoyable

2026-04-08 via Nuitee
C
Carol family_with_children gb
8
Excellent location and stay
2026-04-08 via Nuitee