DoubleTree by Hilton Johnson City

Hotels
•
Doubletree by Hilton
8 (214 reviews)
211 Mockingbird Lane , Johnson City , US
+1 423-929-2000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple named employees)
Recently renovated rooms and comfortable beds
Good toiletries and large showers
Convenient location near restaurants/stores and attached restaurant
Clean rooms noted by several guests
Indoor/outdoor pool (potentially positive if maintained)
Repeat guests indicate loyalty/value
Cons:
Cockroach sighting in one room
Pool/atrium poorly maintained (leaks, cracked tiles)
Ice machines and water refill reported broken
Intermittent internet reported
No easy Netflix hookup on TVs
One report of overcooked food at hotel Burger Bar
Fire alarm/shower hot-water issues in one room

Categories

Cleanliness
7.2
Generally praised as very clean in multiple reviews (rooms, showers, toiletries), but a reported cockroach in one room lowers the score below target.
Service
9.2
Consistently strong positive feedback: numerous mentions of friendly, helpful staff (several employees named), exceptional seminar service and attentive bartending/desk staff.
Location
8
Convenient proximity to restaurants and stores and an attached restaurant make location a clear positive in reviews.
Room Quality
8.5
Recently renovated rooms, comfortable beds, large showers and good toiletries praised; isolated issues reported (fire alarm with showers, slow hot water) but overall room quality is strong.
Amenities
6.5
Mixed to negative: indoor/outdoor pool and atrium exist but are poorly maintained (leaks, cracked tiles), ice machines/water refill reported broken, no easy Netflix hookup noted by some guests.
Value for Money
8
Many repeat guests and comments about returning if price reasonable suggest good perceived value overall.
Food and Beverage
7.6
Mixed impressions: several guests enjoyed the restaurant and breakfast selection, but one strong complaint about overcooked burgers/salmon at the on-site Burger Bar lowers the score.
Overall Experience
9
Majority of stays described as enjoyable with friendly staff, comfortable beds and renovated spaces; isolated serviceable negatives did not dominate most guests' reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Adjacent to Shopping and University
Located next to the Mall at Johnson City and just 3 miles from East Tennessee State University, the Doubletree by Hilton Johnson City offers a convenient and vibrant setting for your stay.

Diverse Dining and Leisure Options
Indulge in American cuisine and cocktails at the Burger Bar, relax by the year-round indoor pool or seasonal outdoor pool, and stay active at the 24/7 gym. The hotel ensures there's something for everyone.

Comfortable Rooms with Modern Amenities
Unwind in spacious rooms equipped with free Wi-Fi, a refrigerator, coffee maker, and more. The warm decor and entertainment options make for a cozy retreat after a day of exploring.

Experience the best of Johnson City at Doubletree by Hilton - book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8
Based on 214 reviews
Cleanliness: 7.2
Service: 9.2
Location: 8
Room Quality: 8.5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 7.6
Overall Experience: 9
L
Lisa • couple • us
10
2026-10-31 • via Nuitee
R
Ramona • couple • us
8
2026-10-28 • via Nuitee
A
Amy • couple • us
10
Pros:

Love it, we stay every time we come to see our kids.

2026-10-24 • via Nuitee
Y
Yuklin • couple • us
10
2026-10-22 • via Nuitee
H
Holliday • solo_traveller • us
10
Friendly & helpful staff
Pros:

Proximity to restaurants & stores
Friendly staff
Very clean & cozy bed
Restaurant attached to hotel - very convenient!
Indoor/outdoor pool -wish I had time for a swim

Cons:

N/A

2026-10-22 • via Nuitee
B
Brody • solo_traveller • us
10
2026-10-10 • via Nuitee
P
PATRICIA • solo_traveller • us
10
Pros:

Cleanliness and friendly hosts

2026-10-08 • via Nuitee
M
Maria • couple • us
10
2026-10-08 • via Nuitee
J
JoeDS • extended_group • us
10
2026-09-18 • via Nuitee
C
chemo • solo_traveller • us
9
Pros:

Everything

2026-08-31 • via Nuitee
J
Jeremy • family_with_children • us
10
2026-08-21 • via Nuitee
D
Debora • solo_traveller • us
10
Great staff and good sleep compensated for no Netflix
Pros:

The staff was very kind, personable and genuine. Dustin helped us out with tv very late night and made point to greet and visit with us any time we crossed paths. Front desk staff extremely friendly as well, but so sorry I did not make note of their names. Thanks for the stay and when back in the area, we will return if price reasonable. Thanks for 2 good nights of sleep and kudos to the super sweet bartender. She rounded out the good people experience!

Cons:

From Texas and all hotels have easy link to load our own Netflix accounts for viewing. To be honest, pretty big benefit and may have to look for that amenity next time we seek hotel in Tennessee. That was the only negative about our stay.

2026-08-10 • via Nuitee
N
Noah • couple • us
1
The carpet was wet from the ac leaking and there was no wifi and the tv did not work
2026-08-07 • via Nuitee
L
L1927TYmiken • Business
10
Excellent Service Staff
Pros:

We held a seminar at this location for a week in July. The service from Sis and the others was phenomenal and we will definitely use this location in the future!

2026-07-16 • via Tripadvisor
3
393tammieb • Family • Raleigh, North Carolina
6
Nice but not there. Yet
Pros:

This hotel is almost 4 star. It’s recently been updated and that is really nice. The lobby, rooms, hallways-are all new and fantastically done.
The pool and atrium could be amazing but they did not put any money into these spaces. The ceiling in the atrium over the pool leaks water when it’s raining and the tile surrounding the pool are cracked and broken. You could cut your foot on all the broken tile. In some places it has been taped to hide the damage. But a more funds put into this area would make it so enjoyable. They need to replace the tiles and add some nice seating. And this space would be amazing.
The Burger Bar inside the hotel is rated #1 in the area and was a HUGE disappointment. My medium rare burger was more than well done. And my salmons salad was so overcooked I didn’t eat it. Sophie, the server, was sweet as can be but the chef needs a few lessons in meat temps. Don’t waster your money. I recommend you go across the street to Oak & Arbor Grill

2026-07-11 • via Tripadvisor
J
Jeff • couple • us
8
2026-07-05 • via Nuitee
N
nicole • solo_traveller • us
10
2026-06-22 • via Nuitee
D
Derek • couple • us
9
Other than the cockroach in our room, we enjoyed our stay. The bands were very comfortable. We had a great time.
Cons:

We saw a cockroach on the wall in our room not good

2026-06-15 • via Nuitee
L
Lorijean1958 • Couples • Nashville, Davidson County, Tennessee
10
Really nice accommodations! We will be back!
Pros:

This hotel is awesome! It has been recently renovated and the rooms are very nice. The showers are large with nice white tile and the soap, shampoo, conditioner, and body lotion are all excellent quality. The bed/pillows are super comfortable.
Had dinner and breakfast at the restaurant/bar. Food was very good- the burgers were tasty and the breakfast bar has a very nice selection of food. Love the TVs with the sports channels.
One of the best aspects of the hotel was the friendly and attentive staff. Alex, Delila, Abigail, and Jan’a were friendly, helpful, and really went above and beyond to make our stay an excellent experience. We could not have been happier, and we will definitely be back!

2026-06-14 • via Tripadvisor
Y
Yancey • solo_traveller • us
8
2026-06-01 • via Nuitee