DoubleTree by Hilton Hotel Oak Ridge - Knoxville

Hotels
•
Doubletree by Hilton
8.2 (133 reviews)
215 South Illinois Avenue , Oak Ridge , US
+1 865-481-2468

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, modern rooms
Helpful and friendly staff
Good location
Comfortable beds
Buffet had variety and hot items
Cons:
Billing issues (charged for breakfast / overcharge via Booking.com)
Pool area unkempt and indoor pool very cold
Food on-site described as pricey
Small shower in some rooms

Categories

Cleanliness
9
Multiple guests described rooms as very clean and well kept; one note about pool/outdoor tables being unkempt but room cleanliness is strongly positive.
Service
8.8
Staff repeatedly described as friendly, helpful and responsive (maintenance fixed AC quickly; staff went the extra mile), though a few billing/checkout interactions caused friction.
Location
9
Location was explicitly praised in multiple reviews as a positive.
Room Quality
8.8
Rooms described as really nice, comfortable beds and modern; small issues mentioned (small shower, initial AC problem promptly resolved).
Amenities
7.6
Mixed comments: buffet and cookies praised, but indoor pool was very cold and outdoor pool area unkempt; breakfast inclusion confusion affected amenity perception.
Value for Money
6.5
Several complaints about being charged for breakfast despite reservations and an overcharge dispute with Booking.com; food considered pricey by one guest.
Food and Beverage
7.6
Buffet praised for hot items and variety (biscuits and gravy called out), but some guests avoided on-site food due to price and there was confusion/complaint about breakfast billing.
Overall Experience
8.3
Overall stays described as pleasant with helpful staff and clean, comfortable rooms; some negative experiences around billing and pool amenities tempered impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations
Indulge in rooms adorned with rich colors, dark wood furniture, and modern amenities like a 37-inch flat-screen TV, small fridge, and designer bath amenities. Enjoy the convenience of a large work desk and free Wi-Fi throughout the property.

Dining Excellence
Experience fine American cuisine at Birchfield's Restaurant, set in an elegant Art Deco ambiance. Savor delectable dishes for breakfast, lunch, and dinner, complemented by a full drink menu at Burchfield's Lounge. Room service is available 24 hours for your convenience.

Recreational Delights
Relax and unwind at the year-round indoor/outdoor pool or maintain your workout routine at the modern gym. Stay productive at the 24-hour business center. With the American Museum of Science just a 5-minute walk away, and downtown Knoxville a short drive, DoubleTree by Hilton Hotel Oak Ridge – Knoxville is your ideal choice for a memorable stay.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.2
Based on 133 reviews
Cleanliness: 9
Service: 8.8
Location: 9
Room Quality: 8.8
Amenities: 7.6
Value for Money: 6.5
Food and Beverage: 7.6
Overall Experience: 8.3
R
Rüdiger • couple • de
10
2026-10-23 • via Nuitee
E
Elkins • solo_traveller • us
8
The room was really nice
Pros:

Well kept

Cons:

No breakfast and the food was kinda pricey so we never ate there

2026-10-20 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-10-19 • via Nuitee
R
Rhonda • couple • us
10
Very nice
Pros:

The buffet was hot and had many choices The biscuits and gravy were very good

2026-10-08 • via Nuitee
L
Lindsey • family_with_children • us
10
2026-08-25 • via Nuitee
A
Angie Kay Neal • solo_traveller • us
8
Nice
Pros:

Staff was very nice. It was extremely clean and smelled so clean as well. The air conditioning was broken when we got there but maintenance came straight up in just a few minutes had it going.

Cons:

. The pool indoor was extremely cold and the outdoor tables were not clean and the pool looked a little unkempt

2026-08-24 • via Nuitee
B
Bernadette • couple • us
10
2026-08-22 • via Nuitee
J
Juan • family_with_children • us
10
2026-08-17 • via Nuitee
D
David • solo_traveller • gb
8
A very pleasant stay
Pros:

Very comfortable bed, greeted with cookies. Super helpful staff, everyone went the extra mile. Rooms very clean and modern.

Cons:

Had to challenge that breakfast was included. Booking.com said it was, hotel said it wasn't but gladly conceded.

2026-08-12 • via Nuitee
K
kimberly • solo_traveller • us
7
Pros:

Location

Cons:

We were charged for our breakfast even though I paid extra for breakfast on my reservation. Would like a refund for that.

2026-07-06 • via Nuitee
E
Eric • couple • us
8
2026-06-15 • via Nuitee
J
Jacquelyn • solo_traveller • us
1
Booking.com lied to me about the price. I should have paid 425.26 including taxes and fees. Credit
Cons:

I booked this and was quoted $425.26, confirmation 5264917673, PIN 8939. When I checked out she did not give me a receipt but said it would be sent to me by Booking.com. I recd the receipt which is for 492.00+.!!!. I have been overcharged. Please credit the overage back to me immediately.

2026-06-01 • via Nuitee
S
Steven • couple • gb
4
2026-05-28 • via Nuitee
G
Gormley • family_with_children • us
8
Pros:

Location was good. Staff was very friendly and helpful.

Cons:

Shower was a little small.

2026-05-25 • via Nuitee
R
Ronald • couple • us
10
2026-05-23 • via Nuitee
D
David • couple • us
8
2026-05-08 • via Nuitee
B
Bryant • solo_traveller • us
10
2026-05-06 • via Nuitee
B
Billy • couple • us
10
Pros:

Friendly employees and comfortable rooms.

2026-05-06 • via Nuitee
M
Michael • couple • us
10
2026-03-31 • via Nuitee
C
Cynthia • extended_group • us
4
It happy
Pros:

They wouldn’t give us breakfast even though it said breakfast included

Cons:

We reserve two beds and they only had one bed left and we had to use a rollaway bed

2026-03-08 • via Nuitee