Quality Inn & Suites New Castle

Hotels
•
Quality Inn
7.9 (396 reviews)
1740 New Butler Rd. , New Castle , US
+1 724-890-4818

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions)
Clean rooms reported by many guests
Convenient, easy-to-find location near venues
Good value for budget travelers
Decent/adequate breakfast
Comfortable beds and pleasant lobby
Flexible service (e.g., late checkout offered)
Cons:
Housekeeping and maintenance issues (mud, unfinished repairs)
Room defects and hygiene concerns (mold, odors, icky spots, questionable tub cleanliness)
Serious security/theft incident involving staff
No elevator and limited amenities
Noise from neighbors / thin walls
Bathroom/fixture problems (hinges, loud fan, alarm issues)
Some disruptive or rude other guests

Categories

Cleanliness
7.2
Mixed reports: many guests note very clean rooms, but there are repeated issues (mud on floor, icky spots, carpets/AC musty smell, mold on curtains) and at least one serious incident tied to housekeeping.
Service
9.3
Generally praised as friendly and helpful across many reviews (staff went above and beyond, offered late checkout), though there is an isolated but serious report of theft by a staff member and poor managerial handling.
Location
9.3
Frequently described as convenient and easy to find, close to venues (e.g., Hillview Manor) and good for event locations.
Room Quality
6.4
Several room-related problems noted: door/hinge issues, poor lighting, wrong room allocation, concerns about jet tub cleanliness, noisy neighbors, and persistent odors/mold in some rooms.
Amenities
7.6
Basic amenities noted (breakfast, grill outside, cute lobby); however, lack of elevator and limited facilities were mentioned as drawbacks.
Value for Money
8.7
Seen as a good budget option by multiple guests ('If you are on a budget this is your hotel'); overall offerings align with expectations for the price point.
Food and Beverage
7.1
Breakfast is most commonly described as decent/adequate/nice, though a few guests explicitly said it wasn't great.
Overall Experience
7.6
Many guests report positive stays (friendly staff, convenient location, willingness to return), but overall impression is tempered by cleanliness concerns and at least one serious safety/theft incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location

Quality Inn is strategically situated less than 20 miles from several universities and colleges, making it an ideal choice for visiting families and academic travelers. The proximity to Lawrence County Fairgrounds and Moraine State Park offers guests a blend of education and relaxation.

Comfortable Accommodations

Each room at Quality Inn is thoughtfully furnished with refrigerators and microwaves, ensuring that guests have all the conveniences they need for a pleasant stay. The entire property being non-smoking adds to the comfort and well-being of all visitors.

Fantastic Amenities

From the free grab and go breakfast to the relaxing sauna, Quality Inn offers a range of amenities to enhance the guest experience. Business travelers can take advantage of the business center, meeting room, and fax services, while all guests can enjoy the pet-friendly policy that welcomes furry companions.

Book your stay at Quality Inn today and experience a perfect blend of convenience, comfort, and hospitality.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 396 reviews
Cleanliness: 7.2
Service: 9.3
Location: 9.3
Room Quality: 6.4
Amenities: 7.6
Value for Money: 8.7
Food and Beverage: 7.1
Overall Experience: 7.6
A
Angel • couple • us
5
Not the cleanest rooms or smartest staff.
Pros:

Breakfast wasn’t bad.

Cons:

I did not like that there was dried blood on the walls and floor of my room. The glass in the window was broken and pieces still sat on the windowsill. When brought to the staffs attention she joked and said she was texting the manager to see if someone was murdered lately. Wasn’t offered a different room or money back. Pretty disappointed. There were staff members outside smoking weed as well. Will not frequent this establishment again.

2026-11-07 • via Nuitee
M
Marge • couple • us
8
Cons:

The breakfast wasn’t all that great

2026-10-29 • via Nuitee
G
Gorney • family_with_children • us
10
Pros:

The staff went above and beyond for me 100% will be back

Cons:

Everything was great no complaints

2026-10-25 • via Nuitee
B
Barbara • couple • us
7
If you are on a budget this is your hotel
Pros:

Staff were very friendly and helpful

Cons:

There was mud on the floor. Housekeeping needed to do a much better job. General maintenance was done terribly. Spackle in shower was not sanded or smoothed before being painted.

2026-10-25 • via Nuitee
T
Tammi • extended_group • us
10
2026-10-20 • via Nuitee
J
Jeffery • couple • us
5
2026-10-19 • via Nuitee
J
Jamie • extended_group • us
10
Enjoyed! Would stay again.
Pros:

Staff was very friendly and helpful. Cute lobby. Nice breakfast.

Cons:

A few icky spots in the room but overall fairly clean

2026-10-18 • via Nuitee
D
Dion • couple • us
8
Pros:

We were a five minute drive from Hillview Manor, which was a bonus at 2am. Very easy to find. Breakfast was decent. The room was very clean.

2026-10-08 • via Nuitee
J
Julianne • couple • us
8
2026-10-08 • via Nuitee
B
Brenda • couple • us
8
We will continue to stay at this hotel annually.
Pros:

Location was great for the venue we visited. Friendly staff. Breakfast was adequate.

Cons:

Bathroom door didn't close due to a problem with the hinges. Lighting wasn't great for reading in bed. Noisy neighbors above.

2026-09-08 • via Nuitee
R
Raymond • couple • us
5
2026-09-08 • via Nuitee
A
Alexander • couple • de
7
Kann nur eine Zwischenstation sein
Cons:

In der Stadt ist nichts vorhanden…

2026-09-04 • via Nuitee
W
wesley • couple • us
10
Pros:

everybody is so pleasant, and helpful.

Cons:

nothing

2026-09-02 • via Nuitee
J
Jorden • couple • us
1
Good until my last night I had to call cops and nothing was done. Way to treat homeless.
Pros:

Rooms were clean bc I was there a bit and cleaned myself. I left door open to take my open a trash out and the drug addict that works there from out of town. Her bf lives there also. Trash worker

Cons:

The cleaning lady stole money from my wallet that lives there with her boyfriend. And manager couldn’t find her when I told her kindly! They refunded me the last day. Didn’t get money from cleaning lady, after manager left shift cleaning lady was the desk person I had to talk to get refunded the night!

I was there for over a week. I stopped talking to that lady who cleaned rooms after her boyfriend told me he could get “something for my pain”

Her and her boyfriend LIVE AT THE HOTEL.

Worst experience right before I left. She went in my room, when I took my rooms garbage AND did her work.

Not going on to anyone else that I talked to they were nice. Brandi needs GONE!

Called the cops and he believed me but couldn’t do anything bc her job is to go into your room!

Her and a girl laughed after I accused her. They didn’t even give me a review I had to come on here from a previous stay. My theft happened on their app. What a great CHOICE HOTEL that was. Here’s the cops I followed up with when I was leaving in pictures.

2026-08-27 • via Nuitee
J
Jorden • couple • us
7
2026-08-19 • via Nuitee
J
Jorden • couple • us
7
Staff was kind
Pros:

Cleanliness, breakfast, and staff

Cons:

Some of the order ppl staying I’m from in town. Homeless using savings, very clean. But some of the ppl staying were very very rude.

2026-08-19 • via Nuitee
J
Jorden • couple • us
6
2026-08-19 • via Nuitee
J
Jennifer • couple • us
10
great experience
Pros:

the staff was amazing. Even offered us a later check out since we were going to an event that would end at 3 am

Cons:

nothing

2026-08-18 • via Nuitee
T
Trisha • couple • us
5
Comfortable quick stay, no elevator
Pros:

Grill outside, beds were very comfortable

Cons:

No elevator. Got wrong room at first, Jet tub unknown if cleaned correctly

2026-08-11 • via Nuitee
J
Jorden • couple • us
10
Very nice
Pros:

Workers cleanliness and breakfast

Cons:

A lot of ppl

2026-08-11 • via Nuitee