Quality Inn & Suites New Castle

Hotels
•
Quality Inn
8.1 (543 reviews)
1740 New Butler Rd. , New Castle , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Sauna
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Cleanliness issues
Breakfast improvement needed
Insect concerns

Categories

Cleanliness
7.49
There were multiple complaints regarding cleanliness, particularly the floors not being vacuumed and bugs in the room.
Service
8.96
Staff was described as friendly and accommodating, though there were issues with check-in timeliness.
Location
8.5
Guests frequently praised the convenient location relative to local events.
Room Quality
7.95
Rooms were generally clean and comfortable, but some repairs were needed.
Amenities
7.98
Amenities were present, but some guests suggested improvements, particularly in the breakfast offerings.
Value for Money
8.44
Guests found the overall experience to be reasonably priced, especially compared to similar hotels.
Food and Beverage
6.99
Breakfast options received mixed reviews, with suggestions for improvement noted.
Overall Experience
8.46
Many guests indicated they would return, describing their stay as enjoyable despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:00

Property Description

Convenient Location

Quality Inn is strategically situated less than 20 miles from several universities and colleges, making it an ideal choice for visiting families and academic travelers. The proximity to Lawrence County Fairgrounds and Moraine State Park offers guests a blend of education and relaxation.

Comfortable Accommodations

Each room at Quality Inn is thoughtfully furnished with refrigerators and microwaves, ensuring that guests have all the conveniences they need for a pleasant stay. The entire property being non-smoking adds to the comfort and well-being of all visitors.

Fantastic Amenities

From the free grab and go breakfast to the relaxing sauna, Quality Inn offers a range of amenities to enhance the guest experience. Business travelers can take advantage of the business center, meeting room, and fax services, while all guests can enjoy the pet-friendly policy that welcomes furry companions.

Book your stay at Quality Inn today and experience a perfect blend of convenience, comfort, and hospitality.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PIT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 543 reviews
Cleanliness: 7.49
Service: 8.96
Location: 8.5
Room Quality: 7.95
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 6.99
Overall Experience: 8.46
S
stepp • solo_traveller • us
10
Pros:

The staff

Cons:

No pool lol

2026-05-01 • via Nuitee
R
Riverarodz • couple • us
10
2026-04-30 • via Nuitee
J
Jonathan • solo_traveller • us
5
Pros:

We had a place to sleep

Cons:

The carpet in the hallway and stairs didn't smell to pleasant

2026-04-27 • via Nuitee
C
cindy • extended_group • us
10
Pros:

It was nice and clean.

2026-04-26 • via Nuitee
B
Beth • solo_traveller • us
8
Pros:

Room was clean and had everything we needed. Staff was very nice and helpful.

Cons:

Smell of marijuana.

2026-04-24 • via Nuitee
T
Tim • family_with_children • us
10
Cost effective and clean and comfy
Pros:

Easy to find. Alexis at the counter was wonderful. Everything was clean.

2026-04-20 • via Nuitee
F
Felicia • solo_traveller • us
6
Pros:

Staff were very accommodating and nice.

Cons:

It wasn't clean. We found a tissue behind the bed stand when I had to hook u0 my cpap. A dirty Q tip in the bathroom underneath the vanity. Mold in the shower head. The floors weren't clean.

2026-04-19 • via Nuitee
A
Ashley • couple • us
1
Terrible.
Pros:

The room was dirty, and had cobwebs on the walls and ceiling, within two minutes of being in the room there I seen was a bug walking on the wall, the carpet was filthy, the walls had stains, there was mold in the bathroom, crack ceilings in the bathroom,the walls had cracks all around the air conditioner and baseboard. It was dark. It is nothing like the pictures. I left the hotel room within five minutes of being in there and checked into another hotel when I got to my other hotel, I called the front desk to tell them I was not staying there because of the reasons I just listed and the lady Melissa at the front desk hung up on me do not stay here if you don’t like to sit in a dirty room.

2026-04-12 • via Nuitee
K
Kaitlin • couple • us
5
2026-04-05 • via Nuitee
A
Angela • couple • us
10
2026-03-20 • via Nuitee
A
Angela • couple • us
10
2026-03-20 • via Nuitee
P
Paige • family_with_children • us
6
Not gross, not great.
Pros:

Price was good, staff was friendly and helpful, breakfast was good

Cons:

Facilities are very old and outdated. I was one of those situations where I Aimee they clean, but everything is dingy. We couldn't get the TV to connect to the wifi so I used my Hotspot. Volume only worked on certain channels

2026-03-19 • via Nuitee
D
Dennine • solo_traveller • us
7
2026-03-16 • via Nuitee
J
jeri • family_with_children • us
10
Pros:

It needs to be a little updated and it was good ,just needs updated

2026-03-14 • via Nuitee
M
Mary • solo_traveller • us
10
Satisfied with the staying. I will stay in Quality Inn for the next trip wherever I travel.
Pros:

Staff was friendly and supportive

Cons:

Some customers talked too loudly, and children ran in the hallway

2026-03-02 • via Nuitee
S
Spinnato • couple • us
10
2026-02-28 • via Nuitee
L
Linda • family_with_children • us
10
2026-02-24 • via Nuitee
L
Linda • family_with_children • us
10
2026-02-24 • via Nuitee
C
Carla • family_with_children • us
7
2026-02-12 • via Nuitee
J
Joseph • family_with_children • us
4
Pros:

Room was clean. Bed comfortable.

Cons:

I paid extra for a whirlpool bath. I knew it would help my sore back. But after emptying it, I found dirt or some lining that peeled off left in the tub. Disgusting! The room coffee was horid, the breakfast nook coffee just a tad better at yuch. As far as location? I thought it was right off I-80, but it was not. It about 25 miles south of the exit. Unbelievable. Added an extra hour or so of driving both ways, maybe more.

2026-02-09 • via Nuitee