Tru By Hilton Chicopee Springfield

Hotels
•
Tru by Hilton
8.9 (769 reviews)
440 Memorial Drive , Chicopee , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Good value for money
Great breakfast
Cons:
Issues with room cleanliness
Noise disturbances
High price for some rooms

Categories

Cleanliness
7.9
Several reviewers noted issues with cleanliness, such as a room that hadn't been well cleaned.
Service
9.9
Many reviews highlight the friendly and courteous staff, providing excellent service.
Location
9.4
Multiple reviews praised the convenient location of the hotel, being close to attractions.
Room Quality
8.4
Rooms are generally described as comfortable and well-stocked, though some had issues.
Amenities
8.4
Complimentary breakfast and coffee received positive remarks; snacks were available.
Value for Money
8.9
Price was considered good; however, some guests felt the room rate was a bit high.
Food and Beverage
8.9
Breakfast options praised, especially the coffee station.
Overall Experience
9.4
Overall positive sentiments with many guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:36

Property Description

Convenient Location
Located just off Interstate 90 and adjacent to Chicopee Marketplace, Tru By Hilton Chicopee Springfield offers easy access to nearby attractions and amenities.

Complimentary Amenities
Enjoy a complimentary daily breakfast and take advantage of the on-site business and fitness centers during your stay. Stay connected with free Wi-Fi available in all rooms.

Comfortable Accommodations
Relax in the simply styled rooms equipped with a cable TV, coffee maker, clock radio, and free local calls.

Book your stay at Tru By Hilton Chicopee Springfield for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 769 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.4
Room Quality: 8.4
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
J
John • couple • us
9
Pros:

😁😁

Cons:

Everything

2026-03-21 • via Nuitee
G
Gregory • family_with_children • us
9
Very Nice
Pros:

Was very good

Cons:

Little more space in the bedroom

2026-03-21 • via Nuitee
J
Jasmine • couple • us
10
2026-03-21 • via Nuitee
R
Ritchie • solo_traveller • us
10
Overall - Excellant.
Pros:

Very convenient and affordable.

Cons:

Not many good places to eat in the area.

2026-03-20 • via Nuitee
S
Shamnvic • family_with_children • us
10
We had a great time n will be staying here more often
Pros:

We went for the pool n the play area for the kids

2026-03-17 • via Nuitee
M
maria • family_with_children • us
10
2026-03-16 • via Nuitee
M
Marcia • extended_group • us
10
My stay was comfortable and the staff was helpful.
Pros:

I thought the hotel was very clean and the bed was very comfortable.

Cons:

I have nothing negative to say

2026-03-12 • via Nuitee
D
Dawn • family_with_children • us
10
2026-03-10 • via Nuitee
M
maria • couple • us
10
2026-03-09 • via Nuitee
F
Fosberg • family_with_children • us
10
2026-03-05 • via Nuitee
B
Betty • solo_traveller • us
10
2026-03-05 • via Nuitee
B
Betty • solo_traveller • us
10
I often stay here and am always pleased with my stay.
Pros:

Good breakfast.
Good location.
Quiet room.

2026-03-04 • via Nuitee
A
Abdulhai • solo_traveller • sa
10
Pros:

It's comfortable and provide everything

2026-03-04 • via Nuitee
R
ROOSEVELT • couple • us
8
Having breakfast at the entrance (lobby) was uncomfortable to me.
Pros:

Location

Cons:

The reception desk looks like a vending machine.

2026-03-02 • via Nuitee
F
Fosberg • family_with_children • us
10
2026-02-28 • via Nuitee
L
Luis Andrade • family_with_children • co
9
Hotel al que vale la pena quedarse más de una noche
Pros:

Hotel moderno y acogedor con excelentes y variadas opciones de desayuno. Además cuenta con una buena barra de bebidas calientes. El lobby es muy acogedor como para pasar mas tiempo leyendo, trabajando o simplemente pasando el tiempo. Personal muy atento y colaborador. Tiene muy fácil acceso desde la I90. A muy pocos minutos en carro hay una amplia variedad de restaurantes y almacenes. El acceso al centro de Springfield es fácil en autopista.

Cons:

Lamento no habernos quedado mas tiempo alojados ahí como para disfrutar mejor lo que el hotel tiene para ofrecer a sus huéspedes.

2026-02-24 • via Nuitee
S
Sheila • couple • us
10
2026-02-24 • via Nuitee
F
Frankie • family_with_children • us
10
Pros:

Very colorful brightened up my day soon as o set
Foot in the building

2026-02-23 • via Nuitee
R
Robert • couple • ca
1
Very disappointed because I couldn’t get in my room for two hours
Cons:

The computers were shut down and I had to wait for over two hours for my room after a 15 or 16 hour day of driving I was almost sick. I was so tired and had to stay in there and wait for two hours for my room was very disappointing.

2026-02-22 • via Nuitee
M
Magdeline • extended_group • us
9
Comfortable
Pros:

Quiet, staff was quick with responses over the phone and email and very friendly in person.

Cons:

Not very many breakfast option

2026-02-13 • via Nuitee