Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Variety of food options
Cons:
Outdated rooms
Cleanliness issues noted
Some food quality complaints

Categories

Cleanliness
8.58
Some guests mentioned outdated rooms and cleanliness concerns.
Service
9.99
Numerous reviews highlighted excellent service, with special mentions for staff like Daniel, Jessica, and others.
Location
9.59
Consistently noted as a great location near MRT Station and shopping malls.
Room Quality
8.54
Rooms are described as outdated, affecting overall impressions.
Amenities
9.57
Good amenities available, plus positive remarks on food variety.
Value for Money
9.03
Mixed reviews on the value, but some found it acceptable given quality service.
Food and Beverage
8.58
Some complaints regarding food quality, particularly at SANA SINI.
Overall Experience
9.75
An overall positive experience was reported, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:03

Property Description

Luxurious Retreat in the Heart of Jakarta

Modern Amenities: The 5-star Pullman Jakarta Indonesia boasts a spa centre, modern fitness centre, and free WiFi hotspots throughout the property, ensuring guests have a comfortable and convenient stay.

Prime Location: Situated centrally, the hotel is a short distance from popular landmarks like Plaza Indonesia Shopping Mall and Monas National Monument, making it an ideal choice for both leisure and business travelers looking to explore the city.

Culinary Delights: With a variety of dining options including international buffets, Japanese dining, and lounges for drinks and snacks, guests can indulge in a culinary journey without leaving the hotel premises.

Book your stay at Pullman Jakarta Indonesia for a truly unforgettable experience in Jakarta.

Important information:

Please note that guests are required to present the credit card used for booking upon check-in. If guest is not the credit card holder, the credit card must be authorized prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 677,600 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 825 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 8.54
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.75
T
Takashi solo_traveller jp
6
Pros:

施設が古かった

電源コードがグローバル対応があれば尚良い

2026-02-13 via Nuitee
2
218valm Business Philippines
10
Excellent Hotel in a central location
Pros:

The hotel gives a very good first impression with all the artwork and sculptures at the lobby and mezzanine levels.

The Club Floor room was large, modern and had all the amenities, including power outlets at the right places. The club lounge serves a decent breakfast with nice ala carte options. The happy hour serves a nice fare of appetizers and food that could serve as a light dinner. It also offered limited choices of wines, spirts and beer.

The buffet restaurant had a wide range of international cuisine. The Japanese restaurant was very classy and served a great Teppanyaki table. But the price was on the higher side.

The hotel and restaurant staff were all service-oriented and eager to please. The Guest Experience Manager and staff went out of their way to have a chat with me and make sure everything was okay and even volunteered to make my restaurant reservation. This was a class act by the Manager,

2026-02-12 via Tripadvisor
A
ayum660 Family
10
I’m so happy to eat dinner in this place
Pros:

Everything is damn good! And i love it tbh for Service so pwetty well thankyou Ka kiki and Ka Kristin i just want to comeback later 🤍🙏🏻

2026-02-09 via Tripadvisor
E
emiranoors Solo travel
10
Delicious Food with Truly Extraordinary Service. Thank you Kiki, Deya, Kristin
Pros:

I had a wonderful dining experience here. The food was absolutely delicious and well prepared, flavorful, and clearly made with great attention to detail. The ingredients tasted fresh, and it was evident that the chef is highly skilled and truly understands how to bring out the best in each dish.

What truly made the experience stand out was the service. The staff were incredibly attentive, warm, and professional, going above and beyond to ensure everything was perfect. The level of hospitality was genuinely extraordinary and made us feel very well taken care of.

Overall, a fantastic restaurant with excellent food, a talented chef, and outstanding service. Highly recommended, and I would definitely love to come back.

Thank you Kiki, Deya, Kristin

2026-02-09 via Tripadvisor
D
Dream12353989626 Business
10
A pleasant stay with attentive staff
Pros:

I stayed for an extended period of time. The staff members were very polite and always greeted me with a smile.

At breakfast, Feroz-san introduced me to a traditional Indonesian drink called Jamu, understood my preferences, and always took care of me. Whenever I have a problem, he solves it right away.

Lulu-san always greeted me with a smile, understood my preferences, and took care of my takeaway drinks.

Caca-san, the room cleaner staff, always cleans the room very well, which makes me relax after coming back from work.

The staffs at this hotel make your stay very comfortable.

2026-02-08 via Tripadvisor
C
Ching couple tw
8
2026-02-08 via Nuitee
M
MikeHasia family_with_children mc
6
Moyen
Pros:

la location

Cons:

chambre à renouveler

2026-01-30 via Nuitee
N
Nilesh family_with_children sg
10
2026-01-30 via Nuitee
H
Hiro solo_traveller sg
7
2026-01-30 via Nuitee
M
moorushas Business Melbourne, Victoria
10
Highly recommended
Pros:

This is high class hotel. The facilities, staff and restaurant are amazing. From the moment I walked in and to the moment I left the hotel I was treated as VIP.
Breakfast is very tasty and plentiful.
Pick up from airport and transportation to the company were arranged by the concierge even before I entered the country.
The cleanliness of my room was at a high standard. Particularly I would like to mention Yulan and Rahman, who made cutest animals from the towels (dog and rabbit). It brought smile to my face.

I will stay here again during my next trip.

2026-01-29 via Tripadvisor
D
desikam Family
8
Great stay
Pros:

The room is always clean, thanks to the housekeeper Ms. Yulan. Strategic location. And even though the room is facing the main road, the noise level is just fine.

2026-01-29 via Tripadvisor
R
Rohana family_with_children sg
9
Pros:

Location & staff was very friendly & polite

Cons:

NA

2026-01-27 via Nuitee
E
Excursion33434206584 Family
8
Family dinner
Pros:

Nice & clean place. The staff were friendly. Mas Kiki & Mba Riza helped my family. They are communicative & friendly people. Food was delicious! It wasn’t noisy but rather a calming space so the atmosphere was quite relaxing.

2026-01-24 via Tripadvisor
A
AloysiusNg71 Family Singapore
8
Nice hotel near Plaza Indonesia
Pros:

Had booked 2 deluxe rooms for 1 night thru Accor Apps as ALL platinum member.
Hotel mentioned 1 room will be upgraded to Junior Suite.but seems like there's not much dif between upgraded and non upgraded rooms.
In fact, the deluxe rooms seems nicer and even have a small walk-in wardrobe.
Anyway, its ok for just 1 night.
Hotel was refurbished from very old hotel, but u can't fault anything with the upgrade done.
Walking distance to nearby malls, which is good.
Executive lounge cocktail hours served very limited choices or beverage and food.
Breakfast selection is huge and comparable to Fairmont Jakarta.
Special mentioned to conceige staff, Rizky, who was very helpful during our check in, as we have few luggages and no one other than him, is interested to assist us.

2026-01-23 via Tripadvisor
D
DaveH4559 Business
10
Excellent Pullman Jakarta!
Pros:

I love staying at Pullman Thamrin, And it's has always been my first choice when I go to Jakarta!

It's centrally located in the heart of the city,
And it very accessible between customer meeting.

Malls are just across the street, and restaurant is plentyful!!

The service provided by the hotel staff is excellent and friendly,

I would highly recommend Pullman to my friends and business partners,

2026-01-23 via Tripadvisor
S
SHUMEI solo_traveller jp
9
騒音以外は満足です。
Pros:

ロケーションが良く、朝食がとても充実している。

Cons:

朝からバイクの騒音がうるさい。

2026-01-23 via Nuitee
S
SHUMEI solo_traveller jp
9
2026-01-23 via Nuitee
S
Shamsul Fadzil solo_traveller my
9
2026-01-20 via Nuitee
J
john solo_traveller ie
8
2026-01-20 via Nuitee
M
Mamoru couple jp
8
快適でした。
Pros:

買い物に便利な場所でした。

Cons:

もう少しインドネシアらしい風情を味わいたかった。

2026-01-19 via Nuitee