Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (many individual mentions)
Central, convenient location near shopping
Excellent breakfast offerings
Strong restaurant options (Kahyangan, shabu shabu)
Nice pool and Pullman Lounge
Comfortable, cosy rooms with good views
Cons:
Inconsistent housekeeping/clean towels reported
Missing breakfast items cited (croissant, omelet)
Street noise and external construction affecting some rooms and access

Categories

Cleanliness
6.4
Some negative mentions — repeat guest noted missing usual clean puffy white towels and lower-than-expected housekeeping consistency.
Service
8.9
Strongly positive: many reviews praise individual staff (Nindy, Kiki, Albar, Ella, Sherly, etc.), attentive concierge, helpful Bluebird and Sana Sini teams, and flexibility for requests.
Location
8.8
Consistently noted as centrally located and close to major shopping areas; overall excellent location.
Room Quality
7.8
Mixed: described as cosy and comfortable with good high-floor views (28th floor) but some rooms (6th floor) affected by street noise and external works.
Amenities
8.5
Positive mentions of pool, Pullman Lounge, and attentive housekeeping/bell staff; amenities generally well-regarded.
Value for Money
8.2
Standard quality for this hotel tier
Food and Beverage
8.8
Very positive: multiple strong mentions of breakfast (best breakfast), Kahyangan teppanyaki, shabu shabu, and excellent restaurant service.
Overall Experience
8.2
Generally very positive and memorable stays thanks to staff and dining; occasional detractors (cleanliness, noise) balance overall impression to target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Luxurious Retreat in the Heart of Jakarta

Modern Amenities: The 5-star Pullman Jakarta Indonesia boasts a spa centre, modern fitness centre, and free WiFi hotspots throughout the property, ensuring guests have a comfortable and convenient stay.

Prime Location: Situated centrally, the hotel is a short distance from popular landmarks like Plaza Indonesia Shopping Mall and Monas National Monument, making it an ideal choice for both leisure and business travelers looking to explore the city.

Culinary Delights: With a variety of dining options including international buffets, Japanese dining, and lounges for drinks and snacks, guests can indulge in a culinary journey without leaving the hotel premises.

Book your stay at Pullman Jakarta Indonesia for a truly unforgettable experience in Jakarta.

Important information:

Please note that guests are required to present the credit card used for booking upon check-in. If guest is not the credit card holder, the credit card must be authorized prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

8.2
Based on 890 reviews
Cleanliness: 6.4
Service: 8.9
Location: 8.8
Room Quality: 7.8
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 8.8
Overall Experience: 8.2
M
Mohamed Nazim • couple • my
10
2026-10-31 • via Nuitee
A
Alden • extended_group • my
7
2026-10-26 • via Nuitee
S
Syed Munshe Afdzaruddin • family_with_children • my
5
Quality depreciate @Pullman
Pros:

Only the location and hospitality of staff

Cons:

I am a repeat client but i didnt get the usual that i look for clean puffy white towels and good delicious croissant at breakfast plus good omelet!!

2026-10-25 • via Nuitee
M
Mauricio • family_with_children • br
10
Pros:

Localização excelente. Area central proximo a grandes shoppings.

2026-10-23 • via Nuitee
A
Alden • extended_group • my
8
2026-10-12 • via Nuitee
E
Elisabet • family_with_children • au
7
It was a pleasant stay.
Pros:

Nindy at the concierge is so friendly. She welcomes us every time with a smile and warmth. We love her!

Cons:

There is works going on outside of the hotel so coming in and out, by walking and by car is a bit tricky. We stayed on 6th floor and we could still hear all the noise on the street.

2026-09-13 • via Nuitee
N
Naoki • solo_traveller • jp
8
2026-09-10 • via Nuitee
N
Naoki • extended_group • jp
7
2026-09-10 • via Nuitee
M
Mukhammadayub • couple • uz
8
2026-09-08 • via Nuitee
S
Shilpi • solo_traveller • in
9
2026-09-06 • via Nuitee
U
ulrike • solo_traveller • de
9
Breakfast Paradise centrally located
Pros:

Das beste Frühstück und ein toller Pool!

2026-09-05 • via Nuitee
R
Rafael • solo_traveller • cl
9
2026-09-02 • via Nuitee
N
Navigator62127632819 • Family
10
Jakarta, 2026
Pros:

soooo goooodd, sent by kak nindy and kak sakkayy im from room 1116!! so far its goood staying here

2026-08-29 • via Tripadvisor
P
putri1991m • Family • San Francisco, California
10
Great shabu shabu in Jakarta
Pros:

Great shabu shabu spot in jakarta have been going with family since my highschool days and recently returned after moving out of the country and its still delicious. Great service and hospitality by kiki & albar. Thank you for taking great care of us!

2026-08-27 • via Tripadvisor
M
Mohamed Nazeri • extended_group • my
8
Friendly comfortable cosy
Pros:

Cosy comfortable good location very friendly

Cons:

None

2026-08-27 • via Nuitee
M
Mrs_DebbyTouboul • Couples • Paris, Ile-de-France
10
Thoughtful gesture
Pros:

We went to Kahyangan restaurant last week to relive memories from 14 years ago, before we left Indonesia for Europe.

What's funny is that as soon as we walked through the gate, one of the staff welcomed us and said my name, as if he'd known me forever.

The mix teppanyaki set for two people was perfect,the quality of the meat and seafood was excellent. Chef Jamil's 'performance' was spectacular, especially the 'nasi goreng hati yang membara,' and he chatted with us throughout.

The service from Pak Kiki and Pak Hendi was amazing and warm. They even gave us a complimentary cake that said 'Welcome back to Kahyangan.'

The bonus was seeing Jakarta from 28th floor.

For us, living in France, receiving such a thoughtful gesture means a lot. Overall, the food, quality, and service remain excellent. We'll definitely be back on our next trip to Jakarta.

Thank you, Chef Jamil, Pak Kiki, and Pak Hendi

2026-08-25 • via Tripadvisor
C
Climber31658295535 • Business
10
Pullman Lounge — A Truly Memorable Experience and exceptional stay.
Pros:

⭐⭐⭐⭐⭐ Pullman Lounge — A Truly Memorable Experience and exceptional stay.
This month I had the pleasure of staying at Pullman, and it truly left a lasting impression — all thanks to the wonderful team that makes the place what it is.
A special mention goes to Ella, Sherly, Chusnul, Fina, Maitsa, Agi, and Evi — their attentiveness and warm hospitality set the tone from day one. What stood out most was the team's ability to anticipate guest needs without ever being intrusive. On one occasion, I had booked a non-refundable room but needed to prepone my stay — and without hesitation, the team accommodated my request and handled all the adjustments seamlessly. That kind of flexibility and genuine care is rare, and it speaks volumes about the culture at Pullman.
A heartfelt thank you to Ela for her exceptional coordination for preponing stay related queries — always on top of updates and ensuring everything was in order with smile.
Bluebird team deserves a special mention too — young, energetic, and impressive in the way they remember guests' preferences and deliver quick. And to the Sana Sini staff, House keeping team, Bell boys — thank you for the wonderful care and excellent service throughout.
Most of all, thank you to the entire Pullman team for making my birthday truly memorable. 🎂

2026-08-24 • via Tripadvisor
V
Vacation28807784543 • Solo travel
10
My first visit & stay in Central Jakarta
Pros:

Great location, MRT is just 3-5 mins walk away and Plaza Indonesia is just across the road!

The hotel room is well equipped with amenities, very clean and tidy. Romi from Housekeeping has been very helpful!

Breakfast spread is very good with a nice balance of local and international dishes.

Overall, hotel staff are very friendly, polite and helpful - front desk, concierge, security, housekeeping, Sana Sini restaurant & room service. Will definitely stay here again!

2026-08-23 • via Tripadvisor
R
rxdxvxx • Business
10
A Wonderful Business Stay & Event Experience at Pullman Jakarta Indonesia Thamrin CBD
Pros:

I recently stayed at Pullman Jakarta Indonesia Thamrin CBD for a business event, where we booked both the ballroom and guest rooms for 2 days and 1 night. Overall, it was such a wonderful experience, and I would definitely come back again!

The location is absolutely strategic. It is very close to Bundaran HI and surrounded by so many convenient places. Grand Indonesia and Plaza Indonesia are just nearby if you want to go shopping, while Tanah Abang is also easily accessible if you are looking for more affordable shopping or wholesale options. And if you are a street food lover, Jalan Sabang is also just a short walk away. You really have everything within reach.

The atmosphere is one of my favorite things about this hotel. It feels very calming, relaxing, and aesthetically pleasing. I really enjoyed the art pieces and paintings displayed throughout the hotel. There was even a Kate Moss sculpture on display, and the art space on the second floor was such a cute and unique touch. The eye-catching artwork combined with the soothing interior design made the whole hotel feel very special.

The room was super comfortable and cozy. There are different room types available depending on your budget, but whichever room you choose, the comfort is definitely there. You can also request a room with a view overlooking Plaza Indonesia, Thamrin, or Bundaran HI — and trust me, the view is AMAZING!

One thing I really appreciated was how considerate Pullman was regarding noise. Since I happened to stay during the 81st Indonesian Independence Day celebrations, the hotel proactively informed guests about possible noise from the events and even offered earplugs for guests who might feel uncomfortable. I really appreciate this kind of attention to guest comfort.

A special thank you to Ms. Esra, who was incredibly helpful in assisting me with my room arrangements. The room amenities were also very complete — hairdryer, iron, toiletries, and everything else you might need. And if you need anything additional, you can simply contact the operator or room service, and they respond quickly and deliver what you need promptly. LOVE the service!

For the ballroom and event arrangements, I was assisted by the banquet team — Mas Panji, Gito, Fauzi, and Dan Rais. Thank you so much, guys, for being super helpful and patient with all my little requests and last-minute details. You made everything so much easier for me, and I truly appreciate the excellent service.

And of course, a huge thank you to Ms. Agnar, who coordinated everything with me from the very beginning. Thank you for being so patient with all my requests, questions, and “one more thing…” moments 😂. Your support throughout the whole process really meant a lot to me.

And now… THE FOOD.

No need to ask. WUENAK POWL BANGET. JUARAAAA! 😂❤️

Everything I tried was delicious, and honestly, if you stay at Pullman, you HAVE to try their chocolate drink. It is seriously SO GOOD. I loved it so much and would happily come back just for that chocolate! 😂

Overall, I had such a lovely experience staying and hosting our business event at Pullman Jakarta Indonesia Thamrin CBD. Great location, beautiful atmosphere, comfortable rooms, delicious food, and most importantly, a very attentive and helpful team.

Thank you, Pullman, for the wonderful experience. I will definitely be back! ❤️

2026-08-21 • via Tripadvisor
M
Mohd Saiful Bahri • solo_traveller • my
10
Happy
Pros:

Great but a bit old

Cons:

Nothing

2026-08-21 • via Nuitee