Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Variety of food options
Cons:
Outdated rooms
Cleanliness issues noted
Some food quality complaints

Categories

Cleanliness
8.58
Some guests mentioned outdated rooms and cleanliness concerns.
Service
9.99
Numerous reviews highlighted excellent service, with special mentions for staff like Daniel, Jessica, and others.
Location
9.59
Consistently noted as a great location near MRT Station and shopping malls.
Room Quality
8.54
Rooms are described as outdated, affecting overall impressions.
Amenities
9.57
Good amenities available, plus positive remarks on food variety.
Value for Money
9.03
Mixed reviews on the value, but some found it acceptable given quality service.
Food and Beverage
8.58
Some complaints regarding food quality, particularly at SANA SINI.
Overall Experience
9.75
An overall positive experience was reported, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:03

Property Description

Luxurious Retreat in the Heart of Jakarta

Modern Amenities: The 5-star Pullman Jakarta Indonesia boasts a spa centre, modern fitness centre, and free WiFi hotspots throughout the property, ensuring guests have a comfortable and convenient stay.

Prime Location: Situated centrally, the hotel is a short distance from popular landmarks like Plaza Indonesia Shopping Mall and Monas National Monument, making it an ideal choice for both leisure and business travelers looking to explore the city.

Culinary Delights: With a variety of dining options including international buffets, Japanese dining, and lounges for drinks and snacks, guests can indulge in a culinary journey without leaving the hotel premises.

Book your stay at Pullman Jakarta Indonesia for a truly unforgettable experience in Jakarta.

Important information:

Please note that guests are required to present the credit card used for booking upon check-in. If guest is not the credit card holder, the credit card must be authorized prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 677,600 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 925 reviews
Cleanliness: 8.58
Service: 9.99
Location: 9.59
Room Quality: 8.54
Amenities: 9.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.75
S
Sally couple om
8
2026-06-25 via Nuitee
A
alzahrani couple sa
7
2026-06-25 via Nuitee
A
ALI couple bh
10
Good hospitality
Pros:

Very professional hospitality

Cons:

They charged money on the taxi driver even when they are just picking me up from the lobby. I had to pay to every taxi money just because he will pick me up from the lobby. Even if it was for less than 3 seconds , can you imagine how many taxi driver will pick me up and I had to pay to everyone on the entrance and exit

2026-06-25 via Nuitee
K
Kohei couple jp
9
2026-06-23 via Nuitee
R
Revi Adiana couple id
10
Friendly staff, nice environment n comfy n walking distance to mall n spacious gym
Pros:

Clean and comfy

Cons:

None

2026-06-22 via Nuitee
N
Noor Rafidah extended_group my
9
Nil
Pros:

Nil

Cons:

Nil

2026-06-22 via Nuitee
河野 extended_group jp
7
2026-06-17 via Nuitee
河野 couple jp
7
2026-06-17 via Nuitee
N
Noor Rafidah extended_group my
10
Awesome experience
Pros:

Location

Cons:

None

2026-06-16 via Nuitee
M
Mohsen extended_group my
5
Just okay
Pros:

Locationnnnn and breakfast

Cons:

The rooms.

2026-06-14 via Nuitee
A
AHMED solo_traveller sa
9
2026-06-12 via Nuitee
T
Tanaka solo_traveller jp
10
Best location and value for money
Pros:

Wide variation of brekfast. All staffs are friendly and smiling.

Cons:

N/A

2026-06-09 via Nuitee
R
Ruxandra extended_group gb
9
2026-06-09 via Nuitee
A
Angie solo_traveller my
9
Pros:

The location

2026-06-08 via Nuitee
D
David couple gb
7
Room unsatisfactory for what was expected.
Pros:

Location

Cons:

Shower over bath with curtain, not in spec.
A bit dirty and tired for 5 star.
Room a bit shabby.
Dirt on curtain

2026-06-07 via Nuitee
I
ikhsanb2026 Couples
10
Excellent
Pros:

Thank you to the Pullman Jakarta team, especially Rona and Esti, for helping prepare the anniversary celebration.

2026-06-06 via Tripadvisor
K
Kristel solo_traveller nz
10
Relaxing
Pros:

I loved everything ❤️ the breakfast buffet is delicious, room service is fantastic and everyone is very friendly. I can’t wait to come back

Cons:

Nothing at all

2026-06-06 via Nuitee
O
Odyssey00234012302 Family
10
Excellent Service
Pros:

Good ambiance and good service by Bapak Pur

2026-06-05 via Tripadvisor
J
JenaYoung Friends getaway Kuala Lumpur, Wilayah Persekutuan
10
Excellent service,memorable stay
Pros:

It was an amazing stay with pullman jakarta. Receptionist treated us like a friend and family, made us feel like home at this hotel. We will stay with pullman brand again next time. Also the concierge gentleman were very helpful. Thank you very much to Ms.Jessica&Giyat for a warm suprise. Pullman jakarta will definitely be our first choice in jakarta.

2026-06-04 via Tripadvisor
Q
Quest41564044298 Business
10
⭐⭐⭐⭐⭐ Great Stay
Pros:

Had a great stay at Pullman Jakarta Indonesia. The hotel is comfortable, the staff are friendly, and the service is consistently excellent.

A special thank you to Dea from Housekeeping for keeping the room clean and well-prepared every day. Her attention to detail and warm hospitality made my stay even more enjoyable.

Highly recommended, and I look forward to staying here again! 😊

2026-06-04 via Tripadvisor