Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff attention
Excellent location and amenities
Cons:
Inconsistent breakfast quality
Some noise from the street

Categories

Cleanliness
9.38
Standard quality for this hotel tier.
Service
9.85
Exceptional attention from staff noted across multiple reviews.
Location
9.89
Ideally located near city attractions, highly praised in reviews.
Room Quality
9.34
Beautiful and spacious rooms, consistently reported.
Amenities
8.87
High-end amenities, but minor issues with breakfast noted.
Value for Money
8.33
Some guests found the price not justified by breakfast quality.
Food and Beverage
8.38
Breakfast quality significantly criticized despite hotel accolades.
Overall Experience
9.55
Overall satisfaction indicated by many positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:27

Property Description

Luxury Accommodation in the Heart of Nimes

Historic Charm and Modern Comforts: Maison Albar Hotels L’Imperator offers luxurious Mediterranean-style rooms with Smart TVs and stunning garden views.

Relaxation and Indulgence: Enjoy the Spa by CODAGE with pools, Jacuzzi, and massages for ultimate relaxation.

Culinary Delights: Indulge in award-winning cuisine at Pierre Gagnaire's restaurants and savor cocktails at the iconic Hemingway Bar.

Experience the epitome of luxury and history at Maison Albar Hotels L’Imperator. Book now for an unforgettable stay in Nimes.

Important information:

Special conditions apply when booking 7 rooms or more.

To protect our employes, most of whom are required to be vaccinated, and per French government regulations, now in force to reduce the spread of Covid-19, the "health pass" will be requested upon your arrival at check-in, starting Monday, August 9th, 2021.

The "health pass" consists of the presentation, digital or paper, including any type of vaccine recognized by the World Health Organization, of a valid health proof among the 3 following options:



· Certificate of a complete and valid vaccination (including post-vaccination delay)



· Negative test of fewer than 72 hours old (PCR or antigenic test or self-test carried out under medical supervision)



· Positive RT-PCR test demonstrating recovery of Covid-19, at least 11 days old and less than 6 months old.



People who have not been vaccinated but have presented a negative PCR, antigen test or self-test will have to renew it every 72 hours to access our areas, including bars, restaurants, pools, and spas.



Children under 18 years old are not required to present a health passGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNI

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 35 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 1661 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.89
Room Quality: 9.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 9.55
E
Elzeario Luiz • couple • us
10
2026-08-08 • via Nuitee
A
Adeline • couple • fr
10
Reposant
Pros:

Le service et le calme

2026-08-08 • via Nuitee
E
Ellie • couple • fr
8
2026-08-06 • via Nuitee
A
alexandre • family_with_children • fr
10
2026-08-06 • via Nuitee
M
muriel • couple • fr
10
Parenthèse délicate et gastronomie pilotée par Pierre Gagnaire
Pros:

L’attention et la simplicité des personnes nous accueillant, spéciale dédicace à Enzo à la piscine

2026-08-05 • via Nuitee
E
Emma • couple • gb
10
Fabulous hotel in a great location and excellent staff
Pros:

Everything . Was an amazing hotel. Great facilities and pool and very central in Nimes. Staff wonderful . The lift was beautiful.

Cons:

Nothing

2026-08-05 • via Nuitee
J
Jose antonio • solo_traveller • es
10
Pros:

Todo es perfectos

2026-08-05 • via Nuitee
M
Maria Luisa • solo_traveller • it
9
Ottimo ed elegante hotel , perfetto per visitare Nimes. Servizi e pulizia perfetti
Pros:

Albergo veramente accogliente ed elegante

2026-08-05 • via Nuitee
L
Lopez • couple • fr
10
Magnifique
Pros:

L’hôtel et les employés sont exceptionnels

Cons:

Ras

2026-08-03 • via Nuitee
I
Irwin • solo_traveller • us
10
2026-08-03 • via Nuitee
T
Tali • extended_group • il
10
2026-08-03 • via Nuitee
G
Georgiana Lucy • couple • gb
1
Dreadful and they lied to me.
Pros:

The location is central (noisy) and the hotel itself is aesthetically well presented

Cons:

I am INFURIATED that I’ve had to write this - it’s the first bad review I’ve ever written. But, having asked for a reasonable response to the hotel, I’ve been lied to and then ignored so here we are

The issues with the stay itself:
So loud with outside traffic I literally couldn’t sleep, which included using white noise to mask it. I live in London, I am used to noise, but this was ridiculous. We had to move rooms at 1am, where noise from the bar kept us awake even longer.
The broken internal cupboard light that kept switching on at random through the night and illuminating the whole room.
The broken phone.
The stench from the toilet.
The dirty sofas in the garden area.
The ‘sorry no’ to requesting a spare duvet (we later discovered that some rooms were unoccupied that night so there were spares).

The ‘resolution’ the next day:
None of the problems listed would’ve been huge on their own (except the noise) but this was an expensive 5* stay and not anywhere near expectations.
When I checked out, I did not start asking the receptionist for compensation. The receptionist appeared already to have been briefed about our experience and opened the conversation herself.
She disappeared for several minutes to apparently speak to someone before returning to tell me that, because the reservation had been made through Booking.com, it was not possible for the hotel to offer any refund. She was adamant that this was the case.
Instead, I was offered a jar of local honey.
I declined, as this did not feel like an appropriate response to the cost of the stay vs we had experienced.
I then suggested they offer us some hotel vouchers instead, as I understand Maison Albar is part of a wider hotel group. The receptionist again went away (for about 5 minutes) to speak with someone and returned to say that they *would* contact Booking.com to see whether they could offer us a 10% refund.
Only moments earlier, I had been told that a refund was impossible because we’d booked via Booking.com.

2026-08-03 • via Nuitee
L
Laurent • couple • fr
8
Hôtel charmant, tout comme le personnel. En revanche très déçu du petit déjeuner + aucun créneau disponible pour le SPA
Pros:

L’accueil, l’emplacement, le charme de l’hôtel, le confort de la chambre, le bar à bonbons, la gentillesse et les attentions du personnel.

Cons:

Le petit-déjeuner, très décevant au vu de son prix élevé, très peu de choix, pancakes très secs, matcha raté…
Pas du tout à la hauteur des standards attendus pour un 5 étoiles.

2026-08-03 • via Nuitee
A
Andreu • couple • es
7
2026-08-02 • via Nuitee
J
Jill • couple • gb
9
2026-08-02 • via Nuitee
E
Emilie • couple • fr
8
très agréable
Pros:

l'emplacement et l'accueil

Cons:

la piscine ferme trop tôt à 19h30 et l'eau était trouble

2026-07-24 • via Nuitee
B
Benoit • couple • fr
10
2026-07-24 • via Nuitee
N
Nadine • extended_group • fr
7
Pros:

Emplacement, salon, restaurant et petit déjeuner

Cons:

Piscine trop petite et chaude , pas assez de transat et d’ombre

2026-07-23 • via Nuitee
J
John • couple • ca
9
2026-07-22 • via Nuitee
F
francesco • couple • it
9
Bellissima struttura
Pros:

Posizione e gentilezza dello staff

Cons:

Qualche arredo e pianta un po’ delabré

2026-07-21 • via Nuitee