Hyatt Regency Mexico City

Hotels
•
Hyatt Regency
9.1 (805 reviews)
Campos Eliseos, Numero 204 Colonia Polanco , Mexico City , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Nice amenities
Cons:
Basic room quality
Some service inconsistencies

Categories

Cleanliness
8.85
Reviews mentioned cleanliness positively, but some minor issues were noted.
Service
9.85
Overall positive sentiment about the helpfulness and friendliness of staff.
Location
9.85
Many reviews highlighted the excellent and safe location in Polanco.
Room Quality
8.35
Some rooms were basic or had issues, lowering the overall impression.
Amenities
9.35
Positive mentions of the gym, pool, and overall facilities.
Value for Money
8.35
Concerns regarding price and basic room quality affected the perception.
Food and Beverage
8.85
Mixed feedback on food quality; some were satisfied while others found it bland.
Overall Experience
9.35
Many guests expressed satisfaction with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:20

Property Description

Luxurious Rooms with Stunning Views
Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.

Culinary Delights for Every Palate
Savor Latin-American cuisine at Rulfo Paraje Latino, Teppanyaki-style dishes at Teppan Grill, and authentic Japanese fare at Yoshimi. Treat yourself to delectable treats at Amado Bakery and sweet shop.

Prime Location for Business and Leisure
Conveniently located near top attractions like Chapultepec Park and the National Auditorium, our hotel offers a seamless blend of business amenities, upscale dining, and cultural experiences.

Experience the epitome of luxury at Hyatt Regency Mexico City - book your stay now!

Important information:

Please note, when booking more than 10 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 805 reviews
Cleanliness: 8.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 9.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 9.35
A
Agustin • couple • mx
8
2026-04-18 • via Nuitee
J
James • couple • ca
8
2026-04-18 • via Nuitee
C
CARMELA • family_with_children • il
10
Pros:

הכל

2026-04-16 • via Nuitee
M
mars7227 • NONE
10
Top Notch
Pros:

One of the best hotel experiences. Via Amex Platinum and their Hotel Collection, you will receive and Hyatt will honor an early check-in, late check-out, free breakfast, and $100 to spend at the hotel. I had a stomach virus on the last day and the late check-out saved me! I am very grateful because my flight was only at night. Thank you and I had an amazing experience.

2026-04-14 • via Tripadvisor
A
Asha • solo_traveller • us
10
It was a great stay! Staff were very attentive!
Pros:

Walking distance to parks and bakeries

2026-04-08 • via Nuitee
V
Vanessa • extended_group • co
10
2026-04-08 • via Nuitee
C
chipatch • Couples • Chicago, Illinois
10
Excellent Hotel in Polanco
Pros:

Was pleasantly surprised by this hotel. I was expecting it to be good, but it was surprisingly good. The rooms are modern and clean and in excellent condition. I really appreciated the sophisticated lighting system (although it can take a little trial and error to figure it out). Housekeeping during our stay had to be requested, but was excellent. We always came back to a fresh room. The hotel also offers a couple of onsite restaurants that look really good, but we opted to try local restaurants instead since there are a lot of options within easy walking distance. You couldn't ask for a better location to explore Polanco. Would highly recommend this hotel and am looking forward to a return visit.

2026-04-07 • via Tripadvisor
B
Blas • family_with_children • mx
10
Excellent
Pros:

Location excellent, Room very clean and comfortable, breakfast has very good options and flavor.

Cons:

Everything was very good

2026-04-06 • via Nuitee
M
Mario • family_with_children • br
10
Local perfeito pra viagem em família
Pros:

Localização, conforto e café da manhã espetacular!

2026-04-06 • via Nuitee
K
kevincC1395PK • NONE
10
A High-Rise Gem in the Heart of CDMX
Pros:

My recent stay at the Hyatt Regency Mexico City was a masterclass in how a top-tier hotel handles the logistical complexities of a multi-part reservation. While there were some minor bumps along the way, the property’s strengths—and its people—far outweighed the hiccups.

Location & Facilities
The location is arguably one of the best in the city. Nestled in a prime area, it serves as the perfect base for exploring CDMX, with everything from world-class dining to cultural landmarks just a short stroll away. The facilities themselves are excellent; the hotel feels modern, well-maintained, and offers that polished high-end atmosphere you expect from the Hyatt Regency brand.

Navigating Globalist Perks & Logistics
My stay was a bit of a puzzle: I had three consecutive reservations, the middle of which included a confirmed Suite Upgrade Award. I did encounter some initial minor issues regarding the recognition of my World of Hyatt Globalist benefits. Additionally, because the hotel was overbooked on their Regency Suites, I ended up having to move rooms twice during my stay.

While moving rooms isn't ideal, the situation was handled with grace and efficiency. Edgar, the Operations Assistant Manager, stepped in and sorted everything out promptly. His ability to rectify the benefit recognition issues and manage the room transitions smoothly turned a potentially frustrating experience into a seamless one.

Final Verdict
Despite the logistical shuffle and the initial oversight on perks, the Hyatt Regency CDMX remains a top choice. If you are a Globalist, you might need to keep an eye on your benefits during check-in if you have complex bookings, but rest assured that management (especially Edgar) is proactive about making things right.

I’ll definitely be back—hopefully with a few less room moves next time!

2026-04-05 • via Tripadvisor
L
Laura Mariela • family_with_children • mx
10
Pros:

Las habitaciones muy comodas

Cons:

Lo del Estacionamiento, que lo cobran aparte.
Para mi gusto ya debe ir incluido, en ocasiones he ido sin carro, eso no es problema, no cobren las cosas aparte, son malas sorpresas para el visitante

2026-04-05 • via Nuitee
A
alperstein2020 • NONE
10
Mexico City-a Worthwile Destination
Pros:

Luxury hotel with excellent amenities . Food excellent, concierge most helpful in securing reservations around the city, many cultural sites to visit, a city worth visiting several times.

2026-04-04 • via Tripadvisor
2
237aleca • NONE
10
Wonderful Vacation Staying at the Hyatt Regency
Pros:

We had an excellent ~1-week stay at the Hyatt Regency Mexico City. The neighborhood felt safe and it was conveniently located next to Chapultepec Park, which is home to the Anthropology Museum, Castle, and Zoo.

The hotel was overall very clean, from our room to all the amenities. The staff were always courteous and friendly. Requests to room service were addressed promptly. The heated pool and sauna were a delight. The breakfast buffet was delicious with ample selection, however, its value is debatable ($705 pesos+tip). A minor suggestion: the sweet pastries, apart from croissants and conchas, could use some rotations as it got stale eating the same danish every morning.

Overall, very happy with our stay!

2026-04-03 • via Tripadvisor
J
Jose Manuel • family_with_children • pa
9
Pros:

Hotel muy comodo. En una de las mejores areas.

Cons:

Todo estuvo bien.

2026-04-03 • via Nuitee
F
FAUSTO LOPEZ GIL • solo_traveller • mx
8
BUENA ESTANCIA
Pros:

DESAYUNO MUY BUENO

Cons:

NO HAY QUEJA

2026-04-03 • via Nuitee
P
Pavel • couple • cz
10
Pros:

Snídaně byla výborná.

Cons:

Všechno se nám líbilo.

2026-04-02 • via Nuitee
B
Boris • couple • fr
8
Pros:

Flexibilidad de check out hasta las 2 pm

Cons:

Almohadas muy incómodas

2026-03-31 • via Nuitee
K
Kepler7 • Business • Copthorne, Crawley, West Sussex, England
2
Give yourself 30 minutes for Checkout
Pros:

Hotel is lovely but administration is a nightmare. I'm still waiting for my invoice as reception check out could not provide one and the copy I have does NOT match the amount they charged!

2026-03-30 • via Tripadvisor
C
Carlos Alejandro • extended_group • ar
10
2026-03-29 • via Nuitee
N
nelisal2026 • NONE
10
One of the best hotel in Mexico City
Pros:

This is my second time in this hotel, it is amazing, the staff, the food, the lounge! it wont be my last time that is for sure. Also the location is very good as well.

2026-03-25 • via Tripadvisor