Hyatt Regency Mexico City

Hotels
•
Hyatt Regency
9.1 (788 reviews)
Campos Eliseos, Numero 204 Colonia Polanco , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Excellent location
Nice amenities
Cons:
Basic room quality
Some service inconsistencies

Categories

Cleanliness
8.85
Reviews mentioned cleanliness positively, but some minor issues were noted.
Service
9.85
Overall positive sentiment about the helpfulness and friendliness of staff.
Location
9.85
Many reviews highlighted the excellent and safe location in Polanco.
Room Quality
8.35
Some rooms were basic or had issues, lowering the overall impression.
Amenities
9.35
Positive mentions of the gym, pool, and overall facilities.
Value for Money
8.35
Concerns regarding price and basic room quality affected the perception.
Food and Beverage
8.85
Mixed feedback on food quality; some were satisfied while others found it bland.
Overall Experience
9.35
Many guests expressed satisfaction with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:20

Property Description

Luxurious Rooms with Stunning Views
Indulge in modern elegance with city or park views, cable TV, and complimentary Wi-Fi. Relax in comfort with plush amenities like bathrobes, a coffee maker, and premium toiletries.

Culinary Delights for Every Palate
Savor Latin-American cuisine at Rulfo Paraje Latino, Teppanyaki-style dishes at Teppan Grill, and authentic Japanese fare at Yoshimi. Treat yourself to delectable treats at Amado Bakery and sweet shop.

Prime Location for Business and Leisure
Conveniently located near top attractions like Chapultepec Park and the National Auditorium, our hotel offers a seamless blend of business amenities, upscale dining, and cultural experiences.

Experience the epitome of luxury at Hyatt Regency Mexico City - book your stay now!

Important information:

Please note, when booking more than 10 rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 788 reviews
Cleanliness: 8.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 9.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 9.35
V
valentina • couple • ve
10
2026-02-12 • via Nuitee
R
ricardo • family_with_children • co
6
Esperaba mucho más
Pros:

La ubicación

Cons:

Entre el personal de restaurante hay algunos camareros poco amables.
En un hotel de esta categoría deberían abrir las camas por la tarde y dejar un bombón o alguna cortesía.
La tarifa es muy alta para el servicio que dan.

2026-02-12 • via Nuitee
O
Oscar • solo_traveller • mx
9
2026-02-10 • via Nuitee
I
Ida • couple • mx
9
2026-02-10 • via Nuitee
G
Golnaz • family_with_children • ca
10
2026-02-09 • via Nuitee
M
Myriam • solo_traveller • nl
10
Wonderful stay
Pros:

Loved it.

Cons:

Great staff, facilities and services.

2026-02-09 • via Nuitee
I
Ivonne • solo_traveller • us
10
2026-02-08 • via Nuitee
E
Enrique • couple • br
8
2026-01-31 • via Nuitee
K
Kevin • couple • co
9
Pros:

La ubicación y el lugar muy bonito.

Cons:

El desayuno es bueno, sin embargo sería cool que haya más variedad y estaciones de comida.

2026-01-31 • via Nuitee
C
CLIVIA • family_with_children • br
8
HOTEL CONFORTAVEL, BEM LOCALIZADO
Pros:

CAFE DA MANHA BOM, DIVERSIFICADO.

Cons:

GORJETAS, OS GAR;CONS E DEMAIS FUNCIONÁRIOS QUASE QUE EXIGIAM GORJETAS.

2026-01-31 • via Nuitee
M
Margarita • solo_traveller • us
10
Wxcellent
Pros:

Fitnwss center & hand held showers

Cons:

Placement of elevators

2026-01-31 • via Nuitee
M
Marcelino • couple • es
8
Un buen hotel.
Pros:

Es un hotel cómodo, muy bien situado y lógico a su precio.

Cons:

Es un gran hotel y como tal un poco impersonal.

2026-01-27 • via Nuitee
E
Erin • extended_group • mx
8
2026-01-27 • via Nuitee
N
nanako • family_with_children • jp
9
Great first experience in Mexico
Pros:

Breakfast buffet was great. We wished there’s a comfortable lounge with live music for evenings.

Cons:

Concierge was not personable or kind. They didn’t seem enjoying their job. Somewhat distant and cold.

2026-01-25 • via Nuitee
C
Cihan • solo_traveller • tr
8
2026-01-23 • via Nuitee
V
viptravel52 • Couples • Miami Beach, Florida
8
Great location and good service
Pros:

The location is in one of the safest areas of Mexico City " Polanco" and very close to many of the best restaurants in the city". The wifi was ok , but what I liked the most was the service, from the front desk to the executive lounge, in all a good experience. On the negative side, we stayed on room 4221 on the 42nd floor and this room is very close to the exit which has sliding doors, on our 3 nights stay I woke up at least 3 times daily from 4am because of the noise of the sliding doors ( I guess it was the hotel staff). Also the food at the executive level was the almost the same on our 3 day stay, it used to be better.....

2026-01-21 • via Tripadvisor
R
Rocio • couple • mx
6
Mediocre
Pros:

Breakfast is mediocre. The restaurant was a disaster. I got we got very sick and they didn’t do much about it.

Cons:

I got very sick in the Japanese restaurant

2026-01-21 • via Nuitee
J
JORGE ALBERTO • couple • mx
10
2026-01-21 • via Nuitee
P
PAULO • couple • br
9
2026-01-21 • via Nuitee
U
UE_DC64 • Couples • Washington DC, District of Columbia
10
Excellent hotel in a very nice area
Pros:

This is really a first class hotel. We stayed six nights as tourists and enjoyed the very nicely designed rooms (whoever designed the lightning is a genius), the large gym (very busy in the mornings), and the wonderful breakfast. The location is also very good for tourists like us. Polanco is a safe neighborhood with lots of restaurants and walking distance to the Anthropological Museum and to some art museums. We did not eat at the hotel except for breakfast so I cannot comment on that experience, but the breakfast was great, especially (for me) the mango yoghurt and all the good and healthy stuff I could throw into it. The omelettes were also good. The only thing I missed was bacon! In the gym, I wish there were fewer machines and more free weight area. The gym is open to people who don’t stay at the hotel and get quite busy and some stations are very hard to get to use in the morning at least. I love that the hotel had tennis courts even if I did not get a chance to use them,

2026-01-20 • via Tripadvisor