Hotel Nikko San Francisco

Hotels
8.8 (4616 reviews)
222 Mason Street , San Francisco , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Comfortable rooms
Cons:
Pool closed during stay
Misleading price information
In-room wine not good

Categories

Cleanliness
8.8
The hotel is described as very clean, aligning with expectations for its tier.
Service
9.3
Staff very friendly and helpful, precise service feedback indicates a strong performance.
Location
9.3
Located close to Union Square and public transportation, making it highly desirable.
Room Quality
8.8
Rooms described as well-appointed, comfortable, and beautiful.
Amenities
8.3
Some amenities not available such as the pool, which negatively impacted the experience.
Value for Money
8.8
Rates appeared misleading due to extra charges, affecting perceived value.
Food and Beverage
8.3
In-room wine was not satisfactory, but lounge offerings were well-received.
Overall Experience
8.8
Despite some issues, overall stay was pleasant with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation. Please note that the credit card holder must be the same person with the booking confirmation. The property will put a USD 125 hold on the guest's card per day. If there is any incident during the stay, the property will block the amount from the credit card given. Credit card is required; cash deposits are not accepted. Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details. Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details. Please note that guest packages will be accepted and held by the hotel for an additional fee. The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discounts The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - Two bottles of water per stay - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4616 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
H
Hernandez • couple • us
10
2026-05-24 • via Nuitee
P
Patricio • couple • us
10
It was a blast, comfortable and elegant stay. Enjoyed it a lot and the jacuzzi plus sauna plus steam room were super rel
Pros:

The modern design and the cleanliness is superb

2026-05-23 • via Nuitee
E
Emma • couple • gb
10
Amazing stay
Pros:

Amazing property staff cannot do enough to make our stay really enjoyable.

Cons:

Nothing

2026-05-23 • via Nuitee
E
Emma • couple • gb
8
Modern hotel with friendly and helpful staff
Pros:

Fantastic little hotel with great facilities. Loved the free coffee at front desk. Nice touch

2026-05-22 • via Nuitee
B
Bert • couple • nl
9
2026-05-22 • via Nuitee
S
Shahar • couple • il
8
Pros:

מיקום מרכזי

Cons:

אורחים במלון הרעישו ואכלו בתוך הבריכה והג׳קוזי, לא היה איש צוות בבריכה.
עלות יקרה בחניון המלון.

2026-05-22 • via Nuitee
P
Peter • solo_traveller • us
9
2026-05-21 • via Nuitee
P
POIROT • couple • fr
10
fantastique
Pros:

vu magnifique, lit king size extra confort, chambre spacieuse

Cons:

rien

2026-05-20 • via Nuitee
B
Bernard • solo_traveller • fr
7
Déçu
Pros:

Déçu
Sdv pas propre
Accueil petit déjeuner décevant

2026-05-20 • via Nuitee
S
shmuel • couple • il
8
2026-05-19 • via Nuitee
J
Jean • solo_traveller • ch
8
Pros:

Location, staff, bed

Cons:

Restaurant and bar, unclear how to go there

2026-05-18 • via Nuitee
A
Allien • couple • us
9
Overall very good
Pros:

Accessible and open aired. Exceptional staff attention to service lady staff at concierge (didn’t get her name) 5/17 morning considered complimentary check out at 12 noon from usual 1000. We were able to eat breakfast then with excellent service from Anthony!

Cons:

Saw a bug crawling in bed :(

2026-05-18 • via Nuitee
C
Catherine Chua • family_with_children • ph
9
Wonderful full service hotel, top notch facilities, kind bellhop staff.
Pros:

I always stay at Hotel Nikko when in San Francisco. First, it is a full service hotel, daily cleaning of rooms, they allow you to store your luggage in case you are coming back, the location is top notch. It is a wonderful hotel!

Cons:

Nothing!

2026-05-18 • via Nuitee
V
Vjatseslav • solo_traveller • ee
9
Decent property for a short stay
Pros:

Good property, decent level of service

Cons:

Coffee machines, and it feels a little dated, not much changed since I was there in 2022

2026-05-17 • via Nuitee
C
Choon Hua • extended_group • sg
8
2026-05-17 • via Nuitee
M
Mauricio • couple • br
9
Pros:

Qualidade do café da manhã

2026-05-17 • via Nuitee
B
Benjamin Anderson • extended_group • de
10
Pros:

Sehr guter Service
Super Frühstück
Sehr nettes Personal

Cons:

Man grenzt sehr nah an das Problemviertel und wenn man falsch abbiegt ist man direkt drinnen aber man merkt recht schnell, wie man das Gebiet vermeidet.

2026-05-16 • via Nuitee
H
Hans-Peter • solo_traveller • at
8
Pros:

Tolles valet parking, gute Lage, angenehme Betten, Kühlfach, nettes Ambiente

Cons:

Zimmer sehr klein, nur 1 Sessel, ein zweiter passt auch kaum rein,
Safe funktionierte anfangs nicht,
Kaffeemaschine etwas versteckt
Valet parking teuer, Self parking wird nicht angeboten
Snackbar nur bis 9 am , kein Kaffee
Dame an der Rezeption nahm unsere Anliegen (funktionierender Safe und 2ter Sessel für 2. Person) nur sehr unwillig auf und schien genervt, das darf bei einem 5 Sterne Hotel nicht sein.

2026-05-16 • via Nuitee
E
Emmanuelle • solo_traveller • pf
7
Pros:

Tout est parfait dans cet hôte exception faite d'une employée désagréable au front desk.

Cons:

Je tiens à souligner que le Directeur de l’hôtel, avec qui j’avais effectué ma réservation directement, a été très professionnel et charmant.

En revanche, l’expérience a ensuite été extrêmement désagréable avec une employée de la réception, une dame blonde dont je ne connais malheureusement pas le nom. À mon arrivée, elle m’a affirmé qu’il n’existait aucune réservation à mon nom et m’a simplement renvoyée vers Booking, alors même qu’il y avait un problème sur la plateforme et que je ne parvenais pas à résoudre la situation.

Étant stressée et dépassée par ce qui se passait, et n’étant pas totalement à l’aise en anglais, j’ai essayé de lui passer une amie américaine au téléphone afin de faciliter la communication. Cette employée s’est montrée extrêmement désagréable également avec elle, sans chercher la moindre solution. Elle m’a demandé de “me calmer” et “d’aller m’asseoir”, avec une attitude que j’ai trouvée profondément humiliante et dépourvue d’empathie. Je me suis sentie rabaissée et très mal accueillie.

Heureusement, Anna a ensuite été absolument remarquable de gentillesse et de professionnalisme. Elle a immédiatement compris que le Directeur avait bien effectué une réservation pour moi et a réussi à résoudre la situation avec efficacité et bienveillance. Sans son intervention, cette expérience aurait été extrêmement pénible.

Il est vraiment dommage qu’un établissement de cette qualité soit terni par le comportement d’une personne aussi peu professionnelle à la réception.

2026-05-16 • via Nuitee
G
Gilles • couple • fr
10
2026-05-16 • via Nuitee