Hotel Nikko San Francisco

Hotels
8.7 (4870 reviews)
222 Mason Street , San Francisco , US
+1 415-394-1111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and attentive staff (upgrades, special touches)
Very clean rooms
Spacious, comfortable rooms with good soundproofing
Excellent gym and indoor pool
Good breakfast buffet and on-site dining options
Convenient on-site facilities (water refill, overall amenities)
Many guests report memorable stays (proposals, repeat stays)
Cons:
High on-site prices (drinks, F&B)
Expensive parking (~$85/day)
One reported rude receptionist during booking visit
At least one report of Wi‑Fi connectivity issues

Categories

Cleanliness
9.3
Multiple reviews explicitly praise cleanliness (French: 'propre', Hebrew: 'המלון מאוד נקי', Italian: 'pulitissimo', Japanese: '満足でした。'), indicating a consistently high standard.
Service
9.2
Service is repeatedly described as excellent and helpful (upgrades for birthday, attentive staff, 'bagagiste vraiment adorable', staff made proposal special). One instance of a rude receptionist tempering an otherwise very positive service record.
Location
9.5
Location is consistently highlighted as a major positive ('Great location', 'Central location', 'Céntrico', 'middenin San Francisco', 'heart of San Fran'), supporting a top-tier location score.
Room Quality
9
Rooms described as spacious, comfortable and well-appointed (upgraded rooms, large bathrooms, good windows reducing noise), implying strong room quality.
Amenities
9
Amenities get strong praise (best hotel gym ever, indoor pool noted as a pleasant surprise, refillable water availability, excellent facilities), though there is one Wi‑Fi connectivity complaint.
Value for Money
6.6
Mixed signals: one review explicitly says 'excellent value', but several mention high on-site prices (ca. $20 for a glass of wine), expensive parking (~$85/day) and generally higher hotel F&B pricing; this lowers the value score.
Food and Beverage
8.6
Food is frequently praised (breakfast buffet described as excellent, good evening restaurant), though some note pricey drinks; overall F&B is strong but not perfect.
Overall Experience
8.4
Overall sentiment is very positive (many guests say they'd return or always stay here, staff made stays special), but isolated negatives — a rude receptionist, hotel pricing/parking and a Wi‑Fi issue — slightly reduce the aggregate experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation. Please note that the credit card holder must be the same person with the booking confirmation. The property will put a USD 125 hold on the guest's card per day. If there is any incident during the stay, the property will block the amount from the credit card given. Credit card is required; cash deposits are not accepted. Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details. Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details. Please note that guest packages will be accepted and held by the hotel for an additional fee. The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discounts The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - Two bottles of water per stay - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 4870 reviews
Cleanliness: 9.3
Service: 9.2
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 6.6
Food and Beverage: 8.6
Overall Experience: 8.4
E
Elmir • couple • kz
10
Pros:

Good service

2026-10-31 • via Nuitee
E
Erdal • family_with_children • tr
9
2026-10-30 • via Nuitee
L
Lydia • couple • gb
9
2026-10-30 • via Nuitee
S
Sarah • family_with_children • gb
10
Excellent hotel in a great location
Pros:

Great location. Excellent service, check in was seamless and staff were very good. Even got an upgraded room for husband’s birthday

2026-10-30 • via Nuitee
S
Sascha • solo_traveller • ch
10
2026-10-29 • via Nuitee
J
James • solo_traveller • au
9
Great hotel in the heart of San Fran with lovely Japanese influence
Pros:

Great location. Best hotel gym ever!

Cons:

All good!

2026-10-29 • via Nuitee
N
Nadia • couple • fr
9
TROP COURT
Pros:

L'hôtel est superbe : propre, lumineux et accueillant. Lors de ma première venue pour réserver, une dame blonde à la réception s'est montrée très désagréable et nous a simplement conseillés de passer par Booking. J'ai hésité, mais trouvant l'établissement tellement joli que je suis ressortie faire ma réservation en ligne.

À mon retour, notre petit ange Elisabeth était là, et c'est elle qui m'a définitivement convaincue. Jeune étudiante investie dans son travail et très professionnelle, elle a pris le temps de nous expliquer le fonctionnement de l'hôtel, de notre arrivée jusqu'à notre départ le lendemain. Toujours présente et souriante, elle a rendu notre séjour vraiment agréable.

Un grand merci également au bagagiste, vraiment adorable, qui a déposé nos bagages dans la chambre et nous a aidés à les charger dans le taxi lors du départ.

Je devrai revenir à San Francisco pour rendre visite à ma famille, et c'est une certitude : je ne choisirai aucun autre hôtel.

Cons:

Lors de ma première venue pour réserver, une dame blonde à la réception s'est montrée très désagréable. Nous avons eu l'impression de la déranger : elle nous a parlé froidement et nous a simplement dit de passer par Booking. J'ai hésité, mais trouvant l'établissement tellement joli, je suis ressortie faire ma réservation en ligne.

2026-10-28 • via Nuitee
D
Daniel • extended_group • gb
10
2026-10-28 • via Nuitee
B
Bart • couple • nl
10
Waanzinnige afsluiter van onze huwelijksreis
Pros:

De netheid van de kamer beviel ons het meeste. Ook zit je middenin San Francisco, maar doordat de kamers van goede ramen waren voorzien, hoorde je geen geluiden van buitenaf. Het indoor zwembad was voor ons echt een positieve verrassing. Vaak zijn zwembaden in hotels wat minder dan dat ze op foto's doen lijken, maar hier was het echt een volwaardig zwembad. Daarnaast konden wij voor €35,- upgraden naar een veel grotere kamer met bad.

Cons:

Uiteraard liggen de prijzen in de horeca van het hotel fors hoger dan buiten het hotel. Ook al weet je dit van tevoren, toch is ca 20 dollar voor een glas rode wijn aan de stevige kant. Wij hebben er niet heel zwaar aan getild, maar weet dat je bij een 5* hotel op elk facet net meer betaald.

2026-10-26 • via Nuitee
K
Kai-Michael • extended_group • de
9
2026-10-26 • via Nuitee
H
HILA • family_with_children • il
10
מלון מעולה, אוכל טוב, חדר מרווח
Pros:

יש אפשרות לאכול בבופה בתוספת תשלום או לאכול במסעדת המלון בבוקר. האוכל של מסעדת המלון בבוקר מעולה, עשיר, מגוון, יש גם מסעדת ערב טובה למעוניינים, המלון מאוד נקי, רחב, צוות מאוד שירותי וסימפטי, חדר גדול, תמורה מצוינת למחיר.

Cons:

מחיר החניה קצת יקר 85 דולר ליום

2026-10-24 • via Nuitee
S
Samuel • family_with_children • fr
10
2026-10-24 • via Nuitee
S
Shreyasi • family_with_children • in
7
2026-10-24 • via Nuitee
M
Manuel • solo_traveller • us
10
2026-10-23 • via Nuitee
K
Kieran • couple • ie
7
2026-10-23 • via Nuitee
M
Monique • couple • us
10
2026-10-22 • via Nuitee
J
Javed • extended_group • qa
10
Excellent location and excellent facilities
Pros:

Central location

Cons:

Noting

2026-10-22 • via Nuitee
A
Andre • family_with_children • de
10
Toller Aufenthalt!
Pros:

Alles super.

Cons:

Es war alles sehr schön.

2026-10-21 • via Nuitee
R
Romel • couple • us
10
I will always stay at hotel Nikko when I visit San Francisco
Pros:

Everything I needed and like to do everyday was at the hotel

Cons:

Everything I love about the property

2026-10-20 • via Nuitee
C
Corentin • solo_traveller • fr
10
2026-10-20 • via Nuitee