Hotel Nikko San Francisco

Hotels
8.8 (4312 reviews)
222 Mason Street , San Francisco , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Comfortable rooms
Cons:
Pool closed during stay
Misleading price information
In-room wine not good

Categories

Cleanliness
8.8
The hotel is described as very clean, aligning with expectations for its tier.
Service
9.3
Staff very friendly and helpful, precise service feedback indicates a strong performance.
Location
9.3
Located close to Union Square and public transportation, making it highly desirable.
Room Quality
8.8
Rooms described as well-appointed, comfortable, and beautiful.
Amenities
8.3
Some amenities not available such as the pool, which negatively impacted the experience.
Value for Money
8.8
Rates appeared misleading due to extra charges, affecting perceived value.
Food and Beverage
8.3
In-room wine was not satisfactory, but lounge offerings were well-received.
Overall Experience
8.8
Despite some issues, overall stay was pleasant with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation.

Please note that the credit card holder must be the same person with the booking confirmation.

The property will put a USD 125 hold on the guest's card per day.

If there is any incident during the stay, the property will block the amount from the credit card given.

Credit card is required; cash deposits are not accepted.

Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details.

Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details.

Please note that guest packages will be accepted and held by the hotel for an additional fee.

The resort fee includes the following:
- Premium high-speed internet access in guest rooms and public areas
- Unlimited access to fitness center and swimming pool
- USD 10 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined).
- and shopping discounts

The resort fee includes the following:
 - Premium high-speed internet access in guest rooms and public areas
- Unlimited access to fitness center and swimming pool
- Two bottles of water per stay
- USD 10 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined).
- and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4312 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
M
Michelle • solo_traveller • ie
10
2026-03-07 • via Nuitee
J
Johannes • solo_traveller • de
8
2026-03-06 • via Nuitee
R
Ryan • solo_traveller • gb
8
2026-03-06 • via Nuitee
T
Tanja • couple • de
7
2026-03-06 • via Nuitee
H
Heather • couple • us
9
2026-03-06 • via Nuitee
G
Guillermo • couple • mx
9
2026-03-06 • via Nuitee
P
Peter • couple • us
9
Convenient to transportation, restaurants.
Pros:

Comfortable, well appointed room. Nice and quiet. Good temp regulation. Comfortable beds, nice bedding. Good-sized bathroom with quality towels. Good water pressure.

Cons:

More coffee supplies

2026-03-05 • via Nuitee
F
Filip • solo_traveller • sk
10
2026-03-05 • via Nuitee
P
Pascal • family_with_children • ca
10
2026-03-05 • via Nuitee
Y
Yoel • couple • fr
8
Pros:

Grand hôtel avec toutes les installations

2026-03-05 • via Nuitee
H
HSU • extended_group • tw
10
地點很棒，1樓停車的人員都很親切友善，洗澡有蓮蓬頭真的超棒的對於亞洲不習慣只有淋浴來說簡直是完美
Pros:

地點，淋浴

Cons:

沒有

2026-03-04 • via Nuitee
N
Nishant • couple • se
10
Excellent stay
Pros:

Room was excellent and had good views however the area is close to Tenderloin district, so may feel intimidating in the evenings.

Cons:

Area

2026-03-04 • via Nuitee
S
Stefania • couple • it
8
2026-03-03 • via Nuitee
W
Wayne • couple • us
8
Location very welcome good restaurants close by a stack and a podcast and
Pros:

great location, very clean

Cons:

Parking fee

2026-03-02 • via Nuitee
T
Tomohiko • solo_traveller • jp
9
短かったが快適
Pros:

場所的に便利
シャワー、バスタブの両方あり。
日本食レストランがある。
スポーツジム、プール、サウナがあるのはありがたい。

Cons:

なし。

2026-03-01 • via Nuitee
J
Jihene • couple • fr
10
2026-03-01 • via Nuitee
S
See • solo_traveller • us
8
Great, fantastic
Pros:

Good, comfortable hotel

Cons:

A bit dated

2026-02-28 • via Nuitee
M
Marina • couple • ru
1
Pseudo-luxury, rudeness and hidden fees. A hotel that can't solve problems.
Pros:

Unfortunately, this was the worst experience I've ever had in a 5-star hotel. Expectations and reality were completely different. The service absolutely does not match the level or the price, and the behavior of one particular staff member was simply unacceptable.

1. Check-in (a 40+ minute nightmare): I had a fully paid booking and immediately told the reception that I was pregnant and very tired from the journey. But instead of a quick check-in, a circus began. The hotel couldn't block a deposit from my debit card (despite the stay being fully paid!). The staff member, Elisabeth Kone, couldn't solve the problem herself and told us to wait for the manager. I suggested several solutions myself: take cash, or wait for my friend who was arriving later that same day and block the deposit from her card. But the manager only appeared after 20 minutes. The total waiting time for check-in was over 40 minutes. For a 5-star hotel, seeing a tired, pregnant guest and treating them like this is just disgraceful.
2. An emergency situation met with negligence and rudeness: On the day of check-out, we were expecting a package that had been delivered to the hotel. At that moment, we discovered my wallet was missing (either stolen or left in the car). It contained all my money, cards, and most importantly, our room key card. It was a critical situation. We went to the reception, explained what happened, and urgently asked for a spare key to get back into our room and check our belongings. And again, we were met by Elisabeth Kone. Even though she was aware of our situation (we had dealt with her during check-in), she didn't bat an eye and said, "Get in line," and proceeded to help another guest who had just approached with a simple question. No empathy, no understanding whatsoever. What's more, she was rude to us when we tried to insist on urgent help.

Cons:

The room was ok

2026-02-28 • via Nuitee
L
Leslie • couple • us
10
Relaxing, quiet and a great location.
Pros:

Clean, good location, comfortable

Cons:

Nothing

2026-02-28 • via Nuitee
赵 • family_with_children • cn
10
Pros:

非常好满意

2026-02-27 • via Nuitee