Hotel Nikko San Francisco

Hotels
8.8 (4532 reviews)
222 Mason Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Comfortable rooms
Cons:
Pool closed during stay
Misleading price information
In-room wine not good

Categories

Cleanliness
8.8
The hotel is described as very clean, aligning with expectations for its tier.
Service
9.3
Staff very friendly and helpful, precise service feedback indicates a strong performance.
Location
9.3
Located close to Union Square and public transportation, making it highly desirable.
Room Quality
8.8
Rooms described as well-appointed, comfortable, and beautiful.
Amenities
8.3
Some amenities not available such as the pool, which negatively impacted the experience.
Value for Money
8.8
Rates appeared misleading due to extra charges, affecting perceived value.
Food and Beverage
8.3
In-room wine was not satisfactory, but lounge offerings were well-received.
Overall Experience
8.8
Despite some issues, overall stay was pleasant with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation. Please note that the credit card holder must be the same person with the booking confirmation. The property will put a USD 125 hold on the guest's card per day. If there is any incident during the stay, the property will block the amount from the credit card given. Credit card is required; cash deposits are not accepted. Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details. Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details. Please note that guest packages will be accepted and held by the hotel for an additional fee. The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discounts The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - Two bottles of water per stay - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4532 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
V
Veit • solo_traveller • de
9
2026-04-18 • via Nuitee
C
Cubizolle • solo_traveller • ie
8
Pros:

the swimming pool and sauna

Cons:

small room and the alarm rang at 6 and woke me up

2026-04-18 • via Nuitee
A
Abdullah • couple • us
5
2026-04-17 • via Nuitee
T
Tornike • solo_traveller • ge
10
Pros:

Breakfast

Cons:

It took them three days to understand that we needed two comforters

2026-04-16 • via Nuitee
K
Kristin • extended_group • de
7
Kein angemessen Preis-Leistungsverhältnis.
Pros:

Das Hotel bietet eine Sauna, ein sehr gut ausgestattetes Fitnessstudio und einen Pool. Im übrigen ist es ein normales, durchschnittliches Hotel, dass ich eher als ein klassisches 4-Sterne Hotel klassifizieren würde.

Cons:

Der Preis ist der Leistung nicht angemessen. Alles kostet extra. Im Vergleich mit dem europäischen Hotelstandard ist es eher ein 4-Sterne Hotel und dafür zu teuer.

2026-04-16 • via Nuitee
L
Lynne • solo_traveller • us
7
Pros:

Location and readily available helpful staff.

Cons:

Small room for cost.

2026-04-15 • via Nuitee
R
Rohit • solo_traveller • us
10
Pros:

We had an amazing time! The service, the pool, and the restaurant. Everything was honestly great.

2026-04-15 • via Nuitee
A
Andreas Hasler • couple • ch
7
Pros:

das Hotel ist sehr sauber und auch gut, sie kann nichts dafür , was rundherum passiert in den Strassen

Cons:

um das Hotel traut man sich nicht zu Fuss auf die Strasse , da es so viele Homeless und drogenabhängige auf dem Fussweg hat.
es ist richtig abstossend und gefährlich

2026-04-15 • via Nuitee
D
David • couple • us
10
2026-04-14 • via Nuitee
N
Nikki • solo_traveller • gb
8
Pros:

Rooms were really clean. Hotel well located and pool a bonus.

Cons:

Bathrooms a bit dated and showers were slow and weak.

2026-04-14 • via Nuitee
Z
Zollinger • family_with_children • ch
10
Pros:

Everything

Cons:

Nothing

2026-04-14 • via Nuitee
K
Kathleen • family_with_children • us
9
Pros:

Excellent staff and a great indoor pool which is very kid friendly.

Cons:

There are ‘hidden’ service charges. For example, in the restaurant a 20% gratuity AND a 20% service fee are included in the bill. Why a service fee?

2026-04-14 • via Nuitee
A
Ahmet Ugur • couple • tr
9
Pros:

Limassol

2026-04-14 • via Nuitee
M
Misael • couple • us
10
Would recommend - location is great, facility is clean and modern.
Pros:

Clean property , clean room

Cons:

Everything was good. Modern and clean.

2026-04-14 • via Nuitee
D
Debbie • family_with_children • gg
8
Great location for getting around, very accommodating staff and lovely gym/pool etc. if we come back to San Francisc
Pros:

Location and attentive staff. Also we loved the pool, gym and sauna. Fire pits were a lovely touch.

2026-04-13 • via Nuitee
H
Hiroshi • solo_traveller • jp
9
2026-04-13 • via Nuitee
G
Gala • couple • ec
9
Limpio cómodo y buena ubicación!
Pros:

Es súper bien ubicado, está muy limpio y teníais servicio a la habitación todos los días, no teníais ni bulla, la verdad muy cómodo

Cons:

No me indicaron ni por aquí ni en el hotel que si pedía por Amazon se cobra un recargo de $8 por libra, cosa que me sorprendió mucho ya que nunca me había pasado en ningún hotel.

2026-04-13 • via Nuitee
C
Canan • couple • de
6
2026-04-13 • via Nuitee
A
Andrew • family_with_children • gb
10
2026-04-13 • via Nuitee
M
Micha • solo_traveller • gb
10
2026-04-12 • via Nuitee