Hotel Nikko San Francisco

Hotels
8.8 (4839 reviews)
222 Mason Street , San Francisco , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Comfortable rooms
Cons:
Pool closed during stay
Misleading price information
In-room wine not good

Categories

Cleanliness
8.8
The hotel is described as very clean, aligning with expectations for its tier.
Service
9.3
Staff very friendly and helpful, precise service feedback indicates a strong performance.
Location
9.3
Located close to Union Square and public transportation, making it highly desirable.
Room Quality
8.8
Rooms described as well-appointed, comfortable, and beautiful.
Amenities
8.3
Some amenities not available such as the pool, which negatively impacted the experience.
Value for Money
8.8
Rates appeared misleading due to extra charges, affecting perceived value.
Food and Beverage
8.3
In-room wine was not satisfactory, but lounge offerings were well-received.
Overall Experience
8.8
Despite some issues, overall stay was pleasant with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation. Please note that the credit card holder must be the same person with the booking confirmation. The property will put a USD 125 hold on the guest's card per day. If there is any incident during the stay, the property will block the amount from the credit card given. Credit card is required; cash deposits are not accepted. Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details. Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details. Please note that guest packages will be accepted and held by the hotel for an additional fee. The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discounts The resort fee includes the following: - Premium high-speed internet access in guest rooms and public areas - Unlimited access to fitness centre and swimming pool - Two bottles of water per stay - USD 25 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined). - and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4839 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
S
Sandro • solo_traveller • ch
9
2026-07-12 • via Nuitee
E
Eran • solo_traveller • il
4
Great location, but cleanliness needs improvement
Pros:

A beautiful hotel, perfectly located right on the main square.

Cons:

The room wasn't clean, and there was a dirty mug with lipstick stains from a previous guest.

2026-07-11 • via Nuitee
J
Janet • couple • us
10
Fabulous short stay. Very well trained staff. Comfortable room. No complaints whatsoever
Pros:

Excellent staff and amenities. Loved the Japanese breakfast!

2026-07-11 • via Nuitee
Y
Yao • extended_group • cn
10
2026-07-11 • via Nuitee
N
Nathalie • family_with_children • ch
10
Très bel hôtel pour une escale de passage à San Fransisco !!
Pros:

Petit déjeuner nippon-continental à tomber !! Emplacement près de Powell Station !!

Cons:

??

2026-07-11 • via Nuitee
S
Shauli • family_with_children • il
10
2026-07-11 • via Nuitee
H
Hadas • family_with_children • il
10
Pros:

ארוחת בוקר נהדרת. צוות נעים ועוזר.

2026-07-11 • via Nuitee
J
Jean F. • solo_traveller • ch
9
Comfirtable & good downtown location.
Pros:

Great location for me. Could walk 30 min in all directions for what I came to do. On the higher floor that I requested, was the quiet room I needed. Comfortable bed. Nice sheets.

Cons:

Swimming pool water temp was too warm! Too shallow ( 1/3 of the pool ) for good swimming. You practically scrape your knees.

2026-07-10 • via Nuitee
R
Rubens • family_with_children • br
1
2026-07-10 • via Nuitee
D
Dani84 • solo_traveller • ch
8
2026-07-10 • via Nuitee
A
anchana • extended_group • th
10
Pros:

😀

2026-07-09 • via Nuitee
A
Annette • family_with_children • au
10
2026-07-09 • via Nuitee
P
Per-Olof • solo_traveller • se
8
2026-07-09 • via Nuitee
C
chulhyeong • couple • kr
10
2026-07-08 • via Nuitee
I
Ilias • family_with_children • gr
9
Very comfortable.
Pros:

Very central hotel and very spacy rooms.

Cons:

The parking is very expensive. And the restaurants also. We tasted the sushi restaurant and it was medium with very high prices

2026-07-08 • via Nuitee
S
Sudhir • solo_traveller • us
10
2026-07-07 • via Nuitee
M
Maribel • family_with_children • us
10
Wonderful and very relaxing stay and super friendly staff!
Pros:

Unfortunately we didn’t get to try the breakfast

2026-07-07 • via Nuitee
F
Fabian • family_with_children • be
1
Affreux
Pros:

D'être parti de cet hôtel !

Cons:

Le réceptionniste le pire que j’ai vu ! impoli, incompétent, fatigué d’être là (je lui ai d’ailleurs fait remarquer…)
La propreté de la chambre laissait à désirer, j’ai d’ailleurs retrouvé une canette de Red bull derrière le divan.
Les toilettes ! honteux, dégueulasse ! j’ai dû faire appel au service de chambre pour constater et faire faire le nettoyage de la cuvette pleine de M… et il y en avait aussi plein la planche !
Je vous déconseille vivement cet hôtel pour diverses raisons : la localisation, la réception, les chambres et la propreté…
Attention : pour une chambre une caution sera nécessaire, depuis bientôt un mois la caution est toujours en réservation sur ma carte de crédit !

2026-07-07 • via Nuitee
E
Ewa • couple • ch
5
Cons:

TERRIBLE check-in experience.

This was supposed to be a special last night of our babymoon. We booked a Deluxe King Room with a city view. During check-in, the first thing the receptionist asked was whether we wanted to upgrade to a room with a nicer view. I was confused because we had already booked a room with a city view. I asked for clarification, but my question was ignored. When I asked again, she simply said that the room assignment was made by the system and she didn’t know.

We were given a small, dark room overlooking a wall. The staff insisted it was the correct room and claimed there was nothing they could do, even though there was clearly no city view and the room did not match the photos shown on the website. They said they have no power over what pictures booking com puts on their offer and to confirm room size they would need to call the engineer (unbelievable attitude). After that comment I went to check on the hotel website and it was the same picture…

After about 15 minutes of complaining and the blond lady receptionist laughing in our face (zero education in hospitality sector) the more professional manager suddenly confirmed that they did, in fact, have another room in the exact same category with the promised city view and moved us there.

The whole experience was incredibly frustrating and truly unnecessary. I have no problem paying more for a better room, but be transparent from the beginning (there was no option on their website to pay more for “a better view”). Instead, it feels like a marketing tactic: advertise attractive rooms, assign guests the worst available room, and hope they’ll pay an extra $150 to get what they thought they had already booked. Very disappointing, and unfortunately, I won’t be staying here again.

Small note: we ordered room service for two. It arrived on regular tray instead of a movable table. Our room had only one chair so we had to eat our dinner in bed.

2026-07-07 • via Nuitee
S
Sébastien • solo_traveller • fr
9
Pros:

Très belle chambre. Espace piscine magnifique. Personnel très agréable.

Cons:

Propreté. La moquette des chambres n'est jamais aspirée.

2026-07-07 • via Nuitee