Hotel Nikko San Francisco

Hotels
8.8 (4433 reviews)
222 Mason Street , San Francisco , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Comfortable rooms
Cons:
Pool closed during stay
Misleading price information
In-room wine not good

Categories

Cleanliness
8.8
The hotel is described as very clean, aligning with expectations for its tier.
Service
9.3
Staff very friendly and helpful, precise service feedback indicates a strong performance.
Location
9.3
Located close to Union Square and public transportation, making it highly desirable.
Room Quality
8.8
Rooms described as well-appointed, comfortable, and beautiful.
Amenities
8.3
Some amenities not available such as the pool, which negatively impacted the experience.
Value for Money
8.8
Rates appeared misleading due to extra charges, affecting perceived value.
Food and Beverage
8.3
In-room wine was not satisfactory, but lounge offerings were well-received.
Overall Experience
8.8
Despite some issues, overall stay was pleasant with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:09

Property Description

Luxurious Accommodations with Stunning City Views

Experience the epitome of luxury at Hotel Nikko San Francisco, ideally situated in the heart of the city. Indulge in breathtaking city views from every room, each equipped with modern amenities for your comfort. Unwind on the terrace or sip on cocktails at the stylish bar, perfect for relaxation.

Exquisite Dining Options

Savor a culinary journey at our on-site restaurant offering a delectable fusion of American and Japanese cuisine. With special dietary options available upon request, our diverse menu caters to every palate.

Exceptional Multilingual Service

Feel at ease with our multilingual staff fluent in German, English, Spanish, and French, available 24/7 at the front desk to cater to your every need. Their dedication ensures a seamless and enjoyable stay for all guests.

Book now to elevate your San Francisco experience at Hotel Nikko San Francisco.

Important information:

Please note that the first and last names are required when making a reservation.

Please note that the credit card holder must be the same person with the booking confirmation.

The property will put a USD 125 hold on the guest's card per day.

If there is any incident during the stay, the property will block the amount from the credit card given.

Credit card is required; cash deposits are not accepted.

Please note that some deluxe rooms can accommodate up to 3 children. Please contact the property in advance for details.

Please note that early check-in is available upon request and based upon availability for a fee. Please contact the property for details.

Please note that guest packages will be accepted and held by the hotel for an additional fee.

The resort fee includes the following:
- Premium high-speed internet access in guest rooms and public areas
- Unlimited access to fitness center and swimming pool
- USD 10 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined).
- and shopping discounts

The resort fee includes the following:
 - Premium high-speed internet access in guest rooms and public areas
- Unlimited access to fitness center and swimming pool
- Two bottles of water per stay
- USD 10 nightly food and beverage credit in ANZU, Kanpai, or Feinstein's (redeemable from 17:00 to midnight only; credits may not be combined).
- and shopping discountsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 37.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 4433 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 8.8
I
Igor • couple • ru
10
2026-03-21 • via Nuitee
H
HELCIO • couple • br
9
fair
Pros:

room and bed

Cons:

around the location

2026-03-21 • via Nuitee
S
Shil • solo_traveller • us
9
Pros:

Exceptionally friendly staff, I mean, truly exceptional.

Rooms well kept, great pillows

I stayed in executive suite with spacious layout and nice panaromic views. High quality furnishings

Ultimately, overall, a good value. Not perfect, but you are getting a good deal.

Cons:

The scent/mist going up the escalator, as well as between my floor.and lounge. Maybe this works for some people, but it smelt like bad cologne

Major turnoff: product placement of various products in the room including outrageous prices on basic snacks, drinks in the small refrigerators. I travel for business often so I understand that I need to pay a premium, but these were unusually excessive and took the entire experience of the hotel down a notch. This made the hotel experience feel less premium as a result.

2026-03-21 • via Nuitee
P
Pierre • couple • ca
9
2026-03-20 • via Nuitee
M
Margot • couple • us
10
2026-03-20 • via Nuitee
T
Tsahi Levent-Levi • family_with_children • il
9
Pros:

המלון היה נקי ומתוחזק. המיקום שלו מצוין

Cons:

האינטרנט. המון ניתוקים ובאופן כללי לא היה יציב מספיק לשימוש שלי.

2026-03-20 • via Nuitee
D
DANIA • couple • mx
9
Stunning place to enjoy our special day
Pros:

Very friendly staff, very accommodating, rooms are pretty and amenities.

Cons:

Price of parking

2026-03-20 • via Nuitee
A
Anne-Sophie • family_with_children • us
10
2026-03-19 • via Nuitee
T
Thayane • couple • gb
10
2026-03-19 • via Nuitee
A
Alfred • solo_traveller • at
9
2026-03-19 • via Nuitee
L
Lawrence • solo_traveller • us
9
Meticulous attention to detail and gracious service
Pros:

Classic elegance, excellent staff support, reasonable price

Cons:

NA

2026-03-19 • via Nuitee
M
Mary • couple • ie
9
Pros:

Great location easy access to transport resturaunts and sights
hotel spotless very comfortable staff all very friendly
loved our stay

2026-03-18 • via Nuitee
S
Sarah • couple • us
9
2026-03-18 • via Nuitee
T
Therese • family_with_children • ph
9
2026-03-17 • via Nuitee
A
Amy • extended_group • gb
9
Excellent hotel, would stay there agian.
Pros:

really nice rooms. The heated toilet with it's own little night light was an added bonus. All very comfy and clean.

Cons:

TV stations could've been more accessible. A small thing, but as a foreigner I gave up quickly.

2026-03-17 • via Nuitee
Z
Z2881UJrogert • NONE
10
Our March 2026 visit
Pros:

Lovely stay here.
The hotel has an indoor pool that you can use till 10pm at night, they also have a mens and womens sauna and wet room.

On the gym floor - they have water dispensers that have different flavors which was an additive treat. Staff was very friendly, the beds nice and firm, the showers had hot and strong water flow. I would come back again!!!

2026-03-16 • via Tripadvisor
M
Marianne • family_with_children • us
9
2026-03-16 • via Nuitee
E
Erica • couple • us
10
Great stay
Pros:

Clean and comfortable

Cons:

Nothing

2026-03-16 • via Nuitee
Z
Ziad • family_with_children • us
10
Pros:

Very courteous staff

Cons:

Excellent location near Union Square and luxury shopping

2026-03-16 • via Nuitee
K
Kathleen • couple • us
8
Very comfortable
Pros:

Room had a spectacular view and was very comfortable and quiet. Loved the pool, saunas, and access to exercise equipment. Staff was friendly and helpful. Room felt very safe and private. Room service very convenient.

Cons:

The restaurant was very expensive for quality that was only ok.

2026-03-16 • via Nuitee