Hilton Orange County/Costa Mesa

Hotels
Hilton Hotels & Resorts
7.9 (656 reviews)
3050 Bristol Street , Costa Mesa , us

Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent customer service
Convenient location
Cons:
Outdated room decor
Non-functional TV remote

Categories

Cleanliness
6.61
Old hotel with yellow stained curtains and outdated carpet.
Service
9.58
Outstanding customer service from staff, especially Jorge, Mayra, and Lance.
Location
9.12
Conveniently located near restaurants, malls, and shops.
Room Quality
6.07
Rooms need updates; some issues with TV remote.
Amenities
8.1
Standard amenities, with a recommendation for better housekeeping tipping options.
Value for Money
7.56
Experience balanced with reasonable pricing for items ordered.
Food and Beverage
8.11
Delicious morning menu with quick service.
Overall Experience
8.08
Generally positive experience despite some room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Luxurious Amenities and Services

The Hilton Orange County/Costa Mesa offers exceptional on-site amenities, including massage services, a restaurant, and a 24-hour fitness centre. Guests can also enjoy 24-hour room service, a gift shop, and an outdoor pool for a truly relaxing stay.

Executive Floor Benefits

Guests staying on the executive floor can indulge in exclusive access to the Executive Lounge, where they can enjoy complimentary breakfast on weekdays and hors d'oeuvres on select evenings. This added luxury enhances the overall experience of your stay.

Convenient Location

Situated close to popular Orange County attractions and offering free shuttles to Orange County Airport, our hotel provides easy access to South Costa Plaza Shopping Center, Angel Stadium, Honda Center, Laguna Beach, and Disneyland. Book your stay now for a memorable and convenient visit.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 656 reviews
Cleanliness: 6.61
Service: 9.58
Location: 9.12
Room Quality: 6.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.08
B
Bby_sunshine23 Business Walnut, California
10
Great Customer Service
Pros:

Jorge and Mayra Pea were amazing when it came to customer service. They went out of their way to make sure we were taken care of whwn we had a mishap while checking in. Definitely recommend staying here if you're in Costa Mesa and needing a place to stay.

2026-02-09 via Tripadvisor
J
jerryo77 Business
10
We love Ms. Maricela
Pros:

I am there with our football coaches every year for the annual Glazier coaches clinic and love the hospitality and service from Maricela at your Starbucks, we look forward to see her every year she’s so energetic and happy to make sure the masses have their necessary caffeine and pastries. She’s a true gem and a friendly face that makes all of us visit her every year.

Coach Jerrod Andrade
South Gate High School
Football Operations

2026-02-08 via Tripadvisor
J
Jet04825654364 Solo travel
10
Amazing Hilton experience
Pros:

Lance was awesome. Helped me fix my check in because I messed something up. Then he helped me link my reservation to a future reservation. And THEN he helped me purchase stuff at the convenience store. He really supported my entire first night. Great guy. Great hotel.

2026-02-08 via Tripadvisor
E
ericcB5998MD Business
10
Great customer service
Pros:

Marissa was excellent. The rooms are well maintained. The staff is friendly and willing to serve. The ambience in the lobby at night is terrific.

2026-02-07 via Tripadvisor
8
819nialld Family
10
Beautiful rooms with efficient check in
Pros:

Parking is a little crazy, but that is to be expected in SoCal. However, the hotel is beautiful and our room was great! Clean and spacious, well decorated, with comfortable chairs and bed. Marissa was a dream at check in. The entire process took less than 5 minutes. You can't go wrong with this hotel.

2026-02-06 via Tripadvisor
3
346ajp Business
10
Coaches clinic
Pros:

Marissa and Myra were absolute rock stars and truly elevated our entire stay. From the moment we arrived, they were welcoming, attentive, and incredibly supportive. Any questions or needs we had were handled quickly and with a positive attitude, which made everything feel easy and stress-free. Their professionalism was matched by their warmth, and it was clear they genuinely cared about making our experience enjoyable. Little details didn’t go unnoticed, and their communication was excellent throughout our time there. Thanks to Marissa and Myra, our stay was smooth, comfortable, and memorable. We truly appreciated their help and would happily return because of them.

2026-02-06 via Tripadvisor
D
dayanen2026 Business
10
Best hotel check in experience
Pros:

Mayra was the best. She made my check in process run smooth- very warm personality too. If I could rate this out 10... I'd say 100.

2026-01-30 via Tripadvisor
B
B1847FSevelyng Business
10
Mayra is the best
Pros:

Mayra was absolutely great, made check in very nice smooth, easy and fast. Very friendly interaction and provided great customer service.

2026-01-30 via Tripadvisor
A
AriellaT solo_traveller us
7
No frills, good location
Pros:

Front desk staff was wonderful, very friendly and service oriented. Streaming service on tv and comfortable bed. Great location close to airport.

Cons:

Ancillary charges like $45 parking and no free water ($2.50/very basic brand bottle). Thermostat screen didn't work properly and het was very drying. Called for toothpaste & blanket and she only brought toothpaste, said she'd come back but after a long wait had to call again and when she came back she said she was on break. A few hairs n bathroom floor/shower.

2026-01-29 via Nuitee
M
minglic2026 Solo travel
10
2 nights stay at Hilton
Pros:

The evening of Friday January 23, 2026, I arrived at the hotel and was greeted at the front desk by an elder gentleman (I later became to know his name Lance). He is very funny, patient, diligent and professional. I believe he is a role model at the hotel. Thank him and the hotel.

2026-01-28 via Tripadvisor
S
Stephanie solo_traveller us
1
Pros:

Dated, old. Paint peeling. Hair. Dust

2026-01-28 via Nuitee
I
isabelmU7546XU Family
8
Very nice man at front desk
Pros:

Lance at the front desk was the highlight of the trip! He was very friendly and super helpful to everyone who he helped, including us. Room was a bit dated but clean overall.

2026-01-24 via Tripadvisor
M
Melissa family_with_children us
9
Pros:

Everything was great!

2026-01-20 via Nuitee
K
Kristie couple us
6
Pros:

Dinner meal and drinks were good service was a little slow

Cons:

Our key to open our door to room didn’t work and I had to go back downstairs 3 times to get new keys all didn’t work so they had to get another room for us .

2026-01-19 via Nuitee
D
Diego couple us
5
Place was great. Staff seems burnt out
Pros:

Location was perfect

Cons:

Door battery died and process to get back in my room was dreadful. Front desk staff didn't look into it or seem to care. Originally thought my room key was the issue but turns out it was the battery for the Door lock. Had to wait outside my door for 30min before anyone came.

2026-01-19 via Nuitee
I
Irma couple us
8
Pros:

Loved the location and the hotel was very clean

Cons:

The air conditioner did not work in the room and was not the most comfortable night sleep

2026-01-19 via Nuitee
B
Bridget solo_traveller us
3
Won’t be back
Cons:

The surprise $45 self parking fee. Yellow lighting. Insanely outdated.

2026-01-19 via Nuitee
J
Javier couple us
10
2026-01-19 via Nuitee
T
TonyF22 Family York, North Yorkshire, England
8
A safe haven in a busy city
Pros:

We are always comfortable at the Hilton Costa Mesa .. we stayed here over Christmas and new year on a 6 night visit with 8 family members and overall had a great experience as always .

One of our party had a terrible room on floor 2 , where they normally put airline staff who are going to sleep all the trip .. so for vacationers you want to avoid these .. higher floor king rooms with a big window overlooking the front entrance are the go to ..

I must say that Lance , the front desk manager was so helpful in sorting out our issues and trying to keep us all happy , probably the best hospitality staff member we’ve encountered for years .. so look out for him .. !

We’re checking in again this coming Wednesday for four nights on business and will be looking for Lance to get us a great room !

2026-01-18 via Tripadvisor
R
Resort14558357832 Couples
10
GREAT STAY!!!
Pros:

Lance was amazing. He greeted me with professionalism and was very kind. He helped me with all of my concerns and was very quick. Thank you.

2026-01-17 via Tripadvisor