Quality Inn Carbondale University area

Hotels
•
Quality Inn
5.1 (223 reviews)
1415 East Main Street , Carbondale , US
+1 618-549-4244

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful/front‑desk staff (Carol; young lady who assisted a guest)
Convenient location near Amtrak, restaurants and campus
Comfortable bed reported by some guests
Soft pillows noted
Affordable/good for the money (for some)
Lobby coffee available in evenings
Cons:
Severe cleanliness issues (hair, dirt, foul smell, fleas, roach)
Broken or poorly maintained facilities (elevator out of service, taped locks, malfunctioning fridge/coffee pot)
Reservation errors and unhonored booking.com bookings (extra charges)
Staffing/service inconsistencies (sleeping on duty, late breakfast prep)
Poor breakfast hygiene (dirty yogurt cups) and limited food options
Lack of basics in rooms (no towels/washcloths, empty toiletries)

Categories

Cleanliness
1.5
Multiple reviews describe rooms and common areas as filthy — hair and dust everywhere, foul odors, reports of fleas and a roach, dirty linens and uncleaned toilets; overall very poor cleanliness.
Service
7
Mixed: several guests praised helpful front‑desk staff (named Carol and a young lady who assisted a fire survivor), but others reported reservation mishandling, staff sleeping on duty and inconsistent responses to complaints.
Location
8
Consistently noted as convenient and well‑located — close to Amtrak, restaurants, campus and local businesses; location is a clear positive.
Room Quality
4.5
Mixed: some guests found beds and pillows comfortable, but many rooms had functionality and maintenance problems (TV/remote issues, broken fridge/coffee pot), cramped layouts, and severe cleanliness problems.
Amenities
5.5
Limited and inconsistent: lobby coffee available at times, but key amenities were broken or poorly maintained (elevator out of service, taped locks, malfunctioning refrigerators/coffee pots, empty toiletries).
Value for Money
6
Mixed perceptions: a few guests felt it was good value for the money, but others paid more than expected due to reservation issues or felt the condition did not justify the price.
Food and Beverage
4.3
Reported problems with breakfast hygiene (dirt on yogurt cups), limited/poor breakfast service and inconsistent availability; lobby coffee was a small positive for some guests.
Overall Experience
4
Overall negative impression driven by cleanliness and maintenance issues despite helpful staff and a strong location; many guests described stays as disappointing or would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Heated Indoor Pool and Gym

The Quality Inn in Carbondale, Illinois offers a relaxing stay with its heated indoor pool and well-equipped gym. Guests can unwind and stay active during their visit.

Convenient Amenities

Each guest room at Quality Inn Carbondale is thoughtfully furnished with a coffee maker, in-room safe, and cable TV. Enjoy a comfortable and convenient stay with these amenities.

Nearby Attractions

Explore the beauty of Giant City State Park and enjoy shopping at Eastgate Shopping Center, both just a short drive away from the Quality Inn Carbondale. Don't miss out on the convenience and comfort this hotel has to offer.

Book your stay at Quality Inn Carbondale now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MWA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.1
Based on 223 reviews
Cleanliness: 1.5
Service: 7
Location: 8
Room Quality: 4.5
Amenities: 5.5
Value for Money: 6
Food and Beverage: 4.3
Overall Experience: 4
M
Melissa • couple • us
5
Pros:

Great location. Friendly staff.

Cons:

On the second night of my stay, some lady kept beating on my door. I had my do not disturb sign on my door. I was afraid to open the door. Then an hour later she kept turning my door knob like she was trying to get in my room.

2026-11-02 • via Nuitee
L
Linda • solo_traveller • us
10
2026-10-26 • via Nuitee
J
John • couple • us
9
Safe, several local businesses, shopping, Restaurants, liquor store, banks, etc
Pros:

I survived a horrible house fire and we lost everything the young lady at the hotel front desk was awesome 👍 kind, knowledgeable, very much professional

Cons:

There's nothing else that I need to talk about it is a good place to get some shelter and rest

2026-10-25 • via Nuitee
L
Lakai • solo_traveller • us
1
It was ghetto.
Pros:

Nothing. It was very run down and filthy.

Cons:

Everything was dirty. The room, the sheets, the hallway, the bathroom, the yogurt from breakfast had dirt on the cup. There were people yelling outside my room all night.

2026-10-19 • via Nuitee
M
MacKenzie • couple • us
10
Pros:

The bed was very comfortable!

2026-10-16 • via Nuitee
H
Henry • family_with_children • us
4
2026-10-15 • via Nuitee
L
Laquita • couple • us
1
The hotel needs major work and should not open until its fixed
Cons:

The room was NASTY, the floor had not been cleaned hair and dust everywhere. There was hair in the bathroom and the toilet around the base had never been cleaned. Also the doors had at least an 1-inch opening at the bottom there were no door sweeps on the entire first floor.

2026-09-17 • via Nuitee
K
Kathleen • solo_traveller • us
1
When the arrived they had no reservation from you. Had to book another hotel. Please remove this facility from your port
Pros:

No reservation when I arrived from big.com

Cons:

Looked like badly needed repair

2026-09-17 • via Nuitee
S
Simon • solo_traveller • us
3
Pros:

Pillows were soft

Cons:

TV remote didn't work even after I complained. Plus I found a flea on the bed

2026-09-14 • via Nuitee
R
RAUSELLE • couple • us
3
Cons:

My reservation was confirmed with booking.com but the hotel did not show my reservation on their end. They did not honor the reservation or price that I paid through booking.com so I had to pay a higher price out of pocket. For this reason I will never trust booking.com again!

2026-09-14 • via Nuitee
D
Danyel • solo_traveller • us
1
It was awful and I ended my stay as soon as the sun rose!!
Pros:

Nothing

Cons:

It was filthy!! The elevator was not working and obviously had not been working in an extended amount time based on the large pile of dirty linen and mattress and box spring in front the elevator.

2026-09-14 • via Nuitee
G
George • solo_traveller • us
1
Terrible
Pros:

Hotel was disgusting

Cons:

Hotel is a dump

2026-09-13 • via Nuitee
R
Rafael Eduardo • solo_traveller • us
1
Sucio, huele mal
Pros:

Muy sucio y olía mal

Cons:

Sucio, olia mal. Ese hotel lo deberían sellar no es apto como un hotel

2026-09-06 • via Nuitee
L
Landon • couple • us
1
Pros:

Nothing

Cons:

The room the staff

2026-08-31 • via Nuitee
R
Randall • solo_traveller • us
1
Would never go back.
Pros:

Nothing

Cons:

Front person sleeping on duty prepped brkfst late. Bugs in room / bed.

2026-08-27 • via Nuitee
C
Charles • couple • us
10
2026-08-23 • via Nuitee
Y
Yu • family_with_children • us
4
It was low cost for reason.
2026-08-13 • via Nuitee
B
Brianna • solo_traveller • us
4
2026-08-03 • via Nuitee
D
Diana • couple • us
3
Disappointing
Pros:

The bed was comfortable

Cons:

It was dirty. Tv was going out. No wash cloths

2026-07-19 • via Nuitee
S
Sims • solo_traveller • us
7
2026-07-14 • via Nuitee