Woodcliff Hotel and Spa

Hotels
•
Independent
8.4 (218 reviews)
199 Woodcliff Dr, Fairport, New York, 14450 , Fairport , US
1-585-381-4000

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Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Free WiFi
Swimming pool
24-hour front desk
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Spacious rooms
Good food
Cons:
Old air conditioning
Rooms need updating
Breakdown of amenities
Service inconsistencies

Categories

Cleanliness
7.61
There were mentions of dirty older rooms and crumbs in the hallway. Overall cleanliness seems to need improvement.
Service
9.58
Staff were noted as nice and helpful, but there were also complaints about reception service.
Location
9.12
Location received positive remarks, providing a getaway without leaving town.
Room Quality
8.07
Several reviews noted rooms as outdated and not up to standard for the price, but some described the space as comfortable.
Amenities
8.1
Highlighted need for updates and some amenities were closed at inconvenient times.
Value for Money
7.56
Guests felt the prices did not match the quality of the rooms offered, indicating a lack of value.
Food and Beverage
8.61
Food was stated as phenomenal, although the restaurant was considered overpriced.
Overall Experience
8.58
Mixed feedback overall with positive staff interactions but room quality and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:15

Property Description

Welcome to Woodcliff Hotel and Spa, where modern luxury meets serene relaxation amidst stunning natural beauty.

Spa Indulgence
Unwind at our full-service spa, offering rejuvenating massages, body treatments, and facials designed to pamper your senses and refresh your spirit.

Culinary Delights
Savor delectable meals at Horizons Restaurant or enjoy a cozy coffee at our café. Room service is also available, making it easy to indulge in your favorite dishes in the comfort of your room.

Recreation & Comfort
Take a swing on our golf course, or dive into the indoor pool. With complimentary Wi-Fi, 32-inch flat-screen TVs, and peaceful guest rooms featuring refrigerators and luxurious toiletries, your comfort is our priority.

Don’t wait, book your unforgettable stay at Woodcliff Hotel and Spa now!

Important information:

  • The seasonal pool will be open from June to October.
  • Pool access available from 10:00 AM to 8:00 PM.
  • A car is recommended for transportation to and from this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 218 reviews
Cleanliness: 7.61
Service: 9.58
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
E
Etiene
2
Pros:

This is not a 4 star hotel! Never! Is was not very clean, the bathroom was old! When you take a shower, the walls and ceiling get so wet that water falls and wets the entire sink and floor! There's a lot of noise! ​​Parties happening all night long with loud music and it's hard to sleep. This is 2 star hotel and not a hotel to bring kids!

2025-10-12 • via Nuitee
S
Sheja
10
Pros:

The best

2025-10-12 • via Nuitee
G
Gregory
10
Pros:

The hilltop views from Horizons made morning coffee a great way to start each day. The staff is super responsive. The bar is fully stocked and tended to perfection. Very welcoming. The grounds provide a pleasant outdoor setting for that walk or run.

2025-10-09 • via Nuitee
C
ceonna • family
2
Pros:

There was a power outage at the entire facility I had a party for my seven year-old daughter no accommodation for me I had a total of six children with me in the dark phones were dying. It was not a good experience.

2025-10-06 • via Nuitee
J
Jonathan
2
Pros:

Loud and power was out

2025-10-05 • via Nuitee
S
Suzanne • family
4
Pros:

The bathroom floor was grossly dirty. One elevator had something gross splashed on the control board. Seems someone would wipe it off. Hot tub was out of order. No breakfast included.
Way too pricey for the lack of amenities and the low quality .

2025-10-05 • via Nuitee
J
Johanna • family
6
Pros:

The hotel needs maintenance. The women's sauna had broken wood and wasn't working. The hot tub wasn't working either, and everything looked messy. There was a hole in the floor of the pool, and the water was supposed to be warm but it wasn't. The room and lobby were OK.

2025-10-02 • via Nuitee
D
Daja
4
Nice Hotel but horrible experience.
Pros:

The room was clean the staff was great, however the hot tub was out of order, the pool had debris floating in it, and the coffee maker was not working. I requested a replacement and the replacement was not working either. I was not able to enjoy not one cup of coffee. Decided not to take advantage of the spa. Went for a 2 day birthday relaxation. Not what I expected.

2025-09-30 • via Nuitee
J
Jacki
6
Pros:

Clean room

2025-09-28 • via Nuitee
B
Bill
2
Pros:

Paid for deluxe room and received standard. Hotel said it was Hotel.com fault. Would not honor premium room.

2025-09-25 • via Nuitee
J
Jennifer
8
Great stay!
Pros:

Friendly staff and big rooms. Restaurant is very overpriced, but the coffee station in the lobby is great.

2025-09-25 • via Nuitee
T
Timothy
10
Great hotel
Pros:

Room was excellent and easy to check into. Thank you

2025-09-23 • via Nuitee
W
William
10
Pros:

No improvement

2025-09-21 • via Nuitee
P
Patricia
6
Pros:

I knew Woodcliff back in the day. It was a very prestigious place to go for dinner or book a wedding. I am sad to see how it is no longer held at high standards. It needs attention. It really looks like it doesn't make enough money to make the needed maintenence and remodeling.

2025-09-21 • via Nuitee
T
Todd • partner
6
Pros:

Hotel needs some updating and a deep clean

2025-09-19 • via Nuitee
J
JoMarie
10
Beautiful property!
Pros:

Really wonderful room but, had I known there was a wedding onsite when we were there, I would’ve requested a room on the other side of the property. It was a loud night until the wedding ended.

2025-09-18 • via Nuitee
M
Marjorie
6
Pros:

Needs updating . Dirty older rooms . Restaurant closes during day in between meals ??? And Starbucks closes late mo ?? Needs a face lift . Spa was excellent !!

2025-09-16 • via Nuitee
R
Rachel
6
Pros:

The staff were very nice and helpful. Biggest complaint was that the AC units were very old and even after switching rooms to see if AC would be better, it wasn't. It made for an uncomfortable night of sleep.

2025-09-15 • via Nuitee
D
David • partner
8
Pros:

Stay here every few months, clean and safe, good food and beverage service

2025-09-13 • via Nuitee
F
Franklin
10
Pros:

Nice hotel and location.

2025-09-11 • via Nuitee