Quality Inn & Suites Jacksonville-Baymeadows

My experience at this property was extremely disappointing from the moment I arrived. The customer service was poor, as the gentleman at the front desk was rude and unwelcoming.

Upon checking in, I noticed a sign stating that the pool was closed. This was very frustrating because the photos on the booking website prominently featured an open pool and a beautiful pond/lake area. In reality, the pond/lake appeared neglected, and the surrounding grass throughout the entire property was overgrown, including around the pool. Although the pool was closed, there were no caution signs, barriers, or tape restricting access, which raised safety concerns.

Since we arrived in the evening, I had no practical option but to stay for the night. I was traveling with my 4-year-old son, who was exhausted and ready for bed, so finding alternative accommodations at that hour was not feasible. As we walked to our room, we noticed multiple bags of trash sitting in the hallways, which further reflected the poor condition and cleanliness of the property.

The following morning, I politely requested a refund because I was dissatisfied with my stay. Instead of addressing my concerns professionally, the woman at the front desk became loud and argumentative. She attempted to charge me for two nights, even though I had only stayed one night, and she was unwilling to discuss a reasonable resolution. I informed her that her customer service was unacceptable.

Overall, I feel that the property is misleading customers. The photos displayed on the booking website do not accurately represent the current condition of the hotel. Based on my experience, I would not recommend staying here.

No pool

There was no protein offered, other than the yogurt, no eggs or any meat or cheese.
No variety, and everything was put away BY 9:00.
Re: my room: bed linens comfy, but strong smell of sulphur during the day and marijiana being smoked in the hallway outside my room. People were yelling and slamming doors late at night.
Very unsightly pool with no water - front desk staff just said "it was broken" when I asked.

Todo

Habían cucarachas y las sábanas manchadas y el desayuno solo es wafle

There was no pool as advertised. The only reason I booked at this place was because they were advertising that there was a pool, a jacuzzi, and the room i booked was supposed to have a big garden tub. But there was none of the above.

Pool and hot tub were unavailable no Estimate on repair time.

The fact that they advertised a pool and hot tub but neither one was available. So did not stay at the hotel went to another place that had what we were looking for.

This place was nasty
Black mold on walls and ceilings beds were uncomfortable and looked unsanitary and the door locks weren't secure. This is more important because the place was full of questionable looking people openly smoking dope ( not legal state) and drinking.
I was there for surgery at a near by hospital we couldn't stay after the surgery for fear of infection. We drove all evening to get home after a 4 hr surgery. Place refused a refund for the second night of our stay commenting we should have "checked it out better if infection was a risk"
Con game it looks nothing like the photos. NASTY

The pool the pool had no water so no one in the pool