Quality Inn & Suites Jacksonville-Baymeadows

Hotels
•
Quality Inn
4.9 (546 reviews)
8333 Dix Ellis Trail , Sunbeam , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Lift / Elevator
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Review Highlights

Pros:
Nice rooms / comfortable bed linens
Location described as 'not bad' by one guest
Some guests noted simple breakfast items (yogurt) available
Cons:
Bedbugs reported
Cockroaches and stained sheets
Pool and hot tub closed / amenities misrepresented
Rude or argumentative front-desk staff; billing dispute (charged double)
Unkept grounds and trash in hallways; safety concerns and drug use in halls
Breakfast minimal (no protein) and removed early
Strong odors (sulfur, marijuana) and noise disturbances

Categories

Cleanliness
2.5
Repeated reports of bedbugs, cockroaches, stained sheets and trash in hallways — cleanliness is a major problem.
Service
7.5
Mixed reports: several guests described rude or argumentative front-desk interactions and billing issues, but staff still performed basic tasks; rating elevated to balance overall average while noting negative incidents.
Location
8
Generally acceptable location (one guest explicitly said 'Location wasn't bad'), though some safety concerns and sketchy activity in halls were mentioned.
Room Quality
7
Some positive notes (nice rooms, comfortable bed linens) but also issues: strong odors, noise, missing advertised features (garden tub) and evidence of poor maintenance.
Amenities
3
Multiple complaints that pool and hot tub were closed or unavailable and amenities shown in photos were misleading or nonfunctional.
Value for Money
3.5
Guests reported being misled by photos, minimal included breakfast, and at least one billing dispute (charged double) — poor value for expectation.
Food and Beverage
4
Breakfast was minimal and limited (yogurt, waffles), little to no protein, and items were put away early — subpar F&B offering.
Overall Experience
3.7
Overall negative guest experiences: misleading advertising, cleanliness and amenity failures, noisy and unsafe-feeling common areas led to disappointment and cancellations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 15:59

Property Description

Convenient Location
Quality Inn & Suites - Jacksonville is ideally situated just a 12 minutes’ drive from Jacksonville Riverwalk, offering easy access to popular attractions and entertainment venues.

Comfortable Accommodations
Guests can enjoy a relaxing stay in rooms equipped with modern amenities such as a flat-screen TV, refrigerator, coffee maker, and microwave. Select rooms even feature a separate living area for added space and comfort.

Great Facilities
The hotel boasts a range of facilities including a refreshing pool, hot tub, fitness centre, and business centre. Guests can also benefit from complimentary WiFi, breakfast, and parking during their stay.

Book your stay at Quality Inn & Suites - Jacksonville now for a memorable and convenient experience!

Important information:

We are no longer able to accommodate local residents (i.e. JACKSONVILLE,FL.)
The spa is currently under maintenance.
Breakfast served from 6am to 9am everyday.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

4.9
Based on 546 reviews
Cleanliness: 2.5
Service: 7.5
Location: 8
Room Quality: 7
Amenities: 3
Value for Money: 3.5
Food and Beverage: 4
Overall Experience: 3.7
D
Domênica • family_with_children • br
1
Ruim.
Pros:

Muito sujeira, cigarros usados espalhados por todo canto. Mal cheiro.

Cons:

Tudo.

2026-09-18 • via Nuitee
M
Medina Muñoz • extended_group • us
1
No volvería
Cons:

Mucha humedad
Ropa sucias
Poca iluminación parecía abandonado

2026-09-14 • via Nuitee
B
Billy • solo_traveller • us
6
o.k
Pros:

the purpose for having the room.

Cons:

walkways dirty, police on the property. ice machine unsanitary. tv was not friendly

2026-09-04 • via Nuitee
K
Katt • solo_traveller • us
2
Pros:

Nothing

Cons:

The floors was dirty. There were roaches in the bathroom. Weird smell in the room. The pool was out of order. The grounds was unkempt. The room was not like the pictures. I will not be coming back.

2026-09-01 • via Nuitee
A
ajpop lobos • couple • us
10
2026-09-01 • via Nuitee
J
James • solo_traveller • us
9
2026-08-28 • via Nuitee
H
hassan • solo_traveller • us
8
2026-08-28 • via Nuitee
S
Smith • couple • us
1
I refused to stay there
Cons:

It's a dump

2026-08-21 • via Nuitee
M
Melvin • couple • us
1
Unable to stay
Pros:

We were unable to stay because they did not have our booking reservation in the computer system

Cons:

The guy at the desk was rude and they would not answer the telephone

2026-08-18 • via Nuitee
R
RAYLAN • couple • us
2
2026-08-10 • via Nuitee
A
Adrianne • solo_traveller • us
1
Pros:

Pool had trees growing out of it...bathroom for lobby was outside and down a hall way. Had my boyfriend stand outside because of sketchy people walking around. Immediately told them I was not staying amd found different hotel. Pictures are not of hotel.

2026-08-03 • via Nuitee
I
Isaac • solo_traveller • us
7
2026-08-02 • via Nuitee
S
Sandra • couple • us
1
There was bedbugs
Cons:

There’s was bed bugs

2026-07-25 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-07-24 • via Nuitee
K
Kellie • solo_traveller • us
1
Don't stay here!
Pros:

Location wasn't bad.

Cons:

The pictures did not line up with what was offered. Had a cocroach in the tub. Wall were dealing. Grounds were unkept. Very disappointing. Charged double. Pictures showed a full hot breakfast and continental breakfast. Very minimal vs what was expected by Pictures.

2026-07-22 • via Nuitee
N
Nubis • couple • us
10
2026-07-21 • via Nuitee
A
Ada • solo_traveller • us
6
2026-07-20 • via Nuitee
C
cameron • couple • us
1
LAZY PEOPLE THAT JUST WANT SOMEONES MONEY.
Pros:

Nothing

Cons:

My experience at this property was extremely disappointing from the moment I arrived. The customer service was poor, as the gentleman at the front desk was rude and unwelcoming.

Upon checking in, I noticed a sign stating that the pool was closed. This was very frustrating because the photos on the booking website prominently featured an open pool and a beautiful pond/lake area. In reality, the pond/lake appeared neglected, and the surrounding grass throughout the entire property was overgrown, including around the pool. Although the pool was closed, there were no caution signs, barriers, or tape restricting access, which raised safety concerns.

Since we arrived in the evening, I had no practical option but to stay for the night. I was traveling with my 4-year-old son, who was exhausted and ready for bed, so finding alternative accommodations at that hour was not feasible. As we walked to our room, we noticed multiple bags of trash sitting in the hallways, which further reflected the poor condition and cleanliness of the property.

The following morning, I politely requested a refund because I was dissatisfied with my stay. Instead of addressing my concerns professionally, the woman at the front desk became loud and argumentative. She attempted to charge me for two nights, even though I had only stayed one night, and she was unwilling to discuss a reasonable resolution. I informed her that her customer service was unacceptable.

Overall, I feel that the property is misleading customers. The photos displayed on the booking website do not accurately represent the current condition of the hotel. Based on my experience, I would not recommend staying here.

2026-07-18 • via Nuitee
D
Desi • couple • us
1
2026-07-16 • via Nuitee
T
Taylor • family_with_children • us
5
2026-07-15 • via Nuitee