H10 Puerta de Alcalá 4 Sup

Hotels
H10 Hotels
8.8 (3136 reviews)
Alcalá, 66 , Madrid , es

Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Central location
Cons:
Small rooms
Price vs quality issues
Noise from neighboring areas

Categories

Cleanliness
8.61
The rooms were generally clean but some noise and issues with insulation mentioned.
Service
9.28
Staff is well-trained and consistently mentioned as friendly and helpful.
Location
9.52
The location is highlighted as fantastic and in the heart of the city.
Room Quality
7.77
Rooms described as small and sometimes uncomfortable.
Amenities
9
Good amenities but some complaints about the quality of certain items.
Value for Money
8.06
Criticism about the price in relation to room size and comfort.
Food and Beverage
9.11
Breakfast variety and quality were noted positively.
Overall Experience
9.08
Positive experiences overall but noted issues with specific rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:55

Property Description

Luxurious Rooms with Modern Amenities

The H10 Puerta de Alcalá boasts stylish rooms with wooden flooring, a minibar, and a pillow menu. Each room is equipped with air conditioning, free WiFi, and a TV. The modern bathrooms come with all necessary amenities for a comfortable stay.

Dining and Entertainment Options

Guests can indulge in a buffet-style breakfast at the hotel's restaurant and enjoy drinks at the garden lounge-bar. Additionally, various restaurants and tapas bars are just a short walk away, offering a variety of dining options.

Convenient Location and Nearby Attractions

Situated near Retiro Park and a metro station, this H10 hotel is within walking distance of popular landmarks such as Puerta de Alcalá Gate and Plaza Cibeles. The proximity to the Prado Museum, city center, and shopping destinations makes it an ideal choice for travelers looking to explore Madrid.

Book your stay at H10 Puerta de Alcalá for a luxurious and convenient experience in the heart of Madrid.

Important information:

For nonrefundable rates, the hotel reserves the right to request, at check-in, both the credit card used to pay in advance and the cardholder’s ID.

Please note that the property reserves the right to pre-authorize cards prior to arrival.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the full amount of the reservation is due before arrival. H10 Puerta de Alcalá send a link to a secured payment platform.

Please note breakfast and dinner will always be served at the Lobby Bar restaurant, never in the exterior terrace.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 31 per day.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 11 years old stay for free when using an existing bed.
    Adults stay for € 35 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3136 reviews
Cleanliness: 8.61
Service: 9.28
Location: 9.52
Room Quality: 7.77
Amenities: 9
Value for Money: 8.06
Food and Beverage: 9.11
Overall Experience: 9.08
J
John couple gb
7
Perfectly positioned for th
Pros:

Upgraded our room to a quieter room, as there was construction on a nearby building

Cons:

A bit of a businesslike atmosphere as downstairs is used for conferences and it was noisy with the conference breaks

2026-03-13 via Nuitee
F
Francisco couple cl
1
Por precio - muy baja calidad del hotel
Pros:

La ubicación lo único que puedo dejar bueno , el resto precio calidad nada

Cons:

La pieza demasiado pequeña , es para una persona , no entran dos maletas , las maletas no se pueden abrir por el poco espacio
Es para ir solo con una sola mochila , el resto muy mal
Nos tocó una pieza con vista a un muro , donde estaban trabajando desde las 8am , en donde no pudimos descansar nada

2026-03-13 via Nuitee
L
LEONARDO couple br
9
2026-03-12 via Nuitee
A
Alexandre extended_group pt
10
very good stay for a city break i Madrid
Pros:

The staff extremly nice and helpful, good rooms and very good localization

2026-03-12 via Nuitee
E
EDUARD couple es
8
2026-03-12 via Nuitee
F
fatima solo_traveller es
10
Un hotel de excepción en una ubicación inmejorable
Pros:

Ubicación buenísima. Instalaciones de 10, servicio, limpieza y atención excelentes.

Cons:

Las vistas de la habitación

2026-03-11 via Nuitee
J
joao couple pt
6
Boa localização
Pros:

Localização

Cons:

Zona de estar ocupada por apoio a reuniões, escada para chegar ao elevador, obras no quarto do lado, pequeno almoço sem categoria e muito caro

2026-03-11 via Nuitee
R
RICARDO couple es
9
2026-03-11 via Nuitee
C
Claire extended_group es
8
Excellent location and very stylish.
Pros:

Localización fenomenal
La decoración es muy moderna y guay
Las vistas de la terraza
Productos de rituales en las habitaciones

Cons:

Tamaño de las habitaciones para 3 adultos no está bien. No hay espacio para guardar las cosas y preparemos.

La entrada con personas fumando es el bienvenido al hotel.

2026-03-10 via Nuitee
O
Olga couple lv
10
2026-03-09 via Nuitee
A
ANTONIO solo_traveller es
9
Buen lugar para ir a Madrid a trabajar
Pros:

Como esperaba, profesional, cómodo, y seguro que repetiré

Cons:

Nada

2026-03-09 via Nuitee
M
Marta solo_traveller us
8
2026-03-08 via Nuitee
P
Pablo5547 couple es
9
2026-03-08 via Nuitee
B
Britta couple pt
9
2026-03-08 via Nuitee
H
Hamad solo_traveller ae
10
2026-03-08 via Nuitee
D
David extended_group pt
8
2026-03-08 via Nuitee
P
Patrick couple fr
8
Pros:

Le lit et le petit déjeuner

Cons:

Le prix de la chambre

2026-03-08 via Nuitee
P
Philippe solo_traveller fr
9
2026-03-07 via Nuitee
D
Desislav couple es
10
2026-03-07 via Nuitee
C
Covadonga couple es
10
2026-03-07 via Nuitee