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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Currency exchange
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Private check-in/check-out
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Shuttle service (additional charge)
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Wheelchair accessible
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Kid meals
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Public transport tickets
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Baby safety gates
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Lower bathroom sink
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fence around pool
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Steam room
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Beauty Services
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Private beach nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Beach toys
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Rooftop garden
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and terrace.
Delicious Dining Options
Savor local cuisine at the on-site restaurant and enjoy a refreshing drink at the bar.
Comfortable Rooms with Stunning Views
Relax in rooms with modern amenities, city or sea views, and a balcony to soak in the surrounding beauty.
Experience luxury and convenience at The Art Nest Hotel Nha Trang. Book now for an unforgettable stay!
Location
Guest Reviews
Clean rooms, good kitchen, friendly staff, nice service.
Lifts are a bit of trouble and need better service.
No towels for the beach but to rent only.
Не сподобалось, що кімнатні тапки не одноразові
I booked The Art Nest expecting a comfortable four-star experience, but what we received was an over-priced, low-quality stay marred by dishonesty and shocking filth. This stay was meant to be a relaxing birthday trip, and instead, it has been absolutely horrific.
THE SCATHING FACTS:
SYSTEMIC HYGIENE & MAINTENANCE FAILURES (ROOM 2506): My original room (2504) was uninhabitable—filthy, with black and pink MOLD on the shower door seals and broken furniture. The replacement room (2506) is only marginally better, suffering from pervasive maintenance and cleaning failures:
The shower door is not properly sealed, causing the floor to flood the entire bathroom with every use.
The refrigerator barely cools contents, even on the highest setting.
Found dusty, broken, dirty glasses, in the room.
The bathroom sink stopper is visibly filthy and has plastic debris on it.
The room entry tiles are dirty, and the red sitting chair has a noticeable white stain on the upholstery.
The fan vent in the bathroom is thick with dust and filth.
DANGEROUS FOOD SERVICE SANITATION: The level of sanitation in the breakfast area is genuinely alarming and poses a public health risk:
The coffee station frequently has condensed milk spilled everywhere and left unclean.
The chairs throughout the morning buffet area are filthy and heavily stained.
Most critically, the service area often runs out of tongs or serving utensils, resulting in guests using their bare hands to touch and serve themselves buffet items, creating a massive cross-contamination issue.
FAKE AMENITIES & COST-CUTTING: This hotel is engaged in misleading amenity representation. The bathroom offers cheap, purple liquid bath gel that smells like laundry detergent, and a container labeled "shampoo and conditioner" that is clearly the same cheap soap, confirming pathetic cost-cutting measures that do not belong in a four-star property.
MANAGEMENT DISHONESTY & AVOIDANCE: I sent the General Manager, Ms. Nguyen Huong Giang, a calm, professional letter offering a moment of grace to save the guest relationship and provide constructive feedback. She deliberately avoided speaking with me entirely, communicating only via a dismissive email that used gaslighting (falsely claiming staff served refreshments) and corporate deflection. Her documented dishonesty, avoidance, and refusal to engage prove she is an insufferable and incompetent leader who prioritizes scapegoating guests over genuine service recovery.
POOR RATING & LOW VALUE : This hotel demands a cash deposit (competitors like Hyatt accept credit cards) and has removed beach amenities (umbrellas/chairs). The lack of investment, severe hygiene issues, and managerial incompetence make this property equivalent to a budget two-star motel, yet they charge a four-star premium. Do not waste your money here. Stay at the Hyatt or Citadines down the street for a genuine four-star experience.
The local staff, particularly the Concierge Team, are genuinely kind, helpful, and attentive. It is a true shame that such dedicated employees are undermined by insufferable and incompetent leadership (General Manager). Their competence is wasted working for a management team that prioritizes cost-cutting and dishonesty over basic guest comfort and safety.
Note to Future Guests: Given the management's dishonest practices, I will update this review and share excerpts across other public platforms if the hotel attempts retain my cash deposit upon checkout.
Отличное расположение для городского отеля,завтраки хорошие,номер достаточно большой ,отдельное спасибо администратору русскоговорящему если я правильно помню,его знали Хуан ,помог нам сделать сюрприз и поздравить сестру.
Logement agréable, spacieux et clair, plutôt calme la nuit.
Personnel aux petits soins
Petit déjeuner très bien fourni et varié
Salle de sport top, bien pourvue et climatisée
Malheureusement trop de russes impolis, bousculant ceux qui respectent les autres pour se servir au petit déjeuner. Ça gâche le début de la journée ! Comme je ne sais pas comment l'hôtel peut résoudre ce problème, il constitue un point négatif pour être certain d’y retourner.
Great!
繁華街中心部にありどこへ行くにも大変便利な立地でした。
部屋もキレイで値段を考えると満足いくものでした。
ただコネクティングルームは隣の音がかなり聞こえるのでそこはストレスでした。
Khách sạn gần biển, phòng ốc sạch sẽ tiện nghi. Các bạn nhân viên rất thân thiện, nhẹ nhàng. Bữa sáng ngon, nhiều món được thay đổi hàng ngày, có anh đầu bếp siêu nhiệt tình. Từ khách sạn cũng có thể đi bộ đến nhiều nhà hàng ngon ở các phố xung quanh
Everything was fine, staff, location, breakfast, service - the hotel possesses everything. From the sea it is just 5/6 min walk , the hotel is located just in the centre - u have everything nearby, shops, cafes, massages etc. breakfast is various - everyone can find the desirable food, also the hotel possess the spa service - we haven’t been but people who we met recommended to go saying it was good indeed. Wifi worked properly
No such things
트리플룸이라 룸 크기가 여유있어 좋았어요. 관광지와 가까워 편리했어요.
드라이기를 조금 더 편한 걸로 교체하면 좋을것 같아요. 계속 누르고 있어야해서 불편했어요.
Красивый современный отель
Номер просторный, отличный вид, шикарная ванная
Было тихо
Завтрак разнообразный
Расположение - мой любимый район
Цены на их Спа довольно неплохие
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