Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Dishonest management
Poor cleanliness and maintenance

Categories

Cleanliness
7.75
Hygiene issues highlighted, including mold and dirty rooms.
Service
10
Local staff are friendly and attentive, but management handling is poor.
Location
10
Standard quality for this hotel tier.
Room Quality
8.72
Rooms were described as uninhabitable and needing maintenance.
Amenities
8.76
Misleading amenities and no beach towels provided.
Value for Money
8.71
Perceived as over-priced for the experience. Not worth the cost.
Food and Beverage
7.74
Serious sanitation issues in the breakfast area.
Overall Experience
8.7
Overall a disappointing stay, expectations of a four-star hotel not met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:47

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and terrace.

Delicious Dining Options
Savor local cuisine at the on-site restaurant and enjoy a refreshing drink at the bar.

Comfortable Rooms with Stunning Views
Relax in rooms with modern amenities, city or sea views, and a balcony to soak in the surrounding beauty.

Experience luxury and convenience at The Art Nest Hotel Nha Trang. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CXR

Location

Guest Reviews

8.8
Based on 80 reviews
Cleanliness: 7.75
Service: 10
Location: 10
Room Quality: 8.72
Amenities: 8.76
Value for Money: 8.71
Food and Beverage: 7.74
Overall Experience: 8.7
Татьяна • couple • ru
9
В целом отель очень хороший
Pros:

Хорошие завтраки, расположение супер, современные номера

Cons:

Несколько дней напоминали на ресепшене, чтобы произвели уборку и поставили воду

2026-04-16 • via Nuitee
E
Elena • couple • de
8
Pros:

Красивый отель, приветливый персонал, хороший массаж.

Cons:

Очень странная планировка номеров: выходя из душа, человек оказывается практически посреди номера. Нормально для пар, и то не всем понравится. А если путешествуют мама с сыном или папа с дочкой, то прямо очень неудобно будет.

2026-04-08 • via Nuitee
B
BENJAPORN • extended_group • th
9
Nicely staff. I will be back if I travel to Nha Trang next time.
Pros:

The location of the hotel

Cons:

A swimming pool smaller than I expected.

2026-04-01 • via Nuitee
H
Huseyin • solo_traveller • us
1
Cons:

Ужасный сервис. Прожила в отеле 11 дней — за всё время номер убрали всего два раза, постельное бельё не меняли ни разу, хотя я отдельно просила об этом.

На ресепшене сотрудники не понимают ни английского, ни русского, из-за чего любые вопросы решаются с трудом.

Отдельно — ситуация с ранним выездом: заранее заказала завтрак на 7:00, сотрудница ресепшена дважды подтвердила. В итоге уехала без завтрака - его не сделали!

Не рекомендую это место, если не хотите испортить себе отдых.

Terrible service. I stayed at the hotel for 11 days — the room was cleaned only twice, the bed linen was not changed even once, although I asked for it separately.

At the reception, the staff does not understand either English or Russian, which is why any issues are difficult to resolve.

Separately, the situation with early check—out: I ordered breakfast in advance at 7:00, the receptionist confirmed it twice. As a result, I left without breakfast – of course, it wasn't done!!!

I don't recommend this place if you don't want to ruin your vacation.

2026-03-18 • via Nuitee
H
Huseyin • couple • us
1
Cons:

Ужасно

2026-03-18 • via Nuitee
D
Dao • solo_traveller • vn
8
2026-01-19 • via Nuitee
B
Bảo • couple • vn
9
2026-01-19 • via Nuitee
C
CẨM VÂN • family_with_children • vn
10
2026-01-10 • via Nuitee
H
Hung • extended_group • us
7
2026-01-07 • via Nuitee
I
Ian • family_with_children • au
7
2025-11-14 • via Nuitee
Y
yulial457 • Friends getaway
8
ART NEST HOTEL Hha Trang
Pros:

Clean rooms, good kitchen, friendly staff, nice service.
Lifts are a bit of trouble and need better service.
No towels for the beach but to rent only.

2025-11-10 • via Tripadvisor
N
Nesipbaieva • extended_group • ua
9
Cons:

Не сподобалось, що кімнатні тапки не одноразові

2025-11-09 • via Nuitee
H
Huy • couple • vn
9
2025-10-24 • via Nuitee
F
frantikk01 • Solo travel • Portland, Oregon
2
ABSOLUTELY NOT A FOUR-STAR HOTEL. Management is Dishonest and Hygiene is Failing.
Pros:

I booked The Art Nest expecting a comfortable four-star experience, but what we received was an over-priced, low-quality stay marred by dishonesty and shocking filth. This stay was meant to be a relaxing birthday trip, and instead, it has been absolutely horrific.

THE SCATHING FACTS:

SYSTEMIC HYGIENE & MAINTENANCE FAILURES (ROOM 2506): My original room (2504) was uninhabitable—filthy, with black and pink MOLD on the shower door seals and broken furniture. The replacement room (2506) is only marginally better, suffering from pervasive maintenance and cleaning failures:

The shower door is not properly sealed, causing the floor to flood the entire bathroom with every use.

The refrigerator barely cools contents, even on the highest setting.

Found dusty, broken, dirty glasses, in the room.

The bathroom sink stopper is visibly filthy and has plastic debris on it.

The room entry tiles are dirty, and the red sitting chair has a noticeable white stain on the upholstery.

The fan vent in the bathroom is thick with dust and filth.

DANGEROUS FOOD SERVICE SANITATION: The level of sanitation in the breakfast area is genuinely alarming and poses a public health risk:

The coffee station frequently has condensed milk spilled everywhere and left unclean.

The chairs throughout the morning buffet area are filthy and heavily stained.

Most critically, the service area often runs out of tongs or serving utensils, resulting in guests using their bare hands to touch and serve themselves buffet items, creating a massive cross-contamination issue.

FAKE AMENITIES & COST-CUTTING: This hotel is engaged in misleading amenity representation. The bathroom offers cheap, purple liquid bath gel that smells like laundry detergent, and a container labeled "shampoo and conditioner" that is clearly the same cheap soap, confirming pathetic cost-cutting measures that do not belong in a four-star property.

MANAGEMENT DISHONESTY & AVOIDANCE: I sent the General Manager, Ms. Nguyen Huong Giang, a calm, professional letter offering a moment of grace to save the guest relationship and provide constructive feedback. She deliberately avoided speaking with me entirely, communicating only via a dismissive email that used gaslighting (falsely claiming staff served refreshments) and corporate deflection. Her documented dishonesty, avoidance, and refusal to engage prove she is an insufferable and incompetent leader who prioritizes scapegoating guests over genuine service recovery.

POOR RATING & LOW VALUE : This hotel demands a cash deposit (competitors like Hyatt accept credit cards) and has removed beach amenities (umbrellas/chairs). The lack of investment, severe hygiene issues, and managerial incompetence make this property equivalent to a budget two-star motel, yet they charge a four-star premium. Do not waste your money here. Stay at the Hyatt or Citadines down the street for a genuine four-star experience.

The local staff, particularly the Concierge Team, are genuinely kind, helpful, and attentive. It is a true shame that such dedicated employees are undermined by insufferable and incompetent leadership (General Manager). Their competence is wasted working for a management team that prioritizes cost-cutting and dishonesty over basic guest comfort and safety.

Note to Future Guests: Given the management's dishonest practices, I will update this review and share excerpts across other public platforms if the hotel attempts retain my cash deposit upon checkout.

2025-10-11 • via Tripadvisor
Елена • family_with_children • ru
10
Pros:

Отличное расположение для городского отеля,завтраки хорошие,номер достаточно большой ,отдельное спасибо администратору русскоговорящему если я правильно помню,его знали Хуан ,помог нам сделать сюрприз и поздравить сестру.

2025-10-08 • via Nuitee
Светлана • family_with_children • ru
8
2025-10-05 • via Nuitee
J
JEANNE • couple • fr
9
Pros:

Logement agréable, spacieux et clair, plutôt calme la nuit.
Personnel aux petits soins
Petit déjeuner très bien fourni et varié
Salle de sport top, bien pourvue et climatisée

Cons:

Malheureusement trop de russes impolis, bousculant ceux qui respectent les autres pour se servir au petit déjeuner. Ça gâche le début de la journée ! Comme je ne sais pas comment l'hôtel peut résoudre ce problème, il constitue un point négatif pour être certain d’y retourner.

2025-09-12 • via Nuitee
C
Cường • couple • vn
7
2025-08-25 • via Nuitee
H
Hung • partner
10
Pros:

Great!

2025-08-23 • via Nuitee
G
Gozel • family_with_children • th
9
2025-08-22 • via Nuitee