Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Hotels
•
The Leading Hotels of the World
9.2 (559 reviews)
Hermosilla, 2 , Madrid , es
+34 914 31 67 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Fitness center
Restaurant
Room service
Pets allowed
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and professional staff
Beautiful hotel
Cons:
Small room size
High price for amenities
Cleanliness issues

Categories

Cleanliness
8.8
Some negative feedback regarding cleanliness, especially with the dirty duvet.
Service
10
Staff was warm, friendly, and helpful; positive reviews indicate a high service level.
Location
9.8
Multiple mentions of excellent location and convenience.
Room Quality
8.8
Complaints about room size and comfort; described as small and cramped.
Amenities
8.3
Criticism regarding lack of amenities typical in 5-star hotels.
Value for Money
8.8
Some reviews indicated the price was high relative to room size.
Food and Beverage
9.3
Some stated the breakfast did not meet standards; however, food quality was mostly praised.
Overall Experience
9.8
Overall positive experience with some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Accommodation
The Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and Entertainment
Indulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and Leisure
With a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

Important information:

All cots are subject to availability.

When booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that the hotel only accepts pets with a maximum weight of 10kgPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

9.2
Based on 559 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.8
T
Tomas • solo_traveller • cl
10
2026-09-10 • via Nuitee
M
Maria • solo_traveller • py
10
Excel te ubicación y precio calidad
Pros:

Amplio y luminoso

Cons:

Un poco antiguo

2026-09-09 • via Nuitee
R
Roberto • family_with_children • ec
10
Pros:

La ubicación, el personal, realmente buen lugar

Cons:

Un edificio bastante antiguo , ya se sentía que estaban un poco viejas las habitaciones y los espacios

2026-09-01 • via Nuitee
A
Andres • couple • cl
9
2026-08-31 • via Nuitee
B
belenpD1322CV • Couples
10
Absolutely Incredible — The Best Hotel in the World!
Pros:

Without a doubt, Gran Meliá Fénix is one of the most incredible hotels I have ever had the pleasure of staying at. From the moment you walk through the doors, you immediately feel the elegance, history and exceptional attention to detail that make this hotel truly unique.

The location is perfect, right in the heart of Madrid, and the hotel itself combines timeless elegance with modern luxury beautifully. Every corner has character, and the atmosphere is sophisticated yet warm and welcoming.

What truly makes Gran Meliá Fénix exceptional, however, is the people. The service is absolutely outstanding, and I would especially like to mention Patricio, Borja and José Luis. They are incredible professionals: warm, attentive, genuinely kind and always willing to go the extra mile. Their professionalism and personal touch made my stay even more special and unforgettable.

They are a perfect example of what exceptional hospitality should be. You can tell that they genuinely care about their guests, and their attention to detail makes you feel truly valued.

The hotel itself is magnificent, the rooms are beautiful and comfortable, and the entire experience feels luxurious from beginning to end.

For me, this is not simply a five-star hotel — it is an experience.

If you are looking for luxury, elegance, history and, above all, truly exceptional service, Gran Meliá Fénix is the place to stay.

Without question, one of the best hotels in the world. I cannot recommend it highly enough, and I will definitely be coming back!

And a very special thank you to Patricio, Borja and José Luis for making the experience absolutely unforgettable.

2026-08-25 • via Tripadvisor
J
Johan • family_with_children • se
9
2026-08-22 • via Nuitee
5
501khalifaa • Couples
8
Exceptional Service from José Luis, Israel & Jean Paul
Pros:

I would like to specifically recognize the excellent service provided by the porters at Hotel Fénix Gran Meliá Madrid — José Luis, Israel, and Jean Paul.

Throughout our stay, they were exceptionally professional, attentive, and, most importantly, worked together seamlessly as a team. Their collaborative approach made every interaction feel effortless, whether assisting with luggage, arranging transportation, or simply making sure we had everything we needed.

Their warmth, efficiency, and genuine willingness to help made a noticeable difference to our experience and reflected extremely well on the level of service at the hotel. José Luis, Israel, and Jean Paul are a real credit to the team, and I wanted to make sure their excellent work was recognized.

2026-08-20 • via Tripadvisor
F
Flavio • couple • br
10
2026-08-17 • via Nuitee
C
Carlos • solo_traveller • es
10
2026-08-16 • via Nuitee
A
Andrea • family_with_children • py
9
2026-08-14 • via Nuitee
A
Abdulazag • family_with_children • sa
10
2026-08-14 • via Nuitee
D
Daniel • extended_group • ar
10
2026-08-13 • via Nuitee
D
D9345AQjasong • Family
10
Family trip
Pros:

All of the staff especially Antonio and Santiago were very helpful and made the stay complete luxury experience.

2026-08-11 • via Tripadvisor
H
hannahsW9431WU • Family
10
Home away from home
Pros:

The best most helpful and accommodating staff! I stay here every I come to Madrid and it is home away from home.

Santiago, Jean Paul and Antonio were exceptionally kind and helpful.

2026-08-10 • via Tripadvisor
Галина • family_with_children • cz
10
2026-08-10 • via Nuitee
J
JOSE EDUARDO • couple • br
9
Great Location
Pros:

Great location. Walk distance for most of the places

Cons:

Bathroom is a little bit small

2026-08-09 • via Nuitee
G
graeme • solo_traveller • gb
10
Pros:

Wonderful staff , so welcoming, perfect location in the city .

2026-08-09 • via Nuitee
J
Johanna • extended_group • pe
10
2026-08-05 • via Nuitee
N
neuroderm • Couples
10
Beautiful boutique hotel in nice section of madrid
Pros:

Wonderful stay in great location in madrid. the staff were friendly, accommodating and genuine. The room was clean . Family type room with separate LR with pull out couch and extra full bath for my adult son who met us there for a few days.
Luxury breakfast was great with multiple options . Concierge was helpful for dining options and we were lucky to get a ride in the hotel car. Doorman were inviting and warm . We would definitely return

2026-07-28 • via Tripadvisor
T
Taiana • couple • mt
10
2026-07-24 • via Nuitee