Vincci Capitol

Hotels
•
Vincci Hoteles
8.7 (8978 reviews)
Gran Vía, 41 , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
8.26
Some concerns about cleanliness from reviews mentioning issues at the hotel.
Service
9.23
Multiple reviews praised the staff for their helpfulness and professionalism.
Location
9.27
The hotel location is frequently mentioned as excellent and central.
Room Quality
8.72
General appreciation for room quality, but some concerns about specific room amenities.
Amenities
8.25
Limited mentions of amenities with specific concerns regarding the lack of a pool or gym.
Value for Money
8.71
Some reviews indicate good value but also mentions of unmet expectations.
Food and Beverage
8.26
Not much feedback, deemed standard for a hotel of this level.
Overall Experience
8.93
Overall good experience despite a few issues noted across different reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Stay on Gran Via

Roof Terrace with City Views: Enjoy breathtaking city views from our stylish roof terrace.

Art Deco Design: Immerse yourself in the elegance of our Art Deco-style rooms with modern amenities.

Central Location: Explore Madrid's vibrant Puerta del Sol District and Plaza Mayor just steps away.

Book your stay at Vincci Capitol for a memorable Madrid experience!

Important information:

Accessibility: The accessible entrance is located on the side of the building and has a ramp.

Group Reservations: Reservations for more than 9 rooms may be subject to special conditions and incur additional charges.

Check-in: Upon check-in, guests must present a valid ID and credit card. All special requests are subject to availability and may incur additional charges.

Rate Policy: The hotel reserves the right to cancel any reservation made with an incorrectly advertised rate due to obvious technical failures or system issues. In the event of a cancelation, guests will be informed as soon as possible and offered an alternative solution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 8978 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
S
Sergio Luis • couple • es
8
2026-02-14 • via Nuitee
J
Justi76 • family_with_children • pl
10
Przyjazny hotel w sercu Madrytu
Pros:

Hotel jest zlokalizowany w samym centrum Madrytu. Wszystkie największe atrakcje turystyczne są w odległości 15 minut spacerem. Dodatkowo hotel jest położony przy ulicy handlowej, gdzie jest dużo sklepów. Za rogiem duże centrum handlowe. Stacja metra obok hotelu.
Bardzo sympatyczna i przyjazna obsługa. Duże pokoje i duża łazienka. Wygodni i szerokie łóżko. Dodatkową atrakcją jest taras widokowy na 9 piętrze. Pyszne śniadania z hiszpańskim klasykami i świeżym sokiem pomarańczowym.
Duże podziękowania dla obsługi za uprzyjemnienie naszego pobytu.

2026-02-14 • via Nuitee
J
joseluiscos • couple • es
8
Disfrutando por Madrid
Pros:

La ubicación.

Cons:

El hecho de no saber que el parking con el que tienen concierto dispone de montacargas y depende del tamaño de tu coche, puedes acceder a él o no. Tuvimos que aparcar en el de Santo Domingo, pero cuesta unos 40 euros al día.

2026-02-14 • via Nuitee
S
Sueli Antonia Atibaia • couple • br
10
Perfeita
Pros:

Tudo perfeito! Principalmente localização!

Cons:

Não teve nada que não gostei

2026-02-14 • via Nuitee
S
Simolebbar • solo_traveller • ma
7
2026-02-14 • via Nuitee
A
Abdelkader • couple • fr
1
Bref à par l’emplacement l’hôtel est à éviter sincèrement
Pros:

À par l’emplacement rien ne vas dans cette hôtel

Cons:

L’accueil catastrophique des frais extra de 110 € de plus on était exigé pour mon fils de 5 ans malgré qu’il dormais avec nous au lit et en plus de ça on m’a dit qu’on payant il devait avoir un lit supplémentaire obligatoire mais on arien eu même après avoir redescendu pour réclamer mais rien n’a été fait à par réclamer des sommes énorme pour rien c’est se qu’il compter pour eux la preuve je n’es même pas eu de lit supplémentaire autre chose j’ai dû galèree avec la poussette de mon fils à chaque sorti vu qu’il n’y avait pas de passage dédié à l’entrée

2026-02-14 • via Nuitee
S
Stefano • solo_traveller • it
9
Hotel dagli stile unico in un iconico palazzo della Gran Via
Pros:

Posizione spettacolare, al centro della gran via, all'interno di un edificio iconico. Lo staff è stato super gentile. La camera molto bella, in stile art deco, ma con accenti moderni, come l'illuminazione regolabile in intensità. Bagno molto ampio e pulitissimo (il mio aveva anche il bidet!). Il letto ampio e molto comodo.

Cons:

Insonorizzazione scarsa per il rumore proveniente dalla strada e dal corridoio (però eccellente rispetto alle altre camere, dalle quali non proveniva alcun rumore). Colazione con inizio alle 07:30; come alternativa viene fornito un ricco pacchetto da asporto, però per un hotel in centro avrei preferito poter iniziare prima la giornata!

2026-02-14 • via Nuitee
J
jerry • couple • pr
10
2026-02-13 • via Nuitee
P
Pedro Ángel • couple • es
9
2026-02-13 • via Nuitee
P
Paula • solo_traveller • es
8
2026-02-13 • via Nuitee
G
garrido • couple • es
10
2026-02-13 • via Nuitee
I
Ishteewi • couple • ly
10
2026-02-13 • via Nuitee
L
Luisa Fernanda • couple • es
10
Confortable y bien ubicado
Pros:

Muy buena atención, te ayudan con lo que necesites. La ubicación es maravillosa, muy estratégica para ir de compras y estar por el centro de la ciudad y muy bien conectado con el metro y taxis.

Cons:

Todo estuvo muy bien

2026-02-13 • via Nuitee
Z
Zerououl • couple • ma
10
Pros:

L hotel est juste magnifique avec un emplacement exceptionnel proche de toutes commodités

Cons:

RAS

2026-02-13 • via Nuitee
I
Imre • couple • hu
10
Pros:

A 11 emeleti kilátás, s a reggeli is jó volt!

Cons:

Nem volt ilyen!

2026-02-13 • via Nuitee
Z
Zineb • couple • ma
9
2026-02-13 • via Nuitee
J
Jürgen • couple • ch
9
Pros:

Die Lage ist grossartig und das Zimmer sehr saubdf und ruhig

2026-02-13 • via Nuitee
A
Arminda • solo_traveller • es
10
Pros:

Ubicación

Cons:

Nada

2026-02-12 • via Nuitee
İsmet • family_with_children • tr
5
2026-02-12 • via Nuitee
E
El khatib • couple • lb
8
2026-02-12 • via Nuitee