Vincci Capitol

Hotels
•
Vincci Hoteles
8.7 (9543 reviews)
Gran Vía, 41 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
8.26
Some concerns about cleanliness from reviews mentioning issues at the hotel.
Service
9.23
Multiple reviews praised the staff for their helpfulness and professionalism.
Location
9.27
The hotel location is frequently mentioned as excellent and central.
Room Quality
8.72
General appreciation for room quality, but some concerns about specific room amenities.
Amenities
8.25
Limited mentions of amenities with specific concerns regarding the lack of a pool or gym.
Value for Money
8.71
Some reviews indicate good value but also mentions of unmet expectations.
Food and Beverage
8.26
Not much feedback, deemed standard for a hotel of this level.
Overall Experience
8.93
Overall good experience despite a few issues noted across different reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:01

Property Description

Luxurious Stay on Gran Via

Roof Terrace with City Views: Enjoy breathtaking city views from our stylish roof terrace.

Art Deco Design: Immerse yourself in the elegance of our Art Deco-style rooms with modern amenities.

Central Location: Explore Madrid's vibrant Puerta del Sol District and Plaza Mayor just steps away.

Book your stay at Vincci Capitol for a memorable Madrid experience!

Important information:

Accessibility: The accessible entrance is located on the side of the building and has a ramp.

Group Reservations: Reservations for more than 9 rooms may be subject to special conditions and incur additional charges.

Check-in: Upon check-in, guests must present a valid ID and credit card. All special requests are subject to availability and may incur additional charges.

Rate Policy: The hotel reserves the right to cancel any reservation made with an incorrectly advertised rate due to obvious technical failures or system issues. In the event of a cancelation, guests will be informed as soon as possible and offered an alternative solution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 80
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.7
Based on 9543 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
J
jerome • couple • es
5
n'as de Palace uniquement le nom, ne merite pas 4 etoiles supérieur.
Pros:

vue sur la mer

Cons:

menage mal fait
check out 10:00
climatisation ne fonctionne pas tout le temps
bruit dans les couloirs par les employés
bruit dans les chambres et couloir ( client jeune)

2026-05-23 • via Nuitee
J
jerome • couple • es
10
2026-05-23 • via Nuitee
N
NATHALIE • couple • fr
10
J ai trouvé cette chambre en dernière minute suite à une réservation très très très mal gérée par booking , je me trouva
Pros:

Hyper central , un personnel au petit soin . J ai été surclassé. La chambre était magnifique . Calme

2026-05-23 • via Nuitee
F
Fer • couple • uy
10
Encantador lugar
Pros:

La atención de las chicas de recepción , en especial de la Señorita Irene, muy atenta en todo momento y muy empática con nosotros , nos ayudó a resolver un inconveniente que teníamos , la ubicación y la vista del hotel es espectacular

Cons:

Un poco sucio a la entrada del hotel con hojas de los árboles y papeles , gente durmiendo en la calle pegado al hotel , al ser un hotel 4 estrellas , se que esto capaz escapa a ellos , pero quizás se pueda llamar algún lado para que vivan en un lugar cerrado , está todo Madrid así es una pena

2026-05-23 • via Nuitee
C
Carlos • family_with_children • es
5
2026-05-22 • via Nuitee
O
Oxana • couple • md
8
2026-05-22 • via Nuitee
M
MONICA • couple • es
10
2026-05-22 • via Nuitee
A
ANA SOUSA • couple • pt
9
2026-05-21 • via Nuitee
H
Héctor • solo_traveller • es
7
Buena ubicación.
Pros:

La cena.

2026-05-21 • via Nuitee
H
Herrera • solo_traveller • es
10
2026-05-21 • via Nuitee
L
Lilian • extended_group • es
10
2026-05-21 • via Nuitee
A
ADİL ABBAS • couple • us
10
2026-05-21 • via Nuitee
M
Masoud • couple • gb
9
2026-05-20 • via Nuitee
C
Celso • couple • br
10
Dias maravilhosos e excelentes.
Pros:

A gentileza é a presteza dos funcionários principalmente Cristina no café da manhã e Patrícia na recepção , cama muito confortável, quarto e banheiro amplos, café da manhã continental completo e excelente, roof top muito bem e agradável.

Cons:

O frigobar não gelava e estava sempre quente e faltou uma segunda cadeira para o casal.

2026-05-20 • via Nuitee
A
Andrzej • solo_traveller • pl
8
2026-05-20 • via Nuitee
S
shani • couple • il
9
Pros:

מיקום מעולה, חדרים מרווחים , ארוחת בוקר טובה מאוד, צוות אדיב וחדרים נקיים

2026-05-20 • via Nuitee
F
Fernando • solo_traveller • es
8
Pros:

Cogimos la habitación que esta detrás del anuncio. Es muy bonita, aunque algo incomoda.

Cons:

La relación calidad precio. Realmente lo que pagas es lo icónica que es la habitación. Es muy bonita, buenas vistas, pero la cama redonda y el baño es incómodo

2026-05-20 • via Nuitee
M
Mohammed • couple • ma
8
2026-05-19 • via Nuitee
K
Kaue • family_with_children • pt
10
Perfeita
Pros:

Localização e cortesia dos colaboradores

2026-05-19 • via Nuitee
J
Javier • couple • es
9
Pros:

La ubicación muy buena y las vistas también

2026-05-19 • via Nuitee