Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Room size issues
High parking fees

Categories

Cleanliness
8.81
Reviews indicate cleanliness is generally positive, but some mentioned minor issues.
Service
9.58
The staff received numerous compliments for their friendliness and helpfulness.
Location
8.52
Location received mixed reviews; convenient for some, but too far from the center for others.
Room Quality
8.37
Some guests found issues with room size and bathroom quality.
Amenities
8.8
Amenities were generally well-received, though some guests had minor complaints.
Value for Money
8.56
Value for money was debated; some found it high given some room issues.
Food and Beverage
9.31
Food, especially breakfast, was highlighted as excellent.
Overall Experience
9.28
Despite some issues, many guests expressed a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:37

Property Description

Luxurious Accommodation
AC Hotel Cuzco, situated on Madrid’s prestigious Paseo de la Castellana, offers modern and spacious rooms with plasma satellite TV and a minibar. Each room is equipped with air conditioning, heating, and a private bathroom for a comfortable stay.

Dining Experience
Indulge in a daily buffet breakfast and savor international cuisine made from fresh, seasonal ingredients for lunch and dinner. The stylish Castellana 133 - The Suite Bar provides a trendy setting to enjoy food and drinks all day, complete with free WiFi and charging plugs.

Convenient Location
Benefit from the hotel's proximity to Cuzco Metro Station and easy access to city buses and the M-11 Motorway. With Santiago Bernabéu Stadium nearby and connections to the city center, IFEMA Convention Centre, and Barajas Airport, AC Hotel Cuzco ensures a seamless travel experience.

Book your stay at AC Hotel Cuzco for a luxurious and convenient experience.

Important information:

Please note the hotel restaurant will be closed from July 27 to August 30, 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 438 reviews
Cleanliness: 8.81
Service: 9.58
Location: 8.52
Room Quality: 8.37
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.31
Overall Experience: 9.28
D
Díaz • solo_traveller • pe
10
Excelente ubicación
Pros:

Ubicación

Cons:

-

2026-10-13 • via Nuitee
M
melany • couple • us
10
Amazing, met my expectations of a stay at the Westin. Would stay here again 100%
Pros:

Loved the location. Right in front of a Metro entrance and bus stop, in Paseo de La Castellana. As to be expected, a stay in the Westin is always comfortable. Also, quick 20 minute taxi ride to the airport too. Would totally stay here again .

Cons:

N/A

2026-10-12 • via Nuitee
G
Grzegorz • family_with_children • pl
9
Madrid touring and watching football game
Pros:

Comfortable, well located, high level of service quality

Cons:

Everything

2026-10-12 • via Nuitee
M
Muhamed • solo_traveller • ch
10
2026-10-11 • via Nuitee
A
Ale Palma • couple • cl
9
Agradable hotel en Madrid
Pros:

Cómodo hotel en Madrid. Personal muy amable, piezas amplias y muy bien equipadas.

Cons:

El precio es bastante alto para el sector que está el hotel ya que queda bastante apartado del centro y lugares turísticos.

2026-10-10 • via Nuitee
L
Lorena • couple • es
10
Muy buen hotel
Pros:

Estaba muy limpio mucha formalidad y además nos dejaron entrar antes de tiempo

2026-10-09 • via Nuitee
J
Jose • family_with_children • es
7
Habitaciones muy bien, el gym también me gustó y mucho y el desayuno caro pero bueno. La recepción es muy lenta
Pros:

Las habitaciones y desayuno

Cons:

El tiempo de espera en recepción para poder hacer checking

2026-10-08 • via Nuitee
K
Kalvāne • couple • lv
10
2026-10-08 • via Nuitee
P
Patricia • couple • es
9
2026-10-07 • via Nuitee
F
Ferdinand • solo_traveller • de
9
Nice Hotel - pricing high
Pros:

Excellent staff - nice hotel

Cons:

Pricing is on the upper end

2026-09-15 • via Nuitee
M
Margarita • solo_traveller • co
8
2026-09-12 • via Nuitee
A
Alberto • solo_traveller • es
8
2026-09-10 • via Nuitee
F
Felipe • couple • uy
9
Muy recomendable, a pesar de no estar en el centro está muy conectado, destaco la excelente atención de recepción bar y
Pros:

Lindo prolijo y en precio.

2026-09-09 • via Nuitee
R
Roberto • couple • cl
9
Lo recomendaría sin ninguna duda
Pros:

Todo

Cons:

Nada

2026-09-05 • via Nuitee
B
Bruno • solo_traveller • ch
9
2026-09-05 • via Nuitee
E
ELSYMAR • solo_traveller • es
9
2026-09-03 • via Nuitee
F
Fikiswa • family_with_children • za
10
Comfortable Stay
Pros:

The hotel is recently refurbished, spacious and modern. We really enjoyed our stay, the breakfast was also good.

Hotel is close to the metro which is a bonus

Cons:

Enjoyed everything

2026-09-03 • via Nuitee
J
Juan • solo_traveller • ch
9
2026-09-01 • via Nuitee
A
Ana B • family_with_children • es
10
Impecable. Ya habíamos estado anteriormente y repetiremos sin duda.
Pros:

Todo en general

2026-08-31 • via Nuitee
A
Alexandre • couple • pt
9
2026-08-31 • via Nuitee