Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Room size issues
High parking fees

Categories

Cleanliness
8.81
Reviews indicate cleanliness is generally positive, but some mentioned minor issues.
Service
9.58
The staff received numerous compliments for their friendliness and helpfulness.
Location
8.52
Location received mixed reviews; convenient for some, but too far from the center for others.
Room Quality
8.37
Some guests found issues with room size and bathroom quality.
Amenities
8.8
Amenities were generally well-received, though some guests had minor complaints.
Value for Money
8.56
Value for money was debated; some found it high given some room issues.
Food and Beverage
9.31
Food, especially breakfast, was highlighted as excellent.
Overall Experience
9.28
Despite some issues, many guests expressed a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:37

Property Description

Luxurious Accommodation
AC Hotel Cuzco, situated on Madrid’s prestigious Paseo de la Castellana, offers modern and spacious rooms with plasma satellite TV and a minibar. Each room is equipped with air conditioning, heating, and a private bathroom for a comfortable stay.

Dining Experience
Indulge in a daily buffet breakfast and savor international cuisine made from fresh, seasonal ingredients for lunch and dinner. The stylish Castellana 133 - The Suite Bar provides a trendy setting to enjoy food and drinks all day, complete with free WiFi and charging plugs.

Convenient Location
Benefit from the hotel's proximity to Cuzco Metro Station and easy access to city buses and the M-11 Motorway. With Santiago Bernabéu Stadium nearby and connections to the city center, IFEMA Convention Centre, and Barajas Airport, AC Hotel Cuzco ensures a seamless travel experience.

Book your stay at AC Hotel Cuzco for a luxurious and convenient experience.

Important information:

Please note the hotel restaurant will be closed from July 27 to August 30, 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 400 reviews
Cleanliness: 8.81
Service: 9.58
Location: 8.52
Room Quality: 8.37
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.31
Overall Experience: 9.28
Y
Yong hak • solo_traveller • kr
10
2026-07-22 • via Nuitee
Y
Yanyan • family_with_children • cn
10
2026-07-21 • via Nuitee
L
Lin • couple • cn
5
性价比一般
Pros:

环境卫生

Cons:

隔音太差，马桶抽水声音又吵又久

2026-07-21 • via Nuitee
M
MHAMED • couple • es
7
2026-07-19 • via Nuitee
J
Jaime Sebastian • solo_traveller • es
9
Hotel exclusiu i confortable en un bon barri
Pros:

L'hotel es molt elegant. Amb espais amples i decorats amb molt bon gust. Ha estat totalment renovat fa poc, i es nota perque sembla nou. Tot el personal, tant a la recepció, com les noies de la neteja o els cambrers del menjador on vaig esmorzar, o al bar de devora l'entrada, molt professionals i simpatics. L'habitació tambe molt be; un llit comode, televisio gran, una taula amb dues cadires comodes i el bany amb molts productes per a la higiene i cura personal.

Cons:

Alguna vegada, vaig sentir sorolls provinents d'habitacions del costat com converses, sorolls de l'aigua del bany o alguna portada. Pero res important.

2026-07-19 • via Nuitee
P
Paula • couple • es
10
2026-07-19 • via Nuitee
R
Raquel • couple • es
9
excelente
Pros:

Todo

Cons:

Nada

2026-07-19 • via Nuitee
G
Gerardo • couple • es
10
2026-07-18 • via Nuitee
P
Patricia María • solo_traveller • es
10
2026-07-18 • via Nuitee
J
Justyna • solo_traveller • pl
10
2026-07-18 • via Nuitee
S
Shirley Cecilia • solo_traveller • pe
10
Pros:

Lo máximo!!

2026-07-18 • via Nuitee
V
Valentin • family_with_children • es
10
Pros:

Todo está muy bien.
Recepcion.... habitacion... desayuno muy completo y de calidad.

2026-07-17 • via Nuitee
G
gimenez • couple • es
10
2026-07-17 • via Nuitee
M
Maria drl Carmen • extended_group • es
10
Estancia excelente
2026-07-16 • via Nuitee
R
Rabie • family_with_children • nl
7
2026-07-15 • via Nuitee
J
Justine Zaldua • solo_traveller • es
8
2026-07-13 • via Nuitee
D
Diana • solo_traveller • ch
9
2026-07-13 • via Nuitee
F
Fuencisla • family_with_children • es
9
Comfortable!!!
Pros:

La habitación amplia y cómoda.

2026-07-12 • via Nuitee
M
Melis • extended_group • kg
10
2026-07-12 • via Nuitee
B
BERNABÉ • couple • es
9
Cons:

El baño de la habitación no tiene puerta

2026-07-12 • via Nuitee