Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Room size issues
High parking fees

Categories

Cleanliness
8.81
Reviews indicate cleanliness is generally positive, but some mentioned minor issues.
Service
9.58
The staff received numerous compliments for their friendliness and helpfulness.
Location
8.52
Location received mixed reviews; convenient for some, but too far from the center for others.
Room Quality
8.37
Some guests found issues with room size and bathroom quality.
Amenities
8.8
Amenities were generally well-received, though some guests had minor complaints.
Value for Money
8.56
Value for money was debated; some found it high given some room issues.
Food and Beverage
9.31
Food, especially breakfast, was highlighted as excellent.
Overall Experience
9.28
Despite some issues, many guests expressed a strong overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:37

Property Description

Luxurious Accommodation
AC Hotel Cuzco, situated on Madrid’s prestigious Paseo de la Castellana, offers modern and spacious rooms with plasma satellite TV and a minibar. Each room is equipped with air conditioning, heating, and a private bathroom for a comfortable stay.

Dining Experience
Indulge in a daily buffet breakfast and savor international cuisine made from fresh, seasonal ingredients for lunch and dinner. The stylish Castellana 133 - The Suite Bar provides a trendy setting to enjoy food and drinks all day, complete with free WiFi and charging plugs.

Convenient Location
Benefit from the hotel's proximity to Cuzco Metro Station and easy access to city buses and the M-11 Motorway. With Santiago Bernabéu Stadium nearby and connections to the city center, IFEMA Convention Centre, and Barajas Airport, AC Hotel Cuzco ensures a seamless travel experience.

Book your stay at AC Hotel Cuzco for a luxurious and convenient experience.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 30 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 279 reviews
Cleanliness: 8.81
Service: 9.58
Location: 8.52
Room Quality: 8.37
Amenities: 8.8
Value for Money: 8.56
Food and Beverage: 9.31
Overall Experience: 9.28
A
Alvaro • couple • es
10
2026-04-18 • via Nuitee
S
Sebastian • couple • at
10
Pros:

Wahnsinns Lage zum Bernabeo, danke an das Team.

2026-04-11 • via Nuitee
G
Gicu • family_with_children • ro
10
Vacanță perfectă de primăvară
Pros:

Locația aproape de stadionul Bernabeau .
Noi am fost cu copiii 11-12 ani. Am vrut să cunoaștem Madridul la picior.
Aproape de stațiile de metrou.
Multe restaurante bune în zona.
Zonă sigură.
Hotelul curat. Micul dejun cu de toate .
Personalul foarte prietenos.
Vremea perfectă pentru plimbare în Madrid .

Cons:

Într-una din nopți a fost gălăgie mare pe hol. Se trânteau ușile la camere. Nu am ieșit pentru ca nu știam ce se întâmplă.

2026-04-10 • via Nuitee
M
Markus • solo_traveller • gb
9
2026-04-09 • via Nuitee
J
Jean-Michel • extended_group • ch
9
Pros:

Le service

Cons:

Rien

2026-04-08 • via Nuitee
K
Kristina • couple • de
8
Wir waren mit der Lage, dem Zimmer und auch dem Frühstück sehr zufrieden.
Pros:

Alles war sehr modern und sauber! Das Doppelzimmer war sehr geräumig.

Cons:

Es wäre schön gewesen, wenn es eine Aussenterrasse gegeben hätte…

2026-04-07 • via Nuitee
S
Sonia • couple • de
6
Nicht ganz perfekt, aber dennoch sehr schön!
Pros:

Es war eine schöne moderne Anlage - bequeme Betten und das Frühstück war auch super!

Cons:

Wir waren im 8. Stock und man konnte die Fenster leider nicht öffnen - es war demnach permanent eine schlechte Luft, da die Klima Anlage einfach viel zu kalt war und wir diese deswegen nicht eingeschaltet haben.

Zudem spricht das Personal in Restaurant/Bar Tlw. Kaum englisch, weshalb wir 2 mal ein falsches Essen erhalten haben.

2026-04-07 • via Nuitee
A
Alexandra • couple • pt
10
Foi fantastica
Pros:

Check-in como solicitado
Pequeno-almoço
Conforto

Cons:

Algum ruido dos carros

2026-04-07 • via Nuitee
F
Fanny • family_with_children • fr
6
Pros:

Hôtel très bien équipé

Cons:

Loin du centre
Près du stade Bernabéu

2026-04-06 • via Nuitee
T
Toni • extended_group • hr
9
2026-04-05 • via Nuitee
S
Sebastian • family_with_children • ar
7
Bien volvería sin esperar grandes cosas
Pros:

Todo bien normal para su precio

Cons:

Un poco caro para lo q es

2026-04-04 • via Nuitee
M
Magaña Arciga • family_with_children • mx
9
2026-04-03 • via Nuitee
A
Ammar Abdulbasit A • couple • sa
7
Good location and cozy stay, but slightly overpriced with room for improvement in cleanliness.
Pros:

We liked the location — it’s in a calm area, close to the metro station, and near the Bernabéu stadium. The hotel felt cozy and comfortable overall.

Cons:

It felt a bit pricey for the value. The rooms were clean, but not spotless, and could use more attention to detail.

2026-04-02 • via Nuitee
T
Tatiara • couple • br
10
2026-03-27 • via Nuitee
T
Tatiara • couple • br
10
2026-03-27 • via Nuitee
C
CB • family_with_children • de
9
Tolles Hotel, hervorragend für Stadionbesucher
Pros:

Lage zum Fußballstadion perfekt, Service im gesamten Haus sehr gut. Frühstück super. Betten etwas zu weich. Bad- Kosmetikprodukte herrlich, hab ich mir gleich auch nach Hause bestellt. Regenschauerdusche wunderbar.

Cons:

Die Zudecken sind unangenehm, da nur einseitig mit Laken geschützt, wer sich viel im Bett dreht kommt unmittelbar mit der Wolldecke in Berührung. Teebeutel u.ä. wurden nicht nachgelegt, schade.

2026-03-25 • via Nuitee
A
Azucena • extended_group • mx
10
2026-03-25 • via Nuitee
S
Sofia • couple • es
8
2026-03-23 • via Nuitee
G
Giulia • extended_group • pt
10
2026-03-23 • via Nuitee
E
Edel • extended_group • ie
8
Lovely hotel in a great location
Pros:

Rooms were lovely and clean with all necessities. Breakfast was great with loads of options. Staff were really helpful with directions and advice. Perfect location right beside Cuzco metro.

Cons:

N/a

2026-03-23 • via Nuitee