Alpen Ville

Hotels
8.7 (188 reviews)
Sanatornaya Street 14 , Almaty , kz

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good room size
Cons:
Cleanliness issues
Limited amenities
Breakfast quality could improve

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, such as mold in the bathtub.
Service
9.31
Guests appreciated the staff's efforts and attempts to provide good service.
Location
9.35
Many reviews praised the beautiful and serene location surrounded by nature.
Room Quality
8.8
Rooms were large and reasonably clean, but some concerns were raised about maintenance.
Amenities
8.33
Guests enjoyed the sports complex amenities, but noted the absence of porters.
Value for Money
8.79
Described as good value for the overall experience and facilities provided.
Food and Beverage
8.34
Breakfast was reported as tasty but modest with room for improvement.
Overall Experience
8.81
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:14

Property Description

Luxurious Accommodations
Indulge in our air-conditioned rooms equipped with satellite TV, a fridge, and cozy bathrobes and slippers for your comfort.

Exquisite Dining Options
Start your day with a delicious buffet breakfast and savor delectable meals at the Magestic Restaurant complex or unwind at our bar.

Relaxation and Recreation
Enjoy our outdoor pool, fitness center, and spa center for ultimate relaxation. Engage in activities like football and lawn tennis during your stay.

Book your stay at Alpen Ville Hotel for a blend of luxury, comfort, and convenience.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for KZT 8,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 188 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
S
Shamai • solo_traveller • kg
8
Pros:

Локация, чистый воздух. Тишина, природа

2026-05-01 • via Nuitee
A
Alibek • solo_traveller • kz
8
Pros:

Location

Cons:

Internal noises of neighbors' rooms doors shuttings - inside of hotel - are sometimes not comfortable 🤷‍♂️

2026-05-01 • via Nuitee
S
Sergey • solo_traveller • kz
10
2026-04-26 • via Nuitee
N
Nurzhan • solo_traveller • kg
10
Pros:

Парк

2026-04-26 • via Nuitee
S
Stéphane • solo_traveller • kz
10
2026-04-26 • via Nuitee
K
Klichova • solo_traveller • uz
10
2026-04-18 • via Nuitee
A
Alibek • solo_traveller • kz
8
Pros:

Location is excellent, very silent and very clean place

Cons:

Hotel's walls and floors - are not thick enough to isolate all internal noises of Hotel.

2026-04-18 • via Nuitee
S
SEUNG SOO • solo_traveller • kr
9
2026-04-14 • via Nuitee
M
Manan • family_with_children • in
4
2026-04-12 • via Nuitee
Алексей • family_with_children • ru
10
Pros:

Персонал доброжелательный. Еда вкусная. Номера чистые

Cons:

Звукоизоляция низкая между номерами. Типичная проблема

2026-04-09 • via Nuitee
K
kaniyev • family_with_children • kz
9
Pros:

Цена, место

Cons:

Один с/у на два номера

2026-03-27 • via Nuitee
S
Saltanat • family_with_children • kz
10
2026-03-25 • via Nuitee
D
Dana Dosmukhambetova • family_with_children • kz
8
Pros:

Все отлично! Природа супер!

Cons:

Общий санузел

2026-03-24 • via Nuitee
Качко • family_with_children • kz
10
Pros:

Всё!

2026-03-02 • via Nuitee
A
Aziz • couple • uz
7
Nice place to stay and enjoy with family
Pros:

Fresh air, spacious rooms, relaxing

Cons:

Needs renovation.. still smells old

2026-02-11 • via Nuitee
Рустем • family_with_children • kz
9
2026-01-25 • via Nuitee
K
Kristina • couple • kz
10
Pros:

Все прекрасно как всегда👍👍👍 спасибо администратором всегда вежливые

2026-01-23 • via Nuitee
A
Adil • solo_traveller • kz
7
2026-01-20 • via Nuitee
Айдана • family_with_children • kz
10
2026-01-20 • via Nuitee
M
Moumita • family_with_children • in
10
A very serene and scenic place to live in Almaty despite being absolutely value for money.
Pros:

As shown in the website the mapples created a breathtaking view of falls all around, as expected as experienced. It was a big sports complex with lot of sports grounds like for football, tennis and all, which my boys absolutely loved. We liked exploring every corner of the complex, giving us pure autumn vibes. A big shout out to the wonderful ladies at management for making our stay comfortable and memorable.

Cons:

One little thing:no porters were there to carry the luggages upstairs.However, it may be the standard practice there we did not know before. So we respected the practice and managed quite well.

2026-01-20 • via Nuitee