Alpen Ville

Hotels
8.7 (249 reviews)
Sanatornaya Street 14 , Almaty , KZ

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good room size
Cons:
Cleanliness issues
Limited amenities
Breakfast quality could improve

Categories

Cleanliness
7.84
Some reviews mentioned issues with cleanliness, such as mold in the bathtub.
Service
9.31
Guests appreciated the staff's efforts and attempts to provide good service.
Location
9.35
Many reviews praised the beautiful and serene location surrounded by nature.
Room Quality
8.8
Rooms were large and reasonably clean, but some concerns were raised about maintenance.
Amenities
8.33
Guests enjoyed the sports complex amenities, but noted the absence of porters.
Value for Money
8.79
Described as good value for the overall experience and facilities provided.
Food and Beverage
8.34
Breakfast was reported as tasty but modest with room for improvement.
Overall Experience
8.81
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:14

Property Description

Luxurious Accommodations
Indulge in our air-conditioned rooms equipped with satellite TV, a fridge, and cozy bathrobes and slippers for your comfort.

Exquisite Dining Options
Start your day with a delicious buffet breakfast and savor delectable meals at the Magestic Restaurant complex or unwind at our bar.

Relaxation and Recreation
Enjoy our outdoor pool, fitness center, and spa center for ultimate relaxation. Engage in activities like football and lawn tennis during your stay.

Book your stay at Alpen Ville Hotel for a blend of luxury, comfort, and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.7
Based on 249 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
Чингиз • couple • kz
8
2026-09-15 • via Nuitee
E
Erzhena • couple • hk
9
Very kind , pleasant , helpful , friendly staff . Good location , also like the facts that alcohol is prohibited at the
Pros:

Very kind , pleasant , helpful , friendly staff

Cons:

Old payment machine , had to pay by cash for stay .

2026-09-10 • via Nuitee
E
Erzhena • couple • hk
9
2026-09-10 • via Nuitee
A
Anvar • extended_group • uz
7
2026-09-08 • via Nuitee
A
Anvar • solo_traveller • uz
7
Pros:

Мне очень понравилось то что там спокойно

Cons:

Мне не понравилось то что санузлы совмещенная

2026-09-08 • via Nuitee
B
Bayram • solo_traveller • kz
10
2026-09-06 • via Nuitee
L
Ledenyova • family_with_children • kz
10
2026-09-01 • via Nuitee
Гульжанат • couple • kz
9
Pros:

Расположение, и спокойной район

Cons:

Ремонт требует, тускло

2026-08-31 • via Nuitee
I
Iryna • solo_traveller • by
10
Pros:

Понравилось всё. Спасибо за прекрасное проведенное время! Шикарный бассейн, парк, чисто, уютно, приветливый и добросовестный персонал.

2026-08-31 • via Nuitee
S
SALTANAT • solo_traveller • kz
10
Pros:

Нам понравилось все

2026-08-31 • via Nuitee
S
SALTANAT • family_with_children • kz
10
2026-08-31 • via Nuitee
S
Sunil • family_with_children • ae
8
Very good location in the forest
Pros:

Nicely located in lush green forest and apple orchard at the back

Cons:

Nothing particular

2026-08-30 • via Nuitee
Владимир • couple • ru
10
2026-08-27 • via Nuitee
C
Christian • solo_traveller • de
6
Pros:

Toller Pool, großes Zimmer (Ferienwohnung). Personal an der Rezeption im Alpen Ville und am Pool sehr freundlich.

Cons:

Duschen in schlechtem Zustand, oft kein Wasser da (vor allem morgens). Frühstück mäßig und eintönig. Ohne Russischkenntnisse oder Google Translater nichts zu machen, hier spricht man nur Russisch. Für die Leistung zu teuer.

2026-08-25 • via Nuitee
Рустем • solo_traveller • kz
10
2026-08-25 • via Nuitee
D
Dmitrix • family_with_children • kz
10
2026-08-25 • via Nuitee
Эльмира • couple • kz
10
2026-08-24 • via Nuitee
C
Chingiz • solo_traveller • kz
9
2026-08-21 • via Nuitee
Аскар • family_with_children • kz
9
Приезжали по делам, а как будто побывали на отдыхе!
Pros:

Локация, бассейн, тишина

Cons:

Имеющиеся плюсы с лихвой перекрывают небольшие минусы

2026-08-19 • via Nuitee
F
fenglei • couple • cn
9
2026-08-19 • via Nuitee