Hatfield Lodge

Hotels
7.8 (375 reviews)
24A Victoria Terrace , Lowestoft , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Issues with cleanliness
Uncomfortable room quality
Limited amenities

Categories

Cleanliness
6.76
Some reviews mentioned unclean rooms and concerns about cleanliness.
Service
8.73
Consistent praise for friendly and accommodating staff.
Location
8.77
Positive comments regarding proximity to the seaside and convenience.
Room Quality
6.72
Complaints about uncomfortable beds and some rooms lacking basic amenities.
Amenities
7.75
Adequate facilities mentioned though with some missing basic items.
Value for Money
7.21
General sentiment that while some aspects were good, issues affected overall value.
Food and Beverage
8.26
Positive reviews of breakfast and food quality.
Overall Experience
8.23
Mixed but generally favorable sentiment from guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:20

Property Description

Luxurious Accommodation and Amenities
The Hatfield Lodge offers comfortable rooms equipped with tea/coffee making facilities, a TV, hairdryer, and free WiFi. Guests can enjoy the convenience of staying in well-appointed rooms with all the necessary amenities for a pleasant stay.

Access to Best Western The Hatfield Hotel Facilities
Guests staying at The Hatfield Lodge have full access to the facilities at Best Western The Hatfield Hotel, including the terrace bar with sea views and Morton’s Bar and Grill Restaurant overlooking the Esplanade and the beach. This partnership enhances the overall guest experience by providing additional dining and leisure options.

Prime Location and Nearby Attractions
Situated just a short walk from Lowestoft town centre, guests can easily explore the vibrant nightlife and South Pier along the seafront. With Lowestoft Rail Station and shopping areas in proximity, the hotel's location offers both convenience and accessibility for travelers.

Book your stay at The Hatfield Lodge for a memorable experience with top-notch amenities and a prime location!

Important information:

Key collection, registration and facilities are all located in Best Western the Hatfield Hotel, which is located opposite the Hatfield Lodge. When booking 5 rooms or more, different policies and additional supplements may apply.

Best Western the Hatfield Hotel operates ticket only events on New Year's Eve in the bar and restaurant. If guests wish to dine in the hotel, please contact directly for the options available.

The property has a car park located next to Hatfield Lodge, which is shared with Best Western The Hatfield Hotel. Parking spaces are limited and are on a first-come, first-serve basis. Unfortunately, spaces cannot be reserved or guaranteed. Once parked in the car park guests will need to register their car details on one of the touch pads located either in Reception or the Terrace bar in Best Western the Hatfield Hotel in order to be issued with an electronic permit and to avoid a fine.

Please note, most rooms are accessible by stairs only. Therefore it may not be suitable for guests with mobility impairment. Guests should contact the property for further details.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for £10 per person per night when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 375 reviews
Cleanliness: 6.76
Service: 8.73
Location: 8.77
Room Quality: 6.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 8.26
Overall Experience: 8.23
R
Rhys • solo_traveller • gb
2
Place to rest ya head
Pros:

Close to the beach

Cons:

For what you get the prices are through the roof

2026-03-24 • via Nuitee
M
Megan • couple • gb
8
Cons:

The front door was incredibly noisy

2026-03-23 • via Nuitee
M
Michael • solo_traveller • gb
7
2026-03-17 • via Nuitee
P
Paul • couple • gb
10
Relaxed and enjoyable
Pros:

Comfortable and great location and the added bonus of it being associated with the hotel across the road with access to bar and restaurant

Cons:

Couldn’t find any fault at all

2026-03-16 • via Nuitee
L
Luke • couple • gb
8
Good
Pros:

Very comfortable beds and shower

Cons:

The £150 deposit you had to put in, I been to many hotels but never heard of such a high deposit in a low price town!!

2026-03-08 • via Nuitee
S
Sally • extended_group • gb
4
We were booked for one night only as we were travelling around various places we wanted to see but we won’t be back.
Pros:

The view from the patio over the sea.

Cons:

The fact that we were given a ‘lodge’ in a building across the road from the hotel which we didn’t know would be the case. The room itself wasn’t too bad but the wash basin was all cracked and the tap was well past its sell by date. I wasn’t keen on the choice at breakfast and the teapots/coffee pots were not very clean. The entrance porch is very tired looking and the dining area wasn’t particularly clean.

2026-02-26 • via Nuitee
C
Clive • family_with_children • gb
10
2026-02-12 • via Nuitee
L
Lea • family_with_children • gb
10
2026-02-10 • via Nuitee
S
shaz • couple • gb
8
2026-02-09 • via Nuitee
T
Tanisha • family_with_children • gb
8
Pros:

Staff were absolutely lovely, hotel room was nice and cot was provided which was a bonus. Would definitely stay again.

2026-01-19 • via Nuitee
J
Julie • family_with_children • gb
4
Very disappointed as last year I was very impressed which is why I booked a week this time
Pros:

Breakfast was as lovely as I remembered from last year. Restaurant staff were very friendly n polite. Although we only had 1 evening meal as I found selection was not broad enough for my special needs child plus it was quite pricey. Local shops were good n nearby.

Cons:

Our room was quite small for 3 people which made it very hot especially at night luckily there was a fan but we had to have that on all night which was quite noisy. Furniture was old n tired n decor needed updating main bed was lumpy mopping socket next to main bed. Bathroom towel was rusty n hanging off the wall no mirror above sink no toothbrush holder holes in door had been filled but not painted over grouting in shower needs redoing in places. Plug in sink was going abit rust. We stayed for 6 nights but I had no linen change despite me asking on the 4th day. The bannister on the stairs was wobbly. There was a big smell of poo when we opened our front door. Windows are old n rattly needs painting as no double glazing.

2026-01-19 • via Nuitee
J
Joe • family_with_children • gb
7
Pros:

It was so close to the pier

Cons:

It was so noisy at night, none of us got any sleep

2026-01-19 • via Nuitee
M
Michelle • couple • gb
7
Lovely stay just cold in our room even with the heating on.
Pros:

Loved the location and staff are very friendly and nice.

Cons:

It was freezing in the room, only 2 plug sockets in the whole room & the fan didn’t work in the bathroom.

2026-01-02 • via Nuitee
M
Michael • couple • gb
10
Pros:

Great 👍 every thing all good

Cons:

Super

2025-12-08 • via Nuitee
C
Carl • couple • gb
8
2025-12-08 • via Nuitee
D
Denise • couple • gb
5
One night stay
Pros:

Location
Nice shower
Tea/coffee selection
Iron/ironing board

Cons:

Bed very uncomfortable
Pillows old and flat
Carpet dirty
Very small mirror

2025-11-05 • via Nuitee
J
Jonathon • solo_traveller • gb
6
Pros:

The staff
But i booked my stay at the very last minute and had 3 heavy bags and had to use the stairs?
i also had to check in across the road which made. The member of staff was very understanding of my needs though.

2025-10-28 • via Nuitee
M
Matthew • couple • gb
8
2025-10-28 • via Nuitee
S
Sergejs Buhtirovs • solo_traveller • lv
10
2025-10-27 • via Nuitee
P
Phillip • couple • gb
10
Pros:

Nice breakfast

Cons:

Bed was a tad to soft for my liking

2025-10-27 • via Nuitee